Value City Furniture Couches

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GREAT experience!
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LEXINGTON, KENTUCKY -- My husband & I shopped at Value City Furniture last Sunday (6 days ago) and found our new couch and loveseat. It was a great experience all the way around. We were sort of "hounded" by the sales reps in the store a bit, but I guess that's their jobs so we're not really complaining about that-very helpful if you need them for sure. We must have sat on EVERY SINGLE potential couch/loveseat/sectional that the store has-and it's not a small place! We really liked the "Matera" couch from the first time we sat on it, but wanted to make sure so continued throughout the store and tried a LOT of other options, but kept coming back to it again and again. In the store it was in the red, which is really nice, but we knew that the brown would be a better match for our colors, so after much sitting and sitting we finally decided to make our purchase. It had to be ordered so it took from Sunday to Tuesday or something for it to come in from the warehouse, and we opted to have it shipped to us (we live about 40 mi from the store location) so we chose to have it delivered on Friday. I wondered about the brown since we hadn't seen it in the store in anything but the red, but I absolutely LOVE our new couch & loveseat! I love sitting on it, and definitely fell asleep on it for a few hrs before dragging myself to bed last night...it is SO comfortable, but not in a way where you sink in and can't get up-it's just right.

It came with 4 throw pillows that match the brown, so we got some additional throw pillows at Target tonight, and it looks great. I couldn't be happier with our selection and Value City's service. This is our first big furniture purchase and we were a little nervous about where to go and what to choose, but I think that for the $ these items are an excellent value. Thanks VCF! :)
     
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Stainsafe is a waste!
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NORTHLAKE, ILLINOIS -- I have had two miserable experiences with Value City Furniture! They are terrible when it comes to warranties on their furniture! My husband (before we were married) had bought a leather couch from them, purchased a warranty that would cover the couch in the event of damage to the couch - no matter what was wrong. The center cushion ripped along the seems, we called the warranty company only to find out that they severed ties with Value City Furniture! We could not have the couch fixed & the warranty was void! We called Value City Furniture and of course all they would say is they apologize but there is nothing they can do. So we were out a couch, the holidays were nearing (Thanksgiving 2006) and we were entertaining. So stupidly, in desperate need for a couch and trying to save a few pennies we look around the store & find what we need in our price range. We explain to the numerous "helpful" sales people that we do not want to get burned again! Oh no they tell us they have a contract with a new warranty company and that they have a great relationship. I explain I need something that will withstand an active 11 year old, two poodles, a parrot, babies and just all together the wear and tear of everyday use.

Well I was talked into a MicroSuede sectional. I tell the sales people that I need to make sure that if something happens to the couch that it can be cleaned. They tell me absolutely, just call the warranty company, no questions asked they will be out to clean the couch.

Cut to current day - I had my two year old niece staying with me for a period of time. The couch has encountered some staining. I call the warranty company to be asked exactly where is the stain? I explain there are multiple stains and I can not pin point the exact location. They want to know when the occurred, I explained recently, I am told to hold on they will process my claim - in about two minutes I am told they can not process my claim because the stains are over five days old. I tell them no they are not - well they held against me I said I have my niece for a month! I explained that my puppy knocked a can of pop on the couch just as I was speaking with them & they said no way that they could not come out because their technician can not tell what stain is new or old. I ask what's the difference?

The couch is going to be cleaned by them anyway... (so I thought)... at this point I am told they only treat the stain! I was like EXCUSE ME - you're going to clean the stain and leave the rest of the couch? They said that is what they would do. I got into an argument with the company.

In the mean time my mother-in-law calls the store the couch was purchased from. She is told my an associate that yes they only clean the spot. Well I hung up on the stain company & got on the phone with VCF v- I asked who cleans a stain - so that now a small section of my couch is the original color and the rest is looking dingy?! I said so I am going to have to pay someone to come in and clean the rest of the couch? I am told I can not do that because it will void my warranty! So - is that not a double edge sword? So I explain I want to speak with the store manager - of course the manager is not in. I leave my name & number for a call back the next day. The next day no call, my mother-in-law calls the store on my behalf to find out the manager called in sick. At this point I find the email address on the web site sending the company a letter to tell them all about the fraud. I have been called back two or three times by "Ian" who was told on the first two occasions the best time to reach me Monday through Friday. Well - he calls when I am not in... so this has not been resolved.

