Ashley Furniture Bedroom Sets Consumer Reviews - Page 3

SECAUCUS, NEW JERSEY -- Had my furniture delivered today and already it's falling apart. Extremely disappointed poor quality. I'm afraid to sneeze on any of these products because they will fall apart. Never buy here, you will be disappointed.

VIRGINIA -- Ashley stores are independently owned. As such, they do not allow online orders. So when we (living on the West Coast) wanted to purchase bedroom furniture for our grandkids in VA, we called the Woodbridge store to ask for help. We merely wanted a price so we could deposit the amount into our daughter's account so she could go to the store and purchase the furniture. The staff at the Woodbridge store was very curt and rude on the phone, and wouldn't even give us a price RANGE!! We had seen the items in our local store so had an idea, but wanted to know what the items would cost her when she went to purchase them.

After the unbelievably snide tone of the salesperson in Woodridge, we decided to try the Manassas store. A salesperson there took the item numbers from us and gave us a price, including delivery and assembly. We thought all was well. We had his name and had our daughter contact him directly when she went to purchase the furniture after we had deposited the money into her account. But when she got to the store, he was oblivious to our discussion and tried to charge her over $300 more.

She called us from the store and we talked with the salesperson directly again, and he didn't say the price had changed in the 2 days' interim, he just denied the whole conversation! We altered our order, resulting in a loss in sales to him and the store of over $600, only committing to one item since we could not find it anywhere else and wanted it delivered for a birthday.

We visited our daughter shortly after all this and she related more details about snotty comments made in the store about military personnel 'having lots of money', 'not knowing what they are talking about', etc. We were livid!! We are retired military ourselves, and this store is just outside a military base. We can only urge all military to shop elsewhere for their furniture, perhaps with a company who respects the sacrifices of military families, is aware of their limited budgets, and who honors their word of their salespeople! DON'T GIVE YOUR HARD-EARNED MONEY TO PEOPLE WHO DISRESPECT YOU SO MUCH!!

FOUNTAIN VALLEY, CALIFORNIA -- I purchased a bedroom set from Ashley Furniture Fountain Valley. I received my delivery confirmation between the hours of 1:15-5:15. I received a call at 5:45, they were on their way in about a half hour. A half hour goes by, another phone call, they are on their way, they will be there in 15 mins. Still no delivery. I called the manager at Ashley Fountain Valley, they continued to apologize. The truck had broken down that morning, I did not get a call until 5:45 stating the deliveries were behind due to the truck breaking down.

Once they got here at 7:30, they unloaded the furniture and the dresser was last. I inspected all the furniture and once I got to the dresser, a large hole in the back pieces of wood chipped off the leg. I called the manager and told them I would be rejecting this. PEOPLE read your terms and conditions - if there is damage to the furniture, you ARE TO REJECT THE DELIVERY.

I was told they would send someone out to fix the dresser and of course I believed them. Now I'm having Customer Service tell me that I was to reject the delivery if there was any damage. DO NOT LISTEN TO THE EMPLOYEES DELIVERING THE FURNITURE, they will tell you that someone can come out and fix the furniture - NOT TRUE. I do have someone coming out on Tuesday to inspect and fix the dresser but they could not guarantee it can be fixed and will have to decide what can be done to rectify this situation.

This was a very bad situation of a dream for a beautiful bedroom set and it has been destroyed because of lies. PLEASE THINK TWICE ABOUT ASHLEY FURNITURE. People that have had a good experience, thumbs up to you but I have never been through such a nightmare.

MADISON, WISCONSIN -- If you're interested in this bedroom (Porter) set, don't buy from Ashley store. At A-1 Furniture they have the same set and I was able to get it for 1000 dollars less!! And they had the set in stock so we got it the next day. They also treated me soooo much nicer and better. No games from the sales people. The guy quoted me 2499 after
I asked what is the best deal he could do for me. Later I realized that it even included tax, so I didn't have to pay extra (even though I was set to pay the tax)

Originally I went to the Ashley Homestore on the east side and fell in love with this bed set. The sales girl there, after asking her to get a price quote, came back with a price of 3700 dollars, which didn't add up when you crunch the individual numbers so I asked her to break it down. They have tagged along a protection plan fee (10% of purchase), taxes, and delivery because she had asked if I wanted delivery done - by the way the delivery charge was 150 dollars!! Way more than any local furniture stores around here. A-1 is charging me 40 bucks!

After I told the manager I was only interested in the bedroom price not the added fees, he got really condescending to me and laughed at my face! I am usually kind and appreciative that these people are only trying to make a living but this manager at Ashley made me feel like I was there to ask for his service and business, not the other way around. Like well if you don't like my price, go somewhere else.

I should add that as part of his horrid and deceitful tactics, he told me that this bedroom set was an "EXCLUSIVE" Ashley piece sold only at Ashley stores. That's why I left the store feeling very upset and sad 'cause my pride and sense of dignity was torn. I didn't bother to look after that for a bed set. Never ever want to step foot in an Ashley store again!

