DISH Network: Home Satellite TV Service

CLEVELAND, OHIO -- The awful service began on day one when I paid DISH TV $200 to install a flat panel TV in my bedroom. The tech showed up with no work order for a install of a flat panel and didn't have the mount to even install it. At that time I cancelled the flat panel install and to this day DISH has not refunded me that money! Second, I transferred my service from one residence to another in order to simply complete my two year contract with Dish but apparently, without my knowledge, they renewed my contract at my new residence because I added a receiver.

No one ever made us aware of this and I simply transferred my service so I could finish the last four months of my current contract without paying an early termination fee. So...I went to cancel my service two days ago and Dish informed me that I am under contract for another 15 months because I got the new receiver. I told them I never would have signed a new contract for two more years because I was just looking to end my service with Dish. Now they are saying I will owe $360 if I cancel.

I told them I wanted proof of this new contract I signed and they were unable to provide one but still charged $360 on the credit card on file when I cancelled. When I told Dish I would dispute the charge with my CC company they told me to go right ahead. The two "Presidents of the company" that I spoke to both talked down to me with an arrogant attitude. This company treats their customers like garbage and they are flat out dishonest! I will never pay them another dollar of my money! I WOULD STRONGLY ADVISE YOU STAY CLEAR OF DISH TV! DISH TV ARE CRIMINALS!

LITTLETON, COLORADO -- If you are having problems with Dish Network, Call 314-371-6109. or e-mail: dishlawsuit@gmail.com. You should also file a complaint with the Colorado Attorney General's office. They won't do anything about it because it seems they are protecting dish for some reason, (possible campaign contributions) we are trying to get a class action lawsuit filed against dish. There will be no charge to you.

Call: 314-371-6109
e-mail: dishlawsuit@gmail.com

MICHIGAN -- Well, my husband and his family have been Dish customers forever it seems. I have been a customer for just a few years and all I can say is we are less than impressed with it all. We had to get the internet for my husband's work. It was nice having an office at home finally and not having to always travel to use a computer. That luxury only lasted a few months. Our internet ended up not working well. We called to see what could be done and were told that our equipment was out of date. Umm we had to take a full day off to get out of date equipment and have to stay home again to get it updated?? We have never had much luck with how they do things.

They don't value their customers in the slightest. It's one of the worst companies I have ever dealt with. We went to cancel the internet as it's 80 a month for us. Still had to pay the early termination fee!!! We wouldn't be getting rid of it if it worked!!! I find that to be absolutely ridiculous! Again, I feel as if they have no compassion for their customers. People who have even been loyal for years! And never missed a bill of any kind. I will let everyone that asks me know how bad their service is. And how they will just steal your money. I hope everyone else that has had horrible experiences will do the same.

ENGLEWOOD, COLORADO -- Beware of this company. They tell consumers one thing and then charge completely different amounts. We had to cancel our service and we got charged two cancellation fees as they are now considering TV and internet as two separate contracts and therefore charging fees for both. Service is spotty at best and customer service is non-existent. With a 95% negative review rating, it is questionable how they still have a A+ business rating.

SC -- I had some money issues so I asked for a extension on my bill and I would have to double up on next month's bill. I always put my payments in the mail unaware that it takes 7-10 business days and cause of the holidays the mail was running crazy. They cut my cable off because the payment is in the mail. They have no compassion for their customers nor do they care. It's always something with Dish. Hidden fees or increasing bill amounts and when you call to speak to CSR they're always trying to out talk you or cut you off when you're talking. They are very rude people and I hate I have service with them.

ST GEORGE, UTAH -- I was just online with a Dish customer service representatives regarding Hopper 3 remote 52.0. It is virtually unusable in dimly lit rooms because there is no remote backlighting. I was then told that I could use the old hopper remote with backlighting, but all the hopper 3 features would not be accessible and I would have to pay to get the extra remotes.

So, let me understand this, I have to pay to get a partially functioning remote because product development did not have enough insight to backlight the new hopper 3 remote?! Ridiculous! Like I told the customer service lady, I plan on reevaluating my service. I know you have millions of customers and could probably care less about one person.