We have received a call from the store manager who said there is nothing they can do that my warranty is void because it is so stained! It's funny the store and warranty company have made this assumption without making it out to my house!

     
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Principissa on 01/16/2008:
I have a microfiber sectional as well. Here is what I did for mine, I know you don't want to void the warranty, but these people seem completely unwilling to work with you. If it is a wet stain, sop up as much as you can with a clean dry bath towel. Spray some Resolve (red bottle, it's called Resolve Triple Action, I have a dark gray couch, I did a test spot on a piece of fabric on the back corner) leave it on for no longer than 2 minutes, and then wipe off with a damp sponge. Then wipe dry with a clean towel and if it's still damp dry with a hair dryer on the lowest heat setting. Another thing I did was go out and buy a few cans of ScotchGuard fabric protector. Again I did a test spot on the bottom of the couch, after the kids went to bed I sprayed the couch and let sit overnight, now when we have stains all I do is dab with a towel and they are gone. Yes I probably voided my warranty, but you know what, what they don't know won't hurt them and I am not going to volunteer the information if they ask.
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Couch That Keeps Coming Apart
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Some months ago,through another person, a loveseat was purchased for me. Within a month,it was coming apart at the arms so that the staples could be felt if someone grabbed underneath the arms. VCF was called and after weeks of calling,they finally said that they could come and pick up the couch and take it in to repair it. That took a month and a half to get that done. Now,the couch is coming apart again at the same places plus,where they stuffed the back cushions from the top,the seam they used is coming apart.

When VCF was called again and told about this they came to check and said that it would have to be taken in, again, to be repaired! They have put it off until in Sept. I have called the area store and they tell me that they will continue to repair it until it is right, or exchange it for a new couch. When I asked for a possible exchange for another product(futon)or for the money back they tell me that they cannot do this due to it waiting so long.

Since this has been going on since a month after purchasing I don't understand why they are not allowing a product exchange for another item(futon)or money back. I would prefer the money to come back to the person that purchased this couch for me and for them to come and remove this couch from my house! I will never deal with this company again! They say the customer is always right but,in this situation they seem to running the program and not listening to what THIS CUSTOMER has to say! If I were able,I would stand outside the store and tell anyone that tries to enter the store that they are making a big mistake and if I had a printer,I would print out all the reviews of this store to hand out to people.

Of course, it might be a good thing to print them out and put them on the windshields of all the cars in the parking lot at the store site. Maybe that would draw attention to the way VCF handles their complaints and business.
     
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Disgusted
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FLINT, MICHIGAN -- In March of 2006 I took my entire income tax and looked for furniture to buy. My existing furniture was fine but opted for new.

We traveled around and found a lovely set at Value City Furniture in Flint. We bought the furniture and also took out a warranty.
When my furniture arrived I noticed my throw pillows were terribly frayed.

Not soon after, my BIG pillows on the furniture *which are also the back of the couch and loveseat* started falling apart. Literally falling apart. I called Value city Furniture and they sent a person out to my house to look at them. He said he didn't know what he could do about that but he would go outside and call his Boss. Well, he went outside alright and he NEVER returned. Yes that's right. He just left........

I wouldn't be so frustrated but the color of my furniture is Pecan and very hard to match up.

The entire set is ruined now, because the pillows are just getting worse and worse. I will NEVER IN A MILLION YEARS go back to Value city Furniture. I've told all of my friends and family to NEVER go there. I live in the Clarkston Mi. area and have a lot of friends with money. I have had numerous conversations with them and instructed them to ban that furniture store. These people refused to help and honestly they don't care. I'm sure of it. Nobody has ever called me and did a follow up call on my complaint or anything.
I'm so disgusted with that store I almost took them to small claims court.
But I've learned my lesson. Nobody should have to plop down that kind of money for JUNK.
     
