Vitacost - Page 3

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1.4 out of 5, based on 31 ratings and
54 reviews & complaints.

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Confusing Sales, Terrible Customer Service!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOCA RATON, FLORIDA -- "The website showed 25% off and Buy one get one 50% off. When I tried to order, the 25% off wasn't showing so I called customer service. They told me it was a mistake and referred me to the footer of the website which says, "Not responsible for typographical errors or misprints. Product availability, pricing, and promotions are subject to change without notice."

After asking to speak to a supervisor, I was again told the same thing. Only after asking for something in exchange for my wasted time was I offered a 5% off coupon code which wouldn't work on the product I wanted to order because it was a BOGO 50% off. That is whole reason I called Customer Service in the first place! The supervisor was fairly polite but she was unwilling to do anything to remedy the situation which was caused by their mistake. However, she was sure to inform me while we were on the phone that their mistake was fixed and the website no longer showed 25% off.

This is not the first time I've had issues with Vitacost. In the past they had sales that were expired still showing on their homepage and refused to honor them. I like Vitacost's products, but I will be looking for a more professional company to order from in the future, and one with better customer service.

BBB Accreditation Revoked!!! "On 08/21/2013 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to eliminate the underlying cause of complaints on file with the BBB." **

     
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First Time Is the Last!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This was my first time to order from Vitacost but I did it because someone recommended some of the Vitacost brand products and offered me a 10$ off coupon. I completed my order and all the items were listed as "in stock." I then received an e-mail that my order had shipped, but at the bottom there was one item that was listed as "not shipped" and that it would be shipped later.

A few days later, I received a notice that my order was canceled. I fired off a quick e-mail complaining and asking why this item that was supposedly "in stock" was now suddenly just canceled. I received back a snippy, semi-apologetic e-mail from a customer service agent, informing me that it was the manufacturer who was out (this is a VITACOST brand product, they should know if it's in stock or not) and that I could sign up to be notified when it was back in stock. I wanted to order this when I had the coupon and when I had enough for free shipping, not later, when they supposedly have it in stock again....but how can I believe the website?

This was enough for me to rule this company out for any possible purchases but there was one more blow when my order arrived today and I discovered that they had not only removed the out of stock item, but they also magically made my 10$ discount disappear. I am so mad right now. Companies like this should not be in business. I will be going back to ordering from Super Supplements who are honest, have excellent customer service, have fast shipping and keep accurate stock reporting on their website.

     
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Deceptive Advertising Practices to Get or Increase Orders
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEXINGTON, NORTH CAROLINA -- They may have low prices but I get a slew of deceptive and outright lying 'coupons' and 'codes' in my email and on their website. They refer to discount that are legalistically worded to suggest savings and discounts, and then when you are done with your purchase, you realize most of what you were lead to believe is EXCLUDED!

My latest experience was on the website it said $10 off on orders of $50 or more of Vitacost products...most people would assume that items bought on the website would qualify as this is Vitacost...but, no. You needed to purchase actual Vitacost 'BRANDED' products...of course their offer didn't state the word brand or branded...so after adding things to my order to hit over $50, it wouldn't take.

Assuming their Customer Service would apply the discount after the purchase, that it was a failure of the website, I made the purchase anyway. Of course their Customer Service said they meant Vitacost BRAND products even though their ad didn't say that...so for $10 they had about 4 agents message me that they wouldn't give me a discount.

I don't care what the prices are, when a website uses deceptive or borderline deceptive advertising practices to bump an order, and then spend voluminous amount of customer representative time to back up the deception, they have not only lost a customer, but gained someone who will spread the word about their deception and anti-customer practices.

     
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Great Experience
StarStarStarStarStarBy -
Rating: 5/51

LEXINGTON, NORTH CAROLINA -- I have placed three orders over the past couple of months and could not believe how quickly they arrived. The items were large and fairly heavy but were packaged perfectly with care. Don't know who their mail service is with - couldn't read the name on the truck. Wish I knew because I would use them myself. I have had so much trouble with UPS and FEDEX taking my packages to wrong addresses and sometimes just disappear (this has happened four times with orders from Amazon).

