Consumer Reviews - Page 5
HOUSTON TX, TEXAS -- We have continued to have poor experiences with this company. They deny most things, they send out incompetent service people, and their customer service is poor. We have now been waiting for 3 weeks to get our refrigerator fixed. The serviceman no showed, then didn't have the part, then after we waited two weeks to get the part, it turns out he had the wrong part. This is unacceptable and the CHW refuses to do anything to fix the problem.
Then when we had the hot water heater go out and flood the place, we had to get someone out right away. CHW could not come out quickly enough so we had someone come out and fix it and now CHW refuses to pay for it. Save yourself the stress and go with a more reputable company. Their abysmal star rating is deserved. Check out their BBB profile as well. There are a lot of complaints and disputes with this company.
GROVE, OKLAHOMA -- I do NOT recommend Choice Home Warranty. While their prices may be inexpensive, their customer service is horrible. It took six phone calls in one day to get an answer to my refrigerator problem. While it was finally resolved, the problem is a lack of communication between departments, but I wasted almost an entire day on the phone with them. I decided to switch companies and had to get angry with Ryan--a retention employee, who kept trying to get me to give the company another chance. I repeatedly told him NO and said I'd already switched companies. He was rude and arrogant. I don't lose my temper very often, but I lost it with Ryan.
TEMPE, ARIZONA -- I call them to fix my dryer last month, they said it is precondition problem and didn't fix it. Today I call for fixing roof leak. They said they don't cover the tile roof and if the leak is in garage. But they sold me the coverage without asking what type of roof you have. I asked them to cancel my contract and pay back my $420, they will pay me back just $200 and try to convince me to keep my contract but I canceled it. Don't want to deal with this B.S. anymore. Don't waste your money and time with this company.
MESA, ARKANSAS -- I have been a customer for years, I paid 5 years in advance with a discount. Had my pool pump go out and the cost to replace is $606. They offered me $377. They told me when I called in claim that I could use my pool guy to replace. After he went through their tedious process of itemizing cost of parts and labor and told them it was $606, they report back that they will only give $377 for the total job.
They said this is because I'm using my contractor. I told them I was using him because they said I could. Their supervisor/manager took me to a Google page online and said, "See...here is where it says that if you use your person we pay average cost not actual." I told them in AZ the average cost would be different because law requires a two speed motor. They don't care! I told them, "If I would of known you paid this way, I would of not said anything about my pool guy." They don't care! I have referred others to them and paid over $3k to them in premiums over the years. Bottom line, THEY DO NOT CARE!
EDISON, NEW JERSEY -- Choice Home Warranty - VERY BAD CHOICE. This is the worst home warranty company. They will do anything to sell a policy and nothing to service a claim. As a realtor, I had sent thousands of dollars of business to Choice and every time a claim was made, no matter what it was, it was excluded. This is more than a waste of money, they will also waste your time and efforts to get coverage. Too bad I can't give them a zero star rating because that is what they deserve.
I am being harassed daily by CHW via incessant emails even though I have sent them numerous requests to remove my email from their database. Now I am going to BBB and looking for an attorney to begin a case against them. They are a FRAUD!!! DO NOT GET INVOLVED WITH THIS COMPANY. I have been hung up on THREE times in the last twenty minutes when I have called stating my complaint. Right now I am talking to a supposed supervisor named Michael who claims he is putting my request in. We shall see!
AUSTIN, TEXAS -- A month after we bought our home the Air Conditioner stopped working. Choice sent a technician who said the unit needed to be replaced and it should be covered under the warranty. Choice, however, decided that the break was "not caused by normal wear and tear". The technician who saw the unit said it was normal wear and tear, but Choice insisted that their expert (who never came to the house, never saw the unit, never spoke to us) said it wasn't.
I was invited to appeal the decision, but was surprised to discover that, if they lost the appeal the terms of their contract said the most they would pay is $1500. It cost us $5300 to replace the AC. Clearly they were just denying the claim to reduce their liability. The technician who came to the house tried to advocate for us, but even though Choice chose him and sent him they would not listen to his conclusion.
ATLANTA, GEORGIA -- Choice Home Warranty Company is a FRAUD. They also, have NO CUSTOMER SERVICE SKILLS including managers and so-called supervisors. I purchase a house in need to so many repairs so the seller opted to purchase a three year home warranty under this company. Let me tell you I've been paying out of my pocket ever since after filing several claims with these crooked fingers. Each time I'm told in order to get my money back I will have to wait 30 days.
They even did a three way with the plumber that did the work and still claim they have to review just to get out of paying. Please if you are thinking about purchasing a Home warranty from these people out of New Jersey "RUN not walk." Choice Home Warranty refuses to cover anything that will cost them more than $300 to repair or replace. I DO NOT recommend this company.
TEANECK, NEW JERSEY -- They do not cover roofs, no leaks, not even a naiI. They sent someone and he said, "Miss you wasted your money." The man did not even wanted the $50. He stayed on the phone for over 2:40 hours telling them what the problem was and the CSR finally hang up the phone. We called 3 times different people. They would not cover the repair.
Do not sign up until you read all small text. The AC they do not cover. They cover parts but at the end of the day you need to pay $. The color test that can run you up to $600 then they only pay 2 lbs of free on! While the machine needs 4 lbs then you need to pair $150 more for free on and if you can't Find the leak they do not pay for anything!
For water tanks if it leaks do not cover it. They give you the run around. Hang the phone and get nasty with you until you get tired but you will not get a penny from them! Plus, yes they are open 24 hours but you have to wait until a subcontractor takes your request and then make an appointment! No emergency place to call and that is what they have told me!
Appliances you will never get the same $200 for a dryer that was $900. They will fix it but pending. Do not sign until you read all small text. Designed to take the money. They tell you what you want to hear. At the end of the day they got your money and you are alone with the problem -$40 for a visit of the technician that comes to check the issue.
EDISON, NEW JERSEY -- Our dryer between 5 & 6 years old stopped heating. Dryer ran perfectly just didn't heat. Dryer was in our master closet had never has a service call on it. Looked like new. We called Choice home warranty 12/25/2017. They sent a man out on 12/27/2017. He came from bowling property maintenance LLC. East Sparta Ohio. He did not know how to get into dryer so looking on my husband phone he started. He literally tore our dryer apart.
My husband was in the room with him when he broke an electrical clip off control panel wire harness. He stated he would take back to shop and fix. Finding he couldn't fix. He took other parts from dryer with him. Then called back and stated he would not be back. He sent a report to choice lying about the condition of our dryer. Stated the screws was missing, parts missing, dryer issue was not normal wear and tear. All lies.
In turn choice called and stated they would not pay to fix. When I looked the company up where the man came from his co. Description was lawn mowing, mulch, leaf removal, mulching, tree pruning, the list goes on. Outdoor things none of which are appliance repair. Choice sent him here... he walked in our home... tore our dryer up. I feel like we been robbed. Choice advertisements sound good but beware. They don't do what the advertisement says. I also don't think they know who or what they are sending into our homes. Beware.
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