United States Postal Service Overnight Delivery

3 reviews & complaints.

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Little effort to deliever package
Posted by on
VERNON, CONNECTICUT -- One of my friends bands is on the start of a national tour at this current time. Last night they played in my city and I was going to go to the show. (Half the band lives in the midwest, the other half lives in Austria)

The day before they arrived, I got a phone call from the singer stating that they had an item that they *needed* for the show that night and that the bassists girlfriend had over nighted the package to my apartment via the USPS and that it was to be on my door no later than noon.

Even though I took half a day off to hang out with them, I did have to go into work that afternoon. Just before noon, I went to see if my neighbor would keep an eye out for the package, as he works 2nd shift and the band was running late and was not going to be able to visit me before they had to load gear at the venue.

When I walked outside, I spotted the tag stating the USPS had missed me. Since 7:30 am I had been checking the front door every 10-20 minutes as well as left my apartment door open so I could hear any knocking.

I was very upset as I had taken half a day off work and waited for this package. USPS did not come to my door, nor did they try and locate me to give this package to me, they just stuck the notice on the mailbox. The notice said I would be able to pick it up the next day at 8 am which was no help to me as the band would be in a different city 300+ miles away.

I then took the slip to the Post Office and calmly explained the situation. The clerk at the Post Office called the driver and told me that the package would be in back in the office no later than 4:30 pm. I then verified that either myself or the band would be able to pick up the package. He confirmed that as long as the person had the slip in their hand, they would be able to get it. He wrote down the phone number for their office so I could call and make sure the item was in their office and told me that they locked all doors at 6pm.

After work, I was able to go back in and get the package that they needed for that evening.

In the end, it did work out for the best, but I was very frustrated that there was no attempt to locate me. I hate to sound cranky, but there is a reason that things are overnighted. Usually because what ever is inside is NEEDED that day.

I gave labeled this "informative" as there is no neutral on this site. And although my experience was very infuriating at the start, the customer service/clerk in the office was very helpful and understanding of the situation with the package.
     
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jktshff1 on 2007-09-08:
Posts like this are good reading, customer didn't blow up, post office helped out..I believe if most customers with problems acted in the manner of Gothic, there would be less major complaints. very helpful
dogs rule on 2007-09-08:
Great post. And great attitude.
Anonymous on 2007-09-08:
Glad you did get the package that day, but I agree that there really is no excuse for the entire incident. The PO's in CT do seem to be having their share of problems (and that I can attest to).
Anonymous on 2007-09-27:
USPS is the worst. Try not to use them as they are very lazy. Stick with the private companies if possible.
I voted your information 'Very Helpful'.
<;O)
browserA on 2007-11-01:
I had similar experiences with USPS. One time I even taped a sticker note saying I'm home. Still they left me the notice every time there is a package.
I also agree with the good attitude of the people in the post office. They provide good informations and helped out a lot.
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Both services stink
Posted by on
I'm not one to complain, I try to give shipping companies the benefit of the doubt. This time however, I'm really annoyed at USPS, and UPS. I ordered an item on Monday, Dec 17, 2007, and paid for overnight delivery USPS. It was the only option the shipper offered. So I paid $25.00 dollars for Tuesday, Dec 18, 2007 delivery. No package, nothing. USPS due to the holiday, says it will take 7 days for my package. Why did I bother asking for overnight??

Then, I order the same item yesterday morning, for UPS Red, through another company, for overnight delivery, spend, $28.00 dollars, for delivery today, this morning, and now find out, it won't be delivered until, Monday, Dec 24, 2007. Yes, I cut it close by ordering late, but I paid the extra money for my packages, and got bumpkus on both.

Am I annoyed?? Yes, very. I didn't have the option for Federal Express, which I always use, and never have a problem.

My items are out there somewhere, and hopefully, will arrive before 2007 is over.
Resolution Update 12/21/2007:
UPS came through. Its 8pm here, Friday Dec 21st, and they just delivered my package, after a couple of phone calls to customer support.

United Parcel Service issue has been resolved!
     
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Principissa on 2007-12-21:
Skye that is so sucky! Overnight should be overnight, not a week. They should refund your money since its now in my opinion standard shipping. BTW how are you feeling?
autumn35802 on 2007-12-21:
I agree! You ought to get your money refunded for the overnight shipping.
Slimjim on 2007-12-21:
Agreed, overnight is pretty self-explanatory. This time of year is probably hectic, but again overnight means exactly that.
georgemcfly on 2007-12-24:
You have to remember that the UPS system is overloaded with packages during this time of year. Also air packages fly on a plane and weather delays affect the arrivals of these packages. I am glad you got your package
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USPS
Posted by on
LAS VEGAS, NEVADA -- I have tried to find my Express mail package with no luck. When I try to get through the automated menu to speak with a person I have actually been hung-up on. Not a cell phone dropped call but land line hung -up on...
     
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jktshff1 on 2007-06-21:
Have you looked the last place you put it?
Anonymous on 2007-06-22:
Go to the post office where you dropped off the package. They should have a record and can provide tracking info.
heaven17 on 2007-06-22:
AlleyS, I frequent Planet Feedback as well and they have their share of poorly written letters, too.
Some of them by the exact same people!
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