Kmart Consumer Reviews - Page 5

As a Kmart employee, I must say that Kmart is a family, and whether you think so or not, they do care about their customers. It is very difficult trying to please everyone, as I'm sure all of you know. There are rules and regulations as to how things are done, just like any other job. If you do not get your way, please do not verbally, or physically attack the employees! If you have a problem with something, please call the 1-800 number. If your merchandise doesn't ring up on sale, it's because corporate didn't put it in the computer, not because we are trying to overcharge you!!

If you notice that something rang up wrong, tell us BEFORE you pay, and we can help you avoid making the trip to the service desk. If you ask the service desk person to go get your medication from the pharmacy, know that only you or an immediate family member can pick up your prescription, not even your spouse can pick it up, let alone a Kmart employee!

Also, they are not allowed to leave the desk, because there are registers filled with money back there! I'm not trying to be ugly, but it gets frustrating when customers don't understand that there are certain rules we must follow in order to keep our jobs. No matter if we agree with the rules or not. Just like your jobs. Think about the grumpy customers you have to deal with before you treat someone else trying to do their job like poop!!

RICHMOND, VIRGINIA -- I bought three pairs of shorts for my son on sale in the spring. Before I purchased the items, I told the clerk I was buying them for Sept. back to school, and if they did not fit, would there be any problem. None, I was assured. The shorts were stored in the K-mart bag, along with the receipt. I pulled them out today and my son tried on one pair and they did not fit. I went to a closer, local store to return them, and was told they would not take them back because it had been over 90 days. I spoke with the manager who was extremely rude, the store was filthy and the manager said she was the highest person in K-mart -- give me a break.

I will never shop K-mart or Sears again. I bought a Craftsman lawnmower the same day, and the lawnmower broke the fourth time we used it -- my neighbor repaired the belt -- sheesh!! So BEWARE -- if you're buying something from K-mart make sure it's an item you want. While I was at the store, another customer who had been waiting over 15 mins. for help in the jewelry dept. finally stomped out in disgust after asking three employees if she could get someone to help her. This is why Kmart is failing -- awful customer service!!!

JEFFERSON CITY, MISSOURI -- I bought the wrong length of Lee Riders khaki pants, so I went to exchange them. I didn't have the receipt, but I wasn't too worried - I was doing a straight up exchange for the exact same item that they have carried since the dawn of time. Got there. Stood in line 35 minutes. Handed my pants to the clerk. She told me to go get my new pants and asked if it was an even exchange. Yes... I want the same pants.

Went and got the correct length, back to customer service, stood in line some more. When it was my turn, I handed her my New pants. She scanned the old, scanned the new, and told me I owed her $18.56 for a pair of pants I'm exchanging that cost about $20. Because I didn't have a receipt, they could only give me $3.70 for the pants I brought in, even though they were identical in every way to the pair I wanted to walk out with! NO WAY! I'd rather give those $20 pants to Goodwill than give them back to Kmart to sell for $20 again...

INDEPENDENCE, MISSOURI -- I was employed at the Kmart in Independence, MO for about 6 months and I must say that they treat their employees and customers horrible. The store manager has an extreme attitude issue and yells at the employees and talks to them like they are dumb, as do other managers at this location. I've witnessed service desk employees treat customers like crap and without compassion on several occasions. The managers are more concerned with irrelevant things like point systems than making sure that customers are happy and that employees actually want to come to work there.

Several employees (including myself) have terminated their employment there because of such treatment and abuse. Not to mention, they pay you pennies to work there, they expect you to work extremely awkward hours and the air does not work, so it's like you're working in a sweat shop. They are the nicest people when hiring you but once you've been there a little while, their true colors start to show and it's no wonder why they are always hiring. I would advise people to not apply there unless you like being treated like crap.

CARSON, CALIFORNIA -- I not normally a Kmart shopper. I visited your Carson store because of a sale ad for yoga mats. As I was searching for these mats, I must have had a lost look on my face. That's when two of the nicest clerks asked me if they could help me. Their names were ** and **. At the time they were stocking the shelves. They stopped what they were doing and escorted me to the fitness section but you were out of mats. So I began to thank them anyway. But to my pleasant surprise they started checking inventory on some handheld device and eventually found the mats that I was looking for.

I personally have never had such kind courteous service. As I stated before I was not a Kmart shopper but after today, I am now.

GRAND FORKS, NORTH DAKOTA -- A number of times I have had the annoying misfortune of bringing items found in Cut-Price Discount bins/display cases, shelves, to the cash register, only to be told that the items had not belonged in those bins/display case/shelf. If I want the item I would have to pay the normal price it is sold at. This is so, even if the item is ticketed with the discounted price!

As I am a sucker for a good bargain, this has happened a number of times at the same Kmart. (Sometimes I "luck out", and actually get a good bargain, LOL.) Whenever I speak to a manager about this vexation, the reason given for this is that the sales clerks in the department in which I find the items do not always check out merchandise to see if it is in the right shelf, bin, display case, etc., or if the items are priced appropriately. I can't think of anything more basic than these tasks for a sales clerk to be doing.

TENNESSEE -- I just received my Sunday paper and the Kmart ad. They have a washer and a dryer each for $296.99. When I looked it up online, it did not show the products. I called the customer service department and they did not show it anywhere. I called the Corinth, MS Kmart and they said I had to order it online. I called Jackson TN and they did not have it. I asked if they could find the stores that has the product. Guess what? They could not even look it up on the computer. I really needed the washer and dryer, so thanks Kmart for the wonderful let down. Update your system and stop advertising something the customer and not possibly get.

BRANDON, FLORIDA -- On went online to order a coat, when I saw the size it stated medium size 8 or 10. I'm a 10, it would not allow you to enter size 10. I called Brandon store to get information. The sales person indicated to me that they did not have all coats which I understood. I indicated to her that the site does not allow you to put in sizes as far a medium 8 or 10, so I said they most likely send the wrong size. Her response was "well then send it back." I ask her if she was kidding. She didn't even have a phone to give. She said she had nothing to do with the site. With that I hung up...

She was not helpful at all... she couldn't care less. If you are going to represent a firm you should be able to assist people in the right manner.

HOLMES, PENNSYLVANIA -- After 4 days online, 6 phone calls to online staff and a visit to Kmart store to purchase a Trim a Home 3 PCM Chenille Christmas Nativity set for lawn, I am beyond annoyed. Visit to store after trying to buy on your website, there were 6 sets on shelf but at $139.50 and online was $97.99 and store would not honor lesser price. Back online today, Kmart and listed at $88.19. Website would not let me order stating, not available, wouldn't give other local stores another 2 calls.

I gave in and ordered shipped from Sears with help of ** for $88.19+tax (?) and just hope it will come Dec. 5-7.
A terrible website, sales practices, and virtually hours trying to buy from your stores with no true customer service dept. to speak with. I am very dissatisfied and will never use Sears or Kmart online or stores for that matter. Terrible customer service and no satisfaction. Attorney General next stop.