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Sprint Cell Phone Service Consumer Reviews - Page 2

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DON'T GET SPRINT FOR ANY REASON!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OREM -- My first experience with Sprint was back in October of 2009. I got a Palm Pre and it had software bugs. I sent my phone in to get repaired and the representative refused to give me any sort of phone to hold me over during the repair time; I even asked for a brick or flip phone in the interim and the response was "what?! do you have a court order to carry a phone at all times?!" I was so mad that I cancelled my service and paid the cancellation penalty.

In April of this year, I got a promotion in the mail that said "come back - we'll give you a $50 credit for every line you bring over". I figured their customer service had improved because I see all these commercials saying they are better (which when you read further you will find out is an absolutely crock!). I went into the Sprint store on Center and State in Orem and these are all the problems I had. Ed the representative who helped me is a pathological liar - he told me that if I ported my phone numbers from other carriers, I could have them (Verizon) issue dummy numbers to my existing lines to avoid the cancellation penalty - LIE!

I received cancellation penalties to the tune of $270 from my other provider. Once a number is ported, even if a dummy number is issued to the phone it receives a cancellation penalty. Ed added Applecare to both the phones I had purchased without my permission! I would never buy Applecare because everyone knows Apple comes out with a new product every year, not to mention you already get a mandated one-year warranty, and at that point I would be near eligible for upgrades - no one in their right minds would pay $107 for a warranty on a phone that costs $149. This was just downright dishonest!

As an employee at a major bank, I qualified for an employee discount of 27%. Ed told me he had applied the discount - LIE! He had not and it took me two calls of about 45 minutes a piece to get this resolved. The whole reason I came back - the $50 credit per line, Ed told me he had applied the coupon code from the mailer I received and I would get the rebate in the mail within 8 weeks. I called today and Sprint told me that no such action had been done at account opening - LIE! *My accounts were set up completely wrong. Ed merged my old online profile with my new account so it created so many bugs that I couldn't view my bill online for two months.

The numbers weren't set up correctly so I had porting issues. And till today the numbers are linked wrong. In total, I have tracked my time with Customer Service on the phone - over 8 hours! Imagine that! A full work day talking to Sprint to get resolve issues to no avail after only being with them for less than three months. Do not get Sprint for any reason at all! ANY REASON! It doesn't matter that they offer unlimited data and that they are cheaper than other carriers! It will costs you so much more in the long run! Don't do it!

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Sprint Fraud Dept
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SOUTH LAKE TAHOE, CALIFORNIA -- About 2 months ago I had my mom use her credit card to pay my Sprint bill, we called it in and they said that her account would not be linked to my account. Then my payments came due and they were always paid, so I called Sprint asked them how my account is continually paid and they said that they are billing an American express card. I made them aware that they are going to have to reverse those charges and charge my card. ** said OK no problem.

Well mom had to call her Amex card and dispute the charges herself. Needless to say they were never reversed and they kept charging it. So she started getting her reversals on her card and I would pay the amount once it got reversed. Anyway making Sprint aware of this and paying the amount due when it came and letting Sprint know about the whole situation, they shut my and my husbands phones off on Monday 4:00pm pacific time. When we tried to call we were automatically sent over to the fraud dept that is only open from 8-4 central time.

So I call customer service (which were very helpful, thank you!) but I could only talk to this one dept. So I call them wed at 6:00am my time. They said that they need a copy front and back of my cc and ID and my moms cc and ID. My mom is a little elderly, so called ** at this dept and asked if there is anything else that she can email or anything because she can't put her cc in her fax machine it won't go through. ** said no. My mom was a bit frustrated so she said can she please talk to this investigator that ** keeps commenting about.

She puts mom on hold for 20 minutes and guess what.. No investigator got on the line. It was ** again and she said that there is nothing else that they will accept but that, so she sends her husband out to make a copy. Sends the fax at 2:48 pacific time. I call there while she is faxing it. Now ** will not talk to us she is now busy and I speak to **. ** now says that she can accept a bank statement. I say well we got copies, she now says "well were closed". What you're closed? It's 2:52 pacific time so you still have 8 mins. She hangs up on me.

