Honda Complaint - Charging for services not rendered
BROOKLYN, NEW YORK -- American Honda Motor Co., Inc.
Honda Automobile Customer Service
1919 Torrance Boulevard
Mail Stop: 500 - 2N - 7D
Torrance, CA 90501-2746
Subject: Dealer services
2000 Honda owner
I took my Honda to the Honda dealer on 2722 Nostrand Av, Brooklyn, New York, 11210. I told the service man that. My Honda engine light is on and it has a slow pick up from 20 to 30 mph.
My complaint is that they charged me about $900.00 for services not done. Then after charging me $900.00. They then said the problem with my engine light is the Alternator? And wanted to charge me another $600.00. Now my question is why I wasn’t charged $600.00 first when the problem was found. The mechanic changed all my wires and distributor assy. And stuff and the problem was the alternator. I am not happy with this service at this dealer ship.
I gave the dealer $900.00 to fix my car and it is not fixed. I want my engine light fix. And if this Honda dealer couldn’t or couldn’t find the problem then they should have said so and let me find some street mechanic who could.
I was giving a Honda Service News Troubleshooting TPMS paper. After he wasn’t intelligent enough at first to find the problem. Enclosed is the paper work. I sent a first letter on 8-4-09 a copy is enclosed. I took my Honda back to the same dealer because the mechanic disconnected my radio. And when I drove away I was so angry that I didn’t take the car back I just went home. Also note I had a tune up about a
About two weeks later the Honda dealer called and asked me what problems I had with this dealer service. My Husband got on the phone who is also a 2007 Honda owner, he explained to dealer the problem. After the dealer made so many excuses about why my car isn’t fixed. He said to bring the Honda 2000 back to the dealer to put the radio back on. Now remember the Mechanic, Mr. Tony Johnson when he first worked on my car. He called me and asked me if he could disconnect my radio to work on the car. I told him yes. Now my car is returned to me again with out my radio working.
My Complaint with the service of this Dealership is,
1-brought to fix engine light on; - ---- charged me $900.00 - - light is still on
2-dealer wants to change alternator; - price $600.00 --- says it might fix light
3-dealer broke radio; -- brought back to repair - 3 excuses why is not fixed
4-dealer took advantaged of my wife cause she is a Woman
Gentlemen, you know what the problems are and I do not need to elaborate. As I picked up my 2000 Honda the service man told to go to another dealer. If this how Honda does business to loyal customers. All I can say is you have lost this customer.
This dealer has charged me $900.00 to fix nothing and broke my radio.
10-5-09 dealer calls to tell me to go to another dealer and my care is too old.