EDMOND, OKLAHOMA -- UPS is the WORST! I had to send my TV since I was moving to another state. I took it to the store and the manager from the UPS store sold me an insurance (if they didn't have an insurance I wouldn't have sent it) and saw that the TV was in the original box and told me the packaging was ok and it met the UPS requirements... I waited for my TV for a week or more to arrive. After it arrived I opened the box and my computer had the corners completely white, so now they won't respond for my TV. I paid for the insurance and now they are telling me they don't have an insurance. NEVER send a package with them, they won't take responsibility for it. THE WORST!!!
NEW JERSEY -- UPS is the worst. I have a package that is too large for me to take to a UPS store that needs to be delivered by Christmas. Yesterday, I called UPS Customer Service and scheduled pickup for today. The woman with whom I spoke seemed almost drunk. I explained that the package had to be picked up today because I have to catch a plane at 5 am tomorrow morning. I also told her that I needed it picked up this morning because I had a hair appointment at noon and would likely be busy thereafter.
I was on the phone for over 1/2 hour, the majority of which time was taken up repeating my credit card number over and over again because she couldn't get the number right and explaining, also over and over again, why I couldn't schedule pickup at a block of time that included noon or the hours thereafter. She would say "10 to 2" and I would tell her that the slot wouldn't work. Then she'd say "9 to 1" and I tell her that this wouldn't work for me. Finally, after multiple tries, she claimed to have booked me between 8 and 11.
This morning, I waited and waited. I called at 10 and was assured the truck was coming. I cancelled my hair appointment and continued to wait. At 11:45, I called UPS Customer Service, only to find out that I was never booked for today. The woman I spoke with rescheduled me for between 5 and 8 tonight.
I rushed home, arriving at 4:30. It is now after 9. I just called Customer Service again. They said I'm still on the schedule for tonight, but they have no way of knowing when the driver will get to my house. I have to be up at 2:30 am to get to the airport. Thanks for being so unreliable, UPS. I can't wait to tell my nephew that his present will be late because I made the mistake of having confidence in you. Next time, I'll go FedEx.
LAWTON, OKLAHOMA -- UPS never delivers on time, no matter when or what I have ever ordered they have never had my package here on the day it was scheduled out for delivery. It's getting very old, UPS will lie and put the reason as they couldn't find my address and need directions, yet they have been out at my house a million other times and it's the same driver every time. I have been told by other UPS workers that if you are in the country or out of the way or are the only one in that area getting a package delivered they will put it off a day or two and use the excuse that they couldn't find your house and need directions.
I have never had a package delivered on time!!! It's always one to two days later, it will show out for delivery by the end of the day but then I don't receive it so I call and it's put off and changed due to the reason I stated!! My address is very clearly posted on my mailbox stand in large numbers and letters so everyone can clearly see my name and address, but yet the same driver that has delivered already to me a million times can't find it. I'm sick of paying UPS a high price to bring my packages when they can't get them to me on time. You need to lower your ridiculous shipping prices if we can't have our packages on time!!
Some items we need asap and it puts us in a bind to have to wait on them, like car parts, or gifts at the holidays or birthdays. I bet UPS workers aren't going to get any of their packages late!! GO WITH FEDEX IF YOU WANT PACKAGES ON TIME AND NICE WORKERS!! FedEx is faster, more reasonable priced, also a lot more polite and friendly workers and delivery people!!! Look through all of UPS reviews and you will see they have tons of negative and are only a 1 star. Go with FedEx people!!
NEW MEXICO -- Package delayed (inexplicably) in Commerce City, CO hub. When UPS was contacted (because the delay would result in their missing the guaranteed delivery date) the "customer service representative" in essence said "Well, the tracking doesn't really tell you where the package is and we don't have a delivery date." So in essence - you don't know where the package is, don't know when it will be delivered, and are unworried about missing your "guaranteed delivery date"?
Subsequently, the delivery was rescheduled. It was "guaranteed" by Friday and reset for MONDAY. While I recognize that they generally charge for Saturday delivery, one would THINK they would have made an effort to achieve a free Saturday delivery given that they missed THEIR guaranteed delivery date which, given I paid the seller for both the 5 day shipping AND expedited shipping out of the warehouse should probably have been of SOME concern. They also then informed me that ANY refund for the failed shipping would have to come FROM THE SELLER. I'm not clear on why THEIR failure requires punishing the seller - but apparently UPS is unconcerned with that.
So like many, I took my issue to social media. Their "social media help" folks contacted me. They asked me to e-mail them. I did. They responded by informing me the delivery was delayed because THEIR employee made a mistake. I pointed out the item was now in town as of Friday afternoon and a Saturday delivery would make sense. They agreed and promised it would be "on the truck for Saturday delivery". It didn't show up. I e-mailed them again early in the afternoon on Saturday. They didn't respond.
