Wells Fargo & Company Home Mortgages

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Wells Fargo Home Modification A Complete Nightmare!
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Wow, I stopped by to see how many others have had bad experiences with Wells Fargo and wasn't surprised. I've spoken recently to some friends who had done business with Wells Fargo in the past and they confirmed exactly as I thought -- Wells Fargo is either an unscrupulous company who is out to get government bail out money by the number of people they sign up for Mortgage Modification loans OR they are just completely incompetent! I think it is probably both and that they should be investigated!

Here is my story....

I called Wells Fargo who has my mortgage already to see if I would qualify for a loan modification. Now mind you - and this is very important, I had not been delinquent whatsoever on my account but was trying to head-off problems in the coming winter months when my husbands business would be slow, and since I had been laid off.

When I spoke to an initial representative it was going to be a "breeze" of a process and that I would end up, if approved with a lower interest rate over the course of the next few years, thereby saving myself possibly a few hundred dollars a month.

I started the process over 14 months ago and did everything that they required of me. Mind you I never did fall behind on my mortgage because I was able to get (thanks to them) "a predetermination modification" payment approval for 3 months, which would save me $150. a month. I make mention of the time frame of 14 months because I was supposed to be completed with the entire process in 3 months at the most!

Well, not wanting to complain since I was getting "assistance" I told them that I understood that they must have been busy with requests for these modifications and plodded along with providing them with the required documents -- EVERY month! Keep in mind that my husband is self-employed which meant that I needed to have an accountant provide a profit & loss statement each and every month to declare his income -- at a hit of $95.00 each time. When I approached this fact with them (kind of negates the need for assistance doesn't it) they stated that I just had to provide spreadsheets with his expenses and income indicated. So I did just that. I told the Reps numerous times that I would have to mail this information to them since it would never fax over in such small print and would need a few days to get it together -- mind you several times I stated this to which they said they'd note the system that the docs were coming.

I can't tell you how many times (maybe 5) I received letters from Wells Fargo stating that I was being dropped from the program because I did not provide the information in their needed 10 day time-frame. I'd call them up and they would "poo-poo" it and say that they'd "reinstate" my application when they received the info in the mail.

I received constant electronic recorded voice messages from some chick named "Jessica" stating that I needed to call them regarding my mortgage. Upon calling them, the Reps would only tell me that they needed my updated docs. To which I would say "they are in the mail". I would go through this process for over a year when I finally asked when this would be finalized and that I was getting a bit sick and tired of updating my file and calling, basically to what was amounting to a part-time job for me. I was told that "You are in the home stretch" and that they received my updated docs and were "waiting for my application to be assigned" which would take 5-7 business days and that I could check the status on-line.

So now I wait 10 business days and call back to get status since their site status would not allow me access, and they tell me that they need my documentation AGAIN since another month had passed in that 10 days! When I told them that the last Rep told me that it was going to be assigned and that I was in the "home stretch" of this long, drawn out process, I was told that they didn't know why she told me that and that they would need the info yet again. When I really pushed at this time and requested to speak to a supervisor (the representative on the phone was unclear and uneasy in his responses to me -- even calling me "sir" when I am most certainly a woman!) she stated that since I had been dropped from the program a few months back that I owed Wells Fargo the difference between what my mortgage payment should be and the reduced trial period amount - $150.00. I stated at this time that I should not have been dropped from the program and asked why I had been dropped from the program. She did not have an answer, but stated that the notes in their system looked as though I had requested to be dropped! WHY ON EARTH WOULD I HAVE DONE THAT? WOULDN'T THAT REQUEST HAVE TO BE IN WRITING FROM ME? No answer, but "well ma'am you'd think". I pointed out that since this was obviously a screwup on their part that I shouldn't have to be liable for that amount now. Still I sent the $150.00 rather than argue this point.

Let's keep in mind that now in the mean-time I had called a few months prior to see what would happen with my 3 month reduced trial payment now that I was most certainly passed the 3 months in this process and was told that I should continue to make the reduced payment.

Back to the conversation with the supervisor.... I prodded further and asked why it seemed that I continued to get false information from their Reps. ie. the fact that they stated that I didn't need to make a mortgage payment one month, to other things that made no sense. I reviewed my entire account with this woman and she stated that I actually owed them $1,400. and that I missed making a payment one month. Let me tell you I was now livid, feeling like my attempt to keep myself from getting screwed up/behind on my mortgage has now ROYALLY SCREWED ME! So I calmly proceeded to go over every payment from my check book with the dates that they were cleared at the bank. Oh, was the reaction when the Supervisor realized that it looked like I had actually made a DOUBLE payment one month that they just didn't know what to do with!!! Mind you I would not in my current financial state be able to make a double payment so we know this is once again false information --- and to boot from a Supervisor! Alas, this Supervisor assured me that she would "get to the bottom of it" and fix what only looked like a double payment.

BTW, the final answer to why I was supposedly dropped from the program was that when I last spoke to a Rep and she (in passing) asked if I would be interested in doing a short sale on my home and I declined, that that automatically dropped me from the program! But no big deal right? Just send in what the system see's as a shortage and you'll be reinstated in the modification process. Haaaa, what a joke..... Read on it gets worse!

Two days after having the above conversation with the Wells Fargo supervisor, I get a certified, return receipt letter from them stating "Intent to Foreclose"!!!! Upon reading the letter it states that I owe Wells Fargo more than $1,600. Well let's just say that I felt like vomiting and called them right away, this time asking for a supervisor -- specifically the one that I had spoken to 2 days before. BUT of course you can't do that right?!!!

So now I have this letter in hand and speak to what seems to be a knowledable supervisor and I tell him the entire nightmare that has been my experience with Wells Fargo thus far. He tells me that because I was dropped from the program that I now owed all the money back for the now 6 months I was told to keep sending in the reduced trial payment. That's now $150. X 6! So now, it is confirmed that I have been dropped from the plan (nothing in writing mind you) and I now have to come up with hundreds of dollars before the first of the month ON TOP of my regular mortgage payment or my awesome credit will be ruined if it is not already from this process!!!

So in speaking with this new supervisor I became aware of many screw-ups with my account and questioned why on earth Wells Fargo would do this to someone when I could have more easily come up with the $150. a month than more than $600. now -- on top of my $1,500. mortgage which in essence is totally screwing me. His answer was that he'd seen this process do just that many times!!!!!!

Let me tell you people, I know that this is very long-winded, but keep in mind that this is actually a shortend version of the nightmarish crap I dealt within Wells Fargo's screw-ups! Upon speaking to a family member who's husband is a mortgage broker in another state, she stated that she thought that they are probably getting more bail-out money or some kind of financial "kick" for getting people to sign up for these loan modifications. I wouldn't doubt it -- she too was screwed over for one of these loans!

