FactoryOutletStore.com Consumer Reviews - Page 3

NEVADA -- Ordered 3 Plantronics Voyager Pro HD Bluetooth units. Received 3 Plantronics Voyager Legend. NOT what I ordered, even though I was reassured BY PHONE before ordering I would receive the Pro HD. Order total $215, refunded $175, which is 15% restocking PLUS shipping cost to me. AND I had to pay the shipping to return... So, I'm out almost $50, with no recourse, just a flat ripoff company. They COULD HAVE had a customer for life, go figure...

MISSOURI -- They advertise selling of Makita batteries with Makita pictures and Makita part numbers. Then, when I received it, it was a cheap Chinese knockoff, with a white label affixed on the part stating it is replacement for the Makita part. It is not a replacement, it is a cheap knockoff. I asked for a refund and they want me to pay a 15% restocking fee & pay for shipping. Not sure who gave this company great review on this site - most sites say the same thing as me (promised OEM, received Chinese junk).

SYOSSET, NEW YORK -- Ordered a Honeywell furnace filter set for my new furnace. VERY deceptive advertising. I ordered by part number, and got 2 reduced sized filters that do not even fit in the pre filter frame. They are both shorter and narrower by an inch or more. Plus, they arrived all smashed and torn. Extremely disappointed. Generic junk. Probably made in N. Korea. Shame on this company. Shame.

NEW YORK -- Their Website pulls up under Norelco parts but they are scrap sometimes. SEO can work against us. The representative on the phone gave me a 100% assurances that she was selling me a part that would work. Well it was wrong. Got hold of Norelco and they had prior dealings with these scumbags. Run as far as you can and buyer be warned. They will rip you off and as other people have said, “They are scum.”

SYOSSET, NEW YORK -- Ordered water filter based on model no of refrigerator. Did not need right away, so by the time I realized they sent the wrong one, it was past 30 days. I only wanted to exchange for the correct one since they got the order wrong and they will do nothing. Do not order from this place.

NY, NEW YORK -- They are the most disorganized company. After a week of calls back and forth to change my delivery of my mattress - on the day of the scheduled delivery I called them to double-check when they will deliver the mattress. They said my order was cancelled and that they will have to wait to get another mattress from Simmons. I am beyond frustrated. Please. Do not order from this store.

I ordered a program. It should have been emailed to me in one day. 5 days later and 3 calls, still didn't receive it. Called and asked for a refund of $49. I guess after 5 days, if they can't send one email, then it's time for a refund. I think they operate out of India. They already have 500 reviews, I assume all are just great...

NEW YORK CITY, TEXAS -- I purchased a Lowrance Elite-5 GPS/Fishfinder from these folks, but needed to return it because it was the wrong model. The initial interaction with the customer service department seemed to go well, and I even agreed to suck up the return shipping. However, when I received the requested model for the exchange in the mail it was a totally different model than what I had requested. This time the customer service to get the order straight took 4 phone calls and 45 mins during business hours! Additionally I now have to pay ANOTHER shipping fee to return the 2nd package, so I am out $40 already for shipping cost for a company that advertises "free shipping"!

NEW YORK, NEW YORK -- Before purchasing a Garmin GPS, I called the Factory Outlet Store (FOS) to verify that the unit I would be purchasing was a new, not a reconditioned unit. I was assured that the unit was new and proceeded with the purchase.

When the unit arrived, the warranty card indicated that the unit was reconditioned. I called FOS, and was told that I should have received a new unit. The FOS representative told me to return the unit, at my cost, and a new unit would be sent to me. I indicated that since they made the mistake, return shipping arrangements and payment should by made by them. They refused, and I filed a complaint with my credit card card company, American Express. American Express and I spent much time trying to resolve this matter, and were stonewalled by FOS. I finally received a full credit for the unit from AMEX, and they are still pursuing the matter with FOS.

The Factory Outlet Store is extremely disreputable, engages in bait-and-switch tactics, and knows how to work the system to cheat customers. Avoid this company at any cost. If you are planning to purchase consumer electronics, consider Amazon.com or Costco.com. Both companies provide excellent customer service. Also, the AMEX customer service assistance proved has made me a committed American Express customer. Check several related "Complaint" websites to fully determine the extent of the Factory Outlet Store's deceptive and dishonest sales practices.

Received TRU9488-3-R last Friday (corded phone with 3 handsets). Two of the three handsets don't charge and one of the three batteries I was sent was broken. I emailed the problem and was sent the wrong battery. Called customer service talking, to **, who was unable to comprehend that the replacement green fully charged battery that "replaces CPH-488B" was not the same battery that came with the phone (white rechargeable Model BT-446). He tried to tell me it was the same battery. It's not. One cost $21 (per their website)... the cost of my reordering a replacement; the other costs $2.93 (the replacement).

I explained that the battery that was provided with the handsets took 20 hours of charging before use, and that once the "already fully-charged" battery ran down months down the road (and beyond the 30 day warranty), I wasn't sure it would be able to be recharged as that was one of the problems I was having with the handsets and thought that perhaps the battery may be the problem, but need to attempt to recharge it before that can be determined. He seemed too intelligent to NOT comprehend the problem and raised his voice while telling me he "couldn't understand" my problem. I told him to just send me a new and correct battery.

He ended the conversation saying this would be the last replacement battery they could send me as if it's MY FAULT they sent me one with the wires broken and the wrong one to replace it! I will not be doing business with this company again. I also get a "fax" sound when answering from either the base or the handsets. I think I've been sent faulty products they don't want to back up. Don't do business with this company!