PENSACOLA, FLORIDA -- Approximately 1 month ago, March 21st, 2014, a Window World representative from the Pensacola, Fl store came to our house after we requested a quote for all new windows (will be about 25 in all). He spent about an hour and a half at our house. He told us that he would get us a quote in about a week (we have some unique windows he has to figure out) so I figured that was about right. The following Friday my wife receives a call from Window World's quality assurance office (or something like that) asking if we were going to purchase from them. My wife told them that we are not sure because we hadn't received a quote yet.
The representative told my wife that she would get on that right away. Fast forward to Tuesday, 15 April, 2014 still no word from anybody at Window World. My wife even e-mailed and left text messages for the man who came out to measure them and he has not responded. This is kind of weird because he was a very nice and knowledgeable person and we were excited about getting new windows. On 15 April I e-mailed the office in Orlando Florida and stated that I was not happy with not receiving any response from Window World.
I explained all of the above to him and also said that if I did not hear back from him that I would e-mail the corporate office, this was Tuesday night at 8 p. m., I received a response within 5 minutes from a ** in Orlando asking that I please give him a call so he can look into this issue and said thanks for my patience. I did not call that night because I was at the bowling alley. I phoned him the next morning at 11:30 a. m. His secretary said he was not in yet and asked if I wanted to be sent to his voicemail. I said yes and I left a message to please call me with my cell and office number.
Tomorrow will be a week and still have not heard from him. Friday night I e-mailed the corporate office in North Carolina, again explaining the above and also asked if this is Window World's standard operating procedure (not calling back customers) told them I would never buy from them and that I would not refer them to any of my friends and acquaintances. I also said that I was going to start leaving negative comments as well but was giving them an opportunity to rectify the situation. Well, I've still heard nothing.
Window World, what is your problem? If my house is too much of a hassle to put in new windows all you have to do is say so. Not returning calls or e-mails is pretty [upsetting]!!! I would have been spending quite a bit of money on you. Oh yeah, I just remembered, the rep who came to my house was also going to have their vinyl siding person get a hold of me. Well guess what?? They've never called either. So I guess what I really need to say is that this is one unprofessional company and I'm really surprised they are even in business!!!
OKLAHOMA CITY, OKLAHOMA -- We had windows original to the house (1982) and decided that the curtains blowing inside on a windy day was a bad thing. We got estimates from a few companies. They ranged from $18,000-$3,000, needless to say the $18,000 was a no go. We decided to go with window world even though they were not the cheapest. The sales person was not all that great. I frustrated him because I did my research and knew what I wanted.
After 6 weeks my windows finally came in. I had 8 windows but because the opening on one was so big they had to make it into 2 windows. The first scheduled date for install was cancelled because it was too cold and my house has half of the windows in stone and the mortar won't set in temps below 32 degrees. The second install day came up and the temp was only 34 degrees but they decided to roll with it. They were supposed to show up between 8-9 am. At 9:30 I called and was told they were about to leave. Then I called again at 11:00 and was told they were about 30 minutes away even though my house is less than an hour from their wear house.
They finally showed up at 12:30. They told me they should be able to get most of the way done in the 5 hours they had. They got 2 windows out and 2 placed and foamed around the edges. I told them they could be at my house at 7 the next morning to start working. They showed up at 8:30. They told me that their trailer with my windows in it fell off while driving down the highway. At 12:00 they had removed one more window and installed the interior trim on 2.
I was quite ticked off and told them I could not miss anymore work. They decided to work outside and get it all buttoned up. That didn't happen. When I got home it was half done and looked like crap. They set a 3rd day to work on my house. I told them I would not allow the first 2 installers back in my property. They sent 2 new guys that were able to do the next 5 windows in 4 hours. So if you get the Pete and chad I'm sorry. Chad seemed like a smart guy, he was the helper so he couldn't take charge. But Pete is a moron, send them away and ask for a different group of installers.
