SANTA ANA, CALIFORNIA -- The following letter was sent to Wells Fargo after they have been harassing me for 7 mos. because of their mistake:
Wells Fargo Dealer Services
PO Box 25341
Santa Ana, CA 92799-5341
Office of the President
Re: Account XXXXXXXXXXXX
On June 12, 2010, I had the unfortunate experience to deal with your Collections Dept. in regards to the SUBJECT account listed above.
Why? Because in November, 2009, the vehicle which we purchased through (name deleted) dealership( a large, reputable auto dealership) with your assistance in November, 2008, was totaled while parked in front of our home. Once it was determined that the vehicle was a total loss, Wachovia (now Wells Fargo) was given a portion of what was owed on the car by the counterparty's insurance company. We still owed over $3,000.00 which we have been paying monthly.
However, because Wachovia/Wells Fargo did not (and has not) corrected this within their records, we were charged for insurance (which has now been turned over to your collections dept.).
I have communicated in writing and by telephone more times than I want to admit, and spoke with numerous people last week. After over twenty minutes on the phone last week – being blind transferred and having to explain over and over again (as I have for months), I admittedly became upset and advised the final person I spoke with to not call me until they got it together. (This is not my error). Today, your collections dept. called me and again, I am sick of this, so I didn't have a very polite disposition – esp. when the representative told me this was my account – my responsibility and I owed over $2,000.00 on the car. (She mentioned I was in arrears over $500.). I demanded to speak with her supervisor, and I regret it. This man was a useless bully who told me I could call him back on Monday, or deal with it on my own – then, told me “I told you seven times”…this “prize” you have working for you was the most rude, belligerent, ridiculous excuse for an employee, and I would be ashamed to work for him or with him. (name deleted)was his name. I would like to file a formal complaint against this man, and insist that the harassment of my family ceases immediately. My conversation with him left me tearful – I cannot believe based on an error you made – you would allow your employees to speak with me in such a manner. This is not my fault – this is yours. WFDS is the organization that is charging me for insurance erroneously, and I plead that this is corrected. My family has worked hard to maintain a decent credit score after years of hardship, and for an error on your part to affect this is criminal.
I have already contacted the BBB, The NYS Insurance Dept., my local senator, will not speak with your collections dept. again, for fear of being harassed further, am copying and the Auto dealership (so they know what their customers are in for).
Your website was not functioning at the time of this letter, and therefore, I drafted it in hard copy.
I trust, in good faith that this will be corrected.
CC: John A. DeFrancisco, NY State Senator
Fuccillo Hyundai of Syracuse
Please, this is a chance to make a real difference with regard to the way Wells Fargo Auto Finance does business. I spoke with a Wells Fargo Rep this morning, and tried to make arrangements to bring my account current (I am behind a payment, like millions of Americans, I had lost my job, and only just recently got a new one). I informed her that I could make the current past due payment on Monday, and she flatly refused to accept any payment.
After having spoken to 3 different reps at the company, the best they would do is say that they won't accept the past due payment in full on Monday, and wished me good luck (I do have audio recording of this conversation).
Following the conversation, I contacted the Consumer Affairs reporter at one of the local network affiliates here in Columbus Ohio, explained the situation, and played him the audio from the call. After explaining to him what had transpired, and pointing out that Wells Fargo Bank had already received $25, 000, 000, 000.00 (that is $25 Billion) in bailout money from taxpayers, and explaining the lending practices, interest rates, etc. He has expressed a strong interest in doing a story on them.
I will be meeting with him next Wednesday to discuss what they are doing, and he thinks that they can be brought under fire for what they are doing. He feels that an expose on their practices can have a serious impact on what they are doing, and that the story of what they are doing does have a potential for full network coverage, if enough examples can be provided for what they are doing, it would be a great help.
Even if this doesn't stop them, in our local market, which is very substantial, it will put pressure on dealerships to stop using Wells Fargo Auto Finance, as well as other predatory lenders, as a source of financing, at least in the local market in Central Ohio. This is a large market, and if the only way to hit a company like this is in the pocket, this should do it.