I call back at 2:55 pacific time (as my mom said she got the fax through it says sent). I am in the queue to speak to someone at this dept. "Please hold your call will be answered in the order it was received". I hear this message till 3:15 p time. I stayed on the phone thinking that they have to take my call because I'm in the queue. I assumed that they couldn't switch their phones over till they answer all their calls. Boy was I wrong!

Called them 6am the next morning ask to speak to **, "uh umm what's your account number, and I need to give her your name. Is she expecting your call?" I am sure she is as I have spoken to her all day yesterday, (put on hold) "she is busy what do you need". "I have faxed over the things you need. Can you please turn my phones back on as this is costing my family a lot of money (my husband drives a cab)." "Let me check the fax", she says. "OK I have the info we requested, now all I need you to do is go make a cash payment for 227.00, fax us the receipt and we will turn your phone back on".

I had made payment arrangements with Sprint to pay this balance on 2/13 she says ** that "all payment arrangements are null and void if we get your account." WTF are you kidding me? I am the one that made you aware of this situation I have paid the balances that were reversed and now everything is null and void? How many people call you when you already have your bill paid and say no that is the wrong card you're using please reverse this. I am so disgusted that I have literally paid a ton of money and lost a lot of money regarding this whole ** and you guys want 200 when I already made arrangements. My GAWD what **!

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Promised $300.00 Sign, Never Delivered. Promised No Raise in Rate - Increased After One Year
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

12/27/2017 Signed up for 5 cellphones with promise that the rate would be the same until the end of the telephone 18 month lease program. THEY RAISED THE RATE AFTER 12 MONTHS. Promised $300.00 signup bonus - fought for it for over a year and still have not got it - run around for several hours (yes hours) of online chat, etc. They said that the cellphones would be fully paid at the end of the 18 month contract. NOT TRUE.

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The Worst Service Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DELRAN, NEW JERSEY -- I leased an android phone price 1000 dollars. People were calling me not receiving the calls, went back to 6 times for a band-aid fix. I decided to return the phone. They did not offer me another phone. I had to pay and return the phone, 400.00 dollars I was charged. Their thing is you bought it, it's your problem. DO NOT DEAL WITH SPRINT. THEY WILL RIP YOU OFF.

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Sprint Store In Aurora Mall Is Not True Sprint
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AURORA, COLORADO -- In mid-October, I went into what I believed was an actual Sprint store located in Aurora Mall, picked out the iPhone 4S. Later, I decided I wasn't going to be able to afford the monthly cost and called Sprint customer service, within the 14 day time frame, to cancel the service. I was told by Sprint customer service to return all equipment. So, I went to a Sprint store only to be told they could not take the equipment because it wasn't theirs and I'd have to return it to the store in the Aurora Mall. They then explained to me that the store in the Aurora Mall is actually Fast Wireless, who is AUTHORIZED to sell Sprint service, but is NOT an actual Sprint store, although the sign outside the store says Sprint.

So, I go back to the store in Aurora who said they can't take the equipment back because it came from the Sprint distribution center. While at the store the "Manager" called Sprint to see if they would take the equipment, Sprint said no, because the equipment came from Fast Wireless warehouse. Fast Wireless said they couldn't take the equipment back because it came from Sprint.

Neither is accepting responsibility, pointing at each other, and now I'm stuck with equipment I'm not using, and an early termination fee of $700. Sprint customer service has it noted that cancellation was requested within the 14 day which would eliminate the early term charge. However because neither Sprint nor Fast Wireless will take the equipment, Sprint will not cancel the account until equipment is returned and charging the early term fee.

WARNING.. DO NOT DEAL WITH FAST WIRELESS PERPETRATING AS SPRINT IN AURORA MALL. GO DIRECTLY TO SPRINT OR NOT AT ALL. I will no longer do business with either.

