Empire Carpet Consumer Reviews - Page 9

BERKELEY, CALIFORNIA -- The selection which to choose from is poor. The carpet is of poor quality, and for what you are getting the price is too high. There is no deal here, buyer beware. The service is not that good either. The salesperson asked for a cash tip in lieu of part of the cost to be charged.

The wait window is too open, from 8 in the morning to 6 at night. They call the day of the install with an approximate time your installer will come, but this too is very 'approximate' as my installers were two hours late. And you have to listen to a lot of whining. The sales guy is not going to make any money, the installers have too many jobs to do, blah, blah, blah. However, the installers did do a good job given what they had to work with. I needed new carpet, but I really wished I had waited till I could have afforded better. I will not do business with Empire again.

ALBANY, NEW YORK -- I bought my carpet for them after pricing out quality and price from Home Depot and Lowe's. Empire seemed to offer better everything and a good price, they installed the carpet with the wrong pad. The carpet in the hallway was laughable bad. In one door transition they left a 2 inch gap between the bedroom carpet and the hall. The floor below was clearly visible!!! The stair was supposed to be wrapped with the end of the carpet. They stapled the carpet jaggedly cut to the rise of the stair! Empire was good about it and reinstalled the entire carpet with the correct pad.

Then I vacuum once and the seam that was NOT supposed to be in the hall has started to come up. I am still waiting for that carpet to be reinstalled. I called. They said "no problem we will take care of it." And no one has shown up or returned my calls. The carpet is not as good quality as I had thought either. After a month it no longer looks new nor nice. Just don't bother no matter how nice and friendly the sales people are, they are not. The sales guy who sold me the carpet wouldn't even return my calls!!!

I gave this company two opportunities to install carpet in our new. It was potentially a huge commission for the right company. The first guy they sent us didn't even know they were running a promo and said that it was over. Gave us a quote of $6000 for the whole house with no promotion.

Later that night we saw the commercial about the current promo and called them back the next day. Next guy that came gave a quote of $12,000 with the promotion! When we asked what happened to the $6000 from the previous guy, he then said, "if I give it to you for $6000 will you give me the job?" ARE YOU KIDDING ME??!! He was ready to pocket $6000 for himself! We asked him to leave right away. This is the biggest scam of a company.

I needed carpet installed by a certain date so I called Empire and told them my time restrictions. They promised that if the carpet was in stock, they would be able to install the next day. What they didn't tell me was that their salesperson would cancel the appointment 3 times and would not call and tell me. I only found out that they weren't coming when I would call them to see where the person was at. If your time is precious, do not use Empire. They didn't seem to care that I waited for 2 hours the first time, 1 hour the second, and 2 hours the third. Terrible customer service.

TWINSBURG, OHIO -- We ordered carpet from Empire that was due to be delivered on Tuesday, July 5th. The installation did not occur because Empire said we did not have a confirmed delivery. Funny, my husband had the confirmation number in his hand. After many phone calls, of course our representative was "in a meeting," it was finally determined that a mistake had been made when our order was entered on their system. My husband wasted a day of vacation for nothing and we have no carpet on our first floor and part of the second floor.

Delivery was scheduled for today, Friday, July 8th. Empire, still a no show! Of course, once again our representative is "on the other line" and has been for quite a while with no return phone call even after the last fiasco. Now we are being told by customer service that our order was "cancelled" on July 6th by US!!! This just didn't happen. We did not cancel the order. I'm sure that we will now be expected to go without carpeting for the weekend at a minimum and take yet more time from our jobs to accommodate their missed installations!

I set an appointment for an in home free consultation. Was looking to do 7 plus rooms. Went online and had to choose a window of time from a preset selection. The best time for me was between 5 and 7pm. Left work early to be ready at 5 pm. My wife and I waited until 7pm. No salesman, no call! I called Empire at 7:10 to see what was going on. The customer service representative said they didn't know but would check into it. I was on hold a short while to find out the sales representative was running late and would be an hour or so late.

In my world a simple phone call from the representative would have made all the difference in the world. I know things come up but no excuse for not picking up the phone and Informing me. A two hour window is plenty of time to make an appointment work. When I call on a customer I show up at the time we agreed on. Apparently Empire is doing so good they don't need my business.

We need new carpet and some other flooring changed. I decided to research online and thought I would check out Empire. I am so glad that I found this site. I had thought I would call them for a quote, but after reading this and other sites complaints on them, I will NEVER call them. I will deal with a local company and I thank all of you reviewers again for taking the time to help unsuspecting people like me make an informed choice. I see at the end of every complaint that Empire puts almost the same response. Call us and we will talk. Talk? About what? The fact that you have been dishonest with your commercials and other stuff? I wouldn't call you.

SAN DIEGO, CALIFORNIA -- We had a sales representative come to our house. He was very nice. My first negative was when he started to bad mouth Home Depot and Lowe's. I can't stand when a salesman bad mouths another company. Well anyway I let it slide thinking he was proud of Empire. He measured and we looked at samples. I was not going to make a decision that day anyway - I just don't make decision that quick. Well when we got our quote it was over $8000 for about 2200 sq feet that was with the buy 1 room get the rest free.

When I told him my quote from Home Depot was approx. $6000 he immediately dropped his price to $6500. I said I wanted to find my Home Depot quote to be sure. He started pressuring me to buy - that he could have it installed on Monday today way Saturday. I told him I still needed to pack up my house - we had 2 floods in our house and it was basically a mess I wanted to go through everything myself to discard what I didn't want anymore. He became upset at that point but was still pleasant. But I was assured when I made my appointment that I would not have to make a decision on the spot.

We decided we would call Empire back if we wanted to use them. Still have not decided, but I figured the price would be a whole lot better than what they quoted. I don't think they actually give you the deal they advertise on TV. I expected the quote to be at least half of the Home Depot price.

Born and raised in Dalton, Georgia, where wall to wall carpeting was invented. Carpet wholesaler for 12 years. Retail store owner since 1994. When you come into any of our stores you will see the product displayed with installed prices including quality pad. No gimmicks. When the economy when south one of suppliers told me I should offer free pad, free labor, etc. like Empire, Lowe's, Home Depot do. I told him we don't do that bogus sales stuff. He said "that's fine for the 5% of your customers who are intelligent." I looked at him and said, "Damn you're right."

TEXAS -- We recently began looking to get our carpet replaced and change our wood floors to tile floors. We received quotes for our downstairs floors (changing wood to tile) for $3000-$3500 and $1800-$2200 for our carpet. I saw an advertisement for Empire to buy 2 rooms and get the rest FREE.

Today the salesman shows up and measured our 2200 sq ft house in about 5 minutes then began to gives us our estimates. Here's where it became fun... His estimate for the tile floor was $10,184 and his estimate for the carpet was $5200. Both were more than double the other estimates we have received and this is with free rooms and only the materials "on sale".

When I told him he was not even close to being competitive he called his "boss" and was on the phone about 30 seconds. Without giving our dimensions, selections, our needs - he hung up the phone and said his boss authorized him to reduce the overall price by $500. My original quotes (worst case) totaled $5700 and was from a top 5 rated company in Dallas my quote from empire was $15,300. I hate to think what the price would have been if I actually had to pay for the whole house! Sorry Empire but you will never hear from me again.