Cricket Consumer Reviews - Page 5

My husband called for internet service and was told we were in the covered area when in fact it turns out we were not. We didn't find this out though until we were sent a modem from Cricket to use with the wireless service, to which we then had to return at our cost along with paying the insurance for the modem up to $120.00. The customer service representative didn't do his job or should I say know his job, and we the supposed customer has ended up paying for something we never got and should not have gotten in the first place!

Shortly after switching to Cricket, I decided to upgrade my plan. The customer service representative change my phone number without noticing me. My phone didn't work 20 minutes later and I spent countless hours *611 with someone in Philadelphia, etc. asking me about the weather in Memphis. I found out that I had a new number when I call a friend, who told me that my number was different. Cricket representative says there's nothing there could do about it. I lost my number that I had for 5 years and use it for some business.

A few month later, I decided to remove my additional line which lead to my service getting disconnected. I always get different reasons according to who I talk to. Over the phone, I was told I owe for the new billing cycle. In the store, I am told I owe cricket for the month of October however we are in December. It seems that Cricket software, service need major upgrade. One lesson I learn is don't sacrifice Quantity for Quality.

SAN DIEGO, CALIFORNIA -- I ordered 3 Broadband modems for my family on June 30th and paid for the overnight shipping due to my family going on vacation and needing the modems. Boy...they were quick in debiting 300.00 from the account. However, problem was that 2nd of July rolled by and no modems. I decided to call Cricket and found out via one of the reps that due to a system malfunction the order was kicked out and modems never went through. I requested a refunded to only be informed by 12 different reps within the time span of July 2nd to the 8th, that if I wanted my money back I would have to dispute them and there is no guarantees that the funds would be refunded.

I decided to contact their Corporate Headquarters at: Leap Wireless International 10307 Pacific Center Court San Diego, CA 92121. Escalation Unit: 858.882.6000. So guess what happened? Not a thing... So I have hence reported this to: Better Business Bureau, Office of the Consumer Advocate, ConsumersAffairs, Consumer Protection. I am saying this to say CONSUMER BEWARE!!! This is a disreputable company, who not only have horrendous Customer Service, but have no accountability for their actions. If you have been taken, contact all the agencies you must. I will keep you informed as to the outcome of all this. FIGHT FOR YOUR RIGHTS.

HOUSTON, TEXAS -- I had just paid my bill on the 2nd. On the 5th my phone of just 4 months died. I had had problems with the phone and contacted Cricket many times. They did nothing to fix the problem when the phone died. I switched service to AT&T since they had a better deal and I got a really nice phone for 1/3 of the price of a Cricket phone. But the problem is that I canceled my service with Cricket just 4 days after the due date and they refused to give me a refund or take care of the problem. I would tell anyone to not use Cricket service and to really watch them. They are crooks.

DAYTON, OHIO -- When purchased Cricket phone was told by general manager my payments would be $22.47 plus tax, etc. Am on disability. Payments are now over $56.00 a month.

LAKE JACKSON, TEXAS -- Bought my granddaughter a new ZTE warp phone in November, early Xmas gift. Got it at Cricket, activated for 1 month and didn't renew. She doesn't care about talking, she likes to text and play games and take pictures. Been having trouble with the phone blinking and freezing and won't turn on. Took it back to Cricket and she said since the air time wasn't active the warranty was canceled. So too bad for me. I don't recall anyone saying if it wasn't active then there would be no warranty.

PROVO, UTAH -- After waiting 15 minutes to report my Cricket HTC Desire phone had been lost, I was told that there is nothing they could do for me. I was treated by the person who was helping me that I was wasting his time. I was told to buy a new phone or leave the store. The young man helping me couldn't care less about my problem. I held my temper and walked out. I am on a family plan with three phones. I won't be much longer.

DENVER, COLORADO -- Could not get help. Try 3 or 4 time I was told "no". I'm so upset with Cricket. I will stop using them.

HONDO, TEXAS -- No one will answer 1800-Cricket to take off one phone so I can pay my bill. Run around with voice machine, never a real person to talk to.

CALIFORNIA -- It is impossible to get any help or information when you manage to reach a live person by phone. They know nothing and pretend they do know something, give you information you would not believe. Like a phone text received from Cricket directly was wrong and should be disregarded - going to cut my losses, let the timer run out.