United Parcel Service

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1.2 out of 5, based on 76 ratings and
305 reviews & complaints.
Company Profile
United Parcel Service
55 Glenlake Pkwy. N.E.
Atlanta, GA 30328
404-828-6000 (ph)
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Destroyed Shipped Box
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ASBURY, NEW JERSEY -- I shipped a vintage computer and monitor from NJ to Conn. which is not very far. The main box was brand new. The computer was wrapped in bubble wrap. The monitor was wrapped in bubble wrap, placed in a separate box and placed in the larger box with packing around it. The box looks like it fell off the truck going 60 mph. The monitor was completely destroyed. They had to put tape around the whole box to keep it together. UPS said I did not pack it well enough. Check out the photos. Think twice about using UPS.

UPS Bent My Bike
By -

Hello. I just wanted to inform everyone what a poor shipping company that UPS is. I recently purchased a motorized bike from EBAY from a very nice seller that packaged the bicycle in a bicycle shipping box and sent it to me by UPS. That cost me $244 dollars since it was shipping from Canada to California. After waiting for 4 days they sent me a message that it had been misdirected to the wrong location... After a total of 13 days the bike was delivered in a box that looked like it had been dragged through a war zone. I had the delivery person wait while I opened what remained of the box to take a look at the bike.

Unfortunately I did not completely un-box the bicycle at that time and it looked in passable shape from what the driver and I could see. Later that evening when I went to assemble the bike I discovered that the damage was all on the bottom half of the bicycle which I could not see from my previous vantage point. I immediately contacted UPS and they told me that since I had destroyed the packaging opening the box they would make an appointment to view it on sight. No call was forthcoming. I called back and was informed that the claim was refused because the packaging was destroyed by me.

I don't care how the bike was packaged... The amount of damage done was intense. The back forks where the wheel is mounted was bent into two 90 degree "L" brackets. The crank sprocket was bent and the front springer front end forks were bent as well.

I told them that I could probably be made whole with $150 but was put through the contact the seller game. I had been in constant contact with the seller and told him to contact his local UPS and they directed him back to me... these guys are slick as slime. I am currently filing through EBAY resolution center to have them pressure UPS. In the Whole I would not send an anvil through UPS because I am sure they could damage it!

Harassment: Beware of Seasonal Driver Helper Asking Your Phone Number If You Are A Female Customer Waiting For Your Package
StarStarStarStarEmpty StarBy -
Rating: 4/51

NEW YORK, NEW YORK -- This is a long story, but definite worth your notice, so sit back and have a cup of coffee/tea and read on... In early November I was waiting for a package to arrive. My package was sent via UPS according to the website of my purchase. I live in New York and there was Superstorm Sandy happened at the end of October. The packages in New York were handled partially through its Maspeth facility location. Because of the storm, UPS website showed the tracking status on the day that my package was estimated to arrive as 'Out for Delivery' and the time was 5 AM for the update.

Then I waited all day at home, doing things here and there while waiting, but it didn't arrive. Around evening, I was on my way outside of my apartment building, I saw a UPS guy dressing its uniform standing in the lobby waiting for elevator in my building. Thought I didn't see him holding my package, he said 'hi', I responded 'hi.' Later I walked outside of my building, I saw a UPS truck so I walked over to ask the driver who was unloading some boxes from his truck to see if he has any more packages for my building. The driver said 'Wait for my helper, he is in your building now, and he is coming back soon.'

I realized the guy I saw earlier in the lobby of my building is the driver's "helper". Later the guy came back to the truck, he saw me, I asked him if he has any more packages to my building as I was anxiously waiting to get my package. The "helper" guy said 'No.' Then the driver said 'it may be in another truck and your package will arrive, don't worry.' So it was fruitless.

Later I went home, I checked again on UPS website, the status on the website was never updated that day, it was still 'Out for Delivery' since 5 AM that day until midnight when I went to sleep. Then the next day around noon time, the UPS website updated my package status as 'Exceptional Condition beyond control', 'Delivery Rescheduled'. It didn't say when my package would be delivered.

Around 6 PM the evening, suddenly someone knocked on my door. I saw it was a UPS guy, I thought he had my package though the website was still 'Exceptional Condition beyond control, Delivery rescheduled.' I opened my door. It was the guy standing in the lobby of my building yesterday, the driver's "helper". He said "Did you receive your package?" I said "No, do you have my package?" He said "I will check it for you. What is your phone number?"

In a split second, I thought there was a tracking number, is it really necessary to give my phone number? But I thought he might give me a quick call when he goes back to his truck to see if he can find my package in his truck. So I gave the UPS driver helper my phone number. The he said 'My name is **.' I told him my name, he shook my hand. He left.