I returned to social media. They again asked "Have you e-mailed our help people?" I said "Yes. They're the ones who guaranteed a Saturday delivery. I e-mailed again four hours ago. No response." They've now "promised" someone will be in touch by e-mail as soon as possible. Yey?
SAN DIEGO, CALIFORNIA -- I refused delivery of a package by mistake. UPS contacted my company and the situation was corrected, the package would be delivered on Monday. When I came to work on Monday, there was a UPS notice on my door saying they tried to deliver the package on Friday but there was no one here to sign for it. (We were closed for Veteran's Day.) So I immediately contacted customer service and spoke to the nicest young man named Tim. He was able to find the package and assured me that it would be delivered today, since it had been put on a truck at 6:00 a.m. Thank you UPS for having this person on customer service detail. Forever grateful.
PHOENIX, ARIZONA -- Shipped a small box to Sun City AZ. It was scanned in NY when picked up and no additional scans. Shipped a replacement small box to Sun City, AZ, it made it to Phoenix and then no further scans. 1st pkg., investigation: took 8 days, no results. I called again and UPS said they would send out a claim form. After a week, I did not receive the form, called back and they sent via email. Sent claim and receipt and was told it would be another 10 days to have it processed. Still waiting... 2nd pkg., investigation in process. Sent a 3rd pkg. U.S. Priority mail. Got there in 2 days!!
GREELEY, COLORADO -- On the 11th of April, my parents went to The UPS Store, in the Bittersweet Plaza, located in Greeley, Colorado, to send me (in Mexico) a badly needed LCD screen for a tablet. They were charged 34 dollars. For the last 3 weeks, I have been calling the UPS store here with no luck. I finally called my parents and told them to find out where it's at. They were told that it was delivered on the 16th of April and that I should go pick it up. So, I call the UPS store here in Mexico and give them the tracking number.
They tell me that since it doesn't start with a 1z that it's most likely going to be a Mexican Post Office issue and the UPS store generally sends stuff like that via USPS. So, now I call my parents and they were told it was sent USPS but to them, what's the difference. So, now I'm pissed because The UPS store charged 34 bucks to put 4 dollars in stamps on a package they knew wasn't going UPS.
I visit the local post office here and they tell me that it's going to take around 3 weeks - 5 weeks to get here. :( Even more pissed. So I call them and ask them why didn't they tell my parents that it was going to be sent thru the Post Office and to charge the Post Office rates, not UPS rates. They didn't answer me and told me to call back when the manager is there. What a bunch of thieves!!!
BOSTON, MASSACHUSETTS -- I recently took several boxes to the UPS store in Boca Raton, FL after my mom died and I was distributing mementos to family. I was very clear with the representative at the store that this was a fragile box full of fragile memories. She assured me she would mark it appropriately. When the box was delivered to my condo and received by the concierge, the box was broken on all of the sides, the bottom was ripped apart and there were NO fragile signs visible.
Every piece of glass inside the box was shattered, every piece was either bent or broken and several things were missing. It looked like the box had been dropped off the truck and then run over. All of the memories gone... There were no notes or no acknowledgement from UPS about their liability. Needless to say, I was angry and extremely sad that all of my mom's stuff was left in a shattered mess. UPS... never again!
RESEDA, CALIFORNIA -- UPS is unionized and that means they don't care. They will ban you for deliveries if they don't like you. UPS has a list of reasons not to deliver to your business that is 10 pages long. Their union encourages drivers not to deliver if they don't feel absolutely comfortable. The ups customer service is located in the Philippines and they have no idea where your package is. The ups union encourages its drivers to hold your package hostage if they don't like you.
FedEx is not unionized and will get you your package without threats of returning your package to the shipper. The Van Nuys customer center routinely tells its customers that they will return your package back to the shipper if you don't like their service. Watch out for George in Van Nuys. He likes to return packages. He says his union boss told him to do it. Just because you get an email telling you that ups will deliver a package, doesn't mean you're going to get it. It is up to the driver to deliver or not and the union will back him up.
UPS lost my Christmas cards from Shutterfly. I was notified of this after calling them. They did not apologize. They launched an investigation that can take up to 8 days (Christmas is 6 days away) and contacted Shutterfly. I called back a few hours later to see if they would cover the cost of expedited shipping of my cards. They not only did they deny this, but again failed to apologize for the lost package and then their representative Barbara hung up on me by putting me hold without telling me. Will be reviewing them online negatively.