Floraqueen Consumer Reviews - Page 5

BARCELONA -- Do not trust this company! I ordered flowers to be delivered in Portugal. First excuse was they could not find the address. After I send the GPS, Google coordinates, a Portuguese phone number and possible delivery dates they told exceptionally Floraqueen was going to try again to deliver. Next excuse was the recipients were not at home so ignoring delivery dates and phone number. Since then no more answers to several of my mails. Thanks you Pam, Roberta, Chris and anybody I forget from customer service for not answering anymore of my mails. This is a guide on how to make easy money. Do not trust this company.

CANADA, CALIFORNIA -- I ordered a bouquet for my mother birthday, to be delivered in Lisbon. No contacts were made with her for delivering. I wrote an email to FloraQueen. The first reaction was that they could not delivered the flowers but they could do it if I sent another address and phone number. I react, explained the reason of the order and request the refund.

I got a second email explaining that the address and phone number in order were wrong. I review it. They were correct. I react asking information about what was wrong or incomplete. The reaction was, "The florist says..." So flowers were not delivered and the money was not send back. Don't use this company!!! They are unreliable and scammers.

I ordered a bouquet of flowers in a pretty vase and some perfume for my friend's birthday in Germany. I ordered a week early to be sure she would receive it on her birthday which happened to be on a Saturday. She didn't receive the flowers until Monday and they were slightly wilted. Plus the perfume was missing. I contacted FloraQueen and continue to receive one sentence responses that simply prolong the process of getting a refund for the perfume that wasn't sent. Now, they mysteriously can't find my account even though we have been having a week-long email conversation. NEVER USE THEM!!!

LUXEMBOURG -- I ordered the flowers to arrive on June 8th at my office for my departing manager. On June 8th afternoon, seeing they were not coming and we were not getting any info on the status of the delivery, I tried to get in touch with FloraQueen to get an update or an explanation, but this was impossible because they have no telephone, and they did not respond to the messages I left in info@floraqueen.com. The update and flowers came only ONE DAY LATE on the 9th of June. It was stressful and time consuming. I WILL NOT BUY FROM FLORAQUEEN AGAIN.

MOSCOW -- I order 12 roses for our 12 year anniversary and a big bear, chocolate to my wife. I have used this service before and they are expensive but delivered what I needed then. This time they send 11 roses, a small bear (I have ordered before and this was the same size as a small bear) and the bear was missing the eyes.

I complain about it all and tell them that 11 roses on 12-year anniversary make me look like an idiot when it clearly said "12 roses"? And about the bear and eyes I told them too! The reply, "Sorry about it. You can get a 30% voucher for your next buy." Thank you but I will NEVER EVER use this service again!!! Take your 30% and hide it where the sun don't shine!! Grrrr!

This company is horrible. Don't order from them. I ordered 6 red roses and 6 yellow roses to signify romantic love and friendship. They delivered 6 red roses and 6 ugly wilted orange roses. I asked for refund for this terrible order and they told me to get stuffed. They said if "slight" difference from the order and actual delivery too bad, but this was completely different and inferior.

Their customer service is also horrible. They simply don't care. I had made previous order for 12 red roses with chocolates but they didn't deliver the chocolates. I will never order from them again and suggest you find an alternative. Funny thing is, though their rating is 5.9 / 10 stars if you go to their website you only can see 5 star 10/10 reviews. Terrible company. Avoid at all costs.

PERPIGNAN -- Hey FloraQueen: International Flower Delivery! Shout out to you for mucking up our mother's day in a glorious and creative array of different ways! Not only did you flat-out fail to deliver the roses to my mum (which I arranged to be delivered several days early so make sure they got there by Sunday) and never contacted me to let me know...but you then refused to issue a refund...then tried to deny that I included the street name in the address (I have the order confirmation to prove it)...then refused to liaise with the courier and suggested I contact them by phone or snail mail in France. (I live in New York.)

But my mum got the flowers eventually! She just had to go pick up the flowers HERSELF on Monday, having missed mother's day…only to find you had put the address on the base of the box, so the flowers were stored upside down, all scrunched and squished. Ingenious! I think the $75 was worth it for the comedy of errors you put on. #Youhadonejob #nailedit

WEBSIGTE -- This company is horrible. Don't order from them. I ordered 6 red roses and 6 yellow roses to signify romantic love and friendship. They delivered 6 red roses and 6 ugly wilted orange roses. I asked for refund for this terrible order and they told me to get stuffed. They said if "slight" difference from the order and actual delivery too bad, but this was completely different and inferior. Their customer service is also horrible. They simply don't care. I had made previous order for 12 red roses with chocolates but they didn't deliver the chocolates. I will never order from them again and suggest you find an alternative. Funny thing is, though their rating is 5.9 / 10 stars, if you go to their website you only can see 5 star 10/10 reviews. Terrible company. Avoid at all costs.

SAN DIEGO, CALIFORNIA -- It is a scam. DON'T USE THIS COMPANY. My aunt passed away in Israel, I could not attend, so I sent flowers. I provided my cousin's phone number and address. They claim that both are wrong, and there are no such phone number and address. I am talking to my cousin every day on a phone — how come I can reach her and they can't. The employee's name Ali and Mario give me a lip service in their emails and the company refuses to reimburse me. A funeral was 12 days ago, but flowers have never been delivered. Don't waste your money! The founder/CEO's name is Alon Shamai Pupkin - he should be ashamed of his company practices!

UK -- Please don't order from these people. My flowers never arrived. I then emailed to complain and they said my flowers are in a depot 100 km away from the delivery address. They also would not make another delivery attempt. Above all, nobody left a failed delivery note so nobody was aware anybody tried to deliver. I only found out about the failed delivery AFTER I complained to them. The flowers are now rotting in a dept 100 km away.

They denied all of the above but I have the proof in my email account. The customer service does not help you and the telephone number for the courier does not work. The customer service agent is different every time and they just give excuses over and over again. Worst experience of my life in all regards.