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Value City Furniture Consumer Reviews - Page 2

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Dissapointed With Lack of Care From Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- A few years ago had bad experience, told myself I would not go back, but had a store credit of almost $400 so I caved. Looked online picked out item, said "item can be picked up as soon as 11/11" Veteran's sale. Went to store 11/9/17 to purchase item, was told that cannot pick up till 11/19, or have delivered till after 11/21/17 (for extra $109) pulled item up online while in store. Items were pulled from corresponding store where I was shopping still said it can be picked up by 11/11/17, customer service said sorry not true.

Very disappointing and very disappointed. Again to go into store with hope and mindset of buying something and having it for the weekend. (Kitchen table and chairs, was told I can pick up chairs but not table, who wants to make 2 trips.) The customer service lady that was completing order pulled it up and it still said it can be picked up as soon as 11/11 online. Not true.

Told her that I would call corporate and let them know that it is very disappointing to go in and think you were getting item because the sale that just started for the weekend assures you that you can take it home this weekend. She smiled (what can she do) but I did call and did let them know that it was very disappointing that the ad was misleading (the representative online confirmed that it was not available for 11/11, a very detached confirmation) so I thanked him and hung up.

My fault for going back to the store, so I continued with purchase because I wanted to use the money I had in credit so I would not EVER have to go back. I should have learned from the last time I went shopping there that "they do not CARE”. But I am done shopping there, I am hoping that the pick up will at least go correct so I do not have to talk to anyone else from the store ever again. With that I hope that I am an exception to such incidents and your (whomever is reading this) experience is nothing like mine. Thanks for reading.

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First time purchasing from this company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MISHAWKA, INDIANA -- First time customers! They promise us furniture that will hook together ( 5 pieces a Sofa and Love seat) then after waiting almost 3 months to get it, multiple trips to the store after receiving a call saying our order was in(which it was still on back order and not there) , phone calls, and then it doesn't fit together! Now I have to leave work to meet their guy who can't fix it at my home. Wait for Mike Story the assistant manager to call me (never received a call) I call and he tells me he will call me the next day. (No call) a week+ later still waiting and still no call (today 5/4/17) I call. Mike Story gives me multiple excuses about how their delivery truck is down, my paper work is on his desk and he's not at his desk... etc... (Not really my problem and I don't know what all this has to do with my furniture bases not hooking together) Mike Story says he will call me in two hours with a solution. (He never called I waited an additional 30 min. in good faith) I call corporate who directs me right back to him.(After I told her he was not helping me rather ignoring me) Mike Story informs me to come in to find something that will work he will make it right. Then BOOM here comes the bank rape!! He wants me to give him an additional $700+! Then Mike Story treated me like I was trying to get over on him! I would have been content and he wouldn't have seen me had they given me pieces that had fit together like promised! I was very patient with him up until he accused me of trying to get over on him. I went in and purchased my furniture at the cost that was listed not once asking for a deal or discount. All I expected was to receive what was promised and paid for and that did not happen. Absolutely unprofessional! Mike Story should not be in management he has no customer service whatsoever! That coming from a Office Manager. (Myself) Never once have I ever been treated so badly or talked too like that for something that was their fault!

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VCF Bad Policies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH OLMSTED, OHIO -- Ok, so I bought a chair on the VCF website and opted for store pickup. I went to pick up the chair when it was in. The chair only had minimal wrapping, so the pickup person said we shouldn't unwrap it. I noticed a scuff on the top of the plastic but it didn't look like it would carry over to the chair itself. Of course when I got it home and unwrapped it, there was a scuff and a tear on the chair right where the mark on the plastic was.

I immediately called the store and they made a note of it and said they would get back to me. My wife took a call saying they were going to bring a new one out on 1/31/17. So I was at the house working from home that day waiting for them to come. Which they never did. I called the next day asking what happened, and the response I received was that the chair was in and I would need to come and pick it up.