If I had the time, energy, and strength I would take this to an attorney or some governing body to ensure that Wells Fargo be investigated. But after 14 months of a fight, I no longer have it in me!
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Soaring Consumer on 03/10/2010:
I suggest filing a complaint with your state's Office of the Attorney General's consumer protection division. This behavior is unacceptable and obviously based on of the latest round of similar complaints this is becoming a common practice to string people along like this only to bite them in the butt in the hopes of leaving these poor people high and dry. Voted helpful.
cerritos on 11/21/2010:
I had the same experience with wells Fargo, I had never missed a payment and due to some family hardships I just needed some help. well let me say it was a nightmare.The reps. told me it would be better if I would miss 3 payments then they could put me in a better program.This to me was like a slap in the face,I never missed a payment nor was I late and they tell me the only way that I could get help was to not pay.I just want to know one thing what was this bailout for.Let me make this clear I'm not one of those people who took on a house that they could not afford. my house was 240.000 that's not out of my range.But due to my wife being laid off the extra is not there and a little help would be nice since over 1,200per month is taken from my paycheck to help support this country help I never used welfare ,wic,sec8 any of these services,and I'm not knocking the people who do.But give me a little help let me keep 500.00 on my check a month and I would not need wells Fargo modification.
William H on 08/06/2011:
I have been with this bank since First Union back in the 90's. I have 3 accounts one of which is my business account of which I am sole proprietor. For the first time in all these years I had a customer pass me a bad check. I deposited this check on a Monday, the funds were available on Tuesday when I cashed a check and deposited the cash into my personal Wells Fargo account. On Wednesday the customers bank returned the check marked as "Non Negotiable" Also on Wednesday I deposited another even larger check from another customer. On Thursday I discovered from my online banking that the cash I deposited into my personal account was taken out by Wells Fargo. On Friday I went into the branch office where I made the deposits where I was told my accounts were ALL frozen and the last check I deposited was being seized for 10 business days after which my accounts would all be closed and any money left over would be mailed to me in a check. I asked why and I was told I was being accused of committing fraud! Mind you now, the bad check was given to me by a customer and the check I cashed against it never left their bank not to mention another check was deposited within 24 hours that was drawn on a Wachovia bank and cleared the next day. It gets better, I leave the bank and my mother calls. (She is an 80 year old widow living in Florida. My name is on her Wells Fargo account so that I am able to transfer money to her to help support her.) She was at the Wells Fargo bank in Florida trying to take money out of her account and was told it was frozen due to fraudulent activity. My mother asked her "fraud by who?", they said who is William H*****? She told them it's my son, the teller told her "well that's the problem". Her account is also frozen and being closed. Three mortgage payments, a car payment and a hand full of bills are now past due, Wells Fargo is charging me over draft fees out the wazoo and my credit rating is in the toilet. If you bank with this bank LEAVE, but don't make the mistake of telling them before you take out all of your money. Chances are they will freeze your account when you tell them.
Kat on 07/18/2012:
I too have applyed for the home modification program I am behing 2 mo. on myp mortgage. The denied me the 1st time because I was at a deficite. I went to a consumer credit agency and they helped me consolidate my bills, and redid my loan modification were I had $600.00 left. Wells fargo reviewed it an denied me, because my School Loans were in deferment until March of next year. so they told me I had to include this in my modification OMG, it will take an act of God for them to help me. I have been working for the State 17 years and never asked for anything from a bank. I heard that people were not happy with Well fargo and I will contact the States Attorney's office Generals Consumer Protection office.
Hannah Vo on 06/06/2013:
Wow! This is unbelievable! For a long time, I feel so bad for living in my house and not paying the monthly mortgage while waiting for a string of rejected after rejected letters from Wellsfargo, saying that I am missing this information and that information on my application. I started to feel like a corrupted person. I have been applied for the HAMP since December 2012. There is supposedly a Home Preservation Specialist named Michael Shepherd, who works on my case. This young man, or "rental person" blesses his heart, has his voice mail updated everyday asking to leave a message. Well, have you ever left messages after messages for anyone who works at a bank since Dec 2012 and never received any responses back? Instead, I received at least a dozen of letters from him saying how I missed documents here and there. Even when I talked to someone on the phone, they reassured me that they have reveived all documents needed.

Well, comes June of 2013. I begin to feel that Wellsfargo intentionally evaded my application and disqualify me in order to prolong the "missed payments" or waiver period. Then, they are going to send me a $20,000 statements to ensure that I will not be able to pay. At that time, they can easily take my house.

I told them it is not worth all of these people's salaries whom I talked to on the phone. Wellsfargo! It is not worth taking money from the poor and the working class to get rich. You need a Communist revolution to do that. This is a free country. People work hard for their freedom and houses.

Please do not take our houses! How do Wellsfargo bank executives sleep in their big country estates and play golf in breezy climate, knowing people like us, who drive their little Honda Civic to work?

We need to be organized and joined collective effort as consumers to fight back for the right to live in our houses and the right to government programs. Mr. Obama, please listen to us!


Tamara on 10/31/2013:
I have been battling with Well Fargo for nearly five years! I have submitted paperwork time and time again. I have gone months with no contact, unless of course I am calling them to find out what is going on! I finally got HUD to assist, still no luck! If you ask me this is a complete joke! I am now upside down on my house. One might think that a bank wouldl have someone with a degree in economics working in this modification department! They would rather foreclose than to be reasonable or take any responsibility for their lack of common sense!!!! I am mortified at all of the problems I see from everyone else. Is there anywhere we can turn for additional help?
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Wells Fargo Home Mortgage Nightmare
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PORTLAND, OREGON -- Wells Fargo takes the Government Bailout, then cashes in the PMI Insurance on our home. All the while in August of 2009, before I even missed one payment, I called Wells Fargo Home Mortgage with issues my husband and I were having financially. The asked for my financial work-up and I said yes to a "remodification loan." After having to send my financial worksheet 3 yes THREE times in 6 months we still didn't have an answer. We were told to not pay on the loan till the modification was finished. Well 6 months into this we receive a letter from Wells Fargo stating we needed to leave the home by March 16, 2010. No police at the door with the notice taped, no nothing to indicate a forclosure. So we left. 2 weeks later, after talking to a Real Estate Professional, and realizing Wells Fargo hadn't done anything with the home, we went back. Sure enough we had a visit from someone hired by the bank, thinking the home was "abandoned." Can you believe it not a week later my Real Estate Professional called to tell me that Wells Fargo had indeed foreclosed and gave the home to non-other than Freddie Mac. I contacted Freddie Mac confused. They asked for my financial information, wasn't this fun sending this for the 4th yes FOURTH TIME in 9 months. We were told that we fit into the "re-modification" qualifications. I had initially given up with Wells Fargo about month 6, and had asked for a "Deed in Leiu" this was after Wells Fargo never giving us a straight answer. Every time I contacted them a new person needed "Fresh Information." Yes the first few months I wanted to save our home, by month 6 frustration and stress had given in. Well Freddie Mac contacted us saying pretty much we were so far behind, and our medical bills outwayed what they wanted, so we could either "rent" the home from them or leave within 2 months and receive a $2000 relocation payment. So since we couldn't afford "Fair Market Value" on rent on a 1850 sq ft home, so we left July 2010. We are in a 27ft 5th wheel with 3 kids. Wells Fargo didn't care that 2 of my kids have a physical disability (Autism and Cystic Fibrosis). They also didn't care that I had had to have 2 surgeries during this time (I had been sick for 3 years). No all I was told was to "cut in other areas." I sold my car I was making payments on, I cut my cable by 50%, I cancelled my internet service, yet they felt I still needed to cut. I'm sorry but all that was left was FOOD. We are not a family that takes yearly vacations, we do not go out dinner, we live on our boot straps as it is. DO NOT BANK WITH WELLS FARGO, THEY DON'T HAVE A HEART, THEY ARE CORPORATE VAMPIRES. BANK WITH LOCAL CREDIT UNIONS, WERE YOU CAN SHAKE THEIR HAND AND LOOK THEM IN THE EYE. I'm not asking for them to give me back my house, I just wanted some compassion and understanding. My kids have been through so much, they are scared and confused. There is more to this story, but I've paraphased it as best I can. Thank You for reading.
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Anonymous on 08/11/2010:
Whoever told you to stop making payments gave you some bad information. If you could have paid, you should have, or at least put the money into an escrow account. Your story doesn't sound right. Whoever was your expert real estate source led you astray. Check with a real estate attorney. Television is not a necessity so you can save money there.
SaMoore on 08/11/2010:
Your story is sad and one heard over and over and over. I'm sorry you did not get the help and resolution you needed. Thank goodness you had that 5th wheel to move into; most families are not so lucky.
goduke on 08/11/2010:
It appears from all of the things that are posted online, that there aren't a whole lot of rules governing how this mortgage rework thing is supposed to run. I know the gov't publishes numbers about how many homes have been reworked, but I wonder how many folks have applied and not heard anything or applied and denied.

