Travelocity Hotel Bookings Consumer Reviews - Page 4

I reserved a room at the Hampton Inn & Suites, Amelia Island, Historic Harbor Front district using Travelocity.com's web site. When I arrived, the Hampton Inn had NO RECORD of my Travelocity reservation, and they also had NO available rooms. The desk manager at Hampton Inn apologized, and even tried to comp me a room at the Ritz Carlton, only to find they were also full. The only available room on the entire island was in a hotel that was nowhere near as nice as the Hampton Inn, and it was not located in the historic district either.

TRAVELOCITY refused multiple requests for a refund phoned in on 9-2-2013 and 9-3-2013. After being denied a refund, I requested that my call be escalated to the supervisor. Someone with a THICK INDIAN ACCENT answered the phone, and could not understand why I expected a refund of the Travelocity charge on my VISA . This is not rocket science in my opinion. If you reserve a room at a nice hotel, and then have to stay in a hotel that is nowhere near as nice, in a different area, then you did not get the service you paid for, and should be gladly and promptly given a refund. I will not use Travelocity again E-V-E-R!!!

CHICAGO, ILLINOIS -- I booked a room for two people... They gave us one bed. I asked for help by a supervisor. She informed me that she would handle the situation and that she needed to fax over something to the Hotel. She called me back and said everything was OK after 3 hours of sitting in the lobby. I went to the front desk and they informed me they never spoke to anyone from Travelocity. I called them back and spoke to another supervisor and they told me if I wanted a double bed I could make another reservation with them for a room with a double bed. I had just paid $450 for 2 nights.

I went to book my hotel and this is what happened: The weekend was incorrect when I went to make final purchase. After I put in my account info, I hit the back button to fix the date and it processed my payment without my consent. I only knew that it processed after I got an email confirmation...however. The email address was wrong, praise God it still came through, probably because it was a business email.

I had to speak to 3 people before anyone was willing to fix it. I was speaking with them on a Friday, finally the hotel dropped the room reservation and she said my account would be credited 12-24 hours later. My account was never billed that day. But, on Friday my account was billed 2 times for the same amount, not credited.... but money was taken out.

When I called back they stated it would be 24-48 hrs for the money both charges to be put back.... One was a hold charge and the other was the actual charge for the room which doesn't make sense... if I am paying for a room right out why should I be charged a hold fee?

I called Travelocity to book a hotel. I almost hung up on the guy at first because I couldn't understand him. I asked him to book a room in Mendocino, CA and I told him about the hotel I saw on the website and gave him the address. He told me it was located in that city. (Also, he spoke way too fast when it came to telling me the cancellation policy, and I could not understand him at all).

When we got to Mendocino, I looked up the address on my GPS and it told me that the hotel was actually located 2 hours away from where we were in a city called Ukiah. I called to cancel the reservation because we did not want to drive another two hours in the opposite direction from which we came. A Travelocity agent called the hotel but the hotel said their manager "was not in" and so they couldn't cancel the reservation and for me to call back an hour later.

I called later and they said that because I called after a certain time, they couldn't cancel the reservation, even though I called in earlier. Then I filed a complaint with Travelocity that their agent messed up and told me the hotel was located in the wrong city. They said they would get back to me within 48 hours after they listened to the call. They got back to me 3 days later and said it was not their fault. All the agents I spoke to (including a supervisor) had heavy accents and I couldn't really understand any of them, and they didn't even listen to what the problem was and refused to fix it. Never again will I use Travelocity!!! And I recommend that you don't either!

I would strongly recommend anyone NOT using Travelocity to book ANYTHING!! I am from Ohio and booked a 2-night stay at St. Louis, MO, then a short time later booked a 3rd night to add to it. After staying the first 2 nights at St. Louis we decided we did not want to stay a 3rd night and tried to cancel our 3rd night while still at the hotel.

First time I was told I would be put on hold and waited for over 15 minutes. I got tired of waiting, hung up and called again on my cellphone. This time I was on hold for close to 20 minutes. While on my cellphone waiting on hold, I used the hotel's phone to call them a third time pretending to book a reservation. WOW...amazing how fast I got someone when they wanted to make a reservation (to get my money). Remind you I was still on hold on my cell phone waiting to cancel a reservation.