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Bad Phone Service and Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- When I first decided to join Sprint, the salesperson gave me the wrong cost breakdown for what my plan would be. After realizing, she apologized and corrected herself and it was quite a difference. Still, I decided to go with Sprint because my previous carrier didn't have iPhones available. I got 2 lines since there was a Buy One Get One Free promotion, where I received a free iPhone SE with my 7 Plus.

For some reason, the promotion was never recorded and they started trying to charge me monthly for this free iPhone. It took 3 months for them to finally add the promotion to my account, discounting the monthly payment as an adjustment to my bill. Aside from those billing issues, the service is terrible! My calls were always dropping. When hurricane Irma hit, a bunch of their towers were either down or functioning at their lowest capacity. I couldn't use my phone anywhere without wifi. Meanwhile, my boyfriend and his family who have AT&T were using their phones without a problem.

I called Sprint and asked for a credit to be added to my account for the time I was without service. They told me to call when the towers were completely back up so that they could assess me for a credit that would cover all the time I was without service. Months later after continual calls about this, I was told Sprint was not going to be issuing any credits.

Which brings me to another point, their customer service is terrible. No one ever knows what they're talking about. Every time I call I learn that the last person I spoke to left out a key detail. I paid the pay-off price for my phone since my 2 year lease was finally up and I asked if I could have my phone unlocked. I was told yes, that this was completely possible because I paid my phone off.

A claim was submitted and I was to wait 48-72 hours. After this period of time, I called and found out that the request was blocked because I have a past due bill for both of my phone lines (which I already have an automatic payment scheduled with them for). How ridiculous! What an inconvenience.

The person I spoke to said they had no idea why the claim was even submitted, as the person should have known it would be denied due to my past due balance. I've really had enough of Sprint. Too pricey for the terrible phone service and terrible customer service that they provide. And way too shady.

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The Worst Experience With Any Company I Have Dealt With
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WASHINGTON -- Let Sprint buy my AT&T contract with 2 months left. Big mistake!!! I also turned in 2 iphone 5s. The advertisement on the store window was "half off at&t". Not only did I not get money for contract. I got no money for 2 phones. HOLD ON IT ONLY GETS WORSE!!! I have 6 phones. With at&t my bill was 369.00 unlimited text, data, all the bells, and whistles. Sprint for the 1st 6 months was all over the place always way over $400.00. Now my bill is 429.00 month for less service and the worst customer service I have ever dealt with. Let me explain how I got here.

HERE'S WHERE IT GETS UGLY!!! I went back and forth to the store numerous times [{24} and in all fairness it was right around the corner from my daughter's dance class; however, I never wanted to spend my time dealing with a 20 year old manager telling me things that were not true]. After going to store for almost 3 months the store closes and it was not even a corporate store!!! Not being a corporate store means the store could not help me anyway. This was a real eye opener!!! It is a lose-lose, catch 22, vicious circle. Weird the store said 'sprint'?!?!

After the store closed [incredibly frustrating], I started calling customer service. No help!!! I asked to get out of my contract because it was not cheaper and I have no service!!! The response was [and I quote], "If we did not have contracts we would be out of business." I think that says it all.

THAT'S RIGHT NO SERVICE!!! THIS IS THE COUP DE GRACE, FINAL BLOW, CLINCHER. After having a tech look at towers etc, I get no service unless I go down the road 3 miles. My wife is a surgeon and has to take call all night. Paying for no phone service is not only revolting in our case dangerous. Not sure why they do not understand??? I have never had a problem like this, nor ever had to file a complaint. Thank you for giving me a voice!

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Cheap Price = Cheap Service + Lies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- If you are not a customer yet: you still have time to save yourself! They entice you with their appealing low prices, free store credits, "free" phones (for which they charged us in the end), apparent friendliness but the truth unveils itself through the months. We were a group of European students in the US for only a year so we decided to get a cheap no-contract family plan from Sprint, or that was what we were told. The first shock came when we realized the prices excluded vat + store charges (being European, we were not used to that) on top of activation charges for each line. So, our bill ended up being about twice what we thought we had to pay.