Best wishes your way, livtrener. Hope it turns around for you and your family soon.
Anonymous on 08/11/2010:
Our thoughts and prayers are with you every step of the way. I too was being strong-armed by Wells Fargo and Bank of America years ago. I decided to give the local credit union a chance, and let me tell you what...it's been over a decade and I've never looked back! I realize that it's a day late and a dollar short, but think about it in the future. And you have a bright future ahead of you. Don't ever think you don't. You have a wonderful family that has stuck by each other's side throughout the entire ordeal, and they'll be there for you in years to come. Life has a funny way of testing us. I truly believe with all my heart, that everything happens for a reason. Maybe a tragic accident was going to occur in your old house? A fire? Who knows, but this is life's way of telling you that it wasn't meant to be. Not there, not then. You seem to be a strong willed individual and a very forgiving individual, since you don't seem to carry a lot of hate and resentment towards the bank. That will take you extremely far in life! Most people who have been wronged come on this site and are extremely furious, admittedly so. But they carry that anger around with them and allow it to fester and grow, and in the long run that only worsens their situation. I have nothing but positive feelings for you and your family. Godspeed, and please keep in touch to let us know how things are going.
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Wells Fargo Home Mortgage - HAMP Fraud
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Please help us. My name is Talia Henderson. I am a journalism senior at UNR, and I am a 1st time homebuyer with a family. I have a story for you involving fraud and corruption through Wells Fargo Home Mortgage Company and I have proof. You may be aware of the current lawsuits throughout the nation involving the government run HAMP program? This is going on in Reno and Sparks as well and all over the country.

Our loan is through Wells Fargo. We hired E- Mortgage and paid them $2000 last Spring 2009 to modify our home loan. We do not fall into the category of irresponsibility as some home buyers. We are self employed business owners who received a 30 year fixed loan at a 6.5% interest rate on our first home. We went into buying a home educated about home loans and ready with a $30,000 down payment in late 2007. We were stiffed $40,000 on a job right before the economy tanked in late 2008, early 2009. Between the non-payment and the economic downfall in late 2008/ early 2009 we hit rock bottom and didn't receive work for almost 8 months. We did not make our mortgage payment for 7 months (January 2009 - July 2009). We worked diligently and responsibly with Wells Fargo Home Mortgage and E-Mortgage Recovery, LLC (Dave Swacheske - 610-329-2663 or 610-317-1501) to find a solution. We even called Wells Fargo before we discontinued making our payments to let them know our situation. We were offered a home modification through the HAMP program (Home affordable modification program) in the summer of 2009, "supposedly" with the help of E-Mortgage. There are recorded phone conversations with Wells Fargo Loss & Mitigation Representative (Ronda Pascasio 877-279-1649 ext.1504). We have paperwork from Wells Fargo describing our HAMP loan that we were approved for. Under the pretense that we successfully make our first 3 months of payments under the trial period we were told we would be approved for the loan.

Following the first three months, and having made the modification payments successfully, as told to, we continued to make our modified payments every month for 10 months on time, as directed by Wells Fargo. Throughout the next nine months (July. '09 - February '10) we were continuously told to submit and re-submit paperwork, that was conveniently and continuously lost or misplaced by Wells Fargo. In January '10, there is a recorded phone conversation with the above listed Wells Fargo agent that we were in continuous contact with, of my husband asking "Are our modified payments going towards the principle on our loan with no fines" and the representative answering "yes" as well as other questions "when will we receive finalization" - "just continue making your modified payments and submitting your paperwork and you will be fine." In February 2010 we were told by this same Wells Fargo representative that we did not qualify for the modification and to continue making our modified payments until they could find another option for us, that we did not need to submit our profit/loss statements or any other information until they could get us another load mod.

We started receiving phone calls from Wells Fargo everyday in late May 2010. We automatically became worried and my husband (Zac Henderson) immediately called our representative to find out what was going on. She stated "everything was fine to continue making our modified payments and that they would continue trying to find a program that suited us." She then took our home phone number off of our account so that "the phone calls would stop" that it was a "miscommunication between their departments and to not worry about it". A couple of days later we received a notice in the mail stating that we had been kicked off our modification for not "receiving the right paperwork" and that our original loan payments were to start July 2010. Soon after we called again and were told another story, that we were in foreclosure and our home would be auctioned by June 28th, 2010 if we did not pay $3600 to "attempt" to re-modify our loan again - no promises.

About a week later we received foreclosure notices and auction dates on our front door. On the foreclosure notice it stated the sale of our home to be $40,000 above our original home loan price. We were very confused as to why our loan had jumped $40,000 - they told us that we were never on a modification plan and that after the first three month trial period we were to have continued making our original payments of over $2000 a month, due to this we incurred $40,000 in fee's through Wells Fargo. They had lied to us for 9 months and used our situation to get more money out of our loan, this was the first we had heard of any of this. We are also confused as to how we were "just" kicked of the modification program in May 2010, but that we were told at the same time we were never on a modification program to begin with?

We then began researching continuously night and day, although both of us work full time this has been difficult to handle having been given little to no notice from Wells Fargo. We have found hundreds to thousands of other home owners dealing with the exact same situations - constantly re-occurring. According to a Fox News story written on this (http://www.foxnews.com/politics/2010/03/01/homeowners-say-banks-underwater-spurning-loan-program-rules/) this is a breach of contract and a violation of government enforced rules.

We have been working diligently to contact several lawyers all weekend throughout the Northern Nevada area as well as a few in several other states where lawsuits are being filed. The public needs to know about this! As I'm sure you are aware the housing situation in Northern Nevada is certainly no better than anywhere else & I am sure that there are many many others in the area who are dealing with this fraudulent activity. I am a journalism student for a reason, I believe in the peoples power to fight against these types of situations and I believe in the media's watch dog job. Please help us, we don't have very much time and we are not willing to let this continue without a fight. We very likely could lose our home but if we can help others in the future to not lose theirs, we will.

