Netspend - Page 11

AUSTUN, TEXAS -- Very poor support. I made a mistake thinking Netspend was a gift card and bought 4 of them loaded with $100. I tried to activate them over the internet but the location was not working so I used phone activation. I gave the information for all four to the person on the phone and they only activated ONE!!! Further phone contact to try and correct the problem brought no action after several tries. I finally gave up and shredded the unactivated cards and and would give them ZERO Stars if that was possible.

CONCORD, NEW HAMPSHIRE -- I started using NetSpend since 11/01/2016 and December 22nd. They use 99 cents in California then they use it again last month and now I'm waiting for my check and it didn't come in like it should've be in my account on the 1st of this month and it is not on my card at all. They owe me $839. That is how much I get on ssdi and I'm disabled.

This pre paid card is the best we had looking for a prepaid card ourder from netspen

COLUMBUS, GEORGIA -- Do not get this card! If it had 0 stars they would get it! It says no hidden fees and there are. You load your funds and they ask you for your ssn card, birth certificate, and driver license. I have never had any problems with any other prepaid card. Then they charge you $1 per transaction. So you paying them to use your money. Their customer service is horrible. I wish I never would have gotten involved with this company. Please do not use this company!

I bought this debit card when I was in Ohio... next day they request a copy of my ID, I sent it... they told me they have accepted it. Two days later I moved to California and I have my money in this card. First day I arrived they sent me email that they need a prove of address!!! But I don't have a prove of that address right now! I called them many times. I told them I've changed my address. They don't want to activate my card or let me get my money back!!

Ordered prepaid card to load my taxes on. Card came, I activated and the IRS loaded my taxes on it. After NetSpend put card on hold, they told me they didn't want to be responsible for that high of an amount. Then they lied and said they sent it back to IRS. IRS never received money back, all inquiries about money lead back to NetSpend. They refuse to give me my monies owed and keep giving me the run around. They stole my entire tax refund.

Please if you try to work with this company think three time and don't do it, don't do it. Bunch of broken banker try to get stronger by putting this company to gather and rip you of left and right, worse is they don't tell you in advance and surprise you to hell. Please don't let these losers get stronger. A to Z is full of scam and ripoff.

AUSTIN, TEXAS -- I would love to tell you how NetSpend has ruined my life. I had direct deposit with them through my job, well this is twice that they allowed unauthorized companies to take my money out of my account. It happened Sept 5 2013, they allowed AT&T to take 500.00 out of the account which I didn't approve. I had to go to hell and hot water to make them release my funds. The second time was September 19 2013, they allowed AT&T to take 853.00, left me with 40.00.

I am a single mother with three kids and had no money for groceries. I called NetSpend. They told me to call AT&T to get my money released. I did, then they said to forward an email to faxrequest@NetSpend, still they tell me that wasn't good enough. I called all weekend, I cried screamed and yelled. There is no supervisor or manager to talk to because if you do they hang up on you. They are a ripoff. I want to sue them. I spoke with twenty different people. They all kept saying I have to wait. I went 5 days without any money or food for my children, I had no gas in my truck to go anywhere.

Finally on the 5th day I speak with a supervisor who name is ** who tried to tell me the fax and email and conversation with AT&T on a 3 way call still wasn't good enough. I screamed and cussed and ask to speak with a manager who never came. They said that the back office was releasing my funds to me at that time.

Okay, but who's the back office and on top of that this company can not be in Texas not to offend anyone but they sound like they're in the middle east somewhere or Indonesia. Everyone had a accent and it wasn't Texas talk, it sounds like they're middle eastern. Get out while you can. Do not use this card. Do not get direct deposit. Believe, you will regret it.

LOS ANGELES, CALIFORNIA -- OK just wanted to say a couple things. First of all NetSpend card is a prepaid Credit card. It has the added features of a checking account so that you may setup direct deposit if you like. But it is still just a prepaid card. There are fees associated with the use of a prepaid credit card... reloading, use, ATM access, etc. Think of it like this obviously people like me or you who have a NetSpend card most likely have credit and/or money problems, otherwise you would not need to have a prepaid card. So I am truly sorry to anyone who has had a bad experience with them but it is your own responsibility to keep track of your spending.

My advice is to keep track of your balance and account for any active cards. NetSpend and MetaBank are legitimate companies and I really doubt their employees are going around spending their customers money. Me personally had a horrible experience with BofA when I opened up a checking account just for direct deposit. Apparently everything went through just fine and my direct deposit was processed. On the day before pay day I went to check status of my account. Turns out my account was flagged as high risk and they closed it without my knowledge.

When I called them they told me they would mail me a cashier's check for the balance. Now the big problem was my boss has already submitted Payroll and the money was already deducted from her account. Bank of America and Intuit payroll stated that it could be up to two weeks before the money would credit back to my bosses account.

I had a NetSpend account that I didn't use very much so since I needed the money desperately my boss setup direct deposit with my NetSpend account. I was skeptical at first but didn't have much choice as I needed the money ASAP and my work only paid through direct deposit. Unbelievable but the day my boss submitted my payroll... that night exactly at midnight my funds posted and were immediately available.

So more than a year later my credit has greatly improved but I still prefer my NetSpend card over a regular bank. Thank you NetSpend for helping me out of my jam. You made a loyal customer out of me. My only complaint would be the ATM fees but I guess that is to be expected. :-D

LOVELAND, COLORADO -- I initiated an order online which, legitimately, resulted in a hold on those funds until the order was completed. Due to unavailability of the online vendor, the order was cancelled the next day. 14 days after the order was cancelled, the funds were still held in pending transaction status. I emailed the vendor and received a response stating they had notified the card company 3 times that that order had been cancelled and the vendor released the funds. I forwarded the email in a secure message in my online account.

The auto response is that it would take 48 hours. 3 days later, funds are still not released and still no additional response from customer service. I called customer service, they said to forward the email from the vendor verifying the order was cancelled and they would release the funds in 6-8 hours. 24 hours later, funds are not released. I called customer service back and was told that I needed to forward to a different email address, and they were unsure why I was given an incorrect email address, but to forward the verification of cancelled order again to the CORRECT address and funds would be released in 6-8 hours.

Today, 24 hours later, funds still not released. I was told they had no record of any correspondence from me - not the email, not the SECURE MESSAGING - nothing. I was told that if I wanted the funds to be released, I needed to call the vendor and ask them to fax, on their letterhead, a letter stating the order was cancelled! Despite the fact that all banking transactions are electronic and I have the confirmation with a specific name, order#, transaction # and domain name obviously from the vendor, now I have to request the vendor to take the time and expense of writing a letter on my behalf.

I am filing this complaint, certified letter to PayPal, their co-branded card partner, BBB, CFTB and banking authority for this transaction in our state. Sadly, aside from the complaints, the only other action I can take is to discontinue using this vendor for any reason.