AT&T/Cingular Complaint - Refuse to close identity theft account
On 3/8/07, I went into the Radio Shack Kiosk in Bonita Lakes Mall in Meridian, MS. I purchased two phones and activated them with a contract with Cingular (now AT&T) Wireless. I gave all the personal information Radio Shack requires. Paid with my Credit Card and Left. When I got my credit card bill and my wireless bill, I found I had been charged with three phones and three Cingular contracts. The girl who checked me out had made the charges.
The extra phone was shipped by FedEx to Louis Hopson of Meridian. I have the signed receipt from FedEx. It was delivered on March 10, 2007.
I went into to Radio Shack and talk to the manager. I wanted the girl fired. I wanted my money back. I wanted my falsified contract with Cingular cancelled. He said he was not able to do any of these things.
By this time I had received a bill from Cingular/AT&T for this number. I called them and told them it was identity theft, that I was not responsible for the bill, I had a police report, etc. They informed me that I was, even though they have nothing signed showing I purchased this service.
On 5/16/07, I filed a police report. Radio Shack even refused to give me the girls name. The police said they would investigate and I said as soon as they had the girls name I would press charges.
Radio Shack said every sale had to be entered by first entering an employee ID Number. That is how we found out for sure that it was the girl who waited on me. The man who received the shipment was her boyfriend. There phone statements show many calls back and forth between them.
In the meantime, I got a $711.40 bill from Cingular/AT&T. I refused to pay. They said they would disconnect all my phones and filed a report with the credit bureau. They told me If I wanted to disconnect my services there would be a $200 disconnect fee.
I have good credit, don't want to see it ruined. So I paid them the $711.40.
I contacted my credit card company. They investigated. They said the charges were false and refund the money back to me.
Cingular/AT&T came after me again for the money. I paid them.
I finally found out I could stop the ongoing charges by simply reporting the phone stolen, which I did.
But in the meantime I am out the cost of the phone and the cost of the services for this phone.
Cingular/AT&T is in the wrong here. I believe they should refund my money and recoup there losses from the Radio Shack that is their representative.
I would beware using their services in the future.