With this company the right hand does not know what the left is doing. I had a $35 balance left to make to conclude my business with this company. I was told not to worry about it they would write it off because of the hassle I went through. That was the least they could do after I took 3 days off. Then I get a bill in the mail for the $35, I call and had to talk to 3 people to get it taken care of. The manager Scott is a moron and after meeting him and talking to him I am not impressed. He kept saying "we will make it right, you have my word." Well his word is crap! Do not use this company, you will regret it.
DALLAS, TEXAS -- I had 13 windows replaced in January of this year. A friend had recommended Window World and she said she couldn't even tell they had been to her home. What a different experience I had... don't know if it was just a bad crew or what.
First, they told me they would do one window at a time because it was the dead of winter. They took out 5 windows in my dining room all at the same time. When I questioned why, I was told because I had hung a sheet up between the dining room and living room they thought it would be okay. A sheet does not keep the heat in!
My friend told me they were never inside her house. I had all 3 men in my house tracking up my white carpet. They chipped paint from my walls, chipped a wood base board, scratched saloon doors in bathroom, and gouged wall paper. They pitched an outdoor thermometer for a solar clock I had into an empty flower pot where it got rained on and now my temperature gauge doesn't work. They left chunks of mortar in the floor in several rooms. My dining table was covered in cement dust... I had a mess to clean up when they left.
I complained and their supervisor came out and he assured me that they would talk to the crew and make sure the next customer was aware these things might happen... said that is where they failed me. What?? If they had told me that, do you think I would've used them? He promised me a $100 discount for my troubles. I have not seen a penny. Oh, and when they say the person who referred you will get $100, don't believe them. She hasn't received a cent. I wish I had gone with another company. And do not believe the $189 window...12 windows cost me $3500.
GRAND PRAIRIE, TEXAS -- Window World will hire contractors so you will not know the skill of workmanship. I had 11 windows replaced and they sent out a 2 man crew (father and son). The father was still teaching the son while at the house. They used drop clothes inside the house under the area where the windows were being ripped out. There were no drop clothes put on the outside of the house and the next day I spent most of the day using my own shop vac to vacuum up shards of glass (still don't know if some of the glass fell into the pool that is outside the kitchen windows.)
I am also concerned about now planting in the flower beds that were under the windows as I am fearful of getting glass in my hands the caulking that was put on the inside of the windows was put down very uneven and also not completely sealed. They cut corners and put new caulking over some of the old caulking instead of removing all of the old.
Some of the boards around the bay window were loosened while the windows were being removed and they didn't reseal the wood under the windows. All of the caulking on the outside of the windows was smeared unevenly and without any attention to detail as the caulking was all over the bricks next to the windows and there are still spots where the windows were not sealed completely.
After they drove off I had to use my shop vac and clean up all of the broken glass they left on the street that was under their trailer that they used to haul off all of the broken old windows. I have a call into the company for a manager to come look at the work done and I will do a follow up post after I meet with Window World.
DALLAS, TEXAS -- I am so disappointed in the service we have received from Window World. We ordered replacement windows and a replacement sliding door from ** on 3/15. The installation was on 4/14. The crew who was supposed to show around 10 am ended up at our house to start installing at 4 pm. One of our windows was ordered incorrectly by ** (salesman) so they cut the window they had up and jammed it in the opening. We were told that a rush order would be put on the replacement window and we would have it in 2 weeks. After the rest of the windows were installed the crew left at about 10 pm.
The next day I look at the windows and my window sills are torn up, caulk isn't even filled in properly around them, they completely forgot to caulk one window (and left a drop cloth), and there's an exposed screw where they drilled through the frame. I called ** (field supervisor) the next day to explain the issues, he said that he would get someone back out the following day. The crew member shows up finishes the job from the initial repair and tells my husband they're not responsible for fixing the window sills! I talked with ** again on 5/15 inquiring about the replace my window we were supposed to receive.