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Anonymous on 05/13/2007:
You "almost" took them to court? What stopped you?
*Brenda* on 05/13/2007:
I have furniture from Value City and it's great. A seam on the dresser came apart, they fixed it once, then the 2nd time it came apart we got a new dresser.
grandma005 on 05/14/2007:
If your dresser fell apart then how can furniture from Value City be great?
*Brenda* on 05/14/2007:
One seam came apart because a staple was in crooked. They replaced it with no questions after fixing it once. We even had moved in the meantime and the dresser probably was banged around in the move.

Grandma, everything can't always be perfect. Things happen. Value City had great customer service in my situation and fixed the problem. The new dresser has been perfect. That's why I consider it to be great.
rhondam718732 on 05/14/2007:
If you see fit to brag about your wealthy friends, maybe you should have borrowed $ from them to buy furniture from a higher quality store...
Ponie on 05/14/2007:
I always question the priorities of anyone who will take their 'entire income tax' to make a purchase. Especially in this case since '...existing furniture was fine but opted for new.' There's too much of this method for making purchases or paying back loans on the small claims court TV shows. I've been in Value City furniture stores occasionally and have seen quality furniture as well as third rate. I think you have to be a savvy buyer when making a selection at these stores. The same holds true for their department stores.
grandma005 on 05/14/2007:
How old is your dresser? Come back to the post 5 years from now and tell me your dresser is still good. When I buy sometime new I expect it to be in new condition. I want what I paid for. Is that too much to ask. If an item has to be repaired then it is not new.
*Brenda* on 05/14/2007:
Grandma, I got what I paid for. They replaced it with a nice new one that DIDN'T have to be repaired. I was fine with them trying to repair it because if it worked and looked fine than who cares? It helps me out because I wouldn't have to stay home from work or school for delivery. In any case it didn't so they just sent over a new one.

My point is that these things happen. Even the most expensive furniture stores are bound to have a piece that breaks. A staple was crooked so it didn't hold. IT HAPPENS.
voiceoff on 05/16/2007:
A staple held your dresser together? What happened to nails?
Never shopped there but does not sound good. Next they will be using scotch tape.
*Brenda* on 05/16/2007:
Oh lord, it was one of those thick industrial staples that's like an inch long. I'd say they work better than nails considering they have 2 prongs going into the wood and not just one like a nail (unless they go in crooked).
GABBY12 on 06/28/2007:
I'll tell you what, I will sell you this furniture for 100.00 right now.. CHEAP BARGAIN for what I paid.

If you would like to buy my furniture get a hold of me.. Its a lovely pecan couch and loveseat with frayed throw pillows and backing pillows coming apart at the seams.

First of all, we did shop around at better, higher quality stores. My husband wanted to go out and check out this store. He loved this set. By no means are we rich. Think about it, I took my income tax to buy the crappy furniture.
I would LOVE to show you this furniture and what condition it is in. You would be shocked!!!!!!!! I wish there was a way I could prove THIS TO YOU...You would be HORRIFIED.
Yes I did trade in my better furniture, but it was dark blue and I got extremely tired of it. The old furniture was only 5 years old and gave it to a girl who recently moved out on her own, who had nothing. My husband and I are the only ones who live here so we don't have children or teens to tear up our furniture. I personally would never shop at that place again. If you do, then that's fine. If your furniture holds up, WONDERFUL............I am just telling you what happen to ours. The quality of furniture is horrible.


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Could I get my couch this year please??!
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NILES, ILLINOIS -- I bought a couch from Value City Furniture in Niles, IL on 10/2/10 and paid an additional 60 dollars for the shipping. The sales man was what I thought very helpful, he wasn't pushy and was very nice to us. After running the Credit Card though he told us the couch wouldn't be delivered until 10/19/10(which I thought was a while to wait seeing as how we lived 10 minutes away from the store). A week later I received a call telling me the delivery had been pushed back to the 27th of the month, when I called to ask why, all the customer service girl could tell me is that they hadn't received it from the warehouse. Then just yesterday I received another call telling me the delivery date has been pushed back to 11/9/10!! When I called back, the person I talked to explained that the couch is being shipped from somewhere out of district and if I wanted to look at another couch I could. She did take the delivery fee off of my credit card, but that doesn't get my couch here any faster.

