FedEx Corporation Consumer Reviews - Page 5

ORLANDO SUBURBS, FLORIDA -- For years I have endured this. "POX" on American business! So many deliveries not made to me, no delivery notices left, some notices left on the road, and very bad mannered customer service representatives. The latest disaster involved a shipment from a prominent American uninterruptible power supply company shipped via "FedEx" despite my selection of a competing U.S.A. Parcel Shipping company for delivery. After 7 days of nothing, I checked my order status from this American made uninterruptable power supply company and discovered the shipping switch. I recovered the tracking number for this sale.

I checked the "FedEx" website and was not surprised to learn that this shipment was being held at the FedEx shipping warehouse due to the package being "undeliverable" (No signature available). I am disabled and house-bound! I rely on the web for purchases and deliveries, including medications. I am here 24/7/365 PERIOD! Nobody - NOBODY came to my door anytime within the previous 30 days!

The following day my wife put the trash cans out for pickup, and as she was cleaning up the loose trash on the roadside. You guessed it! 20 or so feet down the road, on the road edge after an all night rain and having been run over by cars several times, was the "Door Tag"! There IS NO possible way this tag could have blown from our front door to this location! There were NO winds at all that evening, the previous, or any time within the previous month! It's 60 feet+ from the front gate to our door. We have a fenced in property with thick 8 foot shrubs all along the fence! This is typical treatment we receive from FedEx! (This has been happening to me on and off for YEARS!)

A recent discussion with the FedEx "Customer Advocate Rep." over this treatment resulted in an even more disgusting treatment! I'm sure you all know the "Personality type" that is offended if you ask for her/his name (For your records). And when it's pronounced, it's unintelligible! If you ask for a spelling, you have offended them in a great way! From there it goes DOWNHILL!

Obfuscation, repeating minor discussion details from several minutes prior and claiming that current minor details are at odds with previous details. The main issue in question is ignored! After redirecting the "Rep" back onto the main issue, the reason for the call, the "Rep" falls back into the "Your not respecting my authority" mode! and round and round it goes. I chose to tell her that I wanted to focus on the issue concerning "Failure to deliver and claiming that no one was home". Her response? "I'm ending this call because you're hostile"! The word "itch" comes to mind here. You know, like scratching the side of your head??? An "Itch".

An hour later I received a call from a senior manager in my area. He seemed to be aware of the problem. What I learned: FedEx uses independent subcontractors to deliver. I believe I understand the nature of the problem now. FedEx gives your packages to anyone with a truck painted with FedEx colors. Good Luck! On the bright side: Everyone spoke English!!! (To some degree). I received a follow-up call from a local manager who promised to follow-up on the nondelivery issue.

DELAWARE -- I need to have the zip code fixed on my account. Because we haven't done a shipment in over 6 months - I'm being told the only way to get this fixed is to ship something to myself (done today at about a $19 cost) to create an invoice (in 3 days). This while I'm trying to send out 26 packages for a marketing program.

FedEx damaged my package. I sent pictures for proof. I paid insurance. They denied my claim with no reason provided. I called them, they said they would call me back but didn't. Damage estimated at 300$ and that is low! Rip off. FedEx does not care about customers. Unfair and unethical. Don't ship with FedEx unless you want your shipment to be damaged and then have your claim denied for no reason.

BETWEEN PASADENA, CA AND PRINCETON NJ, CALIFORNIA -- Be really wary about using FedEx, especially during income tax season. All of our tax documents were stolen from a package between Pasadena and Princeton NJ. The package was slit open and delivered empty to our CPA, with all that entails (identity theft, need to reconstruct every page). We know the documents were stolen because two of them were anonymously returned to us by US Mail two weeks later. Since then FedEx has stonewalled. Be really careful if you send any important documents through their care!

SAN PEDRO, CALIFORNIA -- I was sent a Christmas package central California. I was not home so I requested it be delivered to a FedEx Office. Their website said it was delivered to that store but the store didn't have it. The driver said he delivered the package to my home but no one can find it and the customer service department about said, "that's too bad, your loss." I didn't hear from the Executive Assistant, a Ms. **. I guess she feels the same way... too bad, your loss. The tracking number was **.

COLORADO -- I would like to thank Federal Express for delivering my package just now, at 9:00 AM, Saturday, February 11th, 2012, in such bad weather. I ordered an item yesterday morning, out of Daytona Beach, Florida, and decided to go with Federal Express Saturday delivery, because it would work best for me, I would be home.

Last night, a snow storm began, and I started to have doubts my package would arrive, due to weather conditions, and I tracked it, and as I was tracking it, so far so good. When I awoke at 6AM this morning, I looked outside and had a shock, because we are having a bad snow storm. On the news last night, they made no mention that we would be having blizzard white out conditions. I thought to myself, oh well, if it does not arrive, it's not Federal Express's fault.

But it did arrive! I heard the doorbell, and ran downstairs to find the Federal Express delivery man on my door step, all happy and smiling with my package. I've always had excellent service with Federal Express, and am glad I made the decision to have my package sent for Saturday delivery. Federal Express, well done!!!

On 10/5/09, I was waiting for my "Guaranteed" delivery from a supplier whom we do business with on a monthly basis. My shipment came in two parts, one from UPS, the other from FedEx Ground. I asked my supplier not to use FedEx because they had lied the last time, claiming "attempted delivery, customer unavailable". I explained this to their "manager on duty" who told me this simply could not happen.

I advised him to stop smoking whatever it was, and it COULD happen because I was sitting on my front porch waiting for the truck when the tracking website claimed they were at the door! My supplier advised me that to receive my order by the deadline, FedEx was their only option from the origination point.

