Window World - Page 2

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1.8 out of 5, based on 34 ratings and
54 reviews & complaints.

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Do Not Use
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- Our experience started great and ended in nothing but pure frustration. We had to get the sales manager Stefan involved to resolve our issues if we hadn't sought him out proactively ourselves, I'm not sure we ever would have gotten resolution.

Our windows were installed in mid August but it took until early November to resolve. The windows were incorrect on install which led to a three week wait for corrected windows, only the screens were wrong every time for 4 subsequent tries, including this corrected replacement window attempt.

I had to continually call them during these delays to find out what was going on, their follow up, attention to detail and urgency to resolving our issue left us frustrated and disappointed in our choice for new windows.

We asked, and were promised by the installation manager, Carter, a credit until they completed the work, since after 3 tries they didn't get it right and a " concession" for the issues we experienced. Again, Carter said absolutely, however said he would work on a credit towards future work, as he could do more for us that way rather than to offer us something like 10% off our existing job.

Needless to say, after Stefan got involved, it still took 2 weeks, but we did finally get the right screens. We got absolutely zero in any concession for our issues, which is probably for the best, we won't be using them for any future work and have already steered our neighbors to different options based on our experience.

In short, we wouldn't use them again, not because of the install or the product, but because they simply don't get customer service, it never should have depended on us to drive the resolution and escalate to the owner to get resolution.
     
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False Advertising/Estimator w/Alcohol Use
Posted by on
Rating: 1/51
LATROBE/PITTSBURGH OFFICE, PENNSYLVANIA -- First, the company advertises incentives on the radio, but you are told they do not apply to your area, however, you are in the listening range of the advertisement and they do not specify this. Then, when you call, they tell you one price, but declare another when they arrive, however, you are not told this when going over pricing on the phone. In addition, in our case, the estimator was late to the appointment and smelled of alcohol. We called to complain to his manager who claimed that he was just with him prior to the appointment and had no problems with him. (I have a feeling they were out together prior to the visit.) He also was very rude and in no way was apologetic for our experience. When we asked for his boss, he said he was "good friends" of the owner and basically that we would have no luck with him either. I feel this was extremely unprofessional, no customer service, and false advertising. They do not realize how much we could've purchased in the future with the properties we own and the connections we have in real estate and construction. I wonder if the owner of the franchise really doesn't care like he indicated and if the Window World Company also doesn't care of how unprofessionally they are handling business and losing business?! Also, I have a family member who used them prior to this where the window was put in crooked/at a slant and we just thought it was due to having complications (which they were having while putting it in), however, now, I'm wondering if they were not also drinking!
     
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Anonymous on 2012-10-25:
You put "alcohol use" in your title, however there is no evidence of the employees using alcohol, only your assumption.
wjk898 on 2012-10-26:
As a rule of thumb I stick up for my drinking buddies. Loyal ones are hard to find these days.
Jim M. on 2014-01-13:
Window World has been misleading the public since 1995 with the 189 installed price. As an owner of a replacement window company in Pittsburgh I do not understand why more people post stuff on sites like this one. Contact the state of Pennsylvania bureau of consumer protection and file a complaint. Things will not change until consumers speak up.
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DO NOT Order Windows From Window World Jackson TN
Posted by on
JACKSON, TENNESSEE -- We ordered 19 replacement windows in the amount of 6900.00 When Window World installed them half way through I noticed they were not the windows We purchased. The installer said he would install them all and replace them at a later date with the right windows we ordered. The Salesman lied to us constantly about what was going on with the windown problems. Not once did anyone call from the Jackson Office to talk with us about the problem. We had to go through the salesman. At the time of purchase the Salesman lied to us in many areas about the windows ans the company service. The salesman told us to keep the windows at half price and we would be OK. The heat was 86 degreese inside our home with the air running all the time. Day and Night. Our old windows the temp stayed at 74. The windows they put in the hom foged up a lot. Poor grade of glass. I could get no help from the Jackson Office, so I called the main office of Window World and spoke to Vice President and acting President of Window World as the office of President was vacant. He was very nice and he called Jackson office. The VP told me the error on the windows should have had priority and been installed in TWO weeks time. It was a month before we got the right windows in the home. We waited SEVEN WEEKS for our windows to be replaced. The salesman and the company is going to be sued for fraud about the window situation. There is a lot more to this but no need to go into all the detail. PLEASE do not buy windows from this Faulty company. Bunch of liars and don't care attitude people in the Jackson Plant. The VP told me their plants in different areas was half owned by people who bought into Window World. Again I say, beware of wolves in sheeps clothing. Worst people I have ever dealt with and I am 73 years young. Look at all the complaints on line about Window World. Everyone can't be wrong. STAY CLEAR of WINDOW WORLD WINDOWS. Use someone else in your area. Thank You and have a great day.
     