Of course after I waited all day and was told a new one would be delivered, this was unacceptable. I was told that since I picked it up, I couldn't get the new one delivered. My stance was that I did pick up the merchandise as I was expected and expected to have a non-damaged chair. As far as I'm concerned, I did my part and I shouldn't have to go back to the store to rectify a problem that was created by the store. The store should bring me a replacement item to fix the problem. I was told the policy is in black and white that they won't fix the problem.

Unfortunately Ashley at the North Olmsted store passed the buck to the corporate office, then Sahara at corporate said she couldn't do anything and there to no supervisors available that I could speak with. I decided to call back and talked to Lita who also couldn't help me, but amazingly Mary (a supervisor) was available. This second call was literally 10 seconds after I hung up with Sahara. Mary also was no help and told me since the chair was less than the delivery charge that they couldn't deliver the new chair. The cost of what I bought should have nothing to do with replacing my damaged purchase.

So with this bad taste in my mouth I'm going to post this horror story everywhere I can find a place to put it in social media, just to help others avoid Value City Furniture at all costs. I should have known better than order anything from this garbage company who provides garbage products. Why wouldn't I receive garbage product and then garbage customer service? Avoid at all costs!

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Broken Furniture... Twice! Useless Extended Warranty That Covers Nothing!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STREAMWOOD, ILLINOIS -- I went to Value City Furniture because a neighbor of ours bought some furniture there, and it all turned out well. Not so much for us! I went to VCF to replace some tattered family room furniture that we had. I found a very stylish combo of a love seat and two chairs. I bought the extended service policy also.

Within 5 months, the chrome legs started to break. According to the repairman from VCF, they were on national back order. I guess I'm not the only one with this problem! After a couple of months they came back out with some cheap black legs that were functional, but not nearly as nice as the originals. After those were installed the entire frame on the love seat broke. That tore the cheap vinyl material. That was it. After coming out for repairs several times, VCF suggested that we come to the store and pick out a new set. Grrr!!!

So I went, found a nicer leather electric recliner set that they had. Seemed nicer, and sturdier. Also substantially higher priced. But, I figured that it had to better than the crap that they sold me in the first place. Once again... not so much!

6 months went by. The padding in the new love seat started to go flat. Then the springs started detaching and poking through the material. Then, the frame started to collapse! I called the store, they sent someone out, then the excuses started. Then they asked me to call the warranty company. The warranty company wasted a mountain of my time and effort trying to get a replacement. They committed, but then came up with excuses. Then nothing.

I finally asked VCF to just give me my extended warranty money back. Which they did, I am sure just to get rid of me and their problem. I got the money back and had a furniture repair company come out to effect repairs. They told me that the furniture I purchased was not worth fixing!!! That it was the cheapest junk they had ever seen. They claim even IKEA sells better stuff for less money! Oh brother!!

Lesson: DON'T EVER SHOP AT VALUE CITY FURNITURE FOR ANYTHING! They sell crappy super cheap furniture. They and their warranty company do not stand behind anything that they sell. Go somewhere else. Spend 20% more money and just deal with credible people selling decent goods. For $3000 I think my furniture should have lasted more than 14 months before I had to put it on the curb. Never again!

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Very Upsetting Situation for Former Value City Patron
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- A very long story short, I went into Value City for defective furniture exchange and I thought I purchased the 3 piece living room set like on the one I picked on the floor. Very excited went and told everyone about how wonderful the service was. When it was delivered I only received a 2 piece because the salesperson did not write it up correctly, but yet made it an almost even price exchange (it was an exchange for defective set they no longer carried to replace piece). I wanted prices to even out. I was assured that was no problem.

After a very stressful Saturday going back and forth with manager regarding the situation, there is no fix other than my purchasing the additional piece with more out of pocket money. As much as I loved the set when I thought I purchased the complete set now I hate it I don't even want to sit on it. Dilemma for me the floor is the only alternative to a sitting arrangement. Thank you for ruining my Saturday and in general my opinion of the services offered. I will not shop at Value City again. Sincerely a very upset former customer.

