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Travelocity Cruise Bookings

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Great service / helped me every step of the way
Posted by Inline659 on 06/17/2013
CEDAR RAPIDS, IOWA -- Me and my family of 3 children wanted to take a cruise and were looking for a great first experience. I was new to all the ideas of cruise and had no idea what I was even looking at on the website! I called travelocity's cruise number and the first great thing that happened is an English speaking person answered the phone! If only everywhere was like this! The representative asked me very important questions about what I wanted and needed and left me feeling important and that she was going to find the best options. She seemed very knowledgeable about the ship and the process I was looking to go through and I actually had a good time talking to her about this cruise and in the end I was happy to book a balcony and an interior room across the way for my kids! Travelocity had great promotions for extra spending money....so why would I not want to book and get those perks!

I needed help with figuring out later on how to go to Royal Caribbean's website to print everything out for boarding and I dealt with a gentleman and he was also so nice to advise where and what I needed to complete this step...easy and great service again!

I have now taken my trip with my family and it was everything I could hope it could be and I will be using Travelocity again, great people to work with, they get you excited and really figure out what is best for your family and what will make it better! I even got my on board spending money which helped purchase more pictures of me and my family!

     
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Horrible Service
Posted by Jen1018 on 12/02/2010
I recently cancelled a cruise with Travelocity. My husband was laid off and we couldn't afford to go. I was told that my refund would be in my account within 4-6 weeks. At 6 weeks there was still no refund. I was told that I was miss-informed by their agent and it actually would take 9-12 weeks. I talked to several of their representatives who were extremely rude to me. I kept calling and moved up the chain of command. All they could tell me is that the were finally able to "expedite" the process, but it would be another 7 business days before I would even get any money back and it would not be the full amount. I was told they could nothing to do with this and that it was all Carnival's issue. Carnival is not the one I had to get the refund through nor was it their agent you told me 4-6 weeks. They would do nothing to help. They kept saying that I would eventually get my money and that I could get a voucher for a future cruise (which I was to get because they only refund a partial amount, I knew this from the beginning.) I will never use them again and after sitting for hours on the phone getting horrid service, a voucher isn't going to cut it. I wouldn't recommend them for anything.
     
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Posted by saj80 on 2010-12-03:
I am not a travel expert, but it is my understanding that in order to get a refund, you need to purchase travel insurance. If this is the case, your claim should be with the insurance company, not Travelocity. I am hoping another M3C'er will comment on this, in the event I am wrong.
Posted by Anonymus on 2011-11-09:
If you cancel your cruise and will be expecting a refund then ofcourse a refund will be processed. But travelocity doesn't refund the money. Actually is the cruise line that will refund the money but will only release the funds if the commission given to travelocity has been refunded. Which of course will take some time to process. Now if a travel insurance was purchased indeed it will be the insurance that the issue should be resolved in. Which I see that the cancelled reason is a covered reason base on travel insurance policy provided by Travelocity.
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Travelocity price match
Posted by Rajman228 on 10/23/2010
I booked a cruise with Travelocity and later found much better fare on AA.com. To give you an idea some of the cruises i checked with senior discount were almost 30% lower at AA.com than Travelocity plus AA gives youu one mile per $ spent. I tried calling Travelocity for their price match and all their agents ware trying to say was "Sorry you are out of luck". I was barely few hours shy of their 24 hour window. doh.
Well anyway my ADVICE is check airline sites for cruises, since they have unbeatable prices and you can accrue miles. YOU GET NOTHING FROM TRAVELOCITY.
     
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Posted by Ben There on 2010-10-23:
Unfortunately most travel websites - including the airlines themselves - have a strict 24 hour policy... I don't know any that have a 24 hour + a few more hours extension.

Its always best to shop around.
Posted by Weedwhacked on 2010-10-23:
Check all sites before you book and you won't run into this problem. If you agree on a price with a certain agency, why would they agree to lower it?
Posted by getoverit on 2010-10-23:
AFAIC, all those price guarantee gimmicks that travel sites, retailers, and anybody has are just an invitation to get caught up in a hassle. They're always full of disclaimers and conditions. Life's too short.