Please feel free to contact my husband (Zac) or I regarding any of this, we can work to supply any documentation or proof needed to bring this to the public.
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Wells Fargo Home Mortgage Nightmare
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DES M OINES, IOWA -- Hi. I am experiencing the worse nightmare from hell with Wells Fargo Mortg. My horror began when I was injured in 1998 and finances were at a standstill. I finally was approved a loan modification in November 2000. This forbearance were for the months of Dec 00 through May 01. Now under an agreement your payments are to be the same for every month until the final month of the agreement, RIGHT?! Not mine. Every month I would receive calls stating this amount or that amount is due. Always much higher than the agreed upon "assistance" I was quoted. In May I received my FIRST motion of foreclosure, hearing date set for June. In this motion Wells Fargo reported that I was behind March through June. They doubled my late fees and reported this information to the US COURTS. Additional late fees accrued and then bam attorney fees were tacked onto my account. Now I spent hours, day, weeks trying to resolve this issued. I was harassed, threatened and laughed at. I was transferred from one department to another. Was told they could not help me, it is transferred out for filing. I had bank records and statements which I submitted to Wells Farego and the attorney on record for this motion. I proved that these payments cleared and the dates they were cleared on. All except one they stated was never received or was lost. So additional out of pocket money was paid by me to cancel that check and submit a payment by phone.
I was not aware of the hell that was being caused to my account until I decided to do a complete review of their handling of my money from 98 til 09. Through this review I found that Wells Fargo took out attorney fees in MARCH and the hearing was not set until June. They put my account into suspension and that was why more and more money was forced upon me to pay. They took my payments and applied them to fees instead of the note as per banking laws. Plus I was under a signed contract with them and where do they come off assuming I would not pay those payments.
Six months later a SECOND motion was filed against me. Per my review all months in question were paid, but one payment sat on someones desk for over 3 weeks before being posted to my account. Again in the motion submitted to US Courts, they doubled the late fees. I was not three months in default per my records. BUT again, they took attorney fees out in OCTOBER the month that my payment sat on someones desk and hearing was not until Jan 02.My account was put into suspension mode again. $15 fees started appearing on my statement and while doing this review I found that there were several in a months time. No one would tell me what these other charges were. I finally found out these were inspection fees. Again through this review I submitted two checks, one for mortgage and another for "Suspension" account. These checks CLEARED my bank and were NEVER posted to my account. Thus they said another motion brought against me. I fought and fought and it fell on deaf ears. I was humiliated by the way I was treated. The continued stress I went through trying to make someone listen.
THIRD motion was filed in December 02 for hearing in Jan 03. They stated I had to pay attorney fees in the amount of $425 which I sent on a separate check UNDER PROTEST. A certified check for over $1500. Again I fought, screamed and yelled and was told that if I did not pay these amounts proceedings would start for me to lose my home. I was under so much stress and borrowed money from family and friends just to get them off my back. It was like fighting the devil. I got nowhere. Inspection fees continued and I was never made aware that they were actually inspecting my home. I do understand that this company had a right to protect its property, but because of the constant posting errors made by Wells Fargo these fees were not warranted. My account looked like it was in a perpetual default and constantly put into suspension. So many banking laws were broken because they took these fees out first instead of applying to the principal, interest and escrow. They charged my account an additional $150 in attorney fees and I was never aware of it. Again it explains why my case was in constant suspension. The $425 attorney fee submitted on separate check which cleared in March, well in may they reversed my mortgage payment and took attorney fees again. Default on my account again! Forced to send additional monies to cover their errors over and over.
In 2004 my chapter 13 was discharged and all of a sudden $1400 plus was put on my statement listed as "Corporate Fees'. Again I got the run around, no one would give me straight answers. I finally found out that this was a fee assesed to my account from my bankruptcy. In March of this year I have had enough and contacted the attorney who represented mein my chapter 13. he advised me that the mortgage company received 5% payment through the trustee. He submitted a letter to that regard and I forwarded it to Wells Fargo. After receipt of this letter I received notification from the BBB that Wells Fargo has decided to close my case and that they have satisfied all my complaints. Unbelievable I was not finished with my review yet and they stated they answered all of my concerns. They certainly have not.
In 08 I lost a substantial amount of income. I looked for assistance from HUD to help me reduce my mortgage payment and for them to acutally deal with Wells Fargo on my behalf. I couldn't face the fact of going through those games again. It did not do any good. I still got the run a round stating they never received any proof of hardship or any financial breakdown explaining the loss of income. I submitted these so many times and they were documents from Social Security, family court on reduction of child support and from the workers compensation board. This went on for months and months. In Nov I finally received a call from Wells Fargo stating I was approved for loan modification and not to pay Decembers payment. I didn't believe them, but the guy assured me that all was OK due to the huge loss of income. I called them every month like I was requested to and was repeatedly told there would be no problem reducing my payments and to continue making the payments. April 1 I called and was given the shock of all shocks. I was told I had to pay over $2400 immediately or proceeding would be started in 60 days to have me removed from my home. The amount they forced on me was the "Corporate Fees" owed. I was so angry and stressed I refused flat out refused. He told me there was another option. To sign a new agreement paying over $700 a month for over 8 months. Joking right? I can't pay my normal mortgage and you want to increase my payments for 8 months. Again I refused. Since my finances were so strapped I filed a chapter 7 in may. Approx 15 days later FOURTH MOTION was served to me. Due to them telling me not to pay Decembers payment I was one month behind. I had less than 3 weeks to come up with over another $1500 to pay December, may and June before the hearing date.
in October of 09 they took out late fees they stated I owed from my surplus escrow check.
With this review I have overpaid them thousands of dollars because of harassment, threats and continued phone calls. Illegal motions brought against me because they had my account in perpetual default taking attorney fees, late fees and inspection fees without my knowldege first instead of applying to the note as required by the law.
I forgot to mention that in the first rebuttal submitted to me in Dec 09 from Wells Fargo they admittedly made a $766 error in charging my account in 2001. They did not refund that amount to me. They posted it towards the outstanding "Corporate Fees" which I told you was fraudulent on their behalf. Look at all the money they stole from me over the years. I am fighting them to get back what is owed to me. The fraudulent actions by this company is overwhelming to say the least.
We all need to fight this company and keep submitting letters to all agencies. I have submitted to the Federal Trade Commission, the BBB, the OCC, Attorney General of NYS, Iowa and Florida. The Superintendent of National Banking, FDIC. To date I have not received any kind of good news. Everyday I am afraid of what Wells Fargo may pull next. Advising the BBB on April 15 my case is closed is unbelievable. Did I hit a Nerve?! Did I not prove beyond a doubt of the errors of my account and the overpayments I have made to you since 1998. I didn't even know an overpayment was made so long ago. So everyone keep fighting, submit your complaints. The only way we can stop Wells Fargo is to continue to send our letters of wrongdoing they are doing to us the consumer.
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Anonymous on 04/20/2010:
sounds like you could use some legal assistance to help you sort out this mess. good luck.
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Unreasonable wait for bank to correct THEIR mistakes
Posted by on
ROCKPORT, TEXAS -- #1. My bank statement indicted that two checks with the same number had cleared my business checking account. I had written one for $25.00, the other one was for 25% of my bank balance. They could find no image of the second check I and was told it would take 7 to 10 working days for their research department to address this. I insisted that was not acceptable and the banker made a phone call, found that the bank had posted the larger check from another customer's account onto mine but I would still have to wait 7 to 10 for their research department to verify this. In the meantime, they are going to make a "conditional" deposit to my account which will automatically disappear at the end of each day and I will have to rely on an employee to remember to manually put it back in first thing every morning for up to 2 weeks. So, the bank makes a mistake in a heartbeat, they find their error as soon as they made a phone call, but cannot actually use 25% of my bank balance.