Then about half an hour later, around 6:30 PM, I got a call, it was that driver helper. The phone number is **, it looks like a cell phone number. He said 'I will track your package for you.' I said 'Thank You.' Then he said 'By the way, you look really really beautiful, are you married?' I said 'Thank you. I am engaged.' Then he said 'Oh, engaged? But we should definitely talk sometimes, please call me OK?' I said 'thank you.' That's all I can say since you don't want to say anything bad to this person.

Then a minute later, he called again. He said 'OK, I will definitely track your package for you.' I thought it was a little weird he never asked my tracking number. I said 'Do you want my tracking number?' He said 'Oh, what is your tracking number?' Then I read the number to him. He said 'I will check your package for you, please call me.'

It was a conversation going nowhere and getting weird. I said 'Thank you.' Then after another minute, he called again. I picked up. He said 'Oh, the package is in Maspeth location.' I said 'I know, I can see it on your website.' Then he said 'I will definitely find out when the package will be delivered, but please call me.' I said 'Thank you.' After another minute, the 4th phone call from this UPS driver helper, he said 'tomorrow I will definitely find out and hand over the package to you. Please call me, OK?' I said 'Thank you.'

So I picked up 4 phone calls from this guy. I went on to spend the evening with my family, later I was shocked to find out this UPS driver helper called me another 5 times at 10:42 PM, 10:43 PM, 10:44 PM and 10:46 PM. I started looking for UPS customer service information online and made a call to talk to someone at UPS to file the official complaint. UPS determined it was harassment from this person. After the phone conversation, I just found out this guys called another time at 11:47 PM at night.

The next day, the third day from the original date that my package was supposed to arrive at my door step, I was waiting to see if this guy ever dared to call my phone again. It didn't happen. Around late morning, I got a call from someone at UPS complaint center, this man said 'they already took care of this and the driver helper's boss is going to talk to this guy and make sure it will never happen again.' Since I told UPS this driver helper's phone number and name when I filed my complaint last night, I figured they already found out who that was and the boss already knew it and that's why I didn't see the guy calling me again the next day.

After the call from UPS complaint center, about half an hour later, a man showed up in my lobby and I saw it was a different person, and he looks like a supervisor. The man was very nice, he apologized for what happened and he explain he was in charge of UPS delivery in my neighborhood area and he already talked to this guy and he said this ** was very scared and this boss made sure ** deleted my cell phone number and promised never dared to call me again. I thanked this supervisor for his decision and let him to decide if he wanted to fire this driver helper ** or not, all I wanted is my package, that's all.

I still have this driver's helper phone number in case I need to take legal action against UPS with the iron clad proof this guy called me 9 times in total. After all, I received my package in the evening after the supervisor came to apologize to me. It was downright unprofessional and this guy's behavior ruined UPS reputation. He thought he probably was in some kind of 'Sex and The City situation' that he could get to know some girls through his delivery and had 'some fun'.

It was stupid drama, things like that happened in real life are called harassment. I also learned a lesson, NEVER GIVE YOUR PHONE NUMBER AWAY, NO MATTER WHAT. What a scary situation, I will never forget. Be careful if someone asks for your phone number, don't give it away for your safety.

UPS Are Idiots (Literally)
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JACKSONVILLE, FLORIDA -- UPS informed me that my package would be delayed after it arrived in Jacksonville, FL due to "adverse weather". But Jacksonville wasn't having any bad weather! UPS routed my package back to Greensboro, NC, from whence it had come (and which *was* experiencing bad weather), and then to West Columbia, SC (which was also experiencing bad weather), before sending it back to Jacksonville again. Why not just let it sit in Jacksonville? The answer clearly is that UPS are idiots!! There is no other rational explanation. UPS are idiots!!!

UPS - Deny All Claims - Crawford Insurance Here to Screw You
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SARASOTA, FLORIDA -- I have been through this song and dance with UPS claims before, so I knew from the beginning what I was in for. Previously, I shipped items when I was an employee of a big company, and they would not spend the time and energy to appeal this claims process that UPS and Crawford Insurance want's you to go through. However, I am now self employed, and I am going to go the distance on this just on principle alone. Enough is enough.

We need national exposure on this scam, and ultimately a class action lawsuit as this is a clear cut case of defrauding the customer. This is because UPS and Crawford Insurance conspire to either deny every claim, or undervalue every claim. It is a conspiracy to defraud and needs to be prosecuted as such, both at the criminal level, and civil process.

