Window World Consumer Reviews - Page 5

LAS VEGAS, NEVADA -- Warning - Window World. In my case this company didn't install all windows as promised because they made a mistake measuring them. Still, the entire invoice amount was billed to my credit card. I didn't get any reaction to four emails and two phone calls. Only after the 7th try I was promised a partial refund. In regard of the remaining work at the unfinished windows: it was supposed to happen within two weeks, it took them five.

Windows World does not offer any discount and refers to their fine print that allows them 180 days to react. They also refuse to provide you with a written answer so they can't be held accountable. I would be very careful doing business with them.

BEL AIR, MARYLAND -- I special ordered two windows, one garden window and a five foot half moon five foot. The order took almost 10 weeks to arrive and if I didn't call I would have never known about the delay. The windows both got installed on 12 June 2014 and the Garden window – cost $4000.00. Yes, $4000.00 for a garden window which didn't fit so the owner came out the following day to inspect issue and said he would take care of remediation issue.

The window was never installed but put in place with a few screws and if I hadn't sealed it would have had huge holes on both sides. I have made several calls, was told John or Genie (the two owners) would call back but they never return calls or have yet to have anyone come seal the water leaks or properly install the window.

While I used foam insulation to seal leaks the window is not properly in place and the owners don't make any effort for communicating intent, date for remediation or... I call everyday and speak with Kathy, who says she has to talk with John or Genie – Good luck having one of the owners call you back. HORRIBLE CUSTOMER SERVICE!

PLANO, TEXAS -- We were looking for 38 Low-E replacement windows for the current aluminum ones. WW advertised $189 and $250/window depending upon when you look at their site and what they are actually comparing against. The windows appear to be of reasonable quality but they are hollow plastic and the various fittings (locks, window opening strips, etc) are thin plastic.

We had a salesman measure all of our windows and provide a quote. The quote was full of "up charges" for a different vinyl color (beige), mullions installation, removing old windows (who does window replacement without removing the old windows?), "administrative costs, ad nauseam. The bottom line is that with all the "up" charges, the cost per window was actually going to be $461 or DOUBLE plus their advertised price. You can purchase better Pella or Andersen windows for about the same cost. Why would anyone fall for this scam?

DALLAS, TEXAS -- I ordered $3072.77 worth of double hung windows with lattice on Jan 4, 2014 from the DFW Window World (WW) Office. The windows were installed on March 19, 2014. After install, one window failed to open/close within 24 hours of install. After 3 failures and 3 service calls (same issue) over several weeks, the manager of WW scheduled an appointment to come out and get the serial number to order a replacement frame and window.

The manager rescheduled the appointment twice before he came out. Once out the manager was here, he said he would put a rush on the replacement order. I have now waited over 5 weeks (rush I think not) after he obtained the serial number for the replacement window with not a single call to update me.

On 5/22/14 I called to get an update and was told that they did not have anything in the system which I expected since during the entire process I have been the one to initiate every follow-up phone call. They have not once taken initiative to resolve the concern. They informed me that the manager would call me back but could not give me an ETA on the callback.

Billing: After 3-5 months of headaches, multiple calls, and wasted time a consumer would expect reasonably that the company would wait to bill me for the product since they have not gotten it correct from day 1, but NOPE I am still expected to pay my bill on time yet they don't have to give a quality product! While I like the windows the install, follow up, and customer service have been a nightmare. Now I know why they offer such a good lifetime warranty for repair/replacement.

NAPERVILLE, ILLINOIS -- I contracted Window World to install new windows for all of my windows, a new bay window and a new storm door. Sales date was November 2, 2011. Did not hear from company again until ready to install in late January. ** from WW called to arrange delivery dates since it would take 2 days to complete the job. He offered me two weekday delivery dates, February 1st and 2nd (Wednesday and Thursday).

