Amazon.com A-Z Guarantee Consumer Reviews - Page 3

I frequently order from Amazon because of their great selection, low prices and easy returns. I rarely if ever have to make a return. Recently my order included a large nylon dog collar for $10.00. The website picture and description described it as a heavy duty collar. When the package arrived I couldn't believe how cheap and thin it was. I have a 90 lb Lab/Pit who would destroy this before we got to the end of the block. It's going back.

Returns are usually a hassle. You have to get an R.A. number, repackage it then drive to the Post Office or UPS store. This is time consuming for something you don't want. When I logged on to my Amazon account and clicked return I expected a lengthy process. Nope. They said "Just keep it and we'll credit your account" - the $10 bucks. Wow!! No other online retailer has treated me this well. Amazon has definitely earned my business.