But things were meant to be, because I happen to go into A-1 for a quick glance at a mattress for my son and there was my beloved bed set. A part of me still feels guilty because it is an Ashley piece. Also imagine the surprised of the salesman at A-1 when I told him the sales manager at Ashley told me it was exclusive and not sold anywhere else. Ashley store employees must have gone through very rigorous training to deceive, lie and try to steal from customers any way they can!!

HUNTSVILLE, ALABAMA -- My husband & I ordered the Porter bedroom suite from the Ashley Furniture store in Huntsville, AL on March 27, 2010 and guess what...we still have not received it!!! We paid cash on the day we ordered it and were told it would be about 4 weeks until it was delivered. We were OK with that as we wanted to paint the bedroom and that would give me time to pick out the bedding... The estimated date of delivery on our paper work was May 11, 2010.

As that day approached, we had not heard from anyone at Ashley so I called them at the first of May and was told it was still on back order and it would be sometime in July before it was delivered!!! If they knew it was going to be that long, they should have called us!! When I asked about a refund, they said they did not know if we would get 100% refund or how long it would take to get a refund!! So we decided to wait it out as we hated to cancel and start the process of shopping for a bedroom suite all over again!

So another month or so goes by and we still have not heard from them. (They have not called us the whole time. If we wanted to know the status of our PAID IN FULL furniture, we had to call them - and set on hold for a half hour each time!!) So, once again, I call them on 6/25 and was told it would be delivered on July 8th, 9th ot 10th and someone would give me a call to set up a time. Due to my husband and I both having jobs, we needed to know in advance so we could schedule to be here when the furniture came - not unheard of I assume!!

So on 7/5 I call to see if we can get a confirmed date of delivery and am told they do not know when our bed will even be made!! What? Are you kidding me? We were told on 6/25 it was to be delivered this week and now you're telling me the bed has not been built?? Is this a joke?? I asked to speak to a manager as this was unacceptable. I was put on hold for 36 minutes and then I was hung up on!!

I was finally able to make contact with the Office Manager who told me she could not help and that the Store Manager was off and would be back tomorrow. I left him a real nice voicemail. Just waiting now to see if he will call me back...I doubt it! But I will call him everyday this week and if I do not hear some good news this week I will be taking the hour drive to Huntsville to talk face-to-face!!

CATONSVILLE, MARYLAND -- This company is deplorable. We bought a bedroom set for our son and his fiance as a wedding gift. When we bought it we were told it was an ensemble, queen headboard, foot board, rails, chest, dresser and nightstand. I signed the paperwork when purchased and handed it to my son...that was MY mistake. I didn't read the purchase paper work. The salesperson never included the nightstand. The first nightmare occurred regarding delivery. Keep in mind they charge an outrageous delivery charge of $120!!!

We specifically, over and over in the store, told them that he was a teacher and the product could NOT be delivered during the day but had to be delivered after 4 PM. Oh we were assured that would happen. Well they attempted delivery with 15 minutes notice at 2 PM. Of course, they were not home. Ashley tried to hit them with a delivery charge. My son fought it and the furniture was delivered THREE weeks later! Customer service FAILURE 101!!!

Then the furniture is delivered with no nightstand and we begin round two with them. I call around to Ashley in Florida with the SKU number of the complete ensemble. Price in FL is cheaper then what we paid for the set without the nightstand. Then I call the store and inquire what the cost would be and the price quoted is $13 more than what we paid. I write a letter and they reply to my son stating...are you ready..."well we will give you the nightstand but we will NOT make any of the repairs to the furniture we delivered that had nicks on it and two of the drawers don't sit".

So they nick the furniture in delivery, deliver a product that is defective and then not stand behind it. PLEASE do yourself a favor RUN AWAY FROM THESE PEOPLE. THEY ARE SCAM ARTISTS, BAIT-AND-SWITCH. I am so sorry I ever took the kids there. I thought "made in America", it's got to be good stuff!!! How wrong could I have been?

GRAND FORKS, NORTH DAKOTA -- So two weeks before Christmas, my husband and I went to buy our new bedroom furniture set for our gift to each other. We picked out what we liked in the store and then proceeded to pay for it. First of all they didn't have one of the pieces we originally wanted. So we settled for something else. We paid and got a delivery date of 2 weeks out. I made sure to take off of work to be home for the delivery. They got here and THEN informed me that they didn't have all the pieces they needed to put the bed together...and they were just going to leave it at that.

So I called the store where I purchased it from and asked what was going on. She had to call me back of course.... 3 hours later she called and said the clerk had forgotten to order the posts to make up the frame...and that it was going to be an additionally 97 dollars. I said no way am I paying that. I got this taken care of and set up a NEW delivery date for those posts and then went to enjoy the furniture I did have.

After looking closely, I saw that the nightstand had been dropped and was split up and the chest of drawers was MISSING STAIN AND FINISH down the side of it. BOTH things that they should have noticed. So I called back and they informed me that they would replace these things when they brought the bed posts. So then they show up the next time and put the bed together and exchange only the night stand. I get home to find out that they had told my father-in-law that the chest didn't come in and they don't know when it will either.

