I have had a great experience with them!
GLEN BURNIE, MARYLAND -- I wasn't particularly set on any specific store, so my roommate and I spent an entire Saturday driving around to a number of different furniture stores trying to decide what to buy with the money I got for Christmas to buy a sofa after my poor futon fell apart. My mom bought a sofa from VCF in 2004 that I love and sleep on every time I visit her (once a month or so) - very comfy and she got it for a great deal, but they don't have it anymore; so I figured we'd try it even if I didn't really want to buy anything there. The first place we went was the VCF in Glen Burnie, MD, where in the window they had the Matera sofa in red. I had seen it online and thought it was ugly, but my roommate and I loved it immediately when we saw it in person and sat on it. We went to several different stores, but found ourselves comparing everything to the Matera sofa and knowing it all came up short. I really wanted a chocolate brown because everything in my apartment is pink and/or mahogany, but the brown was a sort of gross color so we decided that we loved how beautiful the blue was, a sort of light blue-grey that will not hide anything. So we returned, and I bought the Matera with the fabric protection (I know, it's generally stupid to buy the fabric protection, but microfiber scares me since I've been known to fall asleep with glasses of red wine...I figured I'd do my best to be careful but I'd at least try to protect my 'investment').
I couldn't really afford the $100 for delivery (with a $400 sofa, that would be 25% of the price!)I was upset when they told me I couldn't pick it until Friday because it wasn't available, though it was available in other colors sooner or I could go to another store 25 or so miles away. I don't have a car and was borrowing a truck from a friend to pick it up and save the money, so I wanted to go to the closest location because I knew he was already doing me a huge favor. Friday was my birthday and I was having a party that night, so I was very concerned about getting it as soon as possible. They told me that pickup wasn't until 12, but I could potentially pick it up a little earlier if I called and it was ready. It turned out that with all of the other errands I had to run, I didn't make it there until around 12:30. They called me around 10 to remind me I could come and pick up my sofa (do people actually forget that their sofas are in? I thought that was pretty funny).
Anyway, got there and there were 3 people standing outside chatting. They honestly could NOT have been more helpful. It's true, I was a single female picking up a sofa by myself, but those guys were fabulous. They brought it out, tied down the back gate of the truck, and really did everything to make sure I was comfortable driving it and that all was secure. I felt so guilty immediately afterwards, realizing that in all of my nervousness about driving the truck with the sofa I had forgotten to tip them.
The only hitch I had in the whole experience was my arrival back at the house. I mentioned that I was a single female picking it up...I was also a single female bringing my new couch home. As previously mentioned, I had a party that night and got home with about 4 hours left before I had to drive my friend's truck back...so I was in a bit of a time crunch. Long story short, I backed the truck in, had the sofa almost into my city apartment (into the door, but not through). I pushed and pushed, but nothing. I tried to wedge it for about half an hour, turning it in different directions) with no luck. All of a sudden, a neighbor appeared to help me, and it had been stuck on a doorjamb - I couldn't have fixed that by myself because of the basic physics of that. Either way, he helped push it through. I have to say, to Value City's credit, that there was not a scratch on the sofa. It was very securely wrapped, and it turned out just fine. All I had to do (just as they told me in the store) was screw on the legs; very easily done by myself and it was nice and easy to move all alone.
Anyway, I'm sitting on my new sofa now. I've had it a few weeks, and it is insanely comfortable. That first night, I slept on it with someone and we both woke up feeling good. It's comfortable to sleep on and to sit on. I'm taking a weekend-long exam right now (hence the long review) and everything about this sofa has been awesome. I can't speak to its longevity just yet, but at least in the short term it is AMAZING. Granted, anything would have been an improvement over what I had, but this sofa is literally everything I was looking for.
I am not the kind of person who reviews things, but I think VCF has gotten some unfairly bad reviews (although most of them are incoherent; I think mine is long but hopefully coherent. I just wanted to be clear about the fact that at every point things have gone well for me with them). My experiences have been (and for several years been!) positive. I'll happily come back and update this if I have problems; it really bugged me that I couldn't find any reviews when I was shopping so I'd really like to share the positive and negative experiences I have!