Efaucets.coms - Company Lies to Make Money - Don't Support This Business
Kohler Kitchen Faucet - Complaint
ATLANTA, GEORGIA -- I ordered a faucet late one night and in the morning realized I had purchased the wrong item. I called the company to see if they had the product I really needed and they did not. So I tried to cancel the order. The customer service representative told me items were processed immediately and my faucet was already on the dock to ship. She said she would waive the restocking fee and just to call for a return authorization number when it arrived.
Well first, the item was not on the dock ready to ship. According to their own tracking information, the order didn't ship out until 5 days later. When it did arrive, I had to call FOUR times to get a return authorization number and they then informed me they would NOT waive the restocking fee. So basically I was out the money to ship a product I did not want to my house, another $27 to ship it back and about $60 in the restocking fee.
All the while, there is NO REASON my order could not be cancelled before any of this occurred. I truly believe I was lied to so they could at least pocket the $60 on the order.