I have spent the last 3 weeks trying to get a refund for my airfare from Travelocity. I scheduled a flight that had a significant schedule change that I did not accept. According to airline policy I am entitled to a full refund. I have spent countless hours on hold and have received numerous emails from Travelocity disputing my entitlement to a full refund.
I finally received a refund for one ticket and am now in dispute with them once again for a full refund of the other ticket that was part of the original itinerary. They continue to make mistakes with this account and are not owning up to it. It is ridiculous that I have had to argue about what is rightfully mine. I have received authorization from the airline and still Travelocity, as the middle man, continues to argue with me.
DENVER, COLORADO -- Travelocity really sucks. I got a ticket for a business trip. Knowing that the trip might be delayed or changed I opted to get the trip cancellation insurance that was $50 more. When I had to cancel over a week prior to the departure I was able to do so but they hit me with a $200 cancellation fee. Plus they did not refund credit it card but rather gave me a credit that I must use within the next 12 months. I can't give the ticket to my wife, kids, or anyone. Just a real scam. The fact I paid extra for trip cancellation insurance is just a joke. I will never use Travelocity again.
Changed my flight 3 months before flight. Sent email out day before. They denied doing anything and it was the airline. Call the airline they gave me the name and date somebody from Travelocity did this. Call them back they deny everything even though it is all there in my airline record. Bottom line I'm not on my preferred airline which I get baggage for free and I'm out $100 for 2 bags in each direction. This was the 3rd screw up they made for me and I will never use them again. Btw 30 min and 60 min spent on phone trying to reach customer service. But if you want to book a new reservation they pick up right away.
My flight was changed... I received an email for the initial change but not for any subsequent changes. I needed to be in Charlotte by 4:30 PM in order to make it to my sister's wedding... my flight won't be leaving until 4:55 PM! I am missing my sister's wedding because of their incompetence. I was on hold for almost an hour just to hear a customer service representative and a supervisor say there was nothing they could do!!! I will NEVER use their service again! They need to find a one reliable way of making sure that their customer received notifications of changes... This is just ridiculous!
After trying to get a Miscellaneous Charge Order for a changed flight (which took three days and 12 hours on the phone!), and being transferred many times with many people that could barely speak English, I finally got it. When it came time to use the exchange coupon, several hours later on the phone I still could not use the coupon towards a flight because they kept transferring me or putting me on hold, or dropping my call. They even gave me a bogus number to call if the call got dropped again (to a hotel company that has nothing to do with flights), which it did! NOBODY would help me and I was out a whole ticket! I would give them negative 5 stars if I could. SCAM!
I recently changed a leg of my first class flight I bought via Travelocity. I was told everything was confirmed & received an email with confirmed flights. I went on to American Airlines & selected my seats. 5 days later my flight was gone! I was told by Travelocity that they have no record of it & that my email means nothing. How can an email with documented confirmed flights not be enough? They are refusing to resolve it. Not only is this horrific customer service, it amounts to theft promising service/flight in writing for legal tender & not providing the actual flight. I will post on every possible review site to help others avoid being swindled by Travelocity.
LAS VEGAS, NEVADA -- I researched flights from Las Vegas to Boston and decided that a red eye flight would work best. I entered the previous day I wanted to arrive and a time of 10pm departure. What do you get on the result list? Flights that are for 12:40 am flights. These are over 20 hours from the imputed time. By the time I realize my mistake, I couldn't cancel the flight without penalties. What website asks you what time you want and then disregards it? Travelocity, that's who.
Any other website would give you a reasonable window that covers the timeframe and then asks if you want to expand your search. Travelocity couldn't figure out why I was heated. Their website is useless. I called their customer service. Explained to them what happened, they put me on hold to see if they got the same results which they did, but then did not apologize and kept giving me their standard line. They didn't even acknowledge that they need to address this issue. Now I've been put on hold for a manager. Yeah right. Never use their untrustworthy, crappy website ever again.
My wife had our baby early requiring me to change my flight. I called on a Saturday from the hospital to change a flight for Monday. After about 45 minutes the customer service representative informed me that it would be $275 dollars to change my flight to Wed. I asked him to please make the changes.
Monday I received a cancellation notice via email for my original flight (but nothing else). I called back to the service center where I left my phone number, 3 hours later I received a call. The representative informed me that she could not find any record of the change even though when I call the automated system asks if I am calling about the flight for Mon the 17 or Wed the 19. Customer service is horrible. After exactly 1 hour and 3 minutes I was disconnected. No closer to confirming my change.
I will NEVER NEVER book through Travelocity again nor will anyone I can convince not to. No one plans on changes but if you ever have to make one through this company you will need a drink and a quiet place to be able to understand the representative working in a loud call center who has a hard time understanding/speaking English.
I'm writing because I've had such a frustrating experience with Travelocity. I feel I must share it to warn others about this company. I booked a flight with them and never got any type of confirmation email. I waited several days and until a few days before my flight, and finally had to call their customer service department to get it. I couldn't use the online option because the only search criteria were trip ID, which I did not have.
I call customer service and am directed to someone in India who I finally get to understand that I don't have a trip ID and never got a confirmation email. He is finally able to understand and send me my trip information. He also tells me I should receive trip updates from now on, even though there's a banner on the email that says Travelocity doesn't have my email address so won't' send any further updates. "No worries," he says; I'll get them.
A day before the flight, where I normally expect to receive advance check-in notices from the airline, I've received nothing. I try to search for my trip via the website and my trip ID, and I'm advised I have no trips booked. Not wanting to deal with their customer service in India again, I resort to going to the airport and going to a kiosk to print my boarding passes and hoping for the best. Thankfully I'm able to get my passes, but find out one of the seat assignments has been changed. I've been moved to the back of the plane, just outside the bathroom. Lovely.
A month after my flight was charged to my credit card, I open my subsequent credit card bill and see another charge from Travelocity for trip insurance to the tune of $19.95. Upon calling customer service (in India) about this charge, I find out that you are automatically enrolled in and charged for trip insurance - you must deselect it in order to avoid being charged! This, in my opinion, is a sleazy and misleading way of doing business.
I did verify the email confirmation noted I was being charged, but who reads all the fine print? I've never had any type of insurance automatically added in booking any flight with any other airline, or rental car place for that matter. My fault; they took advantage of a sucker. Calls to their customer service dept in India and US-based customer relations department were answered, but they would not credit this charge, even given the poor experience all the way from start to finish.
I simply would advise others to be wary. The trip confirmation email problems, lack of direct check-in emails for flights, lack of trip details when searching on their site once I had my trip ID, and automatic charges for insurance unless you specifically say you don't want it were a pain in the rear for me and enough that I had to notify others. Finally, hope you enjoy seats close to the bathroom no matter what you choose because that's what I got.