Choice Hotels Consumer Reviews - Page 4

I paid $60 to the air conditioning tech and he got back to me to say that Choice will not pay for my repair. It would cost me $450.00 out of pocket for him to go further. Completely against the contract for materials and labor.

ROCHESTER, MINNESOTA -- After a very frustrating stay at Clarion, Rochester, Mn, I tried to convert the points I received in the Choice Hotels rewards program for this visit. I wanted these 2400 points to go to my airline account, and emailed their corporate "contact us" page three times, to request the transfer. The only response I ever received was a canned email saying "we're working on it," and the request was totally ignored. This is the saddest rewards program I have ever encountered.

NEWPORT, OREGON -- Good for the price, however: Don't trust their mobile website for booking, and don't trust their corporate people to make it right.

I booked a stay for the following weekend, in February. I had paused in the middle and went back to complete booking, and I noticed that when it was done that it had reserved my stay for the current evening, which was totally wrong. I assumed that it was because I had paused in the middle, so I canceled the reservation, and then started to do it over again from scratch: I picked my dates, it showed me results, I picked out my rooms, and then completed the process. I don't check my email very often, so I didn't even think to look, and just trusted that the website did it correctly.

When I went in that weekend to check in, they couldn't find my reservation. I gave them my information and they looked it up and then told me that they marked my reservation as a no-show as it was for the weekend before (the day I booked the stay) and that I needed to call corporate to try to seek a resolution. She said that some others had the same issue. Luckily, she was able to get me the space I needed, and then honored the original rate.

I called Choice Hotels customer service to see what they would do about refunding the room that their website mistakenly booked me for, and they sent me to an escalations person who entered a case for me. He was impatient and rude and it was apparent that he had no idea was asking for. I got a letter about 5 days later saying that they researched it and there was nothing they would do, even though I had paid double for the same reservation.

I called and explained to someone, and she told me that the network engineers were able to pull screenshots of my reservation as it was being made and that there was no indication that there was a problem with their website, so I was at fault. She said that the date that I made the reservation was what it showed in the dates field. I seriously doubt that they have screenshots, but even if they did, how would they be able to see a JavaScript issue based on that alone?

I am so angry that this is the best that they could do and I swear to God I will never stay at a Choice Hotel chain again and I will spread this message to every single person I know for the rest of my life, as well as posting this review on as many review websites that I can. What a bunch of jerks. The staff at the Econo Lodge was very nice, however, and the value is good, assuming you don't experience the same thing as me and have to pay twice.

ARIZONA -- This company and their promotions are empty marketing ploys. Their customer service is deplorable with representatives openly aggressive and rude. Do not fall for their advertising which states that 2 night stays in one of their participating hotel/motel will get you a free night stay. I have been a member with them for many years but stopped bothering with them a few years ago. I had forgotten why.

I booked a room with a Comfort Inn this month and was told to use my membership to get a free night. We stayed at their hotels for three nights but the first night was the day before the promotion started. I went online and did not see our stays listed so I called them to discuss the issue and the promotion. They stated that the nights would not count unless you book the nights online or through their representatives. In addition, I had to register before the staying at the hotels for this promotion and I was not registered by their representative when I called the first time. It does not count if you walk into the hotel/motel and rent a night from the front desk. Are you kidding me?

When you are traveling you do not always know where you will be stopping for the night. In addition, my name was hyphenated when I got married. I told them to change my name and they refused without my sending a copy of my marriage certificate. Really?????!!!!!! My major business credit cards didn't ask me to see that. Their song and dance is that they are protecting me. Oh sure... with those big promotions you have. I told them I wanted to talk to a supervisor because I am surely not sending my marriage certificate. Now the fun began.

I got a string of rude representatives and was told a supervisor wouldn't call back for 2 days. I cancelled my account and requested a letter stating it was cancelled. You would have thought I asked for this representative's first born child. Do yourself a favor and do not do business with this company. I am not sure where they are from and what they are about.... but they are certainly not about catering to their customers and using policies and promotions that are not deceptive. In the end the $80-100 for the free night might cost you exceedingly more.

