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United Parcel Service

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362 Reviews & Complaints

Company Contact Info
Contact Info: 55 Glenlake Pkwy. N.E. | Atlanta, GA 30328 | 404-828-6000 | www.ups.com | webmaster@ups.com

Top Customer Complaints & Reviews:

One of my vendors shipped out time sensitive material to me yesterday (Thursday) via UPS Next Day Air Saver for today delivery (Friday). I absolutely need the package for the weekend.
UPS has been a big pain for me to deal with. These are just two incidents being detailed, but there have been others.
Recently, my package was left on the doorstep of someone whom I don't know down the street.


Latest Reviews:

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No Delivery, No Customer Service - "Customer Service"
DENVER, COLORADO -- For the second time UPS has returned an item I ordered to the shipper. Even though I requested it be sent 'no signature required', ...
-- Complaint Posted by Noonesfo on 05/09/2013

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UPS Has Poorly Thought Out Policies
ATLANTA, GEORGIA -- When notified that they had a typo in the zipcode field of a delivery address, and were shipping a package to a nonexistent address ...
-- Complaint Posted by John2316 on 04/30/2013

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Bad Customer Service and No Business credit - 1 package
REGO PARK, NEW YORK -- This happens all the time and I only report this case coz I am infurious about the way they delivered my pacakge this time. They ...
-- Complaint Posted by Qxb75 on 04/19/2013

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UPS Big Hurry Want You to Sign Before You Receive TV
ILLINOIS -- I ordered a TV from Amazon and UPS was the carrier. The delivery guy knocks on my door and wants me to sign for the TV before ...
-- Complaint Posted by Bella1234 on 03/23/2013

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Failed to Deliver. Failed to Compensate. Unethical big business with no heart. - Package Delivery
LAS VEGAS, NEVADA -- I made the mistake of using UPS in a move from Oregon to Nevada. We had 10 boxes in all, each weighing about 50 pounds. 9 of ...
-- Complaint Posted by Organicjack on 02/24/2013

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Delivery Driver To Be Commended
I do most of my shopping online, mostly from Amazon. Deliveries are frequent and consist mainly of small boxes. The delivery ...
-- Compliment Posted by Ok4now on 12/31/2012

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UPS Sucks
NY, NEW YORK -- My tracking # said my package was out for delivery on 12/3/1220 left Maspeth that morning. Called customer service 13 hrs later ...
-- Complaint Posted by Heffo1944 on 12/10/2012

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Drop it off anywhere is fine :( - Delivery service -- Complaint Posted by Colin_mc_laren on 12/03/2012

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Fraudulent Billing by UPS - Shipping/Delivery
LOS ANGELES, CALIFORNIA -- In August 2012 I shipped 3 packages via UPS and paid by credit card. The charges went through and were paid in full. In Sept ...
-- Complaint Posted by Shirls3 on 11/15/2012

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UPS Multiple Misdeliveries -- Complaint Posted by Enchant93 on 10/13/2012

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Thief in the hen house...
On September 14, 2012, I placed a package containing a Sprint iPhone 4S 32gb into my local "secure" UPS drop box. It was picked ...
-- Complaint Posted by Vinnie11 on 10/08/2012

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Merchandise left in the street -- Complaint Posted by Bubbiepapa on 10/06/2012

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Next Day Air = 5 Day UPS Ship (If you are lucky) - Next Day Air Shipping
ORLANDO, FLORIDA -- I was trying to ship a package from Orlando, FL to Boca Raton, FL which is just a 1 day ship, but to be sure that it actually ...
-- Complaint Posted by Zprades on 09/28/2012

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UPS Lost My Package and Will Do Nothing About It - Delivery of "Next Day Air" Package
ATLANTA, GEORGIA -- A package containing sensitive personal financial documents that was sent in a UPS "Next Day Air" envelope arrived at the destination ...
-- Complaint Posted by Joeiwanski on 09/16/2012

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UPS Misdelivers More Often Than Not - Parcel Delivery
ALBUQUERQUE, NEW MEXICO -- Our Last 2 deliveries from UPS have been misdelivered. A couple of weeks ago, a package was sitting on the porch of the vacant ...
-- Complaint Posted by Anonymous. on 08/29/2012

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