E-Z Rent A Car Consumer Reviews - Page 5

DENVER, COLORADO -- BE CAREFUL OF THEM SCAMMING YOU FOR CAR REPAIRS / DAMAGE THAT YOU DIDN'T DO. I rented there a few months ago for a week. I returned the car and everything looked good with no issues. After a few weeks I received a letter in the mail saying I returned the car with a flat tire and they are billing me for a new tire. I knew this couldn't be true because this car has a tire pressure warning for flat tires and it wasn't on when I returned it. I asked for supporting documents which the claims/risk dept sent.

They sent falsified check-in slip from that day saying there was a flat tire and a "customer filled accident report form" reporting a flat tire which I never filled out but someone in their office did to look like I filled it out. They also sent an invoice showing the price for the tire replacement and wrote on the tire invoice my car rental number it.

The only reason I knew this was a SCAM was because the date of the tire receipt was 2 DAYS BEFORE I RETURNED THE CAR while I was still driving the car. They falsified all these documents to try to make me pay for the repairs of another car. After I pointed this date error to the claims/risk dept, they just sent an email back saying they are dropping the claim with no explanation. If it wasn't for the date error, they would have made me pay for the repairs.

ORLANDO, FLORIDA -- We accidentally got off on a toll road in Orlando, Florida and didn't realize it, we got off before even came upon a toll booth. All we would need to do is pay 75 cents but E-Z Rent A Car never gave us a chance to take care of it. They have a sentence in their contract that says "renter must pay all tolls at time of occurrence" and they charged us a $50 processing fee. It's a scam... a way for them to make money. The man on the phone from Florida's SunPass was very nice. The man on the phone at SLEE ZEE Rent a Car was a jerk. I will NEVER rent from them again and will make sure no one I know rents from them.

TAMPA, FL -- I will NEVER rent a car from E-Z Rent a Car again and I will strongly urge everyone I know not to use the company. The office is dirty. The staff are rude and unprofessional and 24 hours after returning my rental I still have not received my $200 deposit. When I called the office to inquire regarding my deposit, I was told that it would be returned within 24 hours. After waiting 24 hours and having still not received my deposit, I called back and I was told that it could take over 5 business days for my deposit to be returned (which I was not informed of prior to renting the car).

When I returned the car, I waited over 30 minutes in line. I watched the Sale Representative spend 15 minutes reviewing paper work with one couple and after everything was signed they were told that the only vehicle they could have was a van and that there were no cars and that they would have to wait an underdetermined amount of time for a car (it was unclear why they were not told this from the very beginning). Another couple waiting in line was so disgusted that they got back on the shuttle to the airport to go to another rental company. Everyone at the counter had a dispute.

To make matters even worse, there were staff hanging around doing nothing. They did not help a single customer despite the long line. The Tampa E-Z Rent a Car office is so dirty and unprofessional. I find it extremely difficult to believe that this is a national company.

I made a reservation from your site. I called E-Z rent A car and their Canada affiliate (TransCanada) few times before I even left for Canada to confirm. Everyone said my reservation is confirmed and rental is booked. Once arriving in Canada had to wait 45 min for pick up with 2 little kids in rain and cold. Once receiving at the counter they said they had no mini van... They have one tiny little Hyundai. Rest of my party had to spend 60$ for cabs.

When I tried to return the car on one was the counter, after calling the location and getting transferred to a cell phone, person tells me to leave the keys at front desk at Sherton.. No shuttle to the airport.. Also they charged mandatory 8.95 liability. What kind of business practice is this?? I want some answers.. I am hitting every website and using internet to spread the service quality E-Z rent a car and TransCanada offer..

DALLAS, TEXAS -- I too have had several bad experiences with this company. It is not a creditable organization. Their rates were reasonable or though I thought, but their business practices borders on fraud no less... My experience was with both Atlanta and Dallas operation. They have hidden charges. I have turned them over to my state's attorney general hotline for investigation and I would, first warn you not to rent from this terrible company and second, if you do, just turn them over to your states' attorney general for operating a sham business with shameful business practices. We don't have to stand for this type of treatment in the financial mess this country face today.

