Diamonds International Consumer Reviews - Page 5

MEXICO, FLORIDA -- Buyer beware... do not use this company especially if it's for a wedding / engagement ring
They do not stand by their product or craftsmanship. Purchased a $3,500 ring and in less than 9 months the diamond falls out! Company did nothing! Only have 30 days! Diamonds don't "just" fall out unless it was not set properly to begin with! No worth it at all! Be very careful purchasing from this company

The "salesman" at Diamonds International sold us a ring for $1700. When we got home, we received a bill for SEVENTEEN THOUSAND dollars. They will not let us refund the ring. They will not accept any appraisal we get for the ring to return it. We were told we could return it at any time within 30 days for any reason. This is going to ruin our family financially. I am beyond angry. I have a picture of the salesman that sold my wife this ring. The Turks and Caicos is a small island.

GEORGE TOWN, GRAND CAYMAN -- May 4th, after attending several lectures on how great/cheap Diamonds International were by the cruise shopping specialist (Carnival Freedom). At the store, I found a ring I liked, not sure I wanted to purchase. Ring was 4200.00. After speaking with store manager. We agreed I put 300.00 (cash) on the ring, and when I returned to the states Monday May 9th. I would contact the store, let them know if I were going to purchase ring. If I decided not to purchase ring, the 300.00 was to be refunded. I ask for receipt, sales clerk filled out invoice. It contained my name, address, information about the ring (4200.00-300.00 with balance).

If I decided to purchase. Monday May 9th I contacted the store, only to be told, MANAGER NOT AVAILABLE. I explain I wasn't going to purchase ring, and I wanted a refund. Clerk stated "would have to speak to manager". I e-mailed manager, no response, e-mailed shopping specialist from cruise. She responded via e-mail. She would contact store manager for me. Three weeks had passed. I e-mailed manager explaining that husband had lost job, could not purchase ring and wanted a refund. No response, called store, manager said she had taken vacation. I told her I wanted refund, did ask her to send picture of ring.

She did, I e-mailed her back told her I wanted refund. That's when she responded via e-mail she would give me IN STORE CREDIT. I contacted D.I. via phone, was told I would have to file complaint. I then contacted then via e-mail. Told them I wanted refund, they responded next day via e-mail. Told me I would receive IN STORE CREDIT.

Please help me get my money back. D.I. hasn't lost any money, no restocking fees. They gained 300.00 dollars of my hard earned money, and I trusted the store manager that if I didn't purchase ring this money would be refunded to me. I DON'T WANT A STORE CREDIT, I WANT MY MONEY BACK. Warning: Don't make a haste decision as I have, don't believe what you hear and only half of what you see.

Purchased a $7000 Crown of Light Diamond bracelet while in St Maarten. Mistake #1!! They were like Carnival barkers even after we decided to purchase the bracelet. Still trying to sell us more. That should have been our first sign that we should not buy anything from them. Then... the clasp on the bracelet would not stay closed. Thought I was not closing it properly so made sure it was tight each time. It would fall off and I hesitated to wear it. Finally "lost" it in an antique store and luckily I noticed it missing before I left store and retracked my steps and found it. The clasp was broken and was not going to work no matter what I did.

Called Holland America/PPI Group on March 18. Took DI more than two weeks to "understand" that I needed a return/claim number and shipping information. Kept sending me a form letter but not info needed. Mailed bracelet and they received next day. It has now been two MORE weeks since they received the bracelet and after 6 phone calls and 4 e-mails, I have not received any response for information status of repair. Talked with representative this morning and she informed me they handle hundreds of claims and that was the reason for no answer from her and that my original representative was no longer with DI.

They couldn't care less since they have my bracelet and my $7000. Told that it would be 3-4 weeks before the repair will be finished and she would confirm that later today. I am certainly not holding my breath to get that call. I would NEVER purchase jewelry again in this manner. I am very conservative and can't even believe I did this in the first place. The bracelet is beautiful but no good to me if I can't wear it. Diamonds International couldn't care less about customer service and hope that those reading this will think twice before purchasing from them.

NEW YORK, NEW YORK -- Diamonds International also operates as Almod Diamonds Limited, Amsterdam Diamond Gallery, DI Watches & Design, Diamond Creations, Jewelry Exchange€“ Cozumel, Just for Men International, Tanzanite International and Watches International.

This company has totally unethical business practices. I bought a pair of round brilliant diamond studs for $2775 (1.07 ct tw ,color-G and H ,clarity- SI2 fair cut) from Diamonds International from St. Maarten while on a cruise which they delivered in my cabin after mounting in St. Thomas. I realized they had delivered the inferior diamonds to me than what I saw in loose form. These had black naked-eye visible inclusions right on top,not present on the ones shown to me in store. I sent them back to them on returning for refund. They refused that and only offered me replacement stone or store credit.

As per their store policy DI will only accept appraisals done (within 30 days of purchase) by an independent, certified appraiser, who does not buy or sell loose precious gemstones and jewelry. If we are beyond one color and/or one clarity grade of said appraisal, we offer a money back guarantee. Also if the diamond is certified by lab (as in my case it came with EGL certificates) then the appraisal I get, has to be done by a certified LAB and has to come with a CERTIFICATE. They don't accept an independent appraiser in this case.