The worse was that they lied to us in store. We made sure to ask multiple times that we were not signing any contract, and they assured us that there was no contract since we would be leaving the US and couldn't keep any contract. Ended up that we actually had one of our lines under a contract. We had 8 lines so they easily slipped that without us noticing it in the agreements! After spending an hour with customer service, we were told that if we canceled our lines on the 21st of June 2017, we would not need to pay any additional fees.

We visited the store about a month before the above mentioned date in order to ask whether we could request for the cancellation on the 21st June in advance, but they said that we would just have to call on the 21st itself to have it canceled. Any guess what happens next? We call and they tell us that we actually have a 30-day wait period for the cancellation to take place. Yet another lie told to us in store!

So yeah while we would all leave the US, we still have to pay for the lines because of some people lying to us! The only solution they found was to keep our lines on standby, which means that we are still paying over 11$ for no service. So my advice is to rather pay a little more for a safe and reliable service from a company where you actually know your exact monthly expenses.

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Worst Customer Service Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAYLOR, MICHIGAN -- Sprint has the worst customer service ever. I was paying around $210 for 4 lines. In December, we went to Best Buy to add another line with a new phone. I was assuming with a new line and phone it will be additional 50 to my bill so I was expecting my bill to be around 260-270. I also called and got the activation fee waived off. But a month after when I got my bill it was close to $400.

When I called, they told me that the person at Best Buy put the 5th line in wrong plan and I would have to be pay at least $300, and they can't bring it down more than that but my next bill for February will be around 250 before taxes. So this month, I again saw my bill and it's even over $400. I called couple days ago and customer service representative told me, "It will be fixed and we will make sure the bill goes down," and told me to call after 48 hours. When I called, I found out the 5th line was still in some other plan and they had only credited me about 35 dollars.

Spoke to supervisor, she said she can only bring down the bill to $299 and then transferred me to where they will find me a better deal to bring down the bill but I stayed on phone for more than an hour... No one came to the line so I just hung up. I've literally spoke to over 20 customer service reps and they don't help you at all. They keep giving you false hopes. I can't believe I just paid so much into just a phone bill that should have been taken care of. This service is just ridiculous. I wish I can punch every single one of them. Biggest frauds.

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Shady Sales
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Back in the middle of May 2016 my iPhone 5s broke due to water damage (my fault) while I was in Florida on vacation. Every experience with Sprint had been great up until today 09/16/2016 when I realized what was happening with my billing. So when my iPhone broke I went to the Sprint store in 330A Mary Esther Blvd Mary Esther, FL 32569 and had them set me up with a Galaxy S7 edge. I was told by the store manager that I could pay my last bill and then upgrade for no additional charge to the Samsung, so I thought that would be great and had him do it.

He had me put signature on a few separate blank lines on his iPad and says that my Sprint monthly charges have not changed, which was true. What he failed to mention was that he actually financed my phone with a third party loan company called Progressive Rent Payments who have been billing my account $72.50 twice a month ever since I got the phone. So after Sprint and Progressive bill me for the month my total amounts to nearly $230 a month.

Before I walked in the store I was paying $89, now I pay $230?!? That's insane!! So I called Progressive rent payments and the representative apologized and said that they charge double for whatever hardware you lease, so by the time my 1 year plan ends I will have paid $1950 for my Samsung S7 edge. I WOULD NEVER PAY 2000 FOR A PHONE!!! Sprint Customer care reps say they can't do anything because it's through a third party company.

Progressive Loan reps say they can't do anything because I "signed an agreement." Which is a load of crap. I can't even begin describe how angry I am with that manager. As a result, I called the store to find out that he had left. One must wonder why he did or if he was just fired for sketchy deals. Either way I am left paying for it and Sprint can't seem to do a dang thing about. Utterly disappointed.

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Sprint Cell Phone Service Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 125 ratings and
170 reviews & complaints.
Contact Information:
Sprint
2330 Shawnee Mission Pkwy.
Westwood, KS 66205
913-624-3000 (ph)
www.sprint.com
investorrelation.sprintcom@mail.sprint.com
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