FORT WORTH, TEXAS -- Window World expects customers to wait around at Window World's convenience for installation. Customer is stuck after putting half down. Require the customer to be home all day and say they will call with a estimate of time but do not keep their promise. Would not order again. What business model requires the customer to just hang out all day with no reference of time? Finally called the corporate office and had to wait on a call. Was finally called by installers on job site using his cell phone with a bad signal saying 5 hours later. I had requested a morning install. Very bad experience all around.
TALLAHASSEE, FLORIDA -- I contracted with Window World of Tallahassee to replace 14 windows and a door in our newly purchased home. Initially I was satisfied with the timeframe and quality of the job. I still believe the actual windows are a quality product. A period of time later when replacing the siding on our home extensive rot was discovered around virtually all of the windows that has either A) started since the completion of the job or B) was noticed but ignored/covered up with extensive wood putty and caulk to make it LOOK like a quality job.
Window World of Tallahassee refuses to accept any sort of responsibility for the rotting wood (even though it was understood in the contract that any rotting wood found would be repaired or replaced during installation at an additional cost to me). I am now having to remove the windows, replace all of the rotten wood and reinstall all of the windows at a cost of thousands of dollars to me.
Don't be fooled by their pricing. If you have to re-do the job in the near future because of their shotty workmanship it will cost you much, much more than getting a quality job done the first time. I have reported to the BBB and am writing negative reviews, but Window World doesn't seem to care. They got my money... They're done!
CHANTILLY, VIRGINIA -- I have had the worst experience ever with Window World of DC. First of all they say the sell a 189 window installed, that's a lie. Yea sure they will install it for 189 but you got to get this and that (you have to get the ext. Trim and low/e argon gas and any other options more $$$) and the 189 is their low end window... So right off the bat it's more like 400 per window minimum. OK so that isn't the bad news... Oh and the sales people will show you reviews and comments from previous customers raving about the company but I think that's total bs probably just made it up themselves.
The sales people tell you "oh you'll get a call in a few days 3-5 at the most and someone will come to measure your windows"...Another lie. Nobody calls you. No one. You have to call and practically beg and complain for someone to come out. And when these people who work over there answer the phone they have this attitude like why are you calling me? What's your problem? Customer service really really really sucks. The people who work there must be miserable. It's like you're calling the morgue. You got to be courteous, have a smile in your voice but more like they're angry that you called.
Oh and when this measurer does call you he doesn't speak English. Yea so you have a really hard time trying to communicate and the caller gets upset with you and yells at you. Umm hello I'm the customer I should be upset not you. And the installers don't speak English so you got to call the office and go through hell just to communicate. I mean they speak very limited basic English. And I got no problem if you can't speak English but if I'm paying you guys thousands of dollars I shouldn't have to go through that to ask questions during install.
Cheap windows cheap labor a friend told me. So they say 4-6 weeks from time you sign a contract to the time you get installed another lie. Took 3 months. It was a nightmare mismeasures, order wasn't placed correctly, oh the truck from the factory didn't bring the windows blah blah blah excuses excuses.
And they rave about their lifetime all inclusive warranty. Yea if you call and complain 10 times and put up with their horrible customer service. If you ever call them they'll say I need to take a message we'll call you back... Yeah next year. I had to drive to their office just for them to listen to me when I had a warranty issue and when I just wanted to know what the hell is taking so long for you guys to call a customer back. Look if I wasn't so upset with their product, service, and just the way they treat people I wouldn't be wasting my time putting this up. I just don't want anyone else to go through this nightmare because they say they're great but they're not.
This review was written by a previous disgruntled employee that was terminated from our company.
The attorney for Window World of DC is in the process of pursuing this former employee to the fullest extent of the law because of acts committed while in the employ of our company. Further, he will challenge the site to remove these lies and inuendos.
We take customer service very seriously. We have grown our business in the DC metro area to be one of the most successful window replacement firms in this area. We install over 20,000 units per year with approximately 40-50% of that coming from referrals. Obviously that would not happen if we were not satisfying our customers.
HOUSTON, TEXAS -- First like many, estimate was bait and switch. If you are attempting to save money... you get what you pay for with Window World. Four Grand, 20 calls, one year later and still waiting on a refund for an "odd" (their term) - hexagonal shaped window. The installer measured the window more times than I can recall, and ordered FIVE different windows at FIVE different times and still couldn't get it right. Management has done everything to avoid me and to send someone to repair masonry that was loosened and damaged by the pushing and forcing of the FIVE different windows that were ordered.
One of the windows installed is defective and water seeps in slowly when it rains hard. Imagine how much air is escaping! So customer service "ordered a replacement four months ago. I have come to the realization I will never receive it. SAVE YOURSELF FROM THE ANGUISH THIS COMPANY WILL BRING. THEY ARE A FRAUD. Shame on Window World, shame!!
VOLUSIA, FLORIDA -- We ordered a replacement window on 2/25/2015 and paid over the phone with a credit card and was told by Harold that the window would take 2 to 2 1/2 weeks. When we called a week in for a receipt for payment and wanted to confirm payment and order received invoice. Called the next week to see if it was on the truck and was told they were checking. No luck and no phone call back. Now almost three weeks in and we are being handed around on phone from Melissa to heather to dawn to Harold and find out the window was never ordered and that they would gladly cancel order because they would not make any money on one window.
Wow. I mean wow. What kind of business is that? They also said reason it was not ordered was they were remodeling and the order was pushed to the side. They have many excuses and many lies. We are getting ready to remodel a house with 21 windows and to sliding doors. I guess they will not be the company we will call for those windows.
