KIRKWALL, SCOTLAND -- I reserved a car through Travelocity for a four day stay in Scotland's Orkney Islands. Received a confirmation online and a subsequent phone call. When we arrived, the agent for Europcar told me they had no reservation in my name. I SHOWED him the confirmation from Travelocity but he insisted that no reservation came through to Europcar - and said this wasn't the first time it had happened.
Fortunately, this agent also represented AVIS and other car rental services (including the local Ford dealership) and they came up with a suitable car which was available -- but needed to be returned some three hours earlier than I had reserved. I took the deal and saved some money in the process but I'll NEVER use Travelocity again - for any kind of travel reservation.
ATLANTA, GEORGIA -- I booked a package vacation thru Travelocity in March 2016 for a trip to GA in April 2016. My trip included airfare, hotel & rental car. After completing my trip, I notice the day after my return, the car rental center at airport had charged my credit card an additional $108.00. I called Travelocity Customer Service to find out why I was charged an additional $108.00 because I thought what I paid to them was all I needed to pay for my package deal.
The representative put me on hold while she claimed to have called the rental car center to find out what the charge was for. She came back on the line and told me the rental car center told her I agreed to some type of insurance on the car and I told her that was untrue & was never discussed with me. She put me on hold again and this time she came back on the line and told me that the rental car center said it was a charge that they charge everyone for insurance and it's not a choice situation.
My complaint is this: If Travelocity deals with this car rental center on a regular basis, it is their responsibility to know the company's rules and at this point Travelocity should have taken the responsibility & refunded me my money. I could have been given the choice of whether or not I wanted to pay this extra expense when I booked my trip. Because of the mistreatment I was shown by Travelocity, I will NEVER book with them again!
I booked a trip to Huntsville, Alabama a few months ago. I entered a promotion for a rental car for one free weekend day. It was honored when I checked out but not when I paid. I emailed Travelocity regarding this issue and they took over a month to get back and all they said was they could not find a promotion.
I went the extra mile to attach all documentation I had for this purchase and promotion and it still was not honored. I also booked a flight through Travelocity which charged me X amount of dollars. My credit card statement said $15 Travelocity charge. On review of my purchase there was nothing saying "Travelocity fee" and when I looked on the airline's website the price of the flight was cheaper!!! Very sneaky!
I booked a car rental with Advantage, via Travelocity on 12/10/2009. When I arrived in San Jose del Cabo (SJD) there was no Advantage agent to drive us to the car rental agency and in fact, I was told by several other car rental agency reps (including one from Budget) that Advantage had gone out of business in their area some time in October 2009! I spent $15 to purchase a calling card that I could use in the airport to call Travelocity and spent the entire card on hold.
By that time it was past 4pm and the other car rentals reps were all telling me that they had no more cars available for rental. One Budget representative was kind enough to call around and find a car for me with Ace / Cactus (1-866-225-9220), but the price was an astounding $630 for one week use of a Dodge Attitude. I was not in a position to bargain as they assured me it was the last car, that the price was correct and I can employ only passable Spanish. The location I had to drive to was remote and also featured a 6 mile section of dirt/rough road, so leaving quickly to avoid driving that route in the dark was also a factor.
I feel that Travelocity should offer compensation for the major inconvenience of booking me with a car rental agency that no longer operates out of SJD airport and the inflated fees I had no choice but to accept, given the circumstances that I was placed in. I am withholding my blog and magazine reviews of the trip so as to give your organization time to respond to this email request. Thank you for your attention to this matter.
MYRTLE BEACH, SOUTH CAROLINA -- DON'T EVER USE TRAVELOCITY FOR RESERVATIONS!!! Reserved a car at Myrtle Beach airport then needed to cancel reservation. Website had no record of my itinerary number but phone system did. Spoke to 4 different foreign CSRs who were unable to do anything but read scripts in nearly impenetrable accents. Each CSR said he/she could not cancel reservation. Car company could not cancel reservation because I had made it through Travelocity. Have never had slightest problem locating or cancelling reservations made through Orbitz or directly with any car company, airline, or hotel.
Travelocity quoted me a great price on a car rental for 11 days. Unfortunately, I was charged $300 more than I was quoted. Their price means nothing. They gave me the runaround for weeks then ultimately declined to help resolve the dispute. I would never use them again and would advise everyone else against using their service.