Beware Unethical Insurance Practices
SANTA ANA, CALIFORNIA -- The following letter was sent to Wells Fargo after they have been harassing me for 7 mos. because of their mistake:
Wells Fargo Dealer Services
PO Box 25341
Santa Ana, CA 92799-5341
Office of the President
Re: Account XXXXXXXXXXXX
On June 12, 2010, I had the unfortunate experience to deal with your Collections Dept. in regards to the SUBJECT account listed above.
Why? Because in November, 2009, the vehicle which we purchased through (name deleted) dealership( a large, reputable auto dealership) with your assistance in November, 2008, was totaled while parked in front of our home. Once it was determined that the vehicle was a total loss, Wachovia (now Wells Fargo) was given a portion of what was owed on the car by the counterparty’s insurance company. We still owed over $3,000.00 which we have been paying monthly.
However, because Wachovia/Wells Fargo did not (and has not) corrected this within their records, we were charged for insurance (which has now been turned over to your collections dept.).
I have communicated in writing and by telephone more times than I want to admit, and spoke with numerous people last week. After over twenty minutes on the phone last week – being blind transferred and having to explain over and over again (as I have for months), I admittedly became upset and advised the final person I spoke with to not call me until they got it together. (This is not my error). Today, your collections dept. called me and again, I am sick of this, so I didn’t have a very polite disposition – esp. when the representative told me this was my account – my responsibility and I owed over $2,000.00 on the car. (She mentioned I was in arrears over $500.). I demanded to speak with her supervisor, and I regret it. This man was a useless bully who told me I could call him back on Monday, or deal with it on my own – then, told me “I told you seven times”…this “prize” you have working for you was the most rude, belligerent, ridiculous excuse for an employee, and I would be ashamed to work for him or with him. (name deleted)was his name. I would like to file a formal complaint against this man, and insist that the harassment of my family ceases immediately. My conversation with him left me tearful – I cannot believe based on an error you made – you would allow your employees to speak with me in such a manner. This is not my fault – this is yours. WFDS is the organization that is charging me for insurance erroneously, and I plead that this is corrected. My family has worked hard to maintain a decent credit score after years of hardship, and for an error on your part to affect this is criminal.
I have already contacted the BBB, The NYS Insurance Dept., my local senator, will not speak with your collections dept. again, for fear of being harassed further, am copying and the Auto dealership (so they know what their customers are in for).
Your website was not functioning at the time of this letter, and therefore, I drafted it in hard copy.
I trust, in good faith that this will be corrected.
CC: John A. DeFrancisco, NY State Senator
Fuccillo Hyundai of Syracuse