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Sofa Damage and Rocker Recliner Damage of Fabrics
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

YOUNGSTOWN, OHIO -- My furniture, 4 yrs after purchase, has become extremely unsightly with peeling fabric where a person's head rests on the back cushions. My 7 yr. warranty has been declined as to being effective in getting any repair work done despite many emails, phone calls and a visit from a technician who placed an order for repairs. This warranty is totally useless... they have far too many cracks in what is considered covered under warranty. No one is responding to my many letters sent, many phone calls, many pictures of the damage. I am completely disappointed in the lack of consideration and assistance with my problem.

I will never shop at Value City and will let others know the manner in which my situation has been totally ignored. What good is purchasing a warranty at all? They do not try to help the customer very much. My brochure for the warranty said they covered damage from bodily fluids... Are natural hair oils not considered bodily fluids? I am most unhappy and disappointed and would caution others when purchasing from Value City and their warranty offer. This matter has taken up a lot of my time and energy. I am left with nothing but junky looking furniture that we paid thousands for and lots of disappointment.

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Purchases, No Explanation of Return Policies, No Paper Documents Other Than Receipts
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

N. OLMSTED, OHIO -- I had done my research as far as all the nuances of mattress purchases, spring vs. non-spring, gel vs. all other components etc. I went to Value City Furniture Store to avoid the many mattress stores that are just small and only sell mattresses. You must also look into reviews of Value City Furniture before going there. I went in and laid on the different types of mattresses and was shocked by the prices, more than two months worth of mortgage payments. The salesperson was very patient and somewhat informative but did not have or want to divulge the specifics that my internet research said to look for.

I was ushered into the office to pay, given a receipt and that was just the start of my nightmare. I would probably be able to fill up and 8x10 sheet of paper but suffice to say I was not told of the haul away fee which cost extra and I did not pay for, the return information and the time frame of it, which included a purchase of the store's mattress cover. I would not recommend this store to anyone at all, ever.

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Warranty Claim
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MEMPHIS, TENNESSEE -- I bought a sofa from Value City. The warranty did not sound to bad and the price wasn't overly horrible so I got it. They sold me the Pure Promise Warranty and told me if anything happened within 5 years, I could submit a claim. I was moving the sofa for the first time and noticed the inside wood frame was broken. I had know idea how or when this had happened. So I submitted a claim through Pure Promise Warranty and they responded with my claim is not covered. I'm sorry, but it clearly states in the list of coverage details that the structure failure such as "breaking or cracking of frame" is covered. I tried to make a second claim it was also denied. I am within my 5 year covered time frame. The broken part of the furniture is listed as being covered. This company stole $220 from me and I do not recommend anyone to purchase this warranty for any reason.

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Extremely Unprofessional
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STERLING, VIRGINIA -- I asked to speak with the manager of the store because the sales assistant took ages to figure out a simple price quote on his iPad and after he finally did he gave me a “it's around about” number. The so-called manager called me “hon” and was very uncaring and impolite. They were not the least bit busy, in fact the store was practically empty. I've started to read countless poor reviews about poor customer service issues with Value City and problems with warranty matters to convince me that I will never be a customer of Value City Furniture. The name sounds cheap and cheerful and so it seems what you see is what you get.

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Misleading Warranty and AWFUL Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOUISVILLE, KENTUCKY -- I would give 0 stars if I could...Long story short, I am being penalized for having to use the extended warranty by paying to have it delivered because the warranty company wouldn't actually fix the problem. Nobody can help because "it's company policy" and I have to pay for delivery. It was "helpfuly" explained that I signed the receipt that clearly stated this. A. That's not what I was told when I bought this warranty and B. It is NOT clear. I used to shop here all the time, and I will never do so again. It's $105. I feel confident that they can make this right, but just refuse to do so. It's a small enough amount that it actually just feels petty.

EDIT: The team that responded to my review and suggested I email them so that they could look into the issue further decided to do nothing to correct the issue by giving me a refund, but told me they were sorry I received incorrect information about the warranty but would uphold the store's decision NOT to give me my money back. They may as well have not bothered. DEFINITELY never shopping here again.

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Value City Furniture Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 48 ratings and
97 reviews & complaints.
Contact Information:
Value City Furniture
4300 E. 5th Ave.
Columbus, OH 43219
614-221-9200 (ph)
www.valuecityfurniture.com
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