I am in a hurry and of course buying shoes for my daughter to wear for her wedding. Somehow or another I accidentally ordered the wrong size. I received the shoe and they were beautiful, but the wrong size. I called customer service after going online and ordering the correct size. I was fortunate enough to get Rosa at extension ** who was the most helpful, kind, wonderful person I have ever had the pleasure to meet.
She looked to find out where she could find the correct size, ordered the shoe for me and assured me she would follow up on my order when she returned after her day off. I was extremely impressed by her patience and professionalism. With people like this working for Dillard's I will definitely order again. Thank You Rosa for calming my fears of not being able to find the correct shoe in the correct size - you were awesome.
My husband only likes short sleeved shirts, therefore I buy his Christmas presents early before the long sleeves are all that can be found. I tried to return a shirt for credit to my account in January, I was told that 90 days after purchase they will not accept a return. I was packing for a February cruise when I noticed the shirt still hanging with the tags still on it. He had worn two others I had gotten him at the time, but has lost weight and needed a different size. (I was only trying to return the one with the tags.)
It was bad enough that the store would not exchange or give credit but the rudeness of the clerk and dept. mgr. in customer service was unacceptable! I had been packing and was dressed in sweats and tennis shoes with no makeup on, so I guess I looked like an unlikely customer. I may not shop at Dillard's ever again!
KENNER, LOUISIANA -- My sister and I purchased about $900 of merchandise from Dillard's the Saturday following Xmas. About $300 of it was purchased from the lingerie department. The following Saturday I attempted to return a "yoga outfit" which consisted on a top and pants. I had the receipt with me but the cashier said the top could not be returned because the tag was missing from the garment. I didn't realize this was the case and thought that perhaps the tag had fallen off by mistake. I did try on, at home, all of the merchandise I purchase from that department and thought that perhaps it had fallen off but that my receipt would show it was recently purchased and it would not be a problem.
The cashier looked at my receipt but said the pants but not the top could be returned since the pants still had the tag attached. I was really surprised at their position since it was clear from the receipt that I had recently purchased that item along with a considerable amount of additional merchandise AND THE YOGA TOP ONLY COST $11.
I asked to speak with the manager and eventually spoke with the Assistant Store Manager (Esplanade Mall-Kenner, La, a suburb outside New Orleans) who was very indifferent and arrogant. He made it clear that Dillard's would rather lose a customer over $11 of merchandise than accept a return. Needless to say, I will not be returning to the store again. There are too many other great places to shop in the city than at the mall at Dillard's and I will be certain to shop elsewhere in the future.
WESLEY CHAPEL, FLORIDA -- Everyone is so excited about the new Dillard's opening up in Wesley Chapel, Florida. I had an interview with the Store manager and the department manager 3 weeks ago or longer. I was told that I should wait for a call from the cosmetic regional manager. I don't know what day I will be getting this phone call, the department manager will not return my phone calls.
I don't know if I'm still being considered for this position or not. If not I would like to know so I can move on. It has been too long with no response. Whatever excitement I had for the job is gone. When an employer can't communicate effectively, by email, phone, or in writing, with candidates for employment, be careful. If all their communications are handled that way, how well are they running a business?
SLIDELL, LOUISIANA -- I have three receipts from Dillard's in Slidell, Louisiana. The bottom of each receipt has "Win A $2,500 Shopping Spree! To register go to www.dillards.com/shoppingspree." This website does not exist. This is a fraudulent claim, can this possibly be legal? If it is legal it is definitely unethical. I will no longer shop Dillard's. I will travel an additional 20 miles and frequent more reputable department stores.
I recently made my 2nd purchase at Dillard's department store online. The skirt I purchased looked nothing like the pic online. I phoned customer service today to inquire about the return policy and my initial shipping charges. I was rudely told that when the warehouse receives the item back they will decide if it's defective and then issue a full refund. The customer service rep's tone was awful. This is the second call I've made concerning a product I've purchased and, needless to say, I will never purchase anything from Dillard's again.
COLORADO -- Attention all! Dillard's will not give you credit after 30 days even with a receipt & the product was never open or used. The employees are rude and act as if they don't care one way or another. They get paid by the hour! I will never shop there again, I'm going to be sure to tell everyone I know about their return policy!
HIGH POINT, NORTH CAROLINA -- I was given many customer's copy with a website to register to win a shopping spree for $2,500, but there is no such website. This is false advertisement. Do they know what they are doing? Dillards is a upscale store and shouldn't deceive they customers. Next time when I need to shop, I will not be going to Dillard's anymore. I'm a very disappointed shopper.