Virgin Mobile - Page 3

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1.3 out of 5, based on 16 ratings and
39 reviews & complaints.

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Now: "Virginangels"
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Rating: 1/51

Virgin Mobile has concocted an entity named "Virgin Angels" who allegedly promise to intercede on consumer's behalf. They have no "clout" though. They promise to refund your money and ask for your address so they can mail you a check. Then their supervisor cancels their action. In other words, Virgin Mobile (Sprint) apparently asks Virgin Angels to lie to the customers to placate them (for awhile). Asking subordinates to "lie" to consumers is appalling. Virgin Mobile/Sprint still owes me $335.15.

     
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Horrible Customer Service
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Rating: 1/51

ATLANTA, GEORGIA -- Bought and iPhone 4 for Virgin Mobile cellular service a month ago. The phone works but the 3g cellular data service is terribly slow. Called customer (no) service 8 times in 4 weeks. All their call centers are in Mexico or the Philippines. Service reps had no idea how to troubleshoot the device. I finally gave up and asked for an RMA. Their response, "please call back in 2 hours. Our systems are down." Unbelievable! Finally got my RMA to send the phone back. I plan on switching phone service tomorrow. Avoid Virgin Mobile!

     
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Virgin Mobile will ripoff your prepaid minutes
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I have Virgin Mobile Prepaid as a cell carrier. When checking my account balance for remaining minutes, I have caught them twice now in shortchanging my remaining minutes. I suspect they do it every month. For example, just now I found that their account balance says I have used 285 minutes, when in fact I calculated usage at 262 -- and I did this three times to make sure I didn't miss something.

If you call their customer service they will fix the discrepancy, but I shouldn't have to do this at all. Imagine how much extra revenue they get in misinforming their customers of their usage, because most people likely do not check their math. It's easy to do - just highlight the tables and copy them into Microsoft Excel. Then use the simple autosum formula.

     
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Broadband2 usually very slow
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I got Virgin Mobile Broadband2 for the price, $40/month with unlimited MB and no contract. The price is great but the access can be very slow. It is nice to be able to plug in my USB adapter and connect to the internet without having a wifi hot spot, but the download is really slow.

Many times the internet connection will freeze with nothing going out or coming in. Then it will work adequately for a few minutes and then stop or slow down again. Watching news videos can be especially painful since it plays a few seconds and then buffers, sometimes for minutes. I will stick with them for now, because the no contract and $40/month seems to be a deal. But the slowness of the connect can be quite frustrating.

     
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ROB!!!!!!
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WARREN, NEW JERSEY -- I've being laugh at smirked, told "try and get your money". This by the retailer for V. M. I've being told by Virgin Mobile since 7/23/2010 return unit B2GO for a refund. I paid $110. I was told by the retailer that the unit will work if Sprint does. Well Sprint, Motorola, and any other company works great except Virgin Mobile. The only way that the unit works is if I go the kitchen and hang out the window, I may get one bar but it drops the connection.

I was sent a check for $20. Great that's service only where's the rest $90? Also now they claim they have no account # for me after getting four confirmation numbers!!! Here we are five months and five sets of 4 to 6 weeks later and no sign of resolving this. I've being ROB!!! "Sir you are not." Virgin thank you. P. S. THANK YOU MY3CENTS.COM for listening.

     
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Do Not Choose Virgin Mobile As Your Provider
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Virgin Mobile without a doubt has the worst customer service of any company in existence. Getting through their idiotic voice recorded phone system is enough you make you want to throw yourself out a window, once you actually get to a real advisor you are numb with frustration. I've yet to speak to anyone at Virgin Mobile with a brain, and getting your issues resolved [or even getting them to understand your issues] is impossible.

I've not been able to use my phone for over two months, it is set on auto top-up and an active credit card is attached to my account, however my phone will not top-up and I have absolutely no service.

I've had the perseverance to call them 4 times (that took every ounce of patience I have!) And I've emailed their customer service dept. 7 times. Guess what? Nothing is resolved. NO ONE EVER CALLS YOU BACK, OR EMAILS YOU BACK, OR GETS BACK WITH YOU AT ALL!

Today I called and after explaining 15 ways to Sunday to the unhelpful person on the phone, I was placed on hold for 20 minutes and then disconnected.

There are MANY cell phone companies out there – DO NOT CHOOSE VIRGIN MOBILE AS YOUR PROVIDER.

     
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Double Billing
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I purchased a 1000 text package and was billed 2 times for it. I called customer service and was told that it was because they were having issues with their website and I would be refunded within 3-5 days. I was also given 50 bonus minutes and they would put $5.00 on the phone for the mistake. When they still had not issued the refund almost 2 weeks later, I filed a dispute with Paypal and was issued a refund. I guess this made VM mad because they suspended my service. I called and asked why and was told it was because of the "chargeback" and that I would have to send them the email from Paypal that stated I got the money back and then they would "look into it" and re-activate my service in 24-72 hours. I repeatedly asked for a supervisor and was NEVER given one. They also informed me that I used all 1000 texts in just a matter of days and they were NOW charging me. 15 cents per text. If the account was suspended, how were the texts going out and why was I charged for them? I don't understand it. I didn't use that many texts and so I have purchased a NET 10 phone and will never use Virgin Mobile ever again.

     
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Virgin Mobile Charges Credit Card On Cancelled Phone Account 3 Months Later
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I cancelled a cell phone account my daughter would no longer be using in March. I notice on my bank statement at the end of July that they charged my credit card in June and July. They refuse to give a refund, have added fake text usage and cell phone usage the day I complained on the account that suddenly became active 3 months after it was cancelled. They say it is now my fault. It is impossible to understand anyone I talked to and impossible to complain to someone face to face since there are no retail centers in the United States that I'm aware of. To make me even more suspicious, on the cell phone I have kept active, they take 15 cents out every single day at 3:15 A.M. I wonder where all that money goes?

Imagine that multiplied by millions of customers. I wish I was that wealthy. I have no idea what to do at this point.

     
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Virgin Mobile does not Care about their Customers
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My mother forgot to top off her cellphone for over 90 days so she lost around $40+ so she went to BestBuy to reactivate her phone but after the representative reactivated the phone he told her that the website is asking that she contact them to finish the reactivation process. She contacted customer service and was told that they cannot give her the new account number / phone number until she gives the correct vKey or if you answer the security question. She answered the security question which the representative told her that she should be receiving a vKey via text message. Now think about it the phone has the old phone number so how can she receive the text message which was sent to the new phone number. When asked that question the representative informed us that I cannot help you until you give me the vKey that I sent via text message. (Thud....Wow) So now my mother has a nice paperweight and Virgin Mobile to this day tells her that they cannot access her Account til she gives them her vKey that she received via text.

     
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Virgin Mobile is a dishonest company
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I bought a new pre-paid Virgin Mobile cellular telephone. Virgin claimed I would get 400 minutes free when activating the account and topping up the account in 90 days would roll the minutes over. What lies and fraud !! They took the minutes away in the first 2 weeks of ownership, then sent me automated messages to "top-up" the account. Why would I need to buy more minutes in the first two weeks of ownership when I already have 400 unused.?!?

Customer service said they could do nothing about it but they would be happy to add minutes if I provide them my credit card. But I know people that gave their credit card numbers to Virgin Mobile and were "automatically" charged for more minutes then they would ever use. What a sleazy, rip off company!! I will throw the telephone away and never stop telling people about my experience.

     
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