** tells me he will look into it and call me the following day. No response. ** finally calls me on 5/21 and leaves me a voicemail that they have the window and need to set up installation date. That was 2 weeks ago today. My husband and I have both called multiple times to try and set up a date for installation with no response. My husband called the corporate office to advise of the situation, their response was: "we'll call the local store". Still no idea when we'll get our window installed.
I hate to resort to social media, but, I feel there is no other outlet at this point. We bought this house on 3/12 and knew we wanted to update our windows. I would like to have a house warming party but we have a window that is cut up and looks awful in our kitchen. How can this be resolved? Please advise.
OKLAHOMA CITY, OKLAHOMA -- An older grandpa like salesman promised that new windows plus all the wood around the old rotting windows, except for the transom above the window inside the sheetrock, would be replaced all for $189.00 per window plus $50.00 per window to tear out old windows. OK, not bad, all new wood, sure I would do that, the salesman seemed trustworthy. Here is half the money.
The installers arrived 4 weeks later, looked at the windows, and said the wood is rotten around the old windows and they didn't think it was a good idea to install new windows. Well, you are supposed to install new wood around the windows or that is what I was told by the salesman, please just call and get this clarified. I am sure there was just a mistake. But the guys were sent to my house from Window World and were actually told that they would not need anything else for the job but the windows.
The installer said that they were often sent out to jobs that the homeowner was told one thing but they never intend to fulfill the empty promises. He asked that I didn't say anything about what he told me because he would not get any more work from Window World because he was just contracted labor that they randomly use.
The phone call produced nothing but an ensuing argument between me and the owner. They told the contractor to install the windows as is. I told the owner that I would take him to court if he didn't replace the rotten wood around these newly installed windows. The owner came to my house arguing with me and even threatened to tell the judge if I took him to count that I cursed him out over the phone which absolutely did not happen. I showed him areas that I could push my finger into the old rotten wood. The next day about three window sills on the outside of the house was replaced. One of the sills had a crack the entire length of the window sill.
The two guys installing my siding listened to and witnessed this entire drama took it upon themselves to tear out the broken wood on the window sill as well as replacing the other rotten wood around the windows. I will never purchase a single item from Window World again and I will never recommend them to do anything for anyone.
PITTSBURGH, PENNSYLVANIA -- I worked for Window World for one month and they never gave me enough time to learn the job. They didn't get any traffic flow in their showroom - 30 people in one month - and blamed me for not getting enough appointments for salesmen. I got 15 appointments for 30 guests! I had to leave work for 30 minutes to go home and find my wallet, which I thought I lost, and they docked me for four hours pay. They were mad because I didn't notify anyone and took $36 out of my pay. No one was around to notify!
The marketing director jumped on my case less than one month into the job because of low productivity, lack of communications with her, complaints from five customers who lied about bad experiences with me in the showroom or on the phone during greeting calls, and a broken window pane that I never touched. I completed most of the greeting calls - 300 in one month - with positive results and they terminate me for losing two contracts because two customers didn't give me a chance to say anything in the showroom.
Then I got blamed for not directing a salesman, who was present in the showroom, to a customer when they are looking for windows. I was never told to do that. I scheduled appointments on my computer when the customer was available for an appointment. I would get on the phone with a customer to review their contract and I couldn't even read details back to them because I couldn't understand the salesman's writing style.
One time I said the wrong color to a customer and they cancelled their contract because they claimed they talked that same day with the salesman and changed the colors of their windows. I didn't know they spoke with a
salesman and then she cancelled the contract. I got blamed for that as well. They kept changing the job description as we went along. I went on Craig's List to look for a second job because I was only getting $9 per hour and they had the audacity to post my job the day before they fired me. They claim they help various charities with generous contributions.
Now I face losing my house to a school tax bill due November 30 if I can't find work and falling behind on other bills because Window World makes new employees out to be scapegoats for their lack of communications and lousy training procedures.
MILWAUKEE, WISCONSIN -- The windows themselves are not the problem. The price was right for my budget. Windows are listed as $189.00 any size. Well then comes the trim and install. The installation was a nightmare. First they were very careless in removing the old windows. Siding was pulled away from the window openings. Not good. Tried to fix it [by] caulking the damage.