CORPORATE OFFICE, AZ/ WISCONSIN DELLS ECONOLODGE H, ARIZONA -- Room #251 in the Econolodge, Wisconsin Dells has bedbugs. Even after taking some of the bedbugs up to the front desk and immediately packing up to depart the disgusting hotel, the manager will not issue a full refund of our room charges. I have spoken to Choice Hotels Guest Relations three times now. I was told that the owners of the hotel property would be calling me within the next 72 hours. It's been a week -- no phone call or message from them.

I cannot believe that Choice Hotels has no say in resolving this dispute. Choice, as well as the owners of the filthy property, should be ashamed and embarrassed to subject hotel guests to sleeping with bedbugs! They should have immediately reversed the charges on my credit card, and even tried to go above and beyond that to satisfy a disgusted and horrified guest, who had to disinfect luggage and take our clothes to a laundromat to keep the creepy-crawlies from entering our home.

The bottom line is this: the owners are in denial. They claim to have checked the room and have given it the "all clear." I bet they didn't use a professional inspector -- they probably told some poor maid to go check. They couldn't care less, as long as the money for the room keeps coming in. The General Manager still expects us to pay $50% of our room charge to sleep in a room with bedbugs! ABSURD! I won't pay a dime to be subjected to sleeping with bedbugs crawling on me at 5:00 am!

Would you PAY ANYTHING to sleep in a bed with bedbugs?!? Show me the professional's inspection papers that say, "no bedbugs present." I captured several bedbugs, took them to the desk as proof, and I bet that the manager or owners never saw them. I went home and researched 'bedbugs.' It certainly WAS bedbugs!

Can't get this dispute resolved to my satisfaction through the hotel management or Choice Hotels. Nobody really cares at this company. Choice doesn't care that this hotel is overrun with filth and bugs. The owners don't believe that they have bedbugs. BEWARE to anybody seeking a decent hotel! Stay away from Choice Hotels at all costs, unless you have stayed at a particular hotel before. What a disgrace! Worst hotel experience of our lives! Best Western, Wyndham, Marriott, Club Carlson, and Hilton here we come! Ya get what ya pay for... and more (bedbugs!)

We just returned from a ten night vacation, stayed at Choice Properties for eight nights, and got the free two nights. However, after staying at Comfort Inns, Comfort Inn & Suites, Quality Inn & Suites and paying between $99 and $161 a night, we were rewarded with an itsy-bitsy Econo Lodge (which was clean, and we figured OK, it's free), but then a DUMP of a Rodeway Inn in Cadillac, Michigan. I have never seen such a dump; the cleaning staff with their cleaning carts was hanging out, smoking at the front entrance at 7:30 pm, and still hanging out there (without carts) at 9:30 pm.

From some of the reviews I have read, they apparently live in this dump. The rooms are dark and dingy, toilets do not flush properly, and there was a dirty shirt hanging on the back of our bathroom door (and they cleaned this room?), and the entire place smelled of mold and mildew. We went to the breakfast area to warm up some pizza (as the promised microwave and refrigerator never arrived to our room) and the microwave was the grossest, dirtiest microwave I have ever seen; completely coated with food, grease, grime... And they were expecting guests for breakfast the next morning?

There were cigarette butts all over the property (probably from the "cleaning" staff), some of the rooms had the windows broken out; you could reach right into a room (not that anyone would really want to break in, we wanted to break out). I have sent three e-mails to Choice Hotels about this property and telling them how cheated I feel with this program, and I received two responses that this would be reviewed and I would receive a response in 72 hours -- it has been one week and I have not received their response, and one e-mail was returned stating the box is full.

Yet, I receive almost daily e-mails from Choice requesting that I open a credit card, and bragging about their reward programs, etc. I have never had a problem with Choice Properties in the past, but I seriously doubt that I will stay in one again because that they would even consider listing the DUMP in Cadillac as one of their properties, plus their lack of response to my complaint.

REVERE, MASSACHUSETTS -- Our stay at the Logan Airport Rodeway Inn (Revere, MA) was by far the worst I have personally experienced in my life. Since my experience includes roadside motels in the Southwest in the '50's and '60's, hotels in Paris, other parts of France, and Italy, with and without reservations, this is no small accomplishment! I have never been treated so badly by customer service staff on any other occasion that I can remember. There are not enough bad things I can say about this hotel and its staff without resort to unacceptable language.

