Honda Of Sumner Complaint - Poor Service At Honda Of Sumner,Washington
SUMNER, WASHINGTON -- Our family is looking for a Honda Odyssey Touring Model. We check on Craigslist for the best Price for the model and year, mileage, etc. We talked to a salesman at Sumner Honda. He was very helpful but said he couldn't go lower on the price of $26,000. So we continued to look around for a better deal. We noticed a few days later that they posted a lower price on Craigslist at $23,777. We saved the add to our computor and forwarded it to our finance broker. We called up the salesman at sumner Honda and he said it sounded a bit weird but would check it out and get back to us. He called us back and said that it must have been a mistake and said that his Used car sales manager talked to the owner and said that they will honour the price. We called back with our credit card number to the Used car sales manager, who wanted a $1000. deposit. We told him that we will drive down to test drive it and approve the deal based on our visual inspection. He agreed to show it to us and we proceeded to drive 3-1/2 hours from Vancouver, B. C. , Canada. We arrived at aprox.10:30 am on Sunday, Valentines Day. How romatic. So we meet the Used sales manager and another Canadian friendly sales representative They both sowed us the van and we all discovered that it wasn't even detailed as they said it would be. The Used car sales manager was very sad that it wasn't very good to show. He promised that it would be cleaned if we took it. We procceeded to take it out for a spin. It had high speed shimmy and they said that the brakes may need to be turned. No biggy, Wait it gets better... We say that if you can fix it up and honour the discussed price, we'll take it. The deal should proceed to sending our broker the bill of sale and title. But they never fax it.. Two to Three days pass.. They say that it's coming soon.. Finally after speaking to the Finance Manager he says: The deals not going to happen ! In shock I ask, by who ? He says the Sales manager. Well I'm no a fair bit upset and call back and speak to him. He says; the deals not happening. It was a mistake and we are not doing it. Forget about it. Oh And We arnt dealing with Canadians. I told him that he is a bigot and should not be descrimating towards anyone. Money is money and nobody told us that they didn't want to deal with us because we are Canadian. That is a joke. This sales manager, I find out is only 2 weeks on the job and this is the way he treats customers. Absolute horable service. I said that I want to talk to the owner, and he said the owner will not speak to anyone he doesn't want to. I said you are a brand new Honda Dealership and under the watchfull eyes of Honda so they should know about this, And I plan an telling the media (JESSE JONES). People, customers, Canadians, should not have to be treated like this by a Sales manager, who should be upholding the companies INTEGRITY. Stand by theie mistake and settle the deal in a professional manner. The staff involed have since been instructed to not speak about this sitsuation for fear of a lawsuit. Or losing theie jobs ? Who knows ?
Any way, I think that this is wrong and the public should know about it.