Then there was the trim issue. The owner of Wisconsin Window World measured all windows and trim needed. He mismeasured the size of the trim. It ended up allowing almost an inch gap between the window and the trim. They tried to cover it up by caulking the gap with a tube of caulk per window. The caulk actually "ribboned" down the top of the windows. They did redo the trim. However, their attitude was that I was the one at fault, not them. Honestly. There are still half inch gaps at the base of the windows. They also left openings at the very top where the siding and trim meet. If I had not gone up to clean out my gutters, I would have had water inside the walls. Unbelievable.
CHANTILLY, VIRGINIA -- I have had the worst experience ever with Window World of DC. First of all they say the sell a 189 window installed, that's a lie. Yea sure they will install it for 189 but you got to get this and that (you have to get the ext. Trim and low/e argon gas and any other options more $$$) and the 189 is their low end window... So right off the bat it's more like 400 per window minimum. OK so that isn't the bad news... Oh and the sales people will show you reviews and comments from previous customers raving about the company but I think that's total bs probably just made it up themselves.
The sales people tell you "oh you'll get a call in a few days 3-5 at the most and someone will come to measure your windows"...Another lie. Nobody calls you. No one. You have to call and practically beg and complain for someone to come out. And when these people who work over there answer the phone they have this attitude like why are you calling me? What's your problem? Customer service really really really sucks. The people who work there must be miserable. It's like you're calling the morgue. You got to be courteous, have a smile in your voice but more like they're angry that you called.
Oh and when this measurer does call you he doesn't speak English. Yea so you have a really hard time trying to communicate and the caller gets upset with you and yells at you. Umm hello I'm the customer I should be upset not you. And the installers don't speak English so you got to call the office and go through hell just to communicate. I mean they speak very limited basic English. And I got no problem if you can't speak English but if I'm paying you guys thousands of dollars I shouldn't have to go through that to ask questions during install.
Cheap windows cheap labor a friend told me. So they say 4-6 weeks from time you sign a contract to the time you get installed another lie. Took 3 months. It was a nightmare mismeasures, order wasn't placed correctly, oh the truck from the factory didn't bring the windows blah blah blah excuses excuses.
And they rave about their lifetime all inclusive warranty. Yea if you call and complain 10 times and put up with their horrible customer service. If you ever call them they'll say I need to take a message we'll call you back... Yeah next year. I had to drive to their office just for them to listen to me when I had a warranty issue and when I just wanted to know what the hell is taking so long for you guys to call a customer back. Look if I wasn't so upset with their product, service, and just the way they treat people I wouldn't be wasting my time putting this up. I just don't want anyone else to go through this nightmare because they say they're great but they're not.
This review was written by a previous disgruntled employee that was terminated from our company.
The attorney for Window World of DC is in the process of pursuing this former employee to the fullest extent of the law because of acts committed while in the employ of our company. Further, he will challenge the site to remove these lies and inuendos.
We take customer service very seriously. We have grown our business in the DC metro area to be one of the most successful window replacement firms in this area. We install over 20,000 units per year with approximately 40-50% of that coming from referrals. Obviously that would not happen if we were not satisfying our customers.
ALEXANDRIA, LOUISIANA -- I paid for half of the windows & siding in April, was told it would take about 3 weeks for it to come in & allow 1 week to finish any job that may have been started, understandable. Window installation, no problem, only took about 4 hours. The siding job however, I just kept being put off. Finally they started July 2, it was only to take 1 week to complete. Here we are July 24, still not done. Today they ran out of siding, now have to wait again, until whenever. This has been very stressful. I did not research Window World beforehand, wish I would have now.
They are taking on too many jobs & not enough help to complete the work. When the crew is here working, they work, but a day here & there never gets you finished. Today I was told about being short on the siding at 1:00 pm. I talked to the salesman around 5:00 pm, he had not yet placed an order, he would do so in the morning. This is just so frustrating, but you live & learn after the fact.