LOS ANGELES, CALIFORNIA -- I recently rented a car from E-Z Rent-A-Car in LAX because it was cheaper than all the other rental car companies. I had the worst experience and will never rent from them again. The cars were absolutely disgusting. It seemed as if they hadn't given them a wash in years! The steering wheel was sticky, there was dirt everywhere on the interior and exterior of the car, the license plate was taped to the windshield, stains all over the seats, and the list goes on.

I made them bring me 3 different cars and all of them were filthy. I asked if they could wash the car for me and they said their carwash was 30 minutes away and that it would take an hour or more to wash the car and bring it back. I had no choice to take a car because I had an important meeting to attend but it made me cringe every time I had to get in the car.

Here is the pictures I personally took:

NEWARK, NEW JERSEY -- Fraudulent damage charges. Scam artists I rented a car at ERW (Newark Airport 408-416 Carnegie Ave Newark, NJ 07114, US) and returned it March 4th 2014. My credit card bill came and I noticed a $300 charge in addition to the $189.85 rental cost. I called the E-Z rental car (AKA Drivo) office and the person stated that the rim on the vehicle was SO damaged that the car was not completely not drivable and the entire rim had to be replaced. This is absolutely not true. We drove the car into the lot and there was no problem.

After doing some research on the internet I see this is common practice with E-Z (Drivo) rent a car in Newark. The person sent me some picture of a damaged rim that was so close up that it one cannot even see if it is the same car. I am quite sure it was not my rental car as there was no damage to the car when I returned it. How annoying that I am having to waste my time dealing with this bogus claim. I have submitted a complaint and claim with my credit card company for this charge as well.

Shame on you in this day and age thinking you can get away with ripping people off like this. I work for an airline and travel a lot and believe me I will never rent with E-Z rental again and will certainly spread the word about what a scam artist operation you are running. Thanks a lot for a horrible rental experience.

TAMPA, FLORIDA -- Scam. I wish I had read the reviews before we rented. My mother filled out online rental info and no credit card was required. When we got there my brother (45 years old) wanted to be listed as the sole driver and we were told there would be a fee for a second driver. I explained that she was not the driver and that there would only be one. They said that since she had made the reservations she had to be listed as a driver-- anyone else must be second. I asked about changing the name on the reservations and was told we would have to call and make a reservation.

Long story short, I asked to speak to the manager and was told it was their policy. When I said I would call he laughed and said "good luck." I asked if he could check for a new reservation and he said it would be $110/day. When we made one less than 24 hrs before it was $25! I have my doubts that he even looked it up. Never rent here. It is not at all worth the discount.

ORLANDO, CALIFORNIA -- I had a flat tire out in Florida while renting the car from the MCO location. It took me 45 min. to get a representative on the phone at 2 am. The representative stated there is no one to come out and service the vehicle / it would be a while before they came out. I would be able to get a "replacement vehicle" but it would be the next day. I had my male friend hop out alongside I-4 and popped the donut on. We drove the car back to the airport. The representative swapped out the vehicle for the exact same car after he WALKED THE PREVIOUS CAR and CHECKED ME OUT OF MY CONTRACT and had me sign for a new one.

About 3 weeks later a bill came from them for the amount of over $1500 for a flat tire, axle, rims, wheel stuff and more! I was like WTF?! You can't charge a customer like this! Where is the pictures? I was not cited for possible incurrence of damages upon the original check in of the previous vehicle nor did I sign off on that. Now it is popped on my credit report. This is outrageous!

ORLANDO, FLORIDA -- This company is definitely running a scam. We just got a credit card charge for $51.60 for a car rental from six months ago. We called to ask what this charge was for and were told that the car went through a toll without paying, the toll amount was $1.60 and then there was a $50 administration fee. My husband rented this car and he is sure he did not go through a toll without paying. I am disputing this charge with my credit card company but don't expect much to come out of it. My next move is reporting this company to the BBB.