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Liberty Mutual Insurance Complaint - Really Disappointed and Let Down - 2002 Mercedes & 2007 Tahoe
2002 Mercedes & 2007 Tahoe - Complaint
BOSTON, MASSACHUSETTS -- I have sang praises of this company. I felt there was great integrity there. However, I've only had one speeeding ticket ever since 1984.
While doing business at the county courthouse I backed into a car the size of the out of date Yugo as a fender bender breaking the unoccupied vehicle's right headlight. Little did I know as I prepared to leave my info. for the owner there was a deputy who saw the whole thing & I didn't know it. He said because of your honesty, I'm not going to ticket you, but call your insurance I'll stay here until it's complete and I did, was told by insurance representative I would have accident forgiveness. When policy renewed it skyrocketed by 1,000.00 more yearly. Never missed a payment which is automatic deducted from my account. Found out you have to be with them 3 yrs for forgiveness and this will remain in effect until I'm 61. Very Upset Never even told me in the renewal papers had to call 1-800# to find out reason for big increase. Was told that it should have been explained to me in more detail, plus I am on permanently disability. Looking for new Insurance. Very hurt & feel cheated, really trusted Liberty Mutual, had greatest respect & even referred family & friends.
So long Liberty Mutual.
While doing business at the county courthouse I backed into a car the size of the out of date Yugo as a fender bender breaking the unoccupied vehicle's right headlight. Little did I know as I prepared to leave my info. for the owner there was a deputy who saw the whole thing & I didn't know it. He said because of your honesty, I'm not going to ticket you, but call your insurance I'll stay here until it's complete and I did, was told by insurance representative I would have accident forgiveness. When policy renewed it skyrocketed by 1,000.00 more yearly. Never missed a payment which is automatic deducted from my account. Found out you have to be with them 3 yrs for forgiveness and this will remain in effect until I'm 61. Very Upset Never even told me in the renewal papers had to call 1-800# to find out reason for big increase. Was told that it should have been explained to me in more detail, plus I am on permanently disability. Looking for new Insurance. Very hurt & feel cheated, really trusted Liberty Mutual, had greatest respect & even referred family & friends.
So long Liberty Mutual.
Comments:
Posted by onlooker on 2012-01-08:
get back to your agent on this and discuss clearly what happened, what you were not told etc. If your referrals went to that same agent - you might get some response.
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