Do Not Choose Virgin Mobile As Your Provider
Virgin Mobile without a doubt has the worst customer service of any company in existence. Getting through their idiotic voice recorded phone system is enough you make you want to throw yourself out a window, once you actually get to a real advisor you are numb with frustration. I’ve yet to speak to anyone at Virgin Mobile with a brain, and getting your issues resolved [or even getting them to understand your issues] is impossible.
I’ve not been able to use my phone for over two months, it is set on auto top-up and an active credit card is attached to my account, however my phone will not top-up and I have absolutely no service.
I’ve had the perseverance to call them 4 times (that took every ounce of patience I have!) And I’ve emailed their customer service dept. 7 times. Guess what? Nothing is resolved. NO ONE EVER CALLS YOU BACK, OR EMAILS YOU BACK, OR GETS BACK WITH YOU AT ALL!
Today I called and after explaining 15 ways to Sunday to the unhelpful person on the phone, I was placed on hold for 20 minutes and then disconnected.
There are MANY cell phone companies out there – DO NOT CHOOSE VIRGIN MOBILE AS YOUR PROVIDER.