Basically I'm upset, because when I bought the couch It was NEVER explained to me that this couch was coming from so far away, I don't work in the furniture business, but you would think any GOOD business would have that information and be up front with you about it. I guess they really don't care when or if you get your furniture just as long as they have their money! I WOULD NEVER RECOMMEND THIS PLACE, not even to my worst enemy!!
     
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schooltutor2010 on 10/22/2010:
I also had a similar experience this spring/summer 2010. We purchased a living room set in April and kept pushing date back. We received the set in mid May. Our sofa was delivered broken. I called the store, reordered new sofa. New sofa was not delivered until mid July. I did receive free delivery-store manager gave me the 100 credit. Good luck!
km89 on 10/22/2010:
That is ridiculous! although I am glad to know I am not alone, I hope I have a couch(not broken) by Christmas.
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There warranty is a SCAM and there Furniture material falls apart!!!
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FLINT, MICHIGAN -- My boy friend and I bought furniture from them year and half ago. we bought the warranty for it. Fabric protection and it covers it for 7 years. My pillows came apart at the seam and the material shredded and they said they don't cover it, which is messed up because the material shredded causing the seam to fall out. Then my cat had a incident with the couch, I know this isn't there fault but when they tell me its covers everything including animal damage you would think this would be covered, or at least they told me this when I bought the additional coverage for over 200.00 dollars. But now the sale is complete they want to say it doesn't cover it.

My furniture should not be falling apart the legs are already falling off of it and we don't rough house or anything on our furniture. Don't buy your furniture from here you will not be happy in the long run trust me!!!!!
     
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Anonymous on 07/30/2010:
Most of those extended warranties and protection plans are just a bunch of BS. Theres so many loopholes thereres no point in purchasing them. It just get pocketed in the stores wallet.
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Junk Leather Couches
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My wife and I purchased two real leather couches along with the extended leather warranty for $200.00. After 5 months of normal use the dye from the leather is wearing off the cushions on both couches and the ottoman. We contacted Value City and they inspected the couches and agreed that the dye was wearing off. Value City said that it wasn't covered by the normal warranty and the extended warranty also said it was not covered under the expanded leather warranty. I can only conclude that we were misrepresented when selling us the couches stating it was high quality leather. It obviously is junk when the dye wears off in only 8 months. This isn't the cheap bonded leather they sell but supposed to be good quality leather which it isn't.

Beware, when buying any leather couches from this company as they appear to be selling junk.
     
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MissMae on 02/23/2010:
Camaro, I'm going to assume you meant $2,000.00, not $200.00.

What is the brand you purchased? What was the leather rating? I was recently in the market for leather furniture myself and due to a very high class saleslady that asked me a lot of questions (Do I have pets, children, how much do I plan on using the furniture, etc), and who took the time to explain the different grades of leather, what each can withstand under normal use, I came to the conclusion that I was not financially ready to spend as much as I would need to, to get the quality I was looking for. Two real leather couches for $2000, is really on the low end of quality from what I learned through my experience - for what I was looking for and for what was recommended to me, I would need to spend around $5k. Now you might think I was being taken for a ride, but I assure you I wasn't. Never did she try to get me to buy the higher grade set, just gave me the facts and let me decide. I decided I couldn't justify spending that kind of cash right at this moment, so I went with a nice microfiber set instead.
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You Get What You Pay For
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HAGERSTOWN, MARYLAND -- It's true when they say you get what you pay for. I bought a couch and love seat for VCF two years ago (with a three year replacement warranty) and have had the cushions replaced on both two times and need to have it done a third time. I was promised by the Hagerstown store that I would have the replacement cushions on the Saturday after Christmas, it is now the first week in February. The manager Chris keeps telling me the cushions are in customs as they had to come from Mexico. Regardless of where they are coming from don't tell me I will have something in December and I still don't have them in February. I was also told by Chris that I had no right to complain of the service as I had a two year old couch that had cushions replaced twice. His attitude reflects the attitude of the whole company, get peoples money, promise them great service and quality furniture at a reasonable price and then screw them to the wall if they actually need something from you. I will never buy anything from these criminals again and I will tell everyone I can to stay away from VCF.