PASADENA, CALIFORNIA -- Within 15 minutes of installation I wanted the service cancelled. I called within 15 minutes of the installation to cancel the service, but agreed to let them TRY to fix the problem. Within 7 hours of installation I wanted the service cancelled again. I was transferred to the President's office where SONYA informed me there was NO 24 hour money back guaranty and that from the time of install I was locked into a TWO YEAR CONTRACT with a $480.00 cancellation charge. She was rude and unprofessional.

I also had to call for service within two weeks of installation for a BAD HDMI cable. I was charged $15.00 for this even though it was their equipment. And each time the tech comes out they try to sell you something. I still want the service cancelled and regret letting ALABAMA CONNECT help me. I DO NOT recommend DISH NETWORK or ALABAMA CONNECT! It was a bad deal and I moved to Alabama to have surgery. Now I am locked into a TWO YEAR contract with a BAD company and BAD service.

THREE LAKES, WISCONSIN -- I was sold a programming package, a Hopper and Joey and they installed new Cable line. The programming package I was sold mysteriously went up and Dish could not stand behind what I was sold. You know the amazing "bundle price" that is advertised, nope doesn't exist. It was a load of bull. By the way, when you bundle, you still have to separately discuss things with Dish about Dish things and your phone company about other things as they are in no way working together.

I told them I would like to cancel Dish network as they had not done anything that I had been sold in the beginning; they threatened to charge me for 2 years service. My hopper is not internet capable so now 2 months later I am being told I have to upgrade my hopper for a one time charge of $150.00. The technician did not tell us he was installing the oldest hopper they had. 2 months later, our cable is still lying on the ground. For the 4th time, I am on the phone, trying to fix my hopper so I can use it as it was supposed to. I will NEVER EVER have Dish Network in a home I have again.

Contacted customer service and the representative at the "Office of the President" with a complaint. We have been on the phone for hours talking to several people, not to mention the online option and got nowhere. It appeared to us that they could care less about our issues.

We have decided to leave Dish because of their lack of listening to their customers and stay away from people, organizations, etc. like that. They say hindsight is 20/20 and believe me, if I knew then what I know now about how they treat their customers, I would not be writing this complaint. My advice to you who want satellite TV or any other service offered by Dish is to get away as fast as you can. You will thank me later!

ENGLEWOOD, COLORADO -- I added my daughter to my dish plan about March of 2014, during her pregnancy of her first son, so she could have TV during a very stressful pregnancy. At the time, she lived in Moses Lake, WA. She wanted to go back to school, so we decided to add internet for her to use for on-line college classes. She called to get the internet set up; everything proceeded smoothly, apt was made and she was told equipment would be sent out. The process to get this done included a credit check, using my social security number, charging a ghost charge of $1.00 on my debit card. Day came, no equipment, and when she called, Dish said they had no record of this appointment or even talking to us.
My daughter called Dish again, we set everything up together, again, another credit check; another dummy charge on the card; another appointment; she did get equipment, but no appointment! Again, when Dish was called they had no record of the appointment or of even sending equipment.
My daughter set up a THIRD appointment and just REPEAT of the first paragraph....
No internet service, no apt on file; NOTHING!!!! My daughter then moved to a different house:
Still in Moses Lake. She called to set up an appointment to get dish internet; we went through the same procedure as above!!! Two different times, same scenario!
Today, on 10/4/2016, I have set up yet another appointment and to get equipment sent out to her to get the service set up; again, no record exists of her former call; no technician showed up; no equipment received. I have spoken to Veronica, and another woman, in the office of the president, but she stated all she could do was take my complaint, she could not help me facilitate this so my daughter would get this service!!!
So far, Dish has checked my credit six times in less than one year! Do you realize what that does to your credit score? It is horrible to go through this. This company needs to be held accountable for this disgusting customer service!
The really disgusting part of this, is that all this time, she has had an active Dish TV account...and Dish advertises World Class Customer Service.!!! What a joke.!!!!