#2. Several months ago Wells Fargo charged me a fee for depositing $1500 cash. I was told that this was to cover the time to count the money. There were 23 bills, no coins and the machine counted it in less than a second, which, based on the fee, is about $900,000.00 per hour for Wells Fargo.

#3. Wells Fargo did not credit me for a deposit I made and had a bank receipt for. I was told I would have to pay a $45 fee for them to research the error that they made! It was nearly 3 months before the money was put in my account. I then had to fight to get the fee waived. I am moving my checking account to another bank.

#4. I chose Wells Fargo for a reverse mortgage despite these problems because of the new federal consumer protection laws and, out of 9 banks, Wells Fargo's "good faith estimate" for bank fee charges was the lowest. After applying for the mortgage, the fees jumped 400%. Fees are added onto the mortgage and interest is charged everyday. When I told them I would not use them for the mortgage, they found their "error": one large fee had been added in twice, others were incorrect. The day before closing, they again added charges for fees I had paid out of pocket. Throughout the process the Wells Fargo associate complained about the new consumer protection laws, was evasive about giving me information I asked for because she "didn't want to bother me with details because I was so busy" or that there were some answers I "did not need"! On the day of closing, I waited 2 and 1/2 hours because they spent the time following their GPS in the wrong city (11 miles away) rather than going to the right city after I gave them the correct directions 4 times on the phone. I finally had to drive to where they were and have them follow me! Now sufficiently stressed, we finished the closing and was told for the first time that funds (the equity in my home that they now own) would not be available to me for 45 days even though I had previously been told I would receive a check for a requested draw at closing. Interest is paid on the fees and the draw I did not get for the entire 45 days. I went through with this mortgage despite my misgivings simply because my persistence forced them to correct their errors and honor their promises and I believe that I have FHA protection hereon.

Conclusion: Wells Fargo was the very first in line for federal bail-out money in 2008. They have since repaid the money, but public funds saved them and they are arrogantly resisting making money in the form of loans available to the public. And apparently, are making every effort possible, large and small, to treat their customers with disdain and gouge those who are not observant nor tenacious.

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Weedwhacked on 09/20/2010:
It's a bank, are you surprised? I am not!
MotleyCrueGuy on 01/30/2011:
Some of this sounds like you need a better bank, but some just doesn't make sense. There are things that have to be done when researching errors (on your point #1), but the rest of your points...well that just makes little sense. Try elsewhere!
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Wells Fargo Wants Our Homes
Posted by on
Just How Low Will WELLS FARGO Go?
I had breast cancer and a mastectomy in January 2008, before that I had a good paying job in the construction industry. With my job I had disability insurance but did not know it only paid 66 2/3 of my previous salary. The so called 20%, deductibles and co-pays mounted up quickly so I called Wells Fargo to ask if they could work with me and allow interest only payments for a short time… The representative said “No, we don’t do that”. So, I struggled but paid my bills. After the operation and chemo I went back to work in August 2008 then the economy started wavering so in December the company I was working for got rid of our disability insurance with no offer for us to pay for it. The very next day I found a mass in my “other” breast. I was still making payments on the first mastectomy when I had to have another one in April of 2009. In May I tried to go back to work but was laid off due to the lack of building construction. Now with no income and a lot of bills I called Wells Fargo and again asked for help, I was told they could not help me because I was not behind in my payment. That being said I skipped the June payment then called for their help again, their response was they could not help because I was now behind on my June payment and they put it on my credit report.

Having used up all of my savings and most of my credit and hearing of “loan modification” I called again in September and was again told to skip my October payment but this time they set up “auto” payments for one half of my regular payment amount (to be paid each month for three months). They also had me fill out a book of paperwork. Then they proceeded to call me and tell me I was late… Three times they had to “redo” the auto payments, each time telling me the previous person did not know what they were doing. “Redoing” consist of spending hours on the phone with them getting conformation numbers for deleting what they had done, then getting conformation numbers for what will be the new “correct” dates…. Three times! Then on the third month they managed to take out two payments a day apart, and overcharged on one of them. Again on the phone I inquired about the overcharge and was told I had been charged for paying by phone even though it was not a phone payment it was auto pay. Then to get reimbursed I had to fax in “proof” of the overcharge.

This is an abbreviated version of what I have been through with Wells Fargo. Out of these hundreds of hours of paperwork and sitting on the phone and hearing “THIS IS AN ATTEMPT TO COLLECT A DEBT” every time I was put on hold then again by every representative I spoke with, I was turned down for the loan modification.

I borrowed money and paid the skipped month and the half months, they have not to date credited the $2,067.38 to my account (but they darn sure did cash the checks), and now they have sent me notice that they are going to accelerate my loan and foreclose on my house unless I pay the overcharge amount of $31.22 in CERTIFIED funds. Mind you I have never bounced a check to them and now have to spend my time and money to get it to them.

I’ve had cancer, two mastectomies and I am desperately looking for a job and dealing with Wells Fargo has by far been the worst part of my two year journey. May these bastds rot in hell.
What did they do with the money they stole from us tax payers? They certainly have not used it for the good of people in need. All they try to do is foreclosed on you.

I think we need a class action suit against Wells Fargo.
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Homeless in Minneapolis
Posted by on
EDEN PRAIRIE, MINNESOTA -- I am a single mother with 3 girls. I am trying to take advantage of the first time buyer program. Recently I was approved for an FHA Loan at Wells Fargo Mortgage. I made an offer on a townhome in Farmington MN that was recently accepted and a closing date was set for December 10th, 2009.

On the evening before closing, I received a phone call from my lender saying that the closing needs to be rescheduled. This ultimately lead to them telling me I am no longer approved for a loan to purchase the townhome in Farmington.

Apparently the seller knowingly listed the property as a townhome when indeed it was technically a condo. I am learning that the approval process for getting a home loan is much different for condo’s than it is for a townhome.

I am also learning that the staff at Wells Fargo had been trying to pass through this loan paper work (with the property being listed as a townhome,) which kept on getting declined by the title company. The title company told them repeatedly that this loan will not go through as is because the property is indeed a condo.

Now I am finding out just how much advance notice Wells Fargo Mortgage had regarding this issue. If I would have known this information when they found out, rather than the evening before closing, I could have certainly come up with some fallback type of plans.

The explanation I received from the Wells Fargo branch manager was disappointing. He basically told me it was out of his hands and placed the blame everywhere else but his office.

It took me driving down to their office in Eden Prairie MN to finally get some communication from the staff. They apologized and offered to cover the appraisal fee on the next home I peruse. This compensation offer is completely insulting.

This is where the nightmare begins. The following are consequences that I am now living with due to the disservice I experienced from Wells Fargo Mortgage in Eden Prairie Mn.

