This is the email that was sent to Travelocity 'customer service', and still remains unanswered as of this posting (5 days): I booked a car rental with Advantage, via Travelocity on 12/10/2009. When I arrived in San Jose del Cabo (SJD) there was no Advantage agent to drive us to the car rental agency and in fact, I was told by several other car rental agency reps (including one from Budget) that Advantage had gone out of business in their area some time in October 2009! I spent $15 to purchase a calling card that I could use in the airport to call Travelocity and spent the entire card on hold.
By that time it was past 4pm and the other car rentals reps were all telling me that they had no more cars available for rental. One Budget representative was kind enough to call around and find a car for me with Ace / Cactus (1-866-225-9220), but the price was an astounding $630 for one week use of a Dodge Attitude. I was not in a position to bargain as they assured me it was the last car, that the price was correct and I can employ only passable Spanish. The location I had to drive to was remote and also featured a 6 mile section of dirt/rough road, so leaving quickly to avoid driving that route in the dark was also a factor.
I feel that Travelocity should offer compensation for the major inconvenience of booking me with a car rental agency that no longer operates out of SJD airport and the inflated fees I had no choice but to accept, given the circumstances that I was placed in. I am withholding my blog and magazine reviews of the trip so as to give your organization time to respond to this email request. Thank you for your attention to this matter.
Travelocity quoted me a great price on a car rental for 11 days. Unfortunately, I was charged $300 more than I was quoted. Their price means nothing. They gave me the runaround for weeks then ultimately declined to help resolve the dispute. I would never use them again and would advise everyone else against using their service.