EDMOND, OKLAHOMA -- UPS is the WORST! I had to send my TV since I was moving to another state. I took it to the store and the manager from the UPS store sold me an insurance (if they didn't have an insurance I wouldn't have sent it) and saw that the TV was in the original box and told me the packaging was ok and it met the UPS requirements... I waited for my TV for a week or more to arrive. After it arrived I opened the box and my computer had the corners completely white, so now they won't respond for my TV. I paid for the insurance and now they are telling me they don't have an insurance. NEVER send a package with them, they won't take responsibility for it. THE WORST!!!
SOUTH CAROLINA -- On March 10, 2017 I sent a package to my grandsons in Annapolis, MD. This package was sent at a local authorized UPS shipper. The package got to Philadelphia, PA. It was tracked there and never left that location. This time was during a large storm in the area. I thought the weather was the holdup, but still no movement. I contacted my local shipper and they called UPS. They were told by UPS, that the package would be searched for and it would be settled in 2 to 3 business. UPS called my son and asked to speak to my grandsons (I had addressed the package to them).
He explained that they were in school and UPS could talk to him. He was questioned extensively about getting the package. He assured UPS that the package was indeed lost. Soon, they sent a driver to his house and he signed a paper saying he did not get the package. We kept contacting UPS by chat and email. Only one email was answered and the response was, "I hope we can Win back your trust." Not one word about what was happening. UPS wanted an itemized list of the package's contents as well as original receipts. I explained the package contained clothing and the receipts were in the box in case they needed to exchanged.
The shipper called back and was told that the package had been located and was being shipped back to me. We called later and we were told that UPS had called and spoke with my 12 year grandson and he had the package. If you think UPS is limited to the truth, you are sadly mistaken. As of today (4/19/17), the package is supposedly out for delivery to Annapolis, MD. My estimation is that UPS probably spent over a thousand dollars to keep from paying a hundred dollars. Not only did they fail to do anything in a timely manner, they were never apologetic or truthful. Never again will I ship UPS. From now on, it's USPS or FedEx.
NEW JERSEY -- UPS is the worst. I have a package that is too large for me to take to a UPS store that needs to be delivered by Christmas. Yesterday, I called UPS Customer Service and scheduled pickup for today. The woman with whom I spoke seemed almost drunk. I explained that the package had to be picked up today because I have to catch a plane at 5 am tomorrow morning. I also told her that I needed it picked up this morning because I had a hair appointment at noon and would likely be busy thereafter.
I was on the phone for over 1/2 hour, the majority of which time was taken up repeating my credit card number over and over again because she couldn't get the number right and explaining, also over and over again, why I couldn't schedule pickup at a block of time that included noon or the hours thereafter. She would say "10 to 2" and I would tell her that the slot wouldn't work. Then she'd say "9 to 1" and I tell her that this wouldn't work for me. Finally, after multiple tries, she claimed to have booked me between 8 and 11.
This morning, I waited and waited. I called at 10 and was assured the truck was coming. I cancelled my hair appointment and continued to wait. At 11:45, I called UPS Customer Service, only to find out that I was never booked for today. The woman I spoke with rescheduled me for between 5 and 8 tonight.
I rushed home, arriving at 4:30. It is now after 9. I just called Customer Service again. They said I'm still on the schedule for tonight, but they have no way of knowing when the driver will get to my house. I have to be up at 2:30 am to get to the airport. Thanks for being so unreliable, UPS. I can't wait to tell my nephew that his present will be late because I made the mistake of having confidence in you. Next time, I'll go FedEx.
LAWTON, OKLAHOMA -- UPS never delivers on time, no matter when or what I have ever ordered they have never had my package here on the day it was scheduled out for delivery. It's getting very old, UPS will lie and put the reason as they couldn't find my address and need directions, yet they have been out at my house a million other times and it's the same driver every time. I have been told by other UPS workers that if you are in the country or out of the way or are the only one in that area getting a package delivered they will put it off a day or two and use the excuse that they couldn't find your house and need directions.
I have never had a package delivered on time!!! It's always one to two days later, it will show out for delivery by the end of the day but then I don't receive it so I call and it's put off and changed due to the reason I stated!! My address is very clearly posted on my mailbox stand in large numbers and letters so everyone can clearly see my name and address, but yet the same driver that has delivered already to me a million times can't find it. I'm sick of paying UPS a high price to bring my packages when they can't get them to me on time. You need to lower your ridiculous shipping prices if we can't have our packages on time!!
Some items we need asap and it puts us in a bind to have to wait on them, like car parts, or gifts at the holidays or birthdays. I bet UPS workers aren't going to get any of their packages late!! GO WITH FEDEX IF YOU WANT PACKAGES ON TIME AND NICE WORKERS!! FedEx is faster, more reasonable priced, also a lot more polite and friendly workers and delivery people!!! Look through all of UPS reviews and you will see they have tons of negative and are only a 1 star. Go with FedEx people!!
SAN DIEGO, CALIFORNIA -- I refused delivery of a package by mistake. UPS contacted my company and the situation was corrected, the package would be delivered on Monday. When I came to work on Monday, there was a UPS notice on my door saying they tried to deliver the package on Friday but there was no one here to sign for it. (We were closed for Veteran's Day.) So I immediately contacted customer service and spoke to the nicest young man named Tim. He was able to find the package and assured me that it would be delivered today, since it had been put on a truck at 6:00 a.m. Thank you UPS for having this person on customer service detail. Forever grateful.
