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Expedia Consumer Reviews - Page 6

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Delta vs. Frontier vs. Expedia
By -

SALT LAKE CITY, UTAH -- Can you say HEADACHE (Ref # **)!!! In May this year I booked a flight from SLC to Little Rock. My first leg of the trip was on a Delta flight, the leg back was on Frontier. I ended up cancelling the trip and was told that I had a credit now with Frontier for $960.00. After trying to utilize that credit I was absolutely AMAZED and how crooked both Expedia and Frontier's policies are.

I was looking at using this credit to book a $340.00 flight to Houston next month, while 99% of my travel is with Delta I was stupid in assuming that the credit policies would be similar. I was told that my ticket was booked on "Frontier Stock". That if I use the $960.00 credit to purchase the $340.00 ticket AND pay a $100.00 re-booking fee that I would lose the difference of $620.00 (a free gift if you will, I wonder if Expedia and Frontier have a secret contract where they get to split up this money they would have stolen from me?).

I spend countless hours on the phone with Both airline supervisors, who advised me after reviewing my booking that it was indeed Expedia's fault that I was having to deal with this. That they should have booked on the "Airline stock" that I - booked the first flight threw and... that the more expensive flight, which in this case Delta had 66% of my total amount paid. So I had two reasons to have this placed on Delta's ticket, but somehow, just somehow It was booked on Frontier's ticket a company that was only going to see 260.00 of my money paid.

Now I am stuck, NO one wants to help out. A supervisor from Frontier had a suggestion that I go to the airport, pay $25.00 for a printed ticket and then to take that printed ticket to Delta to see if they will take over the ticket all together (Obviously this is something that I would like to have happen given Delta's policy doesn't rip me off to the tune of $620.00). Currently my $960.00 is sitting with Frontier and not only do I lose $620.00, but so does Delta if they don't gain control of my ticket.

After being hung up on by a supervisor with Expedia who struggled speaking English, I was absolutely DISGUSTED by their customer service. I have to question why in the hell anyone would utilize this company and its so called service? To think I paid them to be my "Travel Agent". I think the ONLY reason to use Expedia for anything is to just use their website to research other flights to find the cheapest one, to then turn around and book it online with that particular airline! Had Expedia and Frontier actually done what was in my best interest and not theirs, I certainly would not be writing this complaint!!!

FYI - Delta's Policies are 1000% better when trying to utilize credits, transfers, refunds NO QUESTION!! I guess I learned the Hard way with this one, and for those that are going to say I should have read the terms, show me the commission schedule Expedia receives from each individual airline?

My money is on Frontier, that they paid just a Tad more to Expedia to get the ticket after all. They stand to walk away with $620.00 for doing absolutely Nothing at all, a pretty good gamble if I don't say so myself. A smart way to steal from innocent people, who trusted Expedia would take care of them!!! Word to the wise DON'T USE EXPEDIA FOR ANYTHING!!!! For all of the Naysayers before you post anything, I would be happy to accept your $620.00 and will provide you with my name and address so you can send me the certified funds! - A little "pay it forward" if you will!

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A letter to EXPEDIA's CEOs
By -

I sent this letter on 08-13-2007 to one of EXPEDIA'€™s CEO and few days later to their President and Senior Vice President. NO RESPONSE so far. A failure to respond only means that EXPEDIA's executives are fully supporting their deceptive business practice including their attempt to scam me.

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Expedia discriminates customers that complain (updated 05-03-06)
By -

I have been complaining about my case for services that EXPEDIA never provided. I had sent to EXPEDIA several messages asking for documentation proving what EXPEDIA claims (e.g. that it was the airline fault).
Today (05-03-06) EXPEDIA disabled my account. This means that I cannot further send e-mail to EXPEDIA using their web-based e-mail system.

This is another proof that EXPEDIA ignore customer complaints and discriminates customers. I'm running a site to alert as many people as I can about how EXPEDIA lies and cheat to customers. It seems that EXPEDIA's employees should follow a “Code of business conducts and ethics”.