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Replacement Windows
Posted by on
HOUSTON, TEXAS -- Window World Windows, Houston Texas --- PLEASE ALSO READ MY FOLLOW UP

My Husband called to see if our replacement windows were in and that is when they scheduled to come out. The appointment was set up for early Friday morning at 7:00 A.M. about 9:00 A.M. my husband called and they were on another job, they said they would be at my house at 11:00 A.M. It rained on them where they were so it took longer than they thought it would. Finally they called again about 12:30 P.M. and said they were an hour away, my husband called them again at 2:30 P.M. and they said again they were an hour away. They were told that the radar was showing about 4:00 P.M. we would get rain, well guess what they waited until 4:00 P.M. to show up so they said they would be back the next day (even though the rain ended 1/2 hour later). They said they had two other appointments first (in other words if they bump you, you still have to wait) but they would be at our house by 3:00 P.M.

We just received a call at 3:30 P.M. and again they said the job was taking longer than they thought but not because of rain this time. Will try again tomorrow they said. So we are still waiting on our windows. The few dollars we saved between Window World and Homedepot is not worth the aggravation. We have replaced several windows with Home Depot and have never had a problem with workers showing up when they say. So for two days I had to stay at the house waiting on them for NOTHING.

Obviously Window World does not have enough installers to cover the area but if they keep working like this I don't think they will have to worry about it. We have not received the windows yet but the salesperson said they are the exact same window we got from Home Depot so I already know I like them. Next time I will go back to Home Depot for the extra couple of bucks!!!!
     
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bcd on 2009-10-10:
You should have been first on their list for today. That's poor service. Good review.
Anonymous on 2009-10-10:
You should be commended for your patience. This was the perfect example of what customer service should not be.
dgillbee on 2009-10-13:
Thank You for your comments, yes I was very upset that we were bumped and you don't go to the front of the line when they do this to you. We did get our windows on Sunday which is the installer's day off so I guess he felt sorry for me.
One thing though I would be very careful walking around the areas that they took out the windows. A friend of my daughters cut her foot and we had a lot of cleanup of glass inside and out. But I do thank the installer for coming out and making sure I did not have to take another day to wait on them.
dgillbee on 2009-10-19:
Follow Up...

The regional manager of Window World called my husband and was upset with what had happened and said he would look into this situation so it did not happen again. He also gave my husband his personal number in case we needed anything else. Most companies would ignore reviews so I have to give a thumbs up to Window World for responding to this review.
Anonymous on 2009-10-20:
I work part time peak season every year for a roofing company. They also install windows and additions. Sometimes, the guys get held up at a job. Sometimes it shows rain and they have to wait to make sure they can complete a job before they get started. or that they can complete a job before the rain hits. It happens.

With the liability they carry, I know the company I work for do not begin tear off of a roof if it shows rain on the radar, regardless of what the sky might look like right them. Imagine a house filled with water and the damage they would be responsible for. Same with additions and windows.

They work in the order that a job is paid/materials delivered. Just because the rain ended a 1/2 hour earlier don't you think the working area would still be wet?! I used to hear people say that all the time. "Why aren't they here to put on my new roof? It stopped raining"..."Yes ma'am. But your roof is wet." "So." "So, if we take off your existing shingles, guess where all that water will go".