PHOENIX, ARIZONA -- Shipped a small box to Sun City AZ. It was scanned in NY when picked up and no additional scans. Shipped a replacement small box to Sun City, AZ, it made it to Phoenix and then no further scans. 1st pkg., investigation: took 8 days, no results. I called again and UPS said they would send out a claim form. After a week, I did not receive the form, called back and they sent via email. Sent claim and receipt and was told it would be another 10 days to have it processed. Still waiting... 2nd pkg., investigation in process. Sent a 3rd pkg. U.S. Priority mail. Got there in 2 days!!
UPS lost my Christmas cards from Shutterfly. I was notified of this after calling them. They did not apologize. They launched an investigation that can take up to 8 days (Christmas is 6 days away) and contacted Shutterfly. I called back a few hours later to see if they would cover the cost of expedited shipping of my cards. They not only did they deny this, but again failed to apologize for the lost package and then their representative Barbara hung up on me by putting me hold without telling me. Will be reviewing them online negatively.
ASBURY, NEW JERSEY -- I shipped a vintage computer and monitor from NJ to Conn. which is not very far. The main box was brand new. The computer was wrapped in bubble wrap. The monitor was wrapped in bubble wrap, placed in a separate box and placed in the larger box with packing around it. The box looks like it fell off the truck going 60 mph. The monitor was completely destroyed. They had to put tape around the whole box to keep it together. UPS said I did not pack it well enough. Check out the photos. Think twice about using UPS.
HAWAII -- I was moving from one island to another in Hawaii and an administrative assistant at my company offered to ship a couple boxes for me. After 2 weeks, one box had still not arrived and she called UPS who sent her paperwork to initiate a claim. I also called but they would not give me information because I wasn't technically the sender. I explained that it was all my things just being shipped by my company but that didn't seem to matter. Assistant did send the paperwork to me which I sent back to her and we thought that would be the end of it.
When nothing happened I called back again and was told to call a different number for the claim and I was told the claim has been closed. When the assistant checked on it they said they never received the paperwork and closed the claim. I filled out the paperwork again, send it back to the assistant to send it in again. When I called several days later to check the status I was informed the claim had been closed and the money has been paid to my company. I need to contact my company to get the refund for the missing package. When I called my company they said there is no such thing.
The admin. assistant called UPS again and this time they told her again the claim has been closed because they never received the paperwork AGAIN, which both her and I had emailed twice and she had also faxed. This is after I was just told by a customer service representative that the claim been closed because payment has been made. So I called back again, had to explain the whole situation again was directed to call someone else explain the whole situation again.
I was told then they didn't know why someone had said the claim had been paid, but that the claim was not processed again because of the lack of paperwork which should already been sent and twice. I asked to speak to a supervisor, explained the whole situation again. He said he would send the paperwork back out to the assistant since I was not technically the sender and he would call me to follow up the next day. I filled out the paperwork out for the third time and my assistant sent it in.
The next day I received no follow up call from the supervisor and I had to call again for the sixth or seventh time now where I was told that a refund has been processed and my company should receive a check within 10 days. I was also told they only pay up to $100 which was never known before so this was news to me, but at this point I'll take whatever I can get. The payment has not arrived yet but I'm hoping that this will finally settle that it has been over a month now and I have neither my package nor any refund and I have spent hours calling and emailing trying to get someone to help me with this.
This is the worst customer service experience of my life. Both myself and my assistant wasted so much time and no one did what they said, often giving me false information. If you place any value on your time, I definitely lost money due to all the time spent calling, telling them the same information over and over again, being directed to call other departments and other people, and filling out the same information 3 times. Next time, use Fedex and save yourself hours of headache and frustration.
NEW MEXICO -- Package delayed (inexplicably) in Commerce City, CO hub. When UPS was contacted (because the delay would result in their missing the guaranteed delivery date) the "customer service representative" in essence said "Well, the tracking doesn't really tell you where the package is and we don't have a delivery date." So in essence - you don't know where the package is, don't know when it will be delivered, and are unworried about missing your "guaranteed delivery date"?
Subsequently, the delivery was rescheduled. It was "guaranteed" by Friday and reset for MONDAY. While I recognize that they generally charge for Saturday delivery, one would THINK they would have made an effort to achieve a free Saturday delivery given that they missed THEIR guaranteed delivery date which, given I paid the seller for both the 5 day shipping AND expedited shipping out of the warehouse should probably have been of SOME concern. They also then informed me that ANY refund for the failed shipping would have to come FROM THE SELLER. I'm not clear on why THEIR failure requires punishing the seller - but apparently UPS is unconcerned with that.
So like many, I took my issue to social media. Their "social media help" folks contacted me. They asked me to e-mail them. I did. They responded by informing me the delivery was delayed because THEIR employee made a mistake. I pointed out the item was now in town as of Friday afternoon and a Saturday delivery would make sense. They agreed and promised it would be "on the truck for Saturday delivery". It didn't show up. I e-mailed them again early in the afternoon on Saturday. They didn't respond.
I returned to social media. They again asked "Have you e-mailed our help people?" I said "Yes. They're the ones who guaranteed a Saturday delivery. I e-mailed again four hours ago. No response." They've now "promised" someone will be in touch by e-mail as soon as possible. Yey?