EXPEDIA claims “This Code of Business Conduct and Ethics (“Code of Ethics”) reflects the commitment of Expedia, Inc. and its brands and businesses (“Expedia”) to conduct its business affairs in accordance with not only the requirements of law but also standards of ethical conduct that will maintain and foster Expedia's reputation for honest and straightforward business dealings.”

In fact, any company should respect a “code of conduct”. EXPEDIA violates standard business code of conduct and, more important it seems that EXPEDIA allows employees to violate its own “code“ when would save money to the company in a wrongful and fraudulent way.

In my case, EXPEDIA repeatedly failed to provide the service (a ticket) I bought and was charged in my credit card. After a long dispute, EXPEDIA reimbursed me part of the ticket price and my credit card reimbursed me another part. However, EXPEDIA is still keeping some money for a service that was never provided. This is not an “honest” conduct. This is fraud. Since all my trouble were generated by EXPEDIA, EXPEDIA has no right to keep this money and I deserve a proper compensation for my troubles. These advisors from EXPEDIA's customer advisory department are damaging EXPEDIA's reputation by several ways.

I had complained several times and many employees lied to me. Some agents told me that EXPEDIA would call me back but they did not. Telling lies to customers is a violation of this “code”. More important, after showing them evidence that the problems I had regarding my case was indeed because EXPEDIA failed to deliver my ticket, several advisors are ignoring my e-mails.

EXPEDIA uses false advertisement: This is clearly a way to earn business NOT on the basis of superior services and products or competitive prices but through unethical, improper or questionable business practices. For instance, in their web page (http://www.expedia.com/daily/service/default.asp?rfrr=-1077) EXPEDIA claims: “Send us an e-mail. Aside from credit card transactions and some types of exchanges, we can handle most inquiries via e-mail. Send us your question and we'll get back to you within four hours.”

I had sent several e-mail to this “web based e- mail” for customer support asking real support since EXPEDIA failed to provide me a ticket they charged in my credit card. I never get any response from them. This is a form of falsely promote their service.

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Lied to Us - Their Credit Is Worthless
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRING, TEXAS -- We had a credit the company gave us and it was completely worthless! So many conditions, complicated, and cheaper to not even use it! We have used many times in the past and will now take our business elsewhere. They SUCK!!! Pathetic company. The only thing their manager said was - " I understand" - "I understand". I hope they understand that they will lose a good customer. They have horrible reviews from so many people - go figure!

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Advertisement
Car Rental Insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After 6 hour flight and 10 hour layover we get to Reykjavík, Iceland to find out the car rental insurance purchased through Expedia was NOT valid! We had to buy Budget Rent a car insurance which was VERY expensive! What a shock to find out we were scammed by Expedia!

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Car rental scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DO NOT RENT CARS VIA EXPEDIA. It's a scam. I purchased car rental from London Heathrow via Expedia. I was drawn in by their attractive rate for both car hire and collision damage waiver (CDW) insurance.
When I arrived at Heathrow the rental company (Europcar) would not accept the Expedia insurance and would not let me leave with a car without taking out their CDW insurance. I thought my five day rental from Heathrow was going to cost me $149. It ended up costing $320. Such a scam!

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Expedia sucks never use them
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

No changes no cancellations after 24 hours you lose e everything. Expedia sucks. Money hungry bastards.

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Beyond Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Expedia will put on hold while they cancel your trip with a tour provider and attempt to obtain a refund. They will not let you be part of the conversation. Getting to the point of having an Expedia customer service agent call the tour provider to cancel our vacation has taken three days, half a dozen phone calls, and hours of wait time on hold. We were also challenged on the legitimacy of the cancellation reason (zika virus and pregnancy). Use at your own risk. Caveat emptor.

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Advertisement
Cancellation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I booked a flight with Expedia & purchased the cancellation insurance, which they highly recommended. I had to cancel, now they are telling me that because it was a bargain fare, cancellation insurance did not apply. Why did they take my money. When they knew it wouldn't be covered. This is a scam. I will never use Expedia again & I will tell everyone I know who uses Expedia to not use them. They are stealing their customer's money.

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My advise dont use Expedia.Com
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

They are scammers and all they care about how to scam your money, bad cutomer serive

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1.1 out of 5, based on 72 ratings and
140 reviews & complaints.
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