Kmart - Fraudulent Advertising/methods Extremely Poor Customer Service
Schwinn Womens Riverside Bicycle - Complaint
Went to Kmart to look at and possibly buy bike which was on sale for $129.99. They didn't have in stock. Went home and through my Discover rewards attempted to order bike ( which directs you to KMART. com) as I would have received an addt'l $25 off. When I went to the pick up at store drop box it gave me 1 selection which is approx 30 miles away - approx 10 more than the one I regularly shop at. I called customer service spoke with 3 people who informed me the bike is not available.
Then spoke to"online supervisor" who was condescending in his attitude - in as much as saying tough luck lady. I sent letters to the 2 top executives of Sears Holdings. No response. Then filed complaint with BBB. Received response from"escalated Service Mngr" who also misconstrued my complaint and unwilling to work with me. At first saying the bike was not listed on the site ( which it was) then stating it is and I was the one who did not want to go to the store to pick up. The price offered was $199.99 not the original sale price I originally went for
Then last week the same bike was advertised for $159.99. No wonder Sears/Kmart isn't doing well financially. They are unwilling to provide decent customer service. So instead of offering me the bike for $30 less than the original advertised price they are letting a sale just slip away.