ALBANY, GEORGIA -- I bought a Ralph Lauren poncho at the Dillard's in Albany, Georgia. I took it on a trip to Portland, Oregon, where it rained, rained, and rained. During my second day of the trip I wore the poncho to the Rose Parade, when it rained steadily for the better part of the parade. I was drenched through the poncho and soaked to the skin. I took the poncho, the original hang tags, and the original receipt to the Dillard's where I made my original purchase. This happened within 30 days of my purchase date, per the return policy. The associate refused to accept the return because she said the merchandise had been worn.
I asked to have a manager called. When the manager on duty arrived, he also refused to accept the return. He claimed that the poncho was sold as a fashion item, and that it carried no label that marked it as waterproof. "Why?" I asked, "Would anyone who lives in South Georgia buy a poncho as a fashion item?!?" The manager had no reply to this other than to restate his original claim that the item had to be marked as waterproof. This experience has left a bitter taste in my mouth where all things Dillard's are concerned.
I no longer shop there. I get angry every time I see one of their stores -- or even a logo. I would urge others to avoid them like the plague because they are focused only on selling merchandise (read: making money), not providing customer service, and certainly not honoring the terms of their written return policy when an item is defective.
After working for Dillard's for 5 YEARS I was told to "resign". Our store is dying, so all sales are slipping. In the past two months four other employees were pushed out. I was told two weeks ago that I could either be fired or "resign" by the end of the month because my sales were slipping. So, I gave my notice for Aug. 2nd -- the last day of my review period. I was told I had to give it for the 1st, or else (I found out later) that if I stayed until my last (failed) review day, that the store and my boss get in trouble for employees failed reviews.
So they had to make it look like I left on my own in order to save THEIR ass! They have some nerve! I was told that they "tried really hard to keep me", but company SPH policy wouldn't allow it. Don't EVER work for that company. They will throw you aside in a heartbeat no matter HOW long you've been there.
WILMINGTON, NORTH CAROLINA -- My mom bought a dress for my daughter from Dillards that is two hours from where we live. My daughter found a dress she liked better - not from Dillards. My mom used her debit card to purchase. I contacted the store and I explained how far we live and my daughter found another dress and wanted to put that money toward the other dress. He stated they would have to credit back to the card or give store credit. I advised him my mom is away I don't have her card and we were not satisfied with the dress. He would still not comply.
I will not shop at Dillards ever again. They have inconvenienced me, my mom and my daughter. Now I will have to get the card from my mom, take it back to credit her card 2 hrs away. I will have to do it that way because I do not want a store credit, I will not spend money there again. Do not use Debit at Dillards if it is a gift the receiver will get taken...
MCDONOUGH, GEORGIA -- I opened my account on 1-18-2008 with Dillard's with a credit limit of $400. I charged $199 at a local store on 2-1-2008. I paid the balance off on 2-7-2008. On 2-11-08 the payment posted; however, my available credit only reflected $200. I called Dillard's to see why. I was told that the other $200 was on hold until 2-29-2008 because my payment history is new. I was appalled at this. Why give me a $400 limit then when I pay the charges off you do not give me the entire credit back. That makes no sense! I feel they are doing this to charge me the credit protection fee. I will close this account! BEWARE OF DILLARD'S!!!
GASTONIA, NORTH CAROLINA -- I have had my Dillard's card now for 2 months. About a month ago I called to ask if I had any type of payment due on my account (I never received a statement and still to this day never have). At that time the lady I spoke with told me that there had been a statement mailed to me and that my payment was 2 days late. After explaining to her that I never received anything in the mail she walked me through setting up an online account so I would have the information at all times.
I made the payment and she told me that she was noting my account so that if my next statement had a late fee from this I could call back and have it taken care of. Well sure enough my next statement had more than one fee charged to it and put me over my credit limit so now I had over the limit fees also. I called today to discuss the charges and the supervisor I spoke with was very rude and said that she would not remove any charges and there was no evidence that what I was saying was true.
She had to name of the lady I talked to the time before and would not ask her about it or tell me her name. I asked why I would have been told that the charges could be removed if they couldn't and all she would say is "there is nothing that I can do, I will not remove any of the charges." I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN! Not only will I not charge anything, I will never shop at Dillard's again period.
KENNER, LOUISIANA -- My sister and I purchased about $900 of merchandise from Dillard's the Saturday following Xmas. About $300 of it was purchased from the lingerie department. The following Saturday I attempted to return a "yoga outfit" which consisted on a top and pants. I had the receipt with me but the cashier said the top could not be returned because the tag was missing from the garment. I didn't realize this was the case and thought that perhaps the tag had fallen off by mistake. I did try on, at home, all of the merchandise I purchase from that department and thought that perhaps it had fallen off but that my receipt would show it was recently purchased and it would not be a problem.
The cashier looked at my receipt but said the pants but not the top could be returned since the pants still had the tag attached. I was really surprised at their position since it was clear from the receipt that I had recently purchased that item along with a considerable amount of additional merchandise AND THE YOGA TOP ONLY COST $11.
I asked to speak with the manager and eventually spoke with the Assistant Store Manager (Esplanade Mall-Kenner, La, a suburb outside New Orleans) who was very indifferent and arrogant. He made it clear that Dillard's would rather lose a customer over $11 of merchandise than accept a return. Needless to say, I will not be returning to the store again. There are too many other great places to shop in the city than at the mall at Dillard's and I will be certain to shop elsewhere in the future.
WESLEY CHAPEL, FLORIDA -- Everyone is so excited about the new Dillard's opening up in Wesley Chapel, Florida. I had an interview with the Store manager and the department manager 3 weeks ago or longer. I was told that I should wait for a call from the cosmetic regional manager. I don't know what day I will be getting this phone call, the department manager will not return my phone calls.
I don't know if I'm still being considered for this position or not. If not I would like to know so I can move on. It has been too long with no response. Whatever excitement I had for the job is gone. When an employer can't communicate effectively, by email, phone, or in writing, with candidates for employment, be careful. If all their communications are handled that way, how well are they running a business?
SLIDELL, LOUISIANA -- I have three receipts from Dillard's in Slidell, Louisiana. The bottom of each receipt has "Win A $2,500 Shopping Spree! To register go to www.dillards.com/shoppingspree." This website does not exist. This is a fraudulent claim, can this possibly be legal? If it is legal it is definitely unethical. I will no longer shop Dillard's. I will travel an additional 20 miles and frequent more reputable department stores.
HIGH POINT, NORTH CAROLINA -- I was given many customer's copy with a website to register to win a shopping spree for $2,500, but there is no such website. This is false advertisement. Do they know what they are doing? Dillards is a upscale store and shouldn't deceive they customers. Next time when I need to shop, I will not be going to Dillard's anymore. I'm a very disappointed shopper.