I am asking for your stories regarding Wells Fargo Auto Finance in particular since they are tied with 2 other banks that have received more Federal Tax Dollars for "Bailout" than anyone else, and are engaging in the exact same practices that have helped lead to the current financial problems here in America.
This is a real chance to change them. Please, send your stories to email@example.com
I will review and submit them to the reporter during our meeting next week, and will send out responses to all with regard to the story and its' progression.
I will be posting this to every board I can find, and should you stumble across one that does not have it, feel free to post it there until May 5th (I need time to get everything together before my meeting).
SANTA ANA, CALIFORNIA -- I bought a car for my daughter last April. Wachovia was the original loan company, but Wells Fargo ended up taking over the loan and since then we have had nothing but trouble.
My daughter lost her job and started collecting unemployment which was less than her normal pay. She fell behind a bit on her car payments, and the harassment started. As of right now, she is only a month past due, with a payment in the mail as we speak. The collections department over at Wells Fargo has done nothing but call me at home and at work, harassing me about the payments, even though my daughter made it clean not to call me at work.
My daughter sends what she can, but they are not understanding of the situation and the economy. They demand they get their full payment within the week or "further actions will be taken". They have also told us our less than minimum payments are "unacceptable", yet they have no problem cashing them...
We are doing what we can to get this caught up, with no help from them whatsoever. We have asked for a deferment on the bill - DENIED. We asked if they could refinance the vehicle to help us lower our payments - DENIED. Of course they wouldn't want to lose the 10.25% rate they have on us!
I have never dealt with a loan company that is this cold, rude, and unwilling to help. I definitely give them an F for customer service. I strongly advise anyone in the loan market to AVOID dealing with Wells Fargo.
DENVER, COLORADO -- My wife and I went to our local Wells Fargo mortgage center in Colorado to ask about refinancing our two auto loans that are currently with a credit union. We pay 7.5% interest and have credit scores just below 700.
We sat with an account manager for Wells Fargo, who had all our financial info and credit scores and the first offer was to give us two lines of credit, one for each vehicle at 160% of their book value which would be significant cash out to our pockets. We were told that they could offer interest rates around 3.8%
So, quite excited, we went home and did our math, but when we came back to go over the figures, we were told the interest would be an undetermined percent between 12 and 20% and of course the application and refi fees.
When we explained that was a ridiculous offer, the account manager then, already having all our financial information, noticed we had some equity in our home and proceeded to push very hard for a debt consolidation consisting of our two credit card debts and the two autos. My continued comments that I do not want to place unsecured debt against our house had absolutely no affect in their strategy to lock us in a loan with them.
As a last ditch effort, we were offered two credit card accounts with a combined 9k limit at 18%.
When I asked why in the heck we would even consider more credit when we came in to refi two autoloans, the response was “this would help our credit scores”.
Its baloney like this that the public needs to realize.
Wells Fargo's only goal was to get us to take out cash and credit to get us further in debt and at a much higher interest rate then that which we already have. This is so typical of lending institutions when you're not independently wealthy. You're just another victim if you believe the rubbish and misleading advice they give you.
John Stumpf, CEO of Wells Fargo could make the decision to offer competitive rates to help people refi to lower rates which would save consumer funds, increase savings, and that would promote spending too.
Bottom Line: Wells Fargo has predatory like lending practices and should have to pay the government back since they can't account for billions of dollars they accepted from taxpayers. They are part of the problem and until their greed can be suppressed, our citizens will continue to suffer.
The most complex (and now the "rudest") company I've ever dealt with.
Occasionally, I have been a couple of days late with payments on my car loan.
Every time I've been late, Wells Fargo has hounds me, calling on my cell phone upwards of 10-12 times a day (at least).
When I choose to deal with them, they are arrogant and when I tell them I already spoke to a previous representative they get snippy with me.
Nothing is more annoying than these cold calling representatives acting like macho collection agency STALKERS!! They call at all times of the day from many different parts of the country. They don't swear at you but they try to make you feel like feces when you're a few days late!! They ask you why you're late as if they really care or if it's their own personal business. We are in a bad economy where people are charging off accounts in droves. Why do you think sometimes we are late?!?!