I prepared 2 shipping labels where I paid for the "insurance" at an amount that was clearly under what it would take to replace the items if lost or damaged. And, I was fully willing to accept that amount when UPS lost my package. However, Crawford Insurance, as usual undervalued my claim, and did not "make me whole" as required under the law. Then they jump you through hoops when you try to appeal the decision in hopes you will just go away, and most people do. That's why they get away with it.

I finally get a return call from a "supervisor" with Crawford & Co. by the name of ** with a caller ID of **. She was snotty sounding from the start and talked down to me like I was stupid. (I'm not by the way). She tried explaining that this was NOT "insurance" that I purchased, but rather "declared value". (Semantics). This person sounded like she is like 12 years old.

I declared the value of that package at only $195 (trying to be fair and reasonable) even though the items could never be replaced for $195. Crawford went ahead and processed a payment for like $101 total! I was given the amount over the phone, and have not received the check yet. My total claim amount was only $231.59 which I WAS fully willing to accept, but now, that offer is off the table. I reside and do business in Florida, which to the best of my knowledge (from past experience) is a "make whole" state which means they are required to pay me at least the declared value OR they must actually replace what I lost.

I am now going for nothing less than full replacement of my lost items, as that cannot be done for less than $1000. These idiots think that just because I paid a certain amount for something, that is all they are required to pay. The part these mental midgets cannot comprehend is that the lost items cannot be replaced for what I paid for them. BUYER BEWARE!! When you purchase "insurance" from UPS you need to understand that they have no intention of paying you the declared value that you are paying for.

I must now proceed against the seller on Ebay on this although he did nothing wrong, just so there is another party involved against UPS... Although I purchased the UPS labels on my UPS account and sent them to the seller (that makes me the shipper, legally).

These lowlife already tried using that angle..."well you are not the shipper"... WRONG! Crawford & Co. / Crawford Insurance/UPS will do whatever they can to get out of paying a legitimate claim. These arrogant fools are willing to go to court and possibly have a legal precedent set over a measly $130.00!! How stupid is that! We really do need a class action lawsuit on this of every single person who has ever been shorted on a claim with UPS or any claim that Crawford ever processed and shorted. Any lawyers out there want to tackle this? If not, I have enough experience to prepare and file my own complaint and it will be filed in FEDERAL COURT.

It will be filed against UPS as they are the ones who actually lost my items, and then they can deal with Crawford so they can see how they like it! I printed the labels on 3/19/2012. The Ebay seller dropped them at a UPS Store on 3/26/2012 in Edison NJ. My package never made it past that location as per the tracer. 3/31/2012 UPS declared the package lost and this nightmare claim process began.

They Lie, Lie, and Lie Some More
By -

LAS VEGAS, NEVADA -- Here's the short version of my bad experience with UPS. UPS missed my first delivery. I called to arranged same day pick up. They called the driver and said the driver will deliver a second attempt same day. I waited, waited, and waited. The driver never showed up. My online status at the last minute showed I agree to a pick up which I never did. The time stamp showed I agree to this the same time when the will-call was closed. Moral of the story, there is no such thing as "same day second delivery". They will lie to you to waste time until its too late.

No Package
By -

My UPS driver always delivers our packages to the wrong house. This has happened multiple times. Sometimes I'm lucky and the neighbor will bring me my package or I have to go door to door which is very inconvenient when you have like 30+ houses on a street or I'm Sheer outta luck. Again today a package says delivered "front door step" but nothing is there.

You call the 800 ups # (a mission to speak to a human) and are told they can't contact the driver or the center where all these drivers go but I would have to have the company where I bought the item contact UPS and they would place a tracer on the package. Yeah thanks for wasting my time... I'll talk to my UPS driver in person tomorrow and get it resolved. So sick of customer service!!!

Did Not Deliver My Package & Supposedly Left Down By Gate
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SULPHUR SPRINGS, TEXAS -- I have made many orders & my regular driver (UPS) always comes to my front porch @ MY HOUSE AS THEY ARE SUPPOSED TO! However, some punk driver left it allegedly down by my gate which is way down from my house. My road was not muddy, UPS has been told several times NOT to do this. However they have a couple of times & I received my pkg & had to go down to the gate, if its after the postman runs, if I do not know it was delivered, it would set out there all night. Wonder what happened. I sometimes have a lot to track!

I made this purchase on Dec. 31st, The postman had already brought my mail, so I decided that afternoon to track this pkg. Jan 13th (SHOEBUY.COM) It said delivered, I looked on the porch, because that's where they usually are supposed to leave it! If they have one grain of sense & are NOT LAZY! They have been told 2 or 3 times to NEVER leave at the gate. Unprofessional.