They came out on a Sunday, probably someone's day off. You should thank them instead of complaining. Sometimes you just have to wait.
CCT on 2013-01-07:
I wanted to comment on this 3 years later. Window World has over 10 crews that install anywhere 50- 300 windows per day. A lot of jobs are 2-5 window jobs and they are assigned 2, sometimes 3 jobs per day. Sometimes it is real hard to get them all in on that same day. The only thing I can say is that the sales representative should have prepared you worse case scenario and the actual installer should have not given you false hopes that he would be there that soon and then not. We have new management in our installation department since May 2012 and things have changed for the better even though they were good before.
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Horrible Service and Install
Posted by on
Rating: 1/51
DALLAS, TEXAS -- I am so disappointed in the service we have received from Window World. We ordered replacement windows and a replacement sliding door from Bill on 3/15. The installation was on 4/14. The crew who was supposed to show around 10am ended up at our house to start installing at 4pm. One of our windows was ordered incorrectly by Bill (salesman) so they cut the window they had up and jammed it in the opening. We were told that a rush order would be put on the replacement window and we would have it in 2 weeks. After the rest of the windows were installed the crew left at about 10pm. The next day I look at the windows and my window sills are torn up, caulk isn't even filled in properly around them, they completely forgot to caulk one window (and left a drop cloth), and there's an exposed screw where they drilled through the frame. I called Aaron [snip] (field supervisor) the next day to explain the issues, he said that he would get someone back out the following day. The crew member shows up finishes the job from the initial repair and tells my husband they're not responsible for fixing the window sills! I talked with Aaron [snip] again on 5/15 inquiring about the replace my window we were supposed to receive. Aaron tells me he will look into it and call me the following day. No response. Aaron finally calls me on 5/21 and leaves me a voicemail that they have the window and need to set up installation date. That was 2 weeks ago today. My husband and I have both called multiple times to try and set up a date for installation with no response. My husband called the corporate office to advise of the situation, their response was: " we'll call the local store". Still no idea when we'll get our window installed. I hate to resort to social media, but, I feel there is no other outlet at this point. We bought this house on 3/12 and knew we wanted to update our windows. I would like to have a house warming party but we have a window that is cut up and looks awful in our kitchen. How can this be resolved? Please advise.
     
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Horrible Customer Service After Phony Promises to Capture Sell.
Posted by on
Rating: 1/51
OKLAHOMA CITY, OKLAHOMA -- An older grandpa like salesman promised that new windows plus all the wood around the old rotting windows, except for the transom above the window inside the sheetrock, would be replaced all for $189.00 per window plus $50.00 per window to tear out old windows. OK, not bad, all new wood, sure I would do that, the salesman seemed trustworthy. Here is half the money.

The installers arrived 4 weeks later, looked at the windows, and said the wood is rotten around the old windows and they didn't think it was a good idea to install new windows. Well, you are supposed to install new wood around the windows or that is what I was told by the salesman, please just call and get this clarified. I am sure there was just a mistake. But the guys were sent to my house from Window World and were actually told that they would not need anything else for the job but the windows. The installer said that they were often sent out to jobs that the homeowner was told one thing but they never intend to fulfill the empty promises. He asked that I didn't say anything about what he told me because he would not get any more work from Window World because he was just contracted labor that they randomly use.

The phone call produced nothing but an ensuing argument between me and the owner. They told the contractor to install the windows as is. I told the owner that I would take him to court if he didn't replace the rotten wood around these newly installed windows. The owner came to my house arguing with me and even threatened to tell the judge if I took him to count that I cursed him out over the phone which absolutely did not happen. I showed him areas that I could push my finger into the old rotten wood. The next day about three window sills on the outside of the house was replaced. One of the sills had a crack the entire length of the window sill.

The two guys installing my siding listened to and witnessed this entire drama took it upon themselves to tear out the broken wood on the window sill as well as replacing the other rotten wood around the windows. I will never purchase a single item from Window World again and I will never recommend them to do anything for anyone.
     
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Lousy at Teaching New Jobs to Employees and Nasty Management
Posted by on
Rating: 1/51
PITTSBURGH, PENNSYLVANIA -- I worked for Window World for one month and they never gave me enough time to learn the job. They didn't get any traffic flow in their showroom - 30 people in one month - and blamed me for not getting enough appointments for salesmen. I got 15 appointments for 30 guests! I had to leave work for 30 minutes to go home and find my wallet, which I thought I lost, and they docked me for four hours pay. They were mad because I didn't notify anyone and took $36 out of my pay. No one was around to notify! The marketing director jumped on my case less than one month into the job because of low productivity, lack of communications with her, complaints from five customers who lied about bad experiences with me in the showroom or on the phone during greeting calls, and a broken window pane that I never touched. I completed most of the greeting calls - 300 in one month - with positive results and they terminate me for losing two contracts because two customers didn't give me a chance to say anything in the showroom.