I guess that's why they like charging those outrageous 20% late fees. I guess they can't afford competent profesional help. A little sensitivity training wouldn't hurt either.
I'd love to see how they would feel if I called them a hundred times a day and badgered them. I think every consumer who ever had to deal with these people should sit back and call them all day and see how they'd like it!! The way these people act sometimes can bring a consumer (or two) to tears!!
First of all, there should be a specific individual that handles my loan and someone that I can deal with directly. There is no one like this. Each time I call, even if I happen to be returning a call from someone leaving a name, I am forced to talk with whomever answers their phone and they immediately ask for SS number to pull the account. Also, any calls come from offices all over the country.
Second of all, I happen to be a co-signer on a loan, which turned out to be a bad gamble, but when I stated my dilemma and that I was experiencing financial hardship, they turn out to be useless and unwilling to help. I was told that I could be set up on a 2 month paying delay and was never told that there would a waiting period to get approved for this. I was given this option by a person on the phone because I needed a little time to get my finances together and was told a person can opt to do this only once per year. This would simply mean that my interest would still be added on and the payment would be extend the loan further. Then, the next call that I received stated that they would be unable to approve me for this because it was considered to be a long term issue since my son is sick and unable to pay the loan at this time and is not collecting any form of disability. What does this have to do with me, I asked.
Thirdly, their people are sometimes rude and too direct and never seem to be willing to listen, let alone care about what the person (I) am dealing with. I have never struggled with my finances like I am now, nor have I ever had to deal with a poorly run company like this before. Even from the very beginning, there were a few hick-ups and I should have been forewarned. I will never deals with Wells Fargo Auto loan division again!!
Be careful when applying for an extension. Had representative tell me the extension was approved only to receive a call the next day asking for a pyment and every day thereafter until I was lucky to get a supervisor on the phone to pull the call and review the conversation. Called this year and had the same thing happened, this time couldn't get to a supervisor. They won't tell you the extension is approved or not until after your due date which is too late because, so they apply the late fees and threaten to put your vehicle in repo dept. Regarding the phone calls, here are their numbers. hope this helps...
Hi everyone, tired of the calls, here are their numbers, block them out and watch, they will start calling with a "block number"...hahaha Wells Fargo, this feels good to get back at you for a change. now I only answer when I'm ready...YES!
Share with other Wells Fargo Auto customers...time to fight back!
PO BOX 29704, ARKANSAS -- I got cut back to working 3 days a week. So as soon as that happened I went to the local Wells Fargo office they told me they'll work something out with me. So I go in there office and waited for 2 hours then called me in his office I explained my situation and the guy says I think we can help you, let me go speak to my manager. He comes back in and tells me he's got a perfect plan that would help me out he would get me $1000.00 and use that as my next 2 car payments and he would start my 60 month loan over as of right then.
So the past 8 payments wouldn't count as anything and that my payment will only increase a little over $100.00 dollars a month for 60 months all over again. I just got up and walked out after arguing with him and his manager for a few minutes while they were both trying to tell me what a great deal this was. DOES ANYONE NO OF WHO I CAN TALK TO IN GOVERNMENT SO I CAN INFORM THEM ABOUT THESE CROOKS?
I wish I had never had my auto loan with Wells Fargo. Everything was fine till my husband lost his job and we missed some payments. And they call all day I told them I could not afford his truck loan 'and could they lower the payments because the payments were almost as much as my mortgage. We just owed about 14 more payments. The banks get a bailout and the banks have no mercy on you we could have kept the auto if they would have worked with us but they want all or nothing.
If you have a auto loan you better hope and pray you don't fell on hard times.
I co-signed for an auto loan through Wells Fargo for my nephew. He is an auto salesmen in the Detroit area and is running on hard times. He usually makes his payments each month, but sometimes makes them a day or two late. Wells Fargo repeatedly calls me to harass me, ask me lots of questions which I cannot answer (I'm 82 and they talk too fast)and they also give me fictitious phone numbers to reach them at such as 1-800-712-6600. I plead with anyone reading this: DO NOT GET LOANS THROUGH WELLS FARGO!