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Netspend - Page 10

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1.4 out of 5, based on 143 ratings and
221 reviews & complaints.
Company Profile
Netspend
PO Box 2136
Austin, TX 78768-2136
1-866-387-7363 (ph)
www.netspend.com
customerservice@netspend.com
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Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- On December 2017 I purchased few cards as gift cards as I usually do. Unfortunately I purchased five cards from Netspend, all my friends were going crazy because in order to activate them they have to provide their personal information. So far I received two of them and I have been going through hell. I have to wait at least 1 hour for a supervisor just to activate both cards without a pin number. I will not buy these cards again. Customer service is horrible...

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SCAM - Do Not Use This Terrible Company
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Rating: 1/51

I've reported your sleazy company to the Arizona Attorney General, Mark Brnovich, with the Arizona Fraud Squad. With as many negative reviews as ya'll have going on here, be prepared for your cards to be pulled from the shelves to spare other folks from being scammed by your horrible business practice.

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Netspend WILL STEAL Your Money if You Buy Their Prepaid Card.
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Rating: 1/51

I put hundreds of dollars on a NetSpend card thinking it would be no problem to set up and use. It was a huge problem. NetSpend had locked the card and I was unable to access my money on the card! They essentially stole hundreds of dollars from me. Whatever you do, NEVER I repeat NEVER BUY a NETSPEND PREPAID CARD, if you wish to use your own money.

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Internal Fraud at Netspend
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Rating: 1/51

MINNEAPOLIS, MINNESOTA -- To make a long story short, NetSpend is a scam. There is a culture of fraud within the company based on my personal experience where I've lost over $1000 dollars as well as an endless stream of similar confessions all over the internet. PLEASE CONSIDER ALL OTHER OPTIONS.

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Identity theft
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Rating: 1/51

KANSAS CITY, MISSOURI -- NetSpend had me mail a copy of Social Security card and my proof of residence before I was able to use the card for bills. It ruined me. I hope nobody experience what I went through. Two thumbs down for NetSpend

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Netspend horrible
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Rating: 1/51

OHIO -- Never use net spend they are horrible and give you poor service I will never use them ever again..They need to be closed down..

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Biggest Scam for a Gift Card Ever
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Rating: 1/51

ROCKVILLE, MARYLAND -- Was trying to activate my son's gift card given by family member, was told that the card cost 5.95 a month to monitor for good standing, so 6 months after trying to activate no funds left on card. BIGGEST SCAM EVER. STAY AWAY FROM ANYTHING LABELED NETSPEND.

Company Response 08/03/2017:

We are sorry to hear that you feel that way. Please feel free to email us at Social@netspend.com and we would like the opportunity to rectify this for you. Thanks, Netspend.

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Netspend is involved in fraudulent activity
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Rating: 1/51

AUSTIN, TEXAS -- Netspend stole money from my account and would not acknowledge it. The customer service is in the Philippines. This company needs to be shut down!!

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What A Rip Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EVERY transaction you do has a fee associated to it in their favor. Check your balance... That'll cost you 0.50. Load money... That'll cost you whatever the merchant charges you. Etc., etc., etc.. There's literally 23 out of 28 pages of their agreement that is fees only! This company is just preying on people. And should be completely illegal. But they state it in their 23 pages... and people agree to it because they don't read it. Be informed everyone, before you jump at something because it's easy.

Company Response 08/03/2017:

Hi

Thank you for your feedback. We regret to hear you have concerns with your fee schedule. If there is anything we can do to assist you, please feel free to contact us at social@netspend.com.

Thanks, Netspend

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Very Poor Support
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTUN, TEXAS -- Very poor support. I made a mistake thinking Netspend was a gift card and bought 4 of them loaded with $100. I tried to activate them over the internet but the location was not working so I used phone activation. I gave the information for all four to the person on the phone and they only activated ONE!!! Further phone contact to try and correct the problem brought no action after several tries. I finally gave up and shredded the unactivated cards and and would give them ZERO Stars if that was possible.

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