CHESAPEAKE, VIRGINIA -- After consulting a different company and getting a $26K estimate on 21 windows, we called Window World. The salesperson was superb, explaining the product before showing us the cost: $8,400...less than 1/3 of the price of an Anderson window. We were told it would be 4-6 weeks before the windows were ready. Only 3 weeks later, however, we got the call that the windows were ready. WW sent a team of 6 friendly guys out to the house. They had all the old aluminum windows out and the new vinyl windows installed in 1 hour...then they spent 2 hours on the trim, finish and cleanup.
When they left, I was amazed. Great looking windows, a clean house with NO debris, and no damage to my window sills or walls. Other people may have had bad experiences, but in Hampton Roads, VA, Window World rocks. I would strongly recommend them to ANYBODY.
EDISON, NEW JERSEY -- We had 11 windows and 1 patio door replaced last year by Window World of Edison, NJ. They were quick, efficient and clean. I was impressed with their work. This week I received an unsolicited follow up call with regard to our satisfaction. I appreciate their interest. Having just gone though a very unsatisfactory kitchen remodeling project it's encouraging to see a company stand by their work.
In speaking with the Window World representative I mentioned that the door handle on the patio door had loosened up. We arranged a mutually agreeable time for an installer to look into the issue. The installer arrived within the appointment timeframe and quickly resolve the issue. Any company can provide sales, it's the install and servicing which is important. Thanks!
TUPELO, MISSISSIPPI -- We contracted about 16 months ago and they are still not finished. They have butchered up our house and all the windows are leaking air. The gas has escaped and the windows are not energy efficient. They have been out here so many times that they become a pest. They put screws in the weep cavity in the twin windows and now water will leak down into the interior walls creating mold.
They have hundreds of unresolved complaints. The picture window is all scared up and they used a crowbar and made chips in the window frame. They cleaned the windows with mineral spirits which left a dull finish. There are air leaks in all the windows and we have been very cold this winter because our house is cold. Don't do business with this rogue company of unprofessional duds.
ORLANDO, FLORIDA -- I had 15 windows replaced in my home and 10 of them were damaged by the installer. The damage was to a simple rubber strip that can easily be replaced in minutes. The windows were installed on May 30, 2014 - it is now September 2 and I have still not had final inspection or the rubber replaced. Once I was told the rubber had been ordered, then I was told entire window sashes had to be re-ordered.
An installer came with 10 replacement windows, but they ordered the wrong side. I am once again waiting on sashes to be manufactured, and still all I need are 10 simple strips of rubber. There is never anyone at the office to explain things to, and no one ever returns my calls. DO NOT HIRE WINDOW WORLD!!!
NAPERVILLE, ILLINOIS -- I contracted Window World to install new windows for all of my windows, a new bay window and a new storm door. Sales date was November 2, 2011. Did not hear from company again until ready to install in late January. ** from WW called to arrange delivery dates since it would take 2 days to complete the job. He offered me two weekday delivery dates, February 1st and 2nd (Wednesday and Thursday).
I informed him work is busy and I could not take 2 weekdays off work until after February 11th due to our workload. ** stated he needed the warehouse space and could not wait that long so he scheduled to have my windows installed on Friday February 3rd and Saturday February 4th. Crew that came Friday was not a Window World crew but a subcontractor. I was OK with this.
They got to work and all was going well. At the end of the day, as the crew was packing up, I asked what time they would be back in the morning and they informed me they were not coming back until Tuesday February 7th. I stated this was not possible and that I had been told they would be back Saturday Feb. 4th. They informed me they had another job that was scheduled to be done Feb. 4th and that I would instead have to call the office Monday and schedule the remaining install the FOLLOWING Saturday, Feb. 11th.
I had already made arrangements for my wife and twin 7 month old babies to be out of the house on Saturday Feb 4th, and now I had to make new arrangements for them to be out of the house the following week on the 11th. On top of not coming back when they were supposed to, the crew also left gaps between the windows and frame to where outside cold air was blowing into my home. I had to go to the hardware store and purchase gap filling foam since I could not let cold air blow in my house for more than a week.
I called Monday and spoke to ** in the office who listened to my complaints about the crew not adhering to the scheduled work dates and leaving the install project in a state that was unsatisfactory. She asked me to send her an e-mail with photos and my complaint. I did that on Monday Feb. 6th at 9:30 am. Despite several attempts later Monday and all Tuesday, it took until Wednesday Feb. 8th for the office to e-mail me back. ** stated that "unless it is for a crew not showing up there is usually no discount. I will bring your concern to the installation managers attention again and let you know if there is a change."
The issue arises from WW's use of a subcontractor who they cannot control. I contracted Window World to complete the install, THEY contracted the sub contractor. Their poor communication is not my problem, WW should have made this right for their customer. I argued that the crew not coming back on Saturday WAS a case where the crew did not show up.
In the days since, I have repeatedly tried to contact ** concerning this issue. She has replied to me about other issues but will not discuss the requested discount. I have also requested to speak to **, or whomever is in charge of the Naperville office but no one will call back. I have also requested a number for Window World Corporate and cannot get anyone to provide one.
I am requesting a nominal discount as a good faith compensation for the additional week that the install took, for having to reschedule time for my babies to be out of the house and for the crew's poor workmanship on the initial install. The company has since completed the install and the product looks great, however the customer service of this company is extremely subpar.
We have received the above complaint and I agree that most of the statements are true. When we had to go back and finish the project it was a minimal amount of work which included installing a storm door, some interior trim, some exterior work and miscellaneous caulking. The homeowner didn't need to have his children removed from the house; however, that is his choice. We completed the work, it looks great and the customer has full and complete warranties for any future issues. We are in the process of working with the BBB to work out the issues with the customer.