I informed him work is busy and I could not take 2 weekdays off work until after February 11th due to our workload. ** stated he needed the warehouse space and could not wait that long so he scheduled to have my windows installed on Friday February 3rd and Saturday February 4th. Crew that came Friday was not a Window World crew but a subcontractor. I was OK with this.

They got to work and all was going well. At the end of the day, as the crew was packing up, I asked what time they would be back in the morning and they informed me they were not coming back until Tuesday February 7th. I stated this was not possible and that I had been told they would be back Saturday Feb. 4th. They informed me they had another job that was scheduled to be done Feb. 4th and that I would instead have to call the office Monday and schedule the remaining install the FOLLOWING Saturday, Feb. 11th.

I had already made arrangements for my wife and twin 7 month old babies to be out of the house on Saturday Feb 4th, and now I had to make new arrangements for them to be out of the house the following week on the 11th. On top of not coming back when they were supposed to, the crew also left gaps between the windows and frame to where outside cold air was blowing into my home. I had to go to the hardware store and purchase gap filling foam since I could not let cold air blow in my house for more than a week.

I called Monday and spoke to ** in the office who listened to my complaints about the crew not adhering to the scheduled work dates and leaving the install project in a state that was unsatisfactory. She asked me to send her an e-mail with photos and my complaint. I did that on Monday Feb. 6th at 9:30 am. Despite several attempts later Monday and all Tuesday, it took until Wednesday Feb. 8th for the office to e-mail me back. ** stated that "unless it is for a crew not showing up there is usually no discount. I will bring your concern to the installation managers attention again and let you know if there is a change."

The issue arises from WW's use of a subcontractor who they cannot control. I contracted Window World to complete the install, THEY contracted the sub contractor. Their poor communication is not my problem, WW should have made this right for their customer. I argued that the crew not coming back on Saturday WAS a case where the crew did not show up.

In the days since, I have repeatedly tried to contact ** concerning this issue. She has replied to me about other issues but will not discuss the requested discount. I have also requested to speak to **, or whomever is in charge of the Naperville office but no one will call back. I have also requested a number for Window World Corporate and cannot get anyone to provide one.

I am requesting a nominal discount as a good faith compensation for the additional week that the install took, for having to reschedule time for my babies to be out of the house and for the crew's poor workmanship on the initial install. The company has since completed the install and the product looks great, however the customer service of this company is extremely subpar.

ALLEN, KENTUCKY -- 1. Dec. 19th, 2008 Rodney Castle came to our house and provided us with an estimate to replace our Windows. This same day my wife paid for half up front and agreed on the contract.

2. Monday, Dec. 22 I called Window World and spoke with **, employee of Window World and told her I would like to add another window to replace an old window air conditioner. ** replied that they would not have to order that window because they had one in stock. ** then came out to our house again and measured for the additional window and said it would be $300 dollars more for this addition. ** told my wife he would send a guy out to go ahead and install this window since they had it in stock.

3. On Jan. 6th 2009, ** came to our house to install the first window that they had in stock. At the end of the day, he told my wife to go ahead and pay him the $300 for this window. She did so with a check. All this time we were under the impression that this was all done by Window World. 4. On Jan. 15th a second crew showed up to install the other 11 windows. This crew did a superb job on installing the windows. The crew informed my wife that the first window that was installed was not done correctly and we should contact Window World to get it fixed. The work on the first window was not acceptable.

4. I called Window world and reported the issue to Andrea at Window world. She stated that the window was installed as good as possible. She then said that it was her husband that installed the window and he said that the window was installed properly. I informed her that that their own workers told my wife to report the window as improperly installed. From there I seen that the local Window World was not going to resolve the problem. 6. I contacted the corporate office online by submitting a complaint online.

5. ** called soon after I submitted the complaint online and told me the corporate office had called their office. Andrea then went on to say that Window world would replace the window and fix the sheet rock around the window. She said it would take around 4 weeks. I was satisfied with that. 8. On Feb. 16th, 2009 I called Window World to follow up with the replacement window. I spoke with [the] Vice President of Window World. I ask ** about our replacement window. He then informed me that they had fired ** due to problems such as my case. ** said he would contact me back after he found the information on my window install.