- As of December 11th, my 3 girls and I are officially homeless. Luckily my realtor knew of a property that their company owns, which is currently for sale and staged for showings. We were allowed to move in on a month-to-month agreement = $1500 Deposit - $900 a month.

- I had movers scheduled (AAA Movers’) for December 10th, which I had to cancel. This resulted in a $265 cancellation fee because I wasn’t able to give notice per their very clear policies. I rescheduled the movers for the following day to move my belongings to the rental property garage. Cost = approx. $450.

- I will now have to pay the mover’s again to move us to our future home.

- The rental property is in Savage MN and 20 miles from my kid’s school. I’m still not sure how to handle this, but I will find a way.

- The rental property does not allow pets and we were forced to surrender our kitty of 8 years. She is a part of the family and we are devastated about it.

- I am forced to ask for flexibly at work while I find some stability for my kids and I.

This situation will take me months to recover from – financially and emotionally.

The disservice I received from Wells Fargo Mortgage in Eden Prairie MN is something that will continue to haunt me. As I peruse this matter, I continue to discover just how much notice they had regarding this issue. This notice could have saved me much distress.

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goduke on 12/14/2009:
So...how much advance notice did they have?
PepperElf on 12/14/2009:
do you know how long you'll be there for?
I would personally suggest seeing if a friend could watch the cat while you're there. also some vets do boarding but it's not cheap.

I mention this because when I was on deployments I've done both.
goduke on 12/14/2009:
I'm not trying to be insenstive here, because I do believe that WF should have raised a flag early on -- maybe they were seeing if there's a "workaround" or something like that.

But shouldn't there also be a very substantial amount of ire at the previous owner who intentionally mis-represented the property? If you had a real estate agent, that person should have probably caught it as well.
PepperElf on 12/14/2009:
That too. If the original owner hadn't lied the OP wouldn't be in this mess in my opinion
Ytropious on 12/14/2009:
"Apparently the seller knowingly listed the property as a townhome when indeed it was technically a condo." WOW that sucks! I'd be so angry at the seller, they probably did that because the townhome would sell for more and sound more attractive to a buyer then a condo. Some sellers can be such skeeves when they sell their pad. Glad I bought a foreclosure, not that HUD is any better to deal with.
jktshff1 on 12/14/2009:
Sorry 'bout your problems, but like goduke said, you realtor should know the ropes by now and kept you up to date.
I would defiantly find another agent.
1. mis-represented
2. "Luckily my realtor knew of a property that their company owns,....$900 a month. ...Yea they are doing you a favor.
clutzycook on 12/14/2009:
OK, what's the difference between a condo and a townhome?

Definitely get another agent. Could your current one (or the seller himself) be sued for misrepresentation? Maybe you can recover some of this rental money you're having to shell out while you look for a new home.
Anonymous on 12/14/2009:
Clutzy, It has to do with how the land is owned. When you buy a condo the land is owned jointly by all the condo owners but when you buy a townhouse you own the land your townhouse sits upon.
PepperElf on 12/14/2009:
It may be this

Town house
http://en.wikipedia.org/wiki/Town_house (various meanings)

The name "townhouse" or "townhomes" was later used to describe non-uniform units in suburban areas that are designed to mimic detached or semi-detached homes. The distinction between dwellings called just "apartments" or "condos" is that these townhouses usually consist of multiple families, usually multiple floors.

A condominium, or condo, is the form of housing tenure and other real property where a specified part of a piece of real estate (usually of an apartment house) is individually owned while use of and access to common facilities in the piece such as hallways, heating system, elevators, exterior areas is executed under legal rights associated with the individual ownership and controlled by the association of owners that jointly represent ownership of the whole piece. Colloquially, the term is often used to refer to the unit itself in place of the word "apartment". A condominium may be simply defined as an "apartment" that the resident "owns" as opposed to rents.

Basically a townhouse is a split house with multiple owners
while a condo is an apartment complex where the tenants buy instead of renting their dwellings.

if I interpreted that properly
clutzycook on 12/14/2009:
Weird. There'd be no way for the OP to know that on sight, either. What a shame.
PepperElf on 12/14/2009:
the townhouse looks more like a regular house

but I didn't know it until I looked it up, so I'm not surprised the OP didn't either.

here's another example


Anonymous on 12/14/2009:
Pep, It really has nothing to do with how the house looks in regards to the FHA loan. Condominium is not so much an architectural style as it is a form of ownership which poses a lot of risk in times of high foreclosures for the lender.

The difference between the two as it pertains to this loan is in the type of property ownership/rights/responsibilities and not the structure appearance.
PepperElf on 12/14/2009:
and my quick descriptions and links discussed what you own too etc.
dianam on 09/30/2010:
I am so very sorry for what they have put you through. I pray that you work through this. Something needs to be done to stop these people from destroying people's lives and ruining their dreams they need to be held accountable. Does anyone have any suggestions on how to get people united and fight this????
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Wells Fargo Home Mortgage has Made us homeless because of their bureaucratic nonsensical crap!
Posted by on
6 years ago my husband and I bought our dream home. This home had plenty of space for a growing family and it was even great just to retire in. Well we got our mortgage through Wells Fargo and after about a year we noticed some shady practices so we refinanced. Not even 2 months later Wells Fargo bought our loan back and then the nightmare began. I had been laid off in Feb. We spent our savings keeping up with our payments. When, we didn't have any money to pay December's mortgage (2007) we called Wells Fargo and they were very nice, they said because we hadn't had a late payment in 3 years we could wrap our payment around. so that's what we did. When we went to make our next payment, We called them to make sure that we didn't need to send extra. To our astonishement the representative said that we could no longer send payments because our house was in Foreclosure. We were shocked. We were ony 2 payments behind and we had set up that payment wrap. She said we didn't qualify for that program because we had a sub-prime mortgage and the rules did not apply. That also meant that they could foreclose immediately. So we managed to gather all the money we owed them, about $4000 and they refused to take it. Said if we sent it they would just send it back. They did agree to do a forebearance. We made our payments on time for the forbearance and then went into the Loan modification. After making our first payment to the loan modification, 2 weeks later we received a check from Wells Fargo for the amount that we had paid into our loan modification with a letter stating that they could no longer work with our Loan modification. At this time we went to court. For once the Judge was on our side and demanded that Wells Fargo find away to work with us. We redid the forebearance and filled out a budget worksheet. Their offer to work with us was to Double our payment amount and raise our interest to almost 12%. We called and told them that there was no way that we could afford this payment and that we thought with all the new rules for the Government refinance they had work with us not the other way around. They said that the investors (From China). Don't have to follow those guidelines. We hired an attorney now and have gotten nowhere. We have been dealing with this for 3 years. We have to be out of our house by Feb of 2010. I wrote them a letter, telling them they ought to be ashamed of themsleves for further compounding the mortgage crisis and displacing a family of 8. And then I see these bold face lies of commercials about how they help people. Bull S**t!!! They help people, they are nothing but a corrupt conglamerate company that wants to do nothing but line their pockets with your dreams!!!For more stories visit wellsfargosucks. com
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TTTZZZ on 01/07/2010:
Tell everyone you know ... send a shoebox to the mortgage company and then send one to your congressman..both state and federal.