While on the hotel's phone I asked to speak to the Travelocity rep's superior. After waiting a few minutes on hold again, I explained to the superior what I wanted to do, simply cancel my 3rd night's stay. That's when I found out they do not offer any refunds. At this point I was quite upset, told the guy how amazing it was to get help when one wanted to make a reservation, and how they keep you on hold forever when you want to cancel something...I feel they do this on purpose hopefully waiting for you to hang up. If their policy was never to offer a refund then why didn't their customer reps say that right away instead of transferring me??? DO NOT USE TRAVELOCITY!!!

NEW YORK, NEW YORK -- I booked a hotel that advertised that it had a pool. I got there and the pool wasn't working. So I took Travelocity up on it's slogan "If it's not right we'll make it right, right now". So I asked for another Hotel, and they said "OK", but I would have to pay for the new hotel up front, and that I would receive my money back. But it would take a few billing cycles. That was six months ago. Now they say I will not be receiving my money back. They wait you out and hope you go away.

Don't pay money upfront to companies like Travelocity, Expedia, and others. If you cancel or miss the flight, they don't reschedule air tickets. (You will have to buy a new air ticket the same day or next). If you can't fly to the destination, you also lose the hotel and car payments. Travel insurance is costly. They reimburse only up to $500 per sick person. The rest of the travel party will have to go on with the vacation, or stay with the sick one. If they do not continue with the vacation, there is no refund.

A smart way to plan for travel is this: Look for flights, hotel, and car online, compare and decide. Buy air tickets directly from the airline, they allow rescheduling. Reserve the hotel directly from them, no money upfront. Reserve the car directly from them, no money upfront.

I will never use Travelocity again! I booked for and paid for a hotel through Travelocity at the Seattle Marriott Waterfront. I called Travelocity twice to confirm my reservation and was even given a confirmation number. When I arrived at the Marriott they did not have my reservation and the confirmation number I was given was from a reservation in a different name a long time ago.

I called Travelocity and was tired explaining to them and they just sent the same number over. After an hour of trying to get it figured out we cancelled our "So called reservation" and went to a different hotel costing us more money for the last minute reservation. I contacted Travelocity when I got back home and they refuse to compensate me for the inconvenience and don't care about their customers enough to make things right.

I will NEVER use Travelocity again! They tried to blame the Marriott but we have stayed with them many times over the years with reservations made directly through them and I have never had a problem. This is all on Travelocity and the worse part is they don't care enough to make things right after all the inconvenience!!!

MICHIGAN -- Do not book through Travelocity. Be AWARE of their false information otherwise you will be responsible and be miffed! Because of them giving me false age requirement, they explain I should cancel and start all over and the sales agent explains I will get %100 of my money, later come to find I had to pay a penalty of $601. I tried to get my money back since it's their mistake but they explained no matter what happened, cancellation is cancellation and there is a penalty. They are crooks!!! BIG TIME CROOKS! SO please be careful. I wouldn't even bother with them! I really want to sue this company.

We booked a package with Travelocity, including flight, hotel, and car. Our flight was changed to a red eye schedule after we booked, and we had to pay more if we want to take an earlier flight - scam. The hotel we got was listed in Ponce, but it was actually in Patillas, Puerto Rico - scam. This hotel has roaches on beds, stains on walls, sinks, and windows, no A/C, no TV.

The fan squeaks all night. We waited until 8 am the next morning to make sure that someone will be available. We called at 8:10 am and waited 55 minutes before someone picked up. They put us on hold several times, and even hanged up on us. They did not know where to put us so we asked for a refund back and booked a hotel by ourselves.

It took only 5 minutes for us to book a hotel but paid a lot for last minutes. I booked another package in Nassau Bahamas, and put down one child who is a teenager, traveling with two of us (my husband and I). Travelocity put us in one queen bed hotel room. I contacted Travelocity and was told that I have to pay more for a roll away bed.