Then I got blamed for not directing a salesman, who was present in the showroom, to a customer when they are looking for windows. I was never told to do that. I scheduled appointments on my computer when the customer was available for an appointment. I would get on the phone with a customer to review their contract and I couldn't even read details back to them because I couldn't understand the salesman's writing style.

One time I said the wrong color to a customer and they cancelled their contract because they claimed they talked that same day with the salesman and changed the colors of their windows. I didn't know they spoke with a salesman and then she cancelled the contract. I got blamed for that as well. They kept changing the job description as we went along. I went on Craig's List to look for a second job because I was only getting $9 per hour and they had the audacity to post my job the day before they fired me. They claim they help various charities with generous contributions. Now I face losing my house to a school tax bill due November 30 if I can't find work and falling behind on other bills because Window World makes new employees out to be scapegoats for their lack of communications and lousy training procedures.
     
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Soaring Consumer on 2013-08-17:
I suggest filing a complaint for the Department of Labor, taking away wages earned is a blatant violation of labor laws. Depending on your state laws there may also be additional violations regarding how you were treated.
Yup on 2013-09-04:
No surprise here. All too typical of the WW business model. Go to the Department of Labor ASAP and tell everyone you know about your experiences there.
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Siding Installation
Posted by on
Rating: 1/51
ALEXANDRIA, LOUISIANA -- I paid for half of the windows & siding in April, was told it would take about 3 weeks for it to come in & allow 1 week to finish any job that may have been started, understandable. Window installation, no problem, only took about 4 hours.

The siding job however, I just kept being put off. Finally they started July 2, it was only to take 1 week to complete. Here we are July 24, still not done. Today they ran out of siding, now have to wait again, until whenever. This has been very stressful. I did not research Window World beforehand, wish I would have now.

They are taking on too many jobs & not enough help to complete the work. When the crew is here working, they work, but a day here & there never gets you finished. Today I was told about being short on the siding @ !:00pm. I talked to the salesman around 5:00pm, he had not yet placed an order, he would do so in the morning. This is just so frustrating, but you live & learn after the fact.
     
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The Windows, Installation Process and Customer Service at Window World Was Way Below Satisfactory.
Posted by on
Rating: 1/51
FARMINGDALE, NEW YORK -- Unfortunately, I have to say this has been one of the worst experiences with any home improvement projects we have done and we have done a lot over the last 2 1/2 years. We had our windows installed at the end of last summer and it has been one problem after another right from the beginning. It started with the company delivering the wrong windows twice and it went down hill from there. Although most of the installers were courteous, the workmanship was horrible. I have never taken the time to write a negative review before, but we just keep encountering problem after problem. When windows did not close properly we were told they needed to mold into place. Apparently, after 6 months they are still not molded. Phone calls and messages are never returned. It is our experience that customer service is not part of their business profile. We needed additional windows, in two other rooms and went with another manufacturer which has been fabulous. I would definitely think twice before signing up with Window World.
     
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Unsatisfied With Order and Workmanship
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Rating: 1/51
GREENVILLE, SOUTH CAROLINA -- I called Window World a year ago and I had windows and doors ordered. I was told to pay half up front and then when the job is finished pay the other half. No problem. So when the doors and windows came in they came promptly to install them. Great right? Wrong. The windows were fine. The doors came in the wrong color on one side and also 1 of the doors came to open on the wrong side. Well we had to send one door back because it opened wrong. So we ended up waiting another couple months to get it. But the other doors the installers suggested to paint one side of them because we really needed them installed we didn't have functioning doors before. We had them painted and since then the paint has come off on the inside portion of the door that came factory painted. The door also will not stay shut .When the wind blows it comes open. We have called several times over the past year. They have sent out the same person twice and he tries to work on it to tell us it can't be fixed, they will order us another door. Well they ordered one they said it was ready but not painted .Then they said the painter didn't do a good job so they will have it repainted. Finally they called again to tell us they were going to install it just to cancel it again. I would not ever use this company again.
     
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