tired of empty promises?
Ytropious on 01/07/2010:
4000 for 2 months payment? You have a 2,000 dollar mortgage? How big IS your house??
PepperElf on 01/07/2010:
a shoe box
full of tea bags?
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Pretty ruthless
Posted by on
PLANO, TEXAS -- Overall, I'd have to say Wells Fargo has been about average. It's our first home loan so I don't have anything to compare to. We had never been behind a great deal of time until recently following a surgery in which I had to be on reduced short term disability for 3 months after some chicanery with my doctor that caused the surgery to cost 3 times what my insurance company estimated. I'm a full time student, with a wife, two kids, and a 50-60 hour to week job. My wife was laid off by Dell nearly two years ago, but just finally picked up some work for the Census. We ended up a payment behind, and set up a payment plan which we followed until the last payment which we had to pay 10 days later than the plan said, but still within the same month. Unfortunately, my wife misunderstood me and over paid by $1000. This left us with zero funds to live on for the next 10 days.(yes, we are still that tight)
We talked to our bank, and Wells Fargo. The bank couldn't do anything, as it was a teller check. Wells Fargo, on the other hand, said they could refund the $1000 by direct deposit within 3 days. This was fine for us. So when the 3rd day comes, we get a call from Wells Fargo saying they now cannot refund the overpayment because technically we owe this months payment, as it was the 10th of the month. We were intending to pay that payment on the 24th, less than 30 days late, and then another the following paycheck(I have been working a ton of overtime).
I understand a companies need to be paid, but when they have just given us a payment plan, to turn around and act like this? From an industry that got us into this mess in the first place? This was never because of us being irresponsible, it was about another industry, healthcare insurance, being underhanded.
All through this period of rough times we have been paying off bills, student loans, etc. and are poised to be in pretty good shape by the end of the year, and I graduate in August.(but now can't buy my books for my last semester)

THANKS WELLS FARGO for helping the economy out !!!
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yoke on 06/15/2010:
It may sound harsh what they did, but since you did owe the money and you were already late they had a right to keep the payment.
goduke on 06/15/2010:
I'll tell you, murphy, I really admire you handling being a student, parent, spouse and employee all at once. I can only imagine the stress, especially when your wife hasn't been able to find any job in Dallas for almost two years. You'd like to think that if Wells Fargo made a commitment to refund the money, they'd follow through on the commitment, even if they were not legally bound to do so. You'd also like to think that Wells Fargo would be decent enough to call you and say "we can't do this," rather than having you stumble into it. But they aren't concerned with doing the right moral thing, they are concerned with following bank policy.

What I'd do in the situation is ring up all of my friends and family, explain that I've gotten myself into a bind (taking accountability for it myself and not blaming anyone else), and ask to borrow $20 from each of them. Let them know it may be a couple of months before you can pay it back (you may find some of them say "don't worry about it"), and then keep track of it and pay it back. You may not get $1000, but you may get enough to stay above the tide until the paycheck comes. Best of luck.
Disaster Worker on 06/15/2010:
Goduke, good advice. However, Plano is one of the most expensive areas in the Dallas/Ft. Worth Metroplex to live. This house and mortgage are not a blessing right now, and I'd suggest selling the house, renting a less expensive place out of Plano, live on next to nothing until the household income increases once he graduates from college. Too often couples try to keep on living as if they have two good incomes and are barely able to meet monthly expenses. Wells Fargo really can't help every person that gets in over their head as much as we'd like to think they would.
murphyslaww on 06/16/2010:
Actually, we're in Austin, the address I found was for a main office, I thought. Ultimately, Wells Fargo is treating us like someone who is going to default tomorrow, not a customer that they could have had a 26 year further relationship with them. With the degree I'm finishing, the industry I'm in, the certifications I have, and am earning, I'm likely going to be earning a great deal more than I am now, which already isn't chicken feed. We have a Car Loan, Home loan, and two very small credit cards, and are entirely llving within our means when we're not paying off multi-thousand dollar healthcare bills (Torn rotator cuff). We're nearly back to what we were bringing in when my wife was working, and now aren't paying $1k in day care every month. I'm just one lost customer, but If they are treating everyone as throw-away, it will add up. It's their loss. We've handled the shortfall now, bought my books for the semester, and will survive. I'll be looking into re-financing the loan as soon as the semester is over.
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HORRIBLE refinance attempt-4 months and waiting!
Posted by on
WAUSAU, WISCONSIN -- With credit scores in the mid 700's-my husband and I applied for a refinance from Citi to Wells Fargo in mid March 2009. Instead of being referred to our local branch in northern Wisconsin, we were sent to a location 1 1/2 hours away. After being given a list of everything we needed to apply, and willfully submitting all of it via fax, we assumed we were off to the races. And so we were....just not the kind we expected. A couple weeks went by when I called "Amanda" and asked if we were approved. "You're in the stages right now, things look good" she would say. We went through this until May 20th when she finally called and said we were approved and an appraiser would be contacting us. Keep in mind that my divorce decree and his child support order was "lost" twice. We were also told it would look good if we opened a WF credit card (which I thought sounded fishy...). I agreed to do it, and "Amanda" said she'd call the next day...She never did. Called her the next week, said things are still moving along and wondered if the appraiser ever called us. Told her no-I called every appraiser in town and no one was more than four weeks out. Of course we have no idea who the appraiser is, nor can WF tell us. Then we got a call two weeks ago out of the blue from "Jen", Amanda's manager. She said WF needs my husband's divorce decree and my child support order. Not only have decree's and child support orders been provided twice, but my husband has never been divorced, and I don't pay child support! After a heated phone call, she apologized and said she's email underwriting. She also said she needed copies of our driver's licenses so she could request the appraisal. Funny...we were told to wait for the appraiser to call 6 weeks ago. I gave them two more weeks to produce this 4.5% fixed 30 year mortgage (which I have no documentation to make sure it even exists). It's been 4 months, and "Jen" says WF is so backed up they've stopped taking applications. I'm angry that they are allowed to play with people's lives like this. I could have refinanced with someone else back when the rates were lower, and could have saved us hundreds of dollars per month. By the way---still no call from an appraiser.
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saj80 on 07/08/2009:
Wells Fargo is probably inundated with refinance requests, but that does not exempt them from this kind of customer service. I went through a similar ordeal a couple of months ago with them, in which they kept promising rates and terms, but could never provide them. I finally walked away, also, but it did leave a bad taste in my mouth regardig WF.
Devvie on 07/08/2009:
This sounds exactly how my refinance is going. This must be how they conduct business. Throwing aside the peoples lives they are messing with.
smoorenc on 07/31/2009:
Its been ongoing now for me at 171 days.
Soaring Consumer on 07/31/2009:
It is best to refinance with another company. This company is just stalling because they don't want to honor their promise to you and they just want to keep taking as much money from you as possible.
heapstack on 02/04/2010:
We have mortgage account with Wells Fargo Home Mortgage on our house which we purchased in Sept of 2008. I am self-employed in the luxury watch industry and my income has been decreased by roughly 70% since 2007. My wife is in payroll/HR in the resort industry and has taken a pay cut of about 10% during that same time. I am writing in regards to the treatment of us by Wells Fargo Home Mortgage while attempting to participate in the Home Affordable Modification Program.

