Value City Furniture - Warehouse Decepton Not Store Deception

White Sectional

Review by ohtasteansdseelord on 2012-10-26

Rating:

OHIO -- I purchased a white 5 piece sectional as well as a recliner when the sectional was delivered 3 of the pieces were partially covered. Later on the night I noticed that 2 of the pieces didn't appear to be new. I called the warehouse and told them about my concern. A date was set for the 2 new pieces to be delivered to the be delivered to me. The night before the delivery was to be made I moved the furniture around and noticed that 2 more of the pieces of the sectional was damaged. I went to the store and began to talk to the manager and a two other employees. I told them that I wanted my money back the furniture was less than a week old. The manager was kind and apologetic as the other man tried to assure me the plastic was often taken off at the warehouse to inspect the merchandise. The comment of the man made me angrier because that meant that they knew what they had sent out to me was inferior. Then he told me they may have taken the plastic off in the truck. I assured him that that wasn't the case I saw the furniture uncovered there was no signs of any plastic on 2 of the pieces. I showed the manager the pictures in my camera some of the pictures didn't come out as well. I told the manner that my social he coordinator had also took pictures and she would have them ready asap. The manager assured me that he believed me and the warehouse should have caught the damages. The manager tried to make it right withe but I told him that my trust with the warehouse was destroyed. They insulted me [by] trying to pass of something that wasn't worth what I had paid for. O told the manager that I didn't want anything in the store I jut wanted my money back. The manager made sure that I wouldn't have to wait another week for me to get my refund. The manager called me later on in the evening and told me that refund was ready. A credit was issued back to mu card and the rest of the large refund was given to me in cash. My problem wasn't with the manager the cashier-secretary my sales person they were great my problem is with the warehouse. God worked it out for me may he bless those who were a blessing to me. Shame on the people at the warehouse who authorize the inferior merchandise to be sent out to people who deserve better treatment and better merchandise...All this happened 10/26/12 I told the manager that I wouldn't bash the store and I meant that some of the stores get blamed for what the warehouse does or doesn't do...If I could deal with the store only and never have to deal with the warehouse I would purchase other items from the store. How sad for vcf the losses are piling up...