FactoryOutletStore.com Consumer Reviews - Page 4

I ordered a Garmin Forerunner 50 from this site - Free shipping. I was concerned if it would show me distance run if it didn't have GPS. My receipt from the store says "Brand New GPS". I also called to verify that it would show me distance run and the employee who was clearly just reading off the same website I am looking at said "Yes, it will show you distance run." He clearly knew nothing about the product. The Forerunner 50 will show you distance run if you buy the foot pod separately and calibrate. So, after talking to another runner, I decided to cancel my order and order the 205. But, when I called they said I would have to wait until I got it and then exchange it.

At this point I was thinking I would return it b/c I didn't like dealing with the company with uninformed employees. But, I discovered there would be a 15% restocking fee. Now, I'm annoyed further. So, I suck it up and decide I will exchange it for a more expensive 205. I call again and am told for an exchange there is no fee and they will include a shipping label to mail it back. I confirm the shipping label is coming in the email with the exchange form. NOPE!

So I call again and they transfer me to processing who says no, I have to pay to ship it back. Basically the people working the phones are uninformed and will tell you what you want to hear to get you off the phone. I will not order from this company again!

BROOKLYN, NEW YORK -- I ordered a New Uniden phone set from FactoryOutletStore.com on Sept. 13th and was shipped Refurbished set. When I called to get the right phones that I had paid for, they told me I would be charged again for the phones and be reimbursed when I received the New phones. I then told them to just credit my card. They said fine and they would give me up to $10 back on shipping. My card was finally credited on Oct. 5th the purchase price less $30.49 for shipping and handling.

I called back today and they finally credited the balance. It still cost me $15.00 to ship the phones back, they refused to reimburse me for any shipping. This entire order was handled poorly and would not recommend do business with them.

First ordered a wireless fence - the salesperson was not correct in how it worked. I had a hard time resolving it and finally a manager agreed to an exchange. They sent me two wire rolls I did not order and could not use. No receipt with new shipment. No credit to my card for difference. I had to call two times to get a receipt and got put on hold, then disconnected. Finally was sent to a manager but had to leave a voicemail. It has been over a week with no callback. Poor service and what looks like lost money. If you call them and tell them you want to complain to a manager I think you will see what I mean.

NY, NEW YORK -- Be careful dealing with Factory Outlet Store. I failed to read the FAQs. I returned a GPS ($320 item) and they charged me $59 return fee. I feel ripped off. Please do not buy from them.

I have nothing bad to say about this company. I found the site online on Monday 1/17/2011. I called the customer service line to find out if I ordered something if I would get it by Friday 1/21/2011. Customer service was very polite. I received the product just like it said it would be. Also received the product by Friday. I do not know about the other products sold on this site. I do recommend the dog products from this company.