Sony Computer Entertainment - Worst computer repair and corporate customer service I've ever dealt with
Playstation 3 - Complaint
SAN MATEO, CALIFORNIA -- I originally contacted technical support for a bad video card on a PS3. They arranged to repair the unit out of warranty for a fee. A refurbished unit was sent to me but the four screws holding the hard drive to the removable tray were overtightened so that they could not be removed. I had it for two days. I contacted them and they arranged to take the unit back, apologizing and offering a free game for my trouble. I shipped it back. Four weeks later I followed up and found out the system was being held because they claimed there were bugs in it. I protested explaining that this was a new unit. They finally relented and gave only a 30 day pass to the PS network instead of the physical game. They overnighted another PS3 but it had the same overtightened screws. I called back and their solution was instead of repairing the hard drive and tightening it to the proper specification to send me a new bay and screws so the original drive was still not repaired and stuck in the cage. They refused to take it back and fix it. Corporate agents refused to help beyond this and had no regard for how I felt about the company. One hung up on me. A supervisor refused to help and they wouldn't even give corporate contact information where to send a complaint. I've dealt with Lenovo, Toshiba, Microsoft and HP. I've heard horror stories of people having units not serviced due to accusations of insects or delays but I couldn't believe it happened to me. Sony's customer service for the PS3 is the worst I've ever had. I can't recommend anyone buy a PS4 now because of this horrible experience.
Shoddy hard drive repair