UPS - Lost Package
FAIRFAX, VIRGINIA -- The UPS website said that the package was delivered and left at the front door at 1:05pm. I was home at 2 pm and did not see anything near my front door. It was Friday. On Monday I called to the store (6pm) and complained and they returned money. Today a UPS postmen came and ask me sign the paper that I did not receive the package and since now it will be required for me to be home to sign any package I receive from them.
So why did they punish me for those thing? I am wondering if I can complain somewhere else?
As it appeared in one month, the UPS man, delivered the package to the wrong address!! But he did not want to admit it! He decided that the best way to deal with the problem is to show his anger and label me as a liar. He did not want even to leave the textbooks from Amazon near the front door as he usually did. I order a lot of textbooks before every semester (about 20 books) and books usually arrive one by one, I cannot go to the UPS office every time!
So I went to the UPS office and complain to his manager. The manager was really surprise, because he did not order his employee to force me to sign every time. It was the UPS driver's personal initiative.
As I said the package appeared near my door in one month, and was labeled as "delivered to the wrong address", it took one month for the UPS to re-deliver !!! After that I noticed that we have a different UPS driver! Apparently, the previous one was some how punished for his actions.
And yes, 6 pm store returned money on my debit card without any problem, they just believe me! When I finally received my package I just sent it back to the store, and they were really grateful for that.