I can only hope that someone from VCF that has some sense to them will read these reviews and make some changes in the store and the people that they have working for them, but I don't expect it. Never again VCF never again!
     
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BokiBean on 02/04/2009:
I don't like their attitude either, there's never a reason for customer service to be snide or rude, but I have to side with the store on this one. You've had the cushions replaced twice already and they are unfortunately late on the third set. That's a pretty good replacement policy if you ask me. Its a bit harsh to call them criminals.
ana ferreira on 08/31/2013:
I'm very disappointed with everyone their its been two months and I'm still waiting for a manager to call me I call repair serivce every week I ask them that need to speak with the manager the excuse every time I call no one in but give me your and phone number ill have someone get back to you its been to months no has call I tell everyone I know don't ever buy any furniture from them next step I have to do is see a lawyer
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Horrible Service
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FAIRVIEW HEIGHTS, ILLINOIS -- A year and a half ago, I purchased a sectional couch from the store along with their 'stainsafe' 10 year stain protection. My son got the flu all over my couch (May 2006). Stainsafe had an independent representative come and evaluate the damage two months later(July 2006). Another 3 months go by (It is now October) and I get a phone call from the Customer Service Rep. at my local store, Deb. She explained to me that the couch I have was no longer sold. So, she asked if there was anything wrong with the other part of the sectional. I said that there was. So, I filed a claim. Deb told me that she would be keeping my paperwork on file. And if the other piece of the sectional was damaged out than we would find a replacement that I liked. Otherwise, she would give me store credit towards a new couch. I received a letter at the end of October from Stainsafe, letting me know that my couch was damaged out and replacement issued. I filed my claim for the other piece in the mean time. That piece was not damaged out - I received word about it in January. So, I called my local store about it. The Customer Service Rep. was out for the day. She would call me back. I never received a phone call.

Another couple months go by and I go into the store(March or April). I spoke with the new Customer Service Rep. She called Stainsafe and had them fax over paperwork. I stood there until she received it. She said that she had to talk to her manager (who was in a meeting) about it and would call me when the replacement was ready for delivery. I of course thought it was all settled. Well I walked in today (October 4, 2007) to see what was going on and to demand my couch be delivered to me by the end of the month. And they don't have any paperwork on me (convenient, huh?), but have me in the computer that I have been contacting them over this since January.

The Customer Service Rep. calls Stainsafe to see if there is actually a claim for me. They said yes, but it is now expired. The store rep says that if I come back in with my paper work that they might honor it. Well I am going back in guns blazing today. So, more later.
     
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Anonymous on 10/04/2007:
"Well I am going back in guns blazing today. So, more later."
I hope I don't hear about this on the news !
Good luck.
<;O)
Anonymous on 10/04/2007:
FedUp--lol. Hope not too. This sounds like a really long, drawn out, frustrating ordeal. You have way more patience than I. It's been over a year and you're still waiting? These people need a wake up call, that's for sure. Hope you get through to them today. We'll be waiting for the update.
chilcutt on 03/13/2008:
I have issues with Value City as well. I did finally find a contact to send complaints to. Her name is Valerie OH. Email address: valerie.oh@vcf.com. Good luck. I think if everyone who has issues with this store contact Valerie, we may be able to get things taken care of.
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Cheap A$$ Furniture
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LOUISVILLE, KENTUCKY -- I debated how should I title this review, but I figure I might as well come out and tell it like it is. If you don't like your money or getting a good value for your dollar then your store is Value City Furniture. The details is not important, but for the price you pay at Value City you can research and find a furniture store that use good, solid wood and materials. Unless you just like Cheap Ass Furniture.
     
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