AT&T U-verse Complaint - Bait and Switch - Undisclosed Charges!
OAKLAND, CALIFORNIA -- I have been an AT&T customer for 20 years!
I recently requested new number be ported to an existing AT&T residential land line with AT&T DSL service. Rep advised that old DSL service @ $14.95/month would no longer be viable once new ported number becomes operational and insisted on an "upgrade" to U-verse service as well. Advertised U-verse monthly rate of $14.95, so I agreed to the switch on condition that there would not be any additional setup charges. AT&T representative confirmed same.
Upon receipt of new bill a whopping charge of $63.
Breakdown: Pro-rated charge for 21 days before "new AT&T 12-month billing cycle" takes effect @ $38/month = $27 instead of using advertised new monthly rate of $14.95/month
Activation charge for U-verse service = $36 despite the existence of my original DSL service... in spite of the fact that it was AT&T's decision not to continue support for DSL.
Spoke with their customer service representative for over 45 minutes and could not get charges removed.
Monthly rate on new bill still showing $38/month with no offsetting credit, instead of the advertised $14.95/month... apparently it will take 4 months for AT&T's billing system to reflect the true advertised rate.
Meanwhile penalty charges keep accumulating at the incorrect rate of $38/month??!!!