I do a lot of mail orders and I will definitely use this place again and again. The products are great and their service is amazing. I've read some very negative posts on the one in Nevada and I can't speak on that one but this main website in NC is the one I'll do business with again. Their prices are unbeatable and shipping is free mostly - don't buy the extra fast shipping because the regular shipping gets here faster!

     
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Be Careful With This Store
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LEXINGTON, NORTH CAROLINA -- The first time I ordered some items from this store, everything worked fine. I ordered only 3 items and everything worked perfectly. They delivered it to me, in Sweden, in a very reasonable time. However, in my second order I wasn't lucky and they simply did not deliver anything. I never received my order and when I asked them what could possibly have happened, they answered that they would refund me immediately.

I suspected of their easy refunding policies, but after talking with some friends that faced the same problem, I concluded that they didn't have the items I ordered and simply did not send anything. Be careful with this store and, like some other reviewer said previously, avoid it if you are ordering from somewhere out of the USA.

     
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Beware Of This Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- Decided to try out this company by placing a small order--no problems. Order was shipped and received in less than one week. Second order--not so good. Still waiting, even though they sent me an email 3 days ago saying my order had shipped and provided me with a UPS tracking number.

When I click the tracking number I get this message from UPS: "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." This will be my last order with this company. I'll stick with Amazon, pay a few bucks more and know that I'll receive my order and excellent customer service.

     
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Vitacost - Misleading, Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Paid for Priority shipping but they are shipping using Global shipping (which is cheaper, slower). They also estimated a delivery time of 5-10 days when I placed the order, but the confirmation email says it could take over four weeks. I attempted to cancel the order when I found out they had been extremely misleading with the estimated shipping time, but they ignored my emails. They have only replied to tell me they shipped my order via Global shipping (the incorrect, cheaper option) and have ignored all other enquiries. Avoid this company, particularly if you are an international customer.

Possibly the worst company I have ever ordered anything from online.

     
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Great Customer Service
StarStarStarStarStarBy -
Rating: 5/51

I purchased several dog treats and dog-related supplies such as ear and eye wash from this vendor a couple of weeks ago, and I was happy with their packaging and delivery time. What made me want to write this review was the fact that my puppy didn't like a couple of the treats so in accordance with their return policy, I contacted them for a Return Authorization number to return the packages she didn't like. These were opened but she tried a couple and just didn't like them, and as long as its just one open package of an item, you are allowed to return it if not satisfied. Of course, had I ordered two of each item, you can only return one open package and the other would need to be unopened to qualify for the return.

Well, I wrote them the email and they responded telling me they would credit my card and I didn't have to send back the treats (so no return shipping out of pocket). My dog will not eat them, but I can certainly donate them to a shelter or another dog owner. It saves me on shipping and some other dog will get to enjoy them. I love their prices, which is why I went with them in the first place. Got my treats which aren't sold everywhere (not even at PetSmart) for almost 50% off retail like at Petco. I'd highly recommend them and will certainly be returning when I run out. Plus there's free shipping if you order enough.

     
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Buyer Beware!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I've been a long time customer, and been happy until today.

They sent an email soliciting a "be well box", sort of a grab bag, for $13.99 that was worth up to $70.

Based on their own website, the value of the products was worth $7.75. And they refuse to give a refund.

They say it is "worth up to $70" not "worth $70". And even at worth about half of what they charge, they stand behind their grand lie.

Liar liar pants on fire.

     
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Beyond Horrible Customer service, charged twice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOCA RATON, FLORIDA -- I ordered products as I do every month. NOTE: I have been buying from them monthly for years. I ordered over $50 worth, they preauthorized charge, shipped part of invoice and PUT CHARGE THROUGH. Just now they shipped back order AND CHARGED MY ACCOUNT AGAIN!!

I called customer service...AMY was the customer service person...extremely rude, would not let me talk...
WHEN I TOLD HER THE BOTH CHARGES HAD GONE THRUOGH, SHE TOLD ME IF I CALLED MY BANK TO REVERSE THE CHARGES, I WOULD BE BANNED FROM BUYING FROM THEM!!!
is that legal??

this is not the same company it was...SHOP ELSEWHERE!

     
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