So, I called UPS & guess what, they said they left it @ the gate. So, I go to the gate & usually if they screw up the pkg. is @ least there. Not this time. Now, I do not know if this person left it @ another place, or it was stolen or he took it! For every person that is too LAZY to do their JOB, there are 14 more out there that will. Now today is the Jan 21st. I have no pkg. no refund & still having it out with them. All because SOME IDIOT did NOT want to do their job!

So, I am calling them (UPS) everyday, & the place (SHOEBUY. COM) of purchase. If I do not get a refund by Friday, I make a complaint w/ the B.B.B. transportation, consumer affairs & every place on this internet! Its more than the money, its the principle of it. DO YOUR DAMN JOBS. Now, I have called back to speak with a supervisor & it went straight to comments - 1 being worst & 5 being good - guess what # I left on ALL of them & I will keep calling!

UPS Delivery With Signature - Worst Customer Experience Imaginable.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- I ordered a $200 present from www.mrporter.com. They shipped it out via UPS - signature required. That's when the trouble started. 1st attempt of delivery: the UPS driver does not use the intercom and does not ring the bell - he leaves a slip. I contact the customer service, give them my phone number and arrange a time for pick-up. (not really annoyed yet as misunderstandings happen).

2nd attempt of delivery: the UPS driver does not use the intercom, does not ring the bell and does not call me - he just leaves a second slip. I contact customer support and ask them why the driver didn't at least give me a call. The lady responds that drivers are not given a work phone and that they are not required to use their personal phone.

At this point I get annoyed and ask them if I can pick up the package at my nearest UPS store. This was not an option and they told me to go to Watertown which is about an hour away from me. I work every day and I don't own a car. It is standard practice for USPS and FedEx to leave packages that are not picked up at the closest location so it is convenient for the customer to pick it up when they can.

3rd attempt: I planned my entire day around the pick up - They called me in the morning and I specifically asked what time they were to come by my apartment and she repeated twice 6-7 pm. I finish work at 5 so this gave me enough time to rush home to be there for this package. But of course UPS decides to come at 5:20 pm instead - WTF.

In future I will go out of my way to avoid using UPS. I have wasted 3 days on them and the worst customer support where they just act like puppets and don't work to resolve any problems. Useless and utterly disappointed by their incompetence - everything from the drivers to customer service.

Aerator Touring Midwest!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBIA, MISSOURI -- March 11, 2013 I ordered a Lawn Aerator for a Zero Turn Mower, The unit was shipped by UPS Freight with a 2 day in transit time. The unit was picked up by UPS freight on March 13, 2013. Friday, March 15 at 7:50 AM I received a call from ** in the Columbia Terminal that my freight was there and would be delivered by noon. At that time I checked my tracking number and showed it was in Columbia. 3 hours later I get a call they can not locate it, "got the paperwork but cannot find the freight."

I called back and spoke to the terminal secretary and she said, "we do not know where it is," I received a phone call approximately an hour later and was told that it was in "Springfield." At that time she said would have for Monday delivery. As a result of this snafu on their part I lost over $500.00 in wages as could not aerate yards at $00.08 a sq ft. No call Monday morning from the Columbia Terminal. So I call the 1-800 number and am connected to someone whose English is so poor thought I was in a preschool class listening. I gathered my aerator had been shipped to Wichita then Kansas City, Ks and would be here tomorrow as needed an extra day.

The representative was to also send an "urgent message" to the terminal manager to contact me. Tuesday morning I have not received a peep from UPS. On Monday the pallet was 140 miles from its destination terminal. It would make sense that it would be put on the truck to Columbia, MO to be delivered on Tuesday, No that is not the UPS way, that are backing tracking it and as I write Tuesday Afternoon it is back in Springfield, MO awaiting a fateful trip through the St Louis Terminal once again.

If I enter the Tracking Number it has not changed since Friday, March 15. It show Shipment Has Arrived at Service Center. What a joke it should read "Paperwork has arrived at Service Center whereabouts of package are unknown." It's trip to Springfield, Mo, Wichita KS, Kansas City Ks and back to Springfield, MO is yet to be documented let alone it's trip back through St Louis and to Columbia, Mo. No one at UPS can tell me why it was not routed back Friday through St Louis from Springfield as it appears now to be. No one at UPS can tell me why it was not put on a truck for Columbia when in Kansas City, Ks instead of be routed back through Springfield.

A rough calculation is that it has traveled an extra 1000 miles more than it should have been had it been placed on the right truck Thursday evening in St Louis. Final thoughts: Never trust UPS Tracking, it is just paper work and not the actual parcel. If UPS loses your parcel only the Gods at UPS can figure out how to get it to you the most uneconomical way. Never trust your parcel to UPS in any way, shape or form!

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