SO...I call them BACK...at this point I am really mad and needing some compensation. She proceeds to tell me she can give me 5% off my next order and will schedule a new delivery date for when the chest DOES come into stock. This was after she said she would call me back the next morning and didn't. NOT ONCE DID THEY EVER CALL AHEAD TO TELL ME THINGS WEREN'T COMING...which still pisses me off.

So to top it all off...after going and inspecting the bed, I realize that my camera that was on the nightstand that they replaced is now missing. I have searched my ENTIRE house looking for it even though I KNOW it was there that morning and it is GONE. So I call the company today and the manager will "get back to me"... YEAH RIGHT. So are they going to compensate me for my camera? I'm sure not...and I get 5% off my next purchase. Do they ACTUALLY think I will EVER buy there again?

After searching for months for the perfect bedroom suite, we found one we loved at Ashley. We spent a long time in the store asking questions to the guy who was helping us. He seemed very professional and helpful, and answered even our toughest questions really well. We left with the impression that we were going to get great furniture, and great customer service if we needed it.

Well, when the furniture arrived, it was beautiful, aside from a minor scratch on the dresser and a few cracks in the mirror! We had two technicians come to look at it. Their idea of fixing the scratch was to dye it, And they didn't even dye it the proper color. After I pointed that out, they found the right color. It still didn't look right, but it looked better. They ordered me a new mirror. After they left, I took a closer look at the dresser and realized that upon putting their tools on top of the dresser, they had actually made another scratch, and this one was really noticeable.

I called them back on three separate occasions before I actually got help. Again, someone was scheduled to come look at the furniture. When that day came - NO ONE SHOWED UP! So I made one more attempt, reached someone, and a couple weeks later, they came to take the dresser and have it fixed in the shop. When the dresser came back, it was fixed - sort of. I decided that I would just get a table runner to hide the scratch and prevent further damage.

As if that wasn't enough, I discovered fingerprints on the side of the dresser and they DON'T wash off - they are dyed on! Oh and lastly, when the new mirror came, it had REDRUM written on it. AND they left garbage all over my yard and street. I will never EVER buy another piece of furniture, big or small from Ashley. I hope everyone who is even considering it thinks again.

RALEIGH, NORTH CAROLINA -- I ordered a bedroom suite from Ashley furniture of Raleigh three weeks ago. They called and changed my delivery date on Tuesday afternoon the day before it was supposed to be delivered. Then someone else called around 8:30 pm to tell me that it actually came in and they would be delivering it Wednesday on schedule between 1 and 6. I took the day off so that I could wait for my furniture to be delivered.

Around 6 pm no still hadn't showed. I called the store they said give them a little more time. They had a lot deliveries is what I was told. I had already moved everything out my room. My husband and my clothes were everywhere in our closet on the floor so that we would have room for everything to be set up

Well 8:50 p.m. rolls around still no delivery. I called the store once more and they said that the truck was on its way. Give them a little more time. 11 pm still no delivery so I called the office and left a message. When the manager finally decides to call back around 11 am Thursday morning to tell me that the furniture never arrived. She tried to say that she didn't know who called me. I made sure to let her know it came from their office the same number she was calling me from.

She acted as if she didn't care. Then she goes and say that they have removed my setup fee which I lost more than that by staying home waiting on their delivery truck. Now I have to wait till Saturday even though I was going out of time but once again I have to schedule around theirs for a delivery that should have been here last Wednesday. The manager went on to say that they were booked for Friday even though my furniture will be Thursday.

Anyone that is reading this do not buy anything from Ashley furniture. Find another store because they do not care about that their employees. For any Cisco, TWC or new Hanover hospital employee I worked at of this places don't order from Ashley. They will just screw you around.

SAN ANTONIO, TEXAS -- I purchased a bedroom set for my mother on 2/28/12. Was told it would be delivered 3/8/12. Received a call a couple of days before delivery and was told there were missing parts to bed so could deliver on 4/7/12. I called today 4/3 to make sure delivery was still on for Saturday and they told me parts are still missing and they would deliver 4/14 if the missing bed rails and footboard arrived. No guarantee.

Went to store and was told I could not cancel order, but I could reselect for the same amount. I know there is nothing else I like because I spent almost 3 hours choosing the bedroom set. I called corporate and argued for an hour without success. It is their policy that order must be cancelled within 48 hours after purchase. I was way after 48 hours when I was contacted about the first delay so I was already stuck.

The representative went back and forth between me and her supervisor. I told her to tell her supervisor that I would have liked to talk to him/her instead of having her go back and forth. She insisted it was their policy that I could not cancel. I asked her if they had a policy about customer satisfaction, but she did not respond. I asked if she could guarantee that I would get all my furniture on 4/14 but she stated no.

I am so upset. I told her not to deliver because I would not take it. I went to another furniture store that could guarantee on time delivery. I do not know if Ashley is going to do anything against me, but I am ready to defend myself and get whoever I need to involved. I have a huge mouth so my friend, family and coworkers will all hear about my bad experience.