In March of 2009, my income took a nosedive. We were current on our mortgage and had savings to keep us afloat for a few months. I saw trouble in the future if my income did not improve dramatically and I wanted to make WFHM aware of that. I called them to see if there were any programs I could get on for assistance, and they promptly placed us on the Home Saver Forbearance Program which was a 6 month forbearance that cut our mortgage payments in half. During that time, there were to be no late fees levied against our acct and no credit reporting. The Home Saver Forbearance stated that the unpaid amount of our mortgage was to be owed/paid at the end of the 6 month period as a balloon payment, unless we were placed on the HAMP Program after that 6 month period. After the 6 months were up, we had saved enough money to pay the balloon payment ($7200) plus the full month payment due on the 7th month ($2400). During the 6 month period, I made weekly calls (all call were recorded by me for my reference) to WFHM on the status of our modification process, and sent in updated financial information every month. The vast majority of these calls gave conflicting information regarding the Home Saver program and the HAMP program. Some of the Reps told me that I needed to be behind on my mortgage to get help, while others told me to send in reduced payments, while others told me they couldn’t even tell me anything until the Home Saver program had run its course. Again, we were not delinquent on our mortgage until we were placed onto the Home Saver Forbearance Program.

In October, we were sent a package of documents telling us that we had been placed on the 3 month trail period for the HAMP program, and that financial data, hardship letter, bank statements, copies of paycheck stubs and tax data were all needed as well as a check for $2208, each month for the 3 month trail period (that check amount was, per WFHM Rep and paperwork, going to be what our estimated HAMP payment was to be after the modification). We were also told that a requirement of the HAMP Program was for us to allow WFHM to set up an escrow account to handle our property tax and insurance. Up to that point, we were paying those liabilities as they came in. We agreed to the escrow as it was a "requirement" of the HAMP program. The escrow account effectively raised our mortgage payment to $2919 from $2400 a month. The 3 month trail period (Oct-Dec) had us paying $2208 a month which again, was our "estimated" payment we would be making after the modification.

In mid October, I was contacted by a WFHM Rep who was trying to get me to “set up my November and December confirmation numbers”. He opened up the conversation by saying, “I see right here, that we have you set up for a modification, and you’ve made your October payment already, and what we’re trying to do here is reduce that interest rate from 7.0% to 2.2%, take that past due balance of $7393 and put that on the back end of your loan.” (I have all of this recorded). He also said he could “almost guarantee” that we were going to save $1400 to $1500 on our mortgage if I let him “set up my November and December confirmation numbers”. The rep never stated his intent. I understood that he was trying to get me to authorize an auto draft from my bank account for the 3 month trail period payments of $2208, even though he never actually said that was the purpose of his call. I had already signed the documentation that was an agreement to me sending a check for the trial period amount by the 1st of each month in the trail period, so what was the point of authorizing an auto draft? I tried over and over to get him to state his intent, and he kept saying things like, “just give me the go-ahead on this, and I’ll make sure that your son has a safe place to lay his head at night, in case you forget to send in your trial payment check.” And, “I’m going to keep it real with you. I’m not trying to stress you out, but this is the move you’re going to have to make to keep your property, your lifestyle and your kids safe, in the same school and the same neighborhood…bbq’s…the whole thing. I have your banking information already. All you have to say right now is OK, I give you your 2 confirmation numbers and it’s done.” This call was completely laughable. It sounded to me like this guy had been offered a bonus program by WFHM that paid him if he was able to get anyone already signed up in the 3 month trial program, to secure auto drafts from their bank accounts. After over 20 minutes on the phone with him and him never actually asking me if I would authorize him to auto draft my bank account, I said, “Ohhh, you want me to allow you to auto draft my next 2 payments? Why didn’t you just say so? You never said anything about an auto draft!” At that point, he put me on hold immediately, came back in about 30 seconds and thanked me for my time and ended the phone call. This is very unethical behavior by WFHM. Again, I have all of this recorded.

By the end of December, we still (after repeated phone calls, all recorded by me for my reference) had no word on the status of our loan modification, and had again supplied updated financial information (3 times). The WFHM Reps kept telling us they were "behind" and were working on our modification and for us to continue to pay the $2208 "trial period payment" until further notice. Around this time we were also given an underwriter that was in contact with us to request even more information. This time, they said they needed a profit and loss statement from my company, which I supplied to them under the constraining time window in which they needed it. After that info was sent to the underwriter, I called her to ask the status of our HAMP application and she informed me that she had sent the info back to WFHM for review and that she was no longer our underwriter/contact after the info left her office/desk, and that she did see that "no one at WFHM had picked up the case yet". So I immediately call WFHM to see what was going on. I am informed by a WFHM Rep (another nameless, faceless call center person completely unfamiliar with our case, who won't even give a name or extension for future contact with, just like every other Rep I have spoken with and recorded for 10 months) that I have in fact "Failed" the HAMP Program. I asked her what tour grounds for failure was and she could not tell me anything. She mentioned that the financial data I provided needed to be updated every 30 days (the first time in 10 months I had ever heard that). She then gave me a number to call for assistance. It was the SAME number as my underwriter, who told me not 10 minutes earlier that she was no longer handling my case. When I called the underwriter back, she said she had no idea what was going on, but that she didn’t see that I had "Failed" the program. At this point, I start a rabid research regimen online to find any one in WFHM I can speak with to help make sense out of all this. I find a number for the Executive Office of the President and call the office of Cara Heiden, who transfers me to *********, who tells me that I have in fact failed the HAMP program, and must now start over to see if I am eligible for a WFHM "In House" modification. Of course, she tells me that she will need a new financial worksheet, hardship letter, 3 months of bank statements, copies of paycheck stubs, tax data, and new month-by-month profit and loss statements for my company, copies of all bills listed on the financial worksheet and that I have 5 DAYS to get this to her. So today, I have FedEx'ed that data to her. We'll see.

As of Jan 18th, the statements I receive from Wells Fargo say I owe them $14,700+ in back/late mortgage payments and late fees, along with a note saying that the foreclosure process has been started on our home.

When I started this in April 2009, we were current with all payments. I have fallen behind at the REQUEST of WFHM, have had my actual mortgage payment amount INCREASED by $500 a month (from the escrow account) by a "requirement" of a Federal Program that I "failed", yet still have to pay every month. I was told by WFHM to pay the "3 month trial period payments" of $2208, thereby underpaying the actual mortgage ($2919) by $711 a month, and then getting LATE FEES levied onto my account for that underpayment, as well as the 6 months of half payments from the Home Saver Forbearance Program. I have not even received any kind of written notice from WFHM that I have "failed" the HAMP program other than the call I initiated to a WFHM Rep (which cannot be trusted, as every rep says something different, and my underwriter couldn’t even see where I had failed the program). How long would Wells Fargo allow me to pay the 3 month trial period (under)payments without letting me know I had been rejected from the program while continuing to levy late/non-payment fees to my account? 2 months? 4 Months? A year?

We got all of the horrible, worst case scenarios that people get who neglect their bills, lie to get their loans, walk away from houses, have $0 down payments and create terrible credit scores for themselves, yet we have good credit, pay all of our bills on time, make sound fiscal decisions and have chosen the “high road” throughout this entire process and are now being punished for it.
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