Diamonds International Consumer Reviews - Page 6

My husband and I went on a cruise on Holland America to the Mexican Riviera in Oct. 2008. Diamonds International is highly recommended from the cruise line. Don't fall for it. They promise you the best of quality and the best prices. We bought a diamond ring in Cabo San Lucas which cost $1990.00. I didn't have my ring for a week and one of the diamonds fell out. Thank God I happened to find it a few days later on my kitchen floor. Then I noticed the clarity of one diamond was terrible. I had my jeweler look at my ring and he confirmed my suspicions.

The quality and clarity of all the diamonds weren't all what it was cut up to be. And it was not worth what we paid for it. They take advantage of you, let me tell you. At every port you visit, guess where they drop you off at? "Diamonds International" - all those diamonds and the lighting is just perfect in the stores, HA! They play the game of lowering the price. Oh my gosh, it is so phony, it is disgusting. I'm doing everything I can to get my money back and so far say all I can get is a store credit. I have learned a very valuable lesson. Be very careful of Diamonds International. They are like vultures!! They do not care!

My husband and I purchased a diamond ring in Aruba from Diamonds International. To make a very long story short, the stone was neither the color nor the clarity that they had stated and worse, they chipped the stone when they were setting it. They refused to acknowledge that the stone was chipped and when confronted with evidence that it was, they said that we must have chipped it. It took us 11 months, 20 letters, 4 written appraisals/evaluations, 27 emails, 30+ phone calls and numerous faxes to get our situation resolved. They ended up replacing the stone with a stone that is 1/2 carat smaller.

Advice I would give is DON'T buy from them, but if you do, try and get them to take it back. Once they have it, contact your credit card company immediately because they might give you a refund regardless of the circumstances. The credit card company said they would have given us a refund but since we were in possession of the stone they would not. Also, when DI offered to exchange the stone, the credit card company considered that an equitable resolution. Do not believe cruise line recommendations. Royal Caribbean had them listed as a recommended store. They state that if you have a dispute, they will help resolve it. They did absolutely nothing.

Finally, if you can't get a resolution from your credit card company and DI isn't cooperating. Complain to everyone -NYC Better Business Bureau, NY Attorney General's Office and the Diamond Vigilance Committee in NYC.

GEORGETOWN, GRAND CAYMAN -- On 12/13/2013 I purchased a ladies Movado watch. At time of purchase I was told this was a newly released style. Well guess what, it was released in 2009 (5 years ago). What made me suspicious was that the battery died after 3.5 months. When I contacted these crooks, they were very glib and arrogant about their sales practices. They were also highly recommended by Carnival Cruse Lines. I brought this issue up to Carnival and they were very uninterested. Save yourself the grief by AVOIDING this store.

I would like to tell anyone to stay away from Diamonds International for ring purchases. They have inferior jewelers setting their stones. I lost my .58 carat brilliant round diamond less than a month after having the ring.

Update on my previous post. I received my bracelet back from DI and lo and behold, it is just the same as it was when I returned it to them. The clasp still does not hold. They couldn't care less. Think twice before you even walk into their stores. I have a feeling that this isn't going to be resolved by them as they couldn't care less.