NO lab would CERTIFY the diamonds unless I send them in loose form and they will charge me $500 and 4-6 weeks for this. So I was stuck as couldn't take them out of mounting. So I requested round brilliant diamonds studs with total ct wt approx 1.00- 1.10 ct tw (about 0.50-0.55 each and color-G/H,clarity VS2/SI1 ,GIA class II cut - good cut to assure I get a diamond with good fire/brilliance without seeing the diamonds. A simple search over internet will reveal above diamonds in range of $1200- $1500 each with GIA CERTIFICATION).

They sent me one list of replacement diamonds with most inferior cut. Then they sent another list of diamonds from $5200-$11000 some of them of similar proportions which I had bought earlier for half price (above is more than 2-3 times the US price and not in my range). And now they told me either to take a store credit or threaten to just send my diamonds back.. I don't want either of that. It is unwarranted and unreasonable for Diamonds International to hold my money and not actively look for a diamond.

All businesses need to make a profit but there is a line where profit becomes greed. When a company charges 60-90% over the industry price for a similar product that becomes ridiculous. PLEASE don't listen to the cruise shopping guide. This shop is just a terrible ripoff with absolutely non-concerned customer service. I feel absolutely cheated and have no idea what to do about this. They don't care for customer satisfaction at all so I hope the customer instead goes elsewhere.

CARIBBEAN ISANDS -- Do not listen to Royal Caribbean or any cruise lines who tell you that you can trust Diamonds International. Purchased a $9800 loose diamond that I got home and got appraised for $3000. Spend a lot of time and money for a GIA appraisal to finally get a refund from them. It cost me $400 total including appraisals, return postage, faxes, etc. The clarity grade was 3 grades lower than the SI2 they told me it was and the color was one grade lower. They would NOT have given a refund unless one of the gradings was 2 or more grades below, not if every one was 1 below.

Royal Caribbean supposedly guarantee that you will be happy, but that is not true either. They were no help, I got the refund through my own efforts and expenses. And I still have a pair of diamond stud earrings which are worth $500 less than I paid. I am not willing to go through a month of hell and a bunch of money for them. I did not get any type of apology from RC or from Diamonds International for deceiving me. So.... BEWARE!

NEW YORK, NEW YORK -- Purchased a $4200 setting and a $18,000 diamond from Diamonds International in St. Martin back in April 2011. Diamond actually fell out of the setting on Thanksgiving Day 2012. My local jeweler did not want to reset the diamond back in the actual band. My jeweler offered me $65.00 for a band that we paid $4200.00 for. I contacted the New York office and they have done nothing for me. They do not stand behind their jewelry which is overpriced and worthless. DO NOT BY ANY JEWELRY FROM THEM. Please spread the word on that they do not stand behind what they sell. I am going to take legal action against them.

We just came back from being on the Carnival Dream. We had a port at Costa Maya. We liked the ring and ask how much? 6,000 - no, I asked for a better deal 3 times. The store manager called New York and we agreed for 2,600. Even, the gentleman from the cruise ship that specializes in jewelry said "It was a great deal." We were told that it would "appraise 6,000 to 7,000." Brought it back and it appraised for 3,700. The bottom line is they were very misleading. They won't let me send it back. They will give me store credit.

I purchased an Asher tanzanite and opal ring along with a Michele watch at the DI in Belize while on a Carnival cruise. I agree with other posts - DO NOT BUY FROM DIAMONDS INTERNATIONAL!! The ring was bought for $1000 and came with an appraisal and receipt stating the tanzanite stone was 1.15 carats. The watch cost $300 and was delivered without any documentation. I contacted the watch manufacturer and learned the watch had been discontinued in 2004 - six years before I bought it. Unbelievable. I contacted Asher to get the "passport" for the ring as the Belize DI store could not locate the passport which they had represented "came with all Asher rings".

After emailing Asher a photo of the ring, they sent the passport. Guess what? The tanzanite stone is only .5 carats. I contacted DI's customer service and emailed them all the paperwork - receipt, appraisal, photos of the ring and a copy of the passport (which has a photo of the ring). They claim the passport is not for the ring I bought (the ID# on the receipt "does not match") yet the photo of the ring on the passport is THE EXACT RING PURCHASED!!

NASSAU, BAHAMAS -- I purchased a watch for my husband at the Diamonds International in Nassau, Bahamas. I was not looking for an expensive piece and found an ESQ watch (by Movado) for $195.00. The sales manager offered me the watch for $130.00. Upon getting home and doing an internet search for the watch, I discovered the watch listed on several sites for $90.00. After contacting DI, they said they will not price match... they will only give me a better price if the price listed on their own website is cheaper than what I spent. Unfortunately, the watch I purchase isn't even offered through their website.

After many e-mails and no compensation for my troubles, DI asked for my personal information (address, phone number, etc.). DI wanted this information in case I ever contact them again. I told DI that I would not share my personal information with them since I feel "taken" by my shopping experience with them... and I don't plan to purchase from them ever again. From reading the other messages on this site, it appears there's a theme - DI is not to be trusted and rips off their customers. While this was just a small purchase, they'll never receive any more of my business. Buyer beware!