Shop around and then make your decision. I don't even look at those things.
Posted by Ben There on 2010-10-23:
Because flights, cruise and hotel prices go up and down all the time, its best to stop looking once you have made a purchase, especially if any changes come with penalties or are not allowed. It just saves heartache.
Posted by trmn8r on 2010-10-23:
I am surprised to hear that these third party companies have any kind of price match in the first place. In addition to that, you were evidently *outside* the 24 hour window of said guarantee. Therefore, you need to just accept the deal that you struck.
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Do Not Use Travelocity
Posted by CGoo on 02/11/2010
BUYERS BEWARE! Travelocity operates on fraudulent advertisement principles when it comes to booking a cruise. My husband and I and our couple friends tried to book a cruise via Travelocity to the Eastern Caribbean. $3000 was charged to our credit card for the two of us last Sunday. As of today (Thursday), we still do not have plane tickets reserved through Travelocity. Mind you, we were given E-Documents confirming that our cruise was booked on Sunday afternoon and that our credit card passed through this transaction. I've personally spent over 5 hours on the phone with several different customer service representatives over the past 4 days. Not only were they inconsistent with the information they provided, they were rude, disrespectful, refused to help us fix the problem, and put us on hold for about 80% of the time we spent on the phone. At one point, when I asked to speak to a manager, the customer service representative even hung up on me. Furthermore, a customer service representative just told my husband that we should feel sorry for him for having to spend 2 hours on fixing this issue...I'm sorry, we weren't getting PAID to deal with this issue and you want us to feel sorry for you? My husband is now on the phone with a manager, and we STILL don't have the plane tickets we paid for last Sunday. I just want to stress to everyone...please don't use Travelocity, this has cost us $3000, over 5 hours of time, and ruined our excitement about our much-needed vacation.

     
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Posted by Anonymous on 2010-02-11:
I will echo your title.....and go a step further. Do not use Travelocity nor ANY web travel company. Book directly with the service provider. Also, a piece of friendly advice, arrive into your cruise departure city a day early to allow for airline screw-ups and mis-communications with Travelocity. Pay for the extra night in a hotel and you will save a headache by NOT traveling on the day of your cruise departure.
Posted by Hugh_Jorgen on 2010-02-12:
I would add to what the Judge had to say - find yourself a good local travel agent that specializes in cruises. Every cruise line and even each ship has its own "personality" and by dealing with someone that really knows the cruise industry will insure you find just the right cruise on the right ship.
Posted by Anonymous on 2010-02-12:
And I will agree with Hugh. If one has to use a travel agent, use one that actually has an office that you can drive your car to and walk inside, not a virtual office.
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Travel Protection Plan for Cruise
Posted by Deaneick on 01/27/2010
I purchased the travel protection plan for a cruise I was going to take, found out the very next month that I would have to have emergency surgery and could not take the cruise which was going to be 2 months away, called canceled the trip submited my doctors note and paperwork to the insurance company called berkely, after paying 469.00 for myself and a travel companion I was only reimbursed 100.00! What a load of crap!!! What's the use of the insurance if you can't get your money back, travelocity's travel protection plan is a scam and totally useless!!!!!!!!!
     
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Posted by Anonymous on 2010-01-27:
I'm not sure what Travelocity's policy is, but I imagine if you were to read it closely, everything happened according to the policy.

Or, if upon reading the policy further, you may find that you were indeed wronged and would have a valid basis to fight the amount you got back and try to get more.
Posted by Ben There on 2010-01-27:
What was the reasoning from Berkeley? Pre-existing condition? Didn't cover your friend?
Posted by Deaneick on 2010-04-05:
they said the deposit was non-refundable!
Posted by Red Cone Head on 2011-11-09:
Sounds like you booked under Carnival's Early Saver Rate, where the deposit is non-refundable, non-transferable. If there was a cancellation - $50 administration fee per person (which you were probably refunded for by Berkley) and the rest of your deposit came in the form of a future cruise credit to be used within two years. This is all Carnival's cancellation policy. Hint: Had you cancelled more closer to the cruise (with booking paid in full), you would've been reimbursed by Berkley for the whole amount. =( Sorry bro.
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