6. On Feb.17th, 2009 I called Window World again to follow up since I heard nothing from **. At this point, ** informed me that they could not replace the improperly installed Window because ** had given that item to her husband ** to do on the side. ** said this was done outside of Window World. At this point I was very upset. All this time I am dealing with Window World employees and spending almost $4,000 and then ** is telling me that one of our windows was done by someone besides Window World. Therefore this window is not under warranty, the window will not be fixed, and there is nothing Window World can do about it.

** informed me that he could give me **'s cell number. I told ** I had purchased everything from Window World, or at least that was the impression gave to me by **, a Window World employee and **, a Window World employee. ** said they would not fix the problem.

10. I contacted the corporate office via phone. I think the ladies name of **. I told her the story and she said she would contact the Window World at Allen and call me back. ** called me back and upheld the same stance as **.
    Conclusion: I am stuck with a Window that is improperly installed that I gave $300 for that all along I thought I was purchasing from Window World at Allen Kentucky from Window World personnel. However, now Window World has fired those employees and will not stand behind their business.

CHANTILLY, VIRGINIA -- I have had the worst experience ever with Window World of DC. First of all they say the sell a 189 window installed, that's a lie. Yea sure they will install it for 189 but you got to get this and that (you have to get the ext. Trim and low/e argon gas and any other options more $$$) and the 189 is their low end window... So right off the bat it's more like 400 per window minimum. OK so that isn't the bad news... Oh and the sales people will show you reviews and comments from previous customers raving about the company but I think that's total bs probably just made it up themselves.

The sales people tell you "oh you'll get a call in a few days 3-5 at the most and someone will come to measure your windows"...Another lie. Nobody calls you. No one. You have to call and practically beg and complain for someone to come out. And when these people who work over there answer the phone they have this attitude like why are you calling me? What's your problem? Customer service really really really sucks. The people who work there must be miserable. It's like you're calling the morgue. You got to be courteous, have a smile in your voice but more like they're angry that you called.

Oh and when this measurer does call you he doesn't speak English. Yea so you have a really hard time trying to communicate and the caller gets upset with you and yells at you. Umm hello I'm the customer I should be upset not you. And the installers don't speak English so you got to call the office and go through hell just to communicate. I mean they speak very limited basic English. And I got no problem if you can't speak English but if I'm paying you guys thousands of dollars I shouldn't have to go through that to ask questions during install.

Cheap windows cheap labor a friend told me. So they say 4-6 weeks from time you sign a contract to the time you get installed another lie. Took 3 months. It was a nightmare mismeasures, order wasn't placed correctly, oh the truck from the factory didn't bring the windows blah blah blah excuses excuses.

And they rave about their lifetime all inclusive warranty. Yea if you call and complain 10 times and put up with their horrible customer service. If you ever call them they'll say I need to take a message we'll call you back... Yeah next year. I had to drive to their office just for them to listen to me when I had a warranty issue and when I just wanted to know what the hell is taking so long for you guys to call a customer back. Look if I wasn't so upset with their product, service, and just the way they treat people I wouldn't be wasting my time putting this up. I just don't want anyone else to go through this nightmare because they say they're great but they're not.

LANSING, MICHIGAN -- It took them about 5-6 hours to complete installation. Once I saw the work, we realized that hasn't sealed the windows and we could literally see outside through the huge gap they left. None of the screens close. The holes have let tons of flies into our house. The windows don't even open all the way. Please, save your money and go with someone else.

PITTSBURGH, PENNSYLVANIA -- Window World left a window out of the order, not installed, with poor customer service, and a rude installation manager.

SADDLE BROOK, NEW JERSEY -- Terrible installation job. Low quality, very negligent. Window wasn't caulked and leveled.