Well, today I heard the doorbell ring and there was UPS with half of my order. I signed his electronic pad at 4:20 pm and set the large box just inside. As the UPS driver started his truck I saw a FedEx truck go down the street slowly. My wife went to call our supplier who said both boxes would be delivered today. I got a sinking feeling in my gut and went immediately to the computer to check the tracking.

Sure enough, they had been to my house again! This time with at 4:21 pm when he "attempted delivery". The UPS driver was still there (I signed his pad at 4:20), my wife was on the phone with our supplier at that moment, and I was standing out front apparently looking at a FedEx truck with stealth technology. I even told FedEx this when I called. They said we were the driver's last stop (really?) and he was in route back to the distribution center. I reminded them that only 10 minutes had passed! How for could he be! Hutchins, TX is an hour drive from my house.

The only reply was "We can't MAKE him go back, Sir. You can come pick it up tonight after 8:00 pm or we'll reschedule delivery for tomorrow sometime." So people out there in consumer America, here's my choices; I get to drive an hour each way to collect my shipment tonight (because they CAN MAKE me drive there), or I can wait until tomorrow and pay my employees a day's pay to sit and wait (and pray) the FedEx phantom driver comes.

They've gone too far folks. They can get away with this disgusting and dishonest behavior because we allow it. Do yourself and others a favor. Please tell your friends, family, bosses, co-workers, stores you shop in, and especially websites you buy from not to use this horrible company that couldn't care less if WE are victimized! FedEx Ground sucks, plain and simple.

On 6-24-11 I received a call from an employee of FedEx express who said they were going to deliver toner ink I had just ordered from my printer supplier. It was supposed to be overnight delivery and this employee gave me a tracking number and claimed the package would be delivered on Friday, June 24, 2011. I waited all day and no one rang my doorbell or left a unable to deliver slip on my front door.

Three days later, on June 27, 2011 I called a warehouse of FedEx here in Oregon, WI to find out where the package was. No one from the company had called me to inform me they could not deliver the package. The employee I talked with told me it was not delivered because it did not have an apartment number on it. When I informed him it was Apt. 1, he said it would be delivered the next day.

Two or three hours later on June 27 another different employee called me and told me they could not deliver the package at all without authorization from the company it came from which happened to be Dell. I had ordered an ink cartridge for the printer and I never before had a problem. I was angry that this package would be delayed even further and argued and argued with this employee as to why they could not now deliver that package that they had in their hands.

It had the right name, it had the right address, why could they not deliver it? If they had ID, I would show them ID. The package had to be signed for anyway. No, she would not deliver it until she had authorization from Dell and I did not know when she would call Dell and when Dell would call her and give her the authorization. We got into quite an argument because she would not bend and deliver the package. I asked her why the other person said it would be delivered the next day.

I finally told her to send it back to Dell. I would reorder it. Perhaps then, I would make sure I got it. The trouble is these people are all independent contractors and they get treated so badly by FedEx, they are always leaving and new ones are coming in and they must not have any training or any common sense or courtesy. I hope I get this next package and get my ink cartridge.

Well, this happened to me twice. The first time I called the vendor to tell them we have moved and they said the package was on its way, I called the FedEx to intercept the package and while getting transferred and pass around I looked at the tracking number online and it said delivered. How the delivery guy manage to deliver the package to an empty house and get a signature is beyond me.

The second time was last month, first day the delivery guy left a door tag with an X mark next to the signature area which said sign here and will leave the package at the door and I did. Next day the driver left another door tag but this time no X. I got mad and called the FedEx and they said they are not going to deliver it again until Tuesday as they are close Sunday and Monday. I got so upset that I called the vendor who was not very helpful. They said it will be delivered Wednesday at which time I said cancel the order and they said the only way to cancel the order is not to sign for it and don't accept the package.

I went to work on Monday and come home to a big package at my door. When I called the FedEx they said someone signed for it... and faxed me a paper with MY signature on it. To make the matters worse trying to protect themselves they have my 20 year old son as the caller and contact person too, who was at the college 200 miles away, just proving that they pull the old record as he has been dealing on eBay since he was 12. Forgery is in their Policy otherwise two forgery by two different drivers. The next one will be on National TV... I am going all out with surveillance cameras or even see if local TV defenders group would be interested in this.

MEMPHIS, TENNESSEE -- I shipped a box via FedEx Ground on March 16, 2010. When the box didn't arrive when it should have and the tracking number yielded no information, I called FedEx. They told me the box was lost. I called every day and finally on March 26, by identifying the contents, the box was found. I was also told that since I shipped it the slowest way FedEx offers that my shipment would not be given any priorities and would be delivered “sometime next week.”

Once the box finally arrived, one item was missing. I tried to file a claim and simultaneously, wrote a letter to Fred Smith, the CEO. On April 9th, a ** responded, telling me they would look into the situation. Several weeks went by and I finally got a voicemail call from a woman who said she was “as high up as you could go.” I returned the call but never heard back. I tried again in May and June. People would promise things and then not follow through.

I finally faxed a claim form to a ** on June 30. I also spoke with her and confirmed the mailing address if using USPS. Guess what? ** had the check sent to the wrong address! And, then they made me wait until they got the check back before reissuing it. After I threatened a lawsuit, the check arrived--via FedEx Express on SEPTEMBER 8, 2010--only six months after this entire fiasco started.

We all know that customer service is dead in this country. Save yourself the stress and don't ever use FEDEX!!! (BTW, I heard that FedEx has outsourced ground services). I'm sure Fred Smith, despite what his company does to people, will get a bonus this year.

In closing, did you know that FedEx's mission statement begins with "FedEx will produce superior financial returns for shareowners..."? My guess is that since the mission statement says that only “corporate activities will be conducted to the highest ethical and professional standards,” that when my box was opened someone helped themselves to whatever they wanted.