My wife made the reservations at the Rodeway Inn Logan International Airport for a 2-day stay starting August 8. She chose this hotel not only because of the moderate rate, but because she called the hotel and was GUARANTEED that the hotel van would pick us up if we arrived after midnight, which was likely because of our flight times. When we arrived at Logan and called the hotel at 12:05 am, my wife was told in an extremely rude manner that no van was coming, and to get a cab!

When we arrived in our cab, the serious abuse began. The demon-possessed monster at the desk invited us to walk half a miledown a dark, unfamiliar street in a violence-prone city in a state of physical exhaustion with luggageto a convenience store if we needed cash. He demanded that we pay in advance for the entire stay, and insisted that if we chose to go elsewherewhich we were in no position to do at the timewe would be charged for the entire stay regardless.

The room was at least somewhat above bivouac status. The air conditioner grill was partly melted, the bathroom fixtures would have to be rated "makeshift", and the "mattress" was actually two substandard box springs stacked on the bed. There was an unidentifiable goo on the tops of the nightstands.

The next day, when we needed transportation to pick up our rental car, we found out what the "free airport transportation" really was. When the only driver for the hotel van finally condescended to speak to us, we learned that the van ran TWICE A DAY, at 9 and 11 am. Contrary to the manager's response to our later complaint, the driver had no intention of being on call for making trips after noon! Hotel personnel lied to us about airport pickupactually misrepresented the services offered in order to secure our reservation.

When I complained to Choice Hotels, the parent company, they disallowed any responsibility for the actions of the hotel staff, insisting that the local staff and management are "independent contractors". They eventually offered us 50 "funny bucks" to use for our "next stay", which is of course completely worthless. Our "next stay" in any member of the Choice Hotels chains will happen sometime after this place freezes over.

ECONO LODGE NEAR CHIPPENHAM HOSPITAL, VIRGINIA -- Made a reservation 3 weeks ahead of the date of arrival and received a confirmation after they took the payment from credit card. Arrived at the hotel on the day of stay and there was no reservation. They said the ownership had changed and the new owner had no information of the reservation. Would NOT accept/honor the print out of the confirmation. Asked us to deal with Choice Hotels.

When we called Choice Hotels, they claim they have nothing to do with the issue and are redirecting us to the Manager of the hotel. The same manager who refused to honor the reservation in the first place. WHAT A SCAM - avoid Choice hotels. If they can advertise their name, collect $$ and give you a confirmation with their name on it - but then claim they have nothing to do with the whole transaction, it is a SCAM.

I didn't make any reservation. I just want you to know. Quality Inn ST. Ignace MI 173 N561 Boulevard drive ST. Ignace MI 49781. Room 110 2 nights 7-19. First night we thought they were wood ticks and killed burned 2.. 2nd night I woke up and they were in bed and I smashed some when I was sleeping and there was blood all over in sheets. My husband was in other bed and he had a couple spots of blood but he is covered in bites still today. I think he needs to see Doctor.

This is really BAD. I have washed everything four times and spent over 100.00 in washing at laundromats, soap, cleaning - it's ongoing. We had to come home because I can't sleep in a hotel now, and will not ever feel the same, which really sucks. We travel a lot and like short vacations but we were going for 11 days this time touring upper Michigan and we left on 7-17 and we're back home on 7-22 which was very disappointing all due to BAD CLEANING and not inspecting their BEDS.

It was for our 23rd Anniversary... I did speak with Manager at Hotel and she says "sorry we credit your account." Well what about my time and supplies??? What about Jim bites? My Phobia BED BUGS.. struggling sleeping. Our loss?? Who do I contact for Better Service?

RICHMOND HILL, GEORGIA -- Stayed two nights at Quality Inn, in Richmond Hill, GA due to errors by front desk clerks, debit card was charged for 6 nights. I contacted the hotel and left several messages for the GM and front desk manager to call me. No response. When I spoke to the front desk personnel they are limited to the info on the computer that they can review, so they were unable to assist with a credit. I contacted the 800# for customer service and was referred back to the hotel.

I was told that the billing systems are not uniform with Choice Hotel franchisers and that they could only make an official request that the account be reviewed. Numerous more calls to the hotel and promises of a return call from management and no response. Finally called the corporate executive offices and they are promising to resolve the issue. No resolution yet and the balances are still out of my bank account. Apparently, there is no authority over the individuals owners of each individual hotel. After reading the other complaints about Choice Hotels, customer service and problem resolution is a real problem for this organization.