Travellers Insurance Informative - POOR BUSINESS PRACTICES
METRO ATLANTA, GEORGIA -- I just want others to know how thoroughly disappointed and disgusted I have been with my experience with Travellers Insurance. I've switched already, but if anyone is considering them as an insurance carrier, be aware. Last year, my car was stolen. I reported the loss, and had to go through covering the deductible, scheduling a rental, etc. Well, the car was found (probably some kids taking a joyride). Body was intact, but of course the steering column/ignition was broken and had to be replaced, and the radio with 6-disc CD changer was missing. Once I got the car back, I realized the Cd changer had not been replaced, so I asked and was told that part went through another division, that the other company they contract with would contact me and it was no problem. To this day, I still do not have a CD changer, despite contacting them numerous times regarding this issue. Added to that, I immediately had problems with the starter on my car, that I had to plan at least an extra 20-30 minutes because it usually took several tries, and I didn't want to flood the car out, so I had to wait and try again. After contacting them, letting them know that this was a problem after I got the car back, I was told this was considered a wear-and-tear issue and that I would have to deal with that on my own. Now, prior to the theft, I hopped in the car every day, turned it on and kept going. I ended up having to pay for this out of pocket, as well as getting AAA so I could get it towed to the nearest shop. If this is what you have to look forward to when you have a claim, then why pay for insurance to protect you in the event of a misfortune? If you have them and have not had to file a claim, be grateful, and for goodness' sake, SWITCH!!!!!!