Back in the middle of May 2016 my iPhone 5s broke due to water damage (my fault) while I was in Florida on vacation. Every experience with Sprint had been great up until today 09/16/2016 when I realized what was happening with my billing. So when my iPhone broke I went to the Sprint store in 330A Mary Esther Blvd Mary Esther, FL 32569 and had them set me up with a Galaxy S7 edge. I was told by the store manager that I could pay my last bill and then upgrade for no additional charge to the Samsung, so I thought that would be great and had him do it.
He had me put signature on a few separate blank lines on his iPad and says that my Sprint monthly charges have not changed, which was true. What he failed to mention was that he actually financed my phone with a third party loan company called Progressive Rent Payments who have been billing my account $72.50 twice a month ever since I got the phone. So after Sprint and Progressive bill me for the month my total amounts to nearly $230 a month.
Before I walked in the store I was paying $89, now I pay $230?!? That's insane!! So I called Progressive rent payments and the representative apologized and said that they charge double for whatever hardware you lease, so by the time my 1 year plan ends I will have paid $1950 for my Samsung S7 edge. I WOULD NEVER PAY 2000 FOR A PHONE!!! Sprint Customer care reps say they can't do anything because it's through a third party company.
Progressive Loan reps say they can't do anything because I "signed an agreement." Which is a load of crap. I can't even begin describe how angry I am with that manager. As a result, I called the store to find out that he had left. One must wonder why he did or if he was just fired for sketchy deals. Either way I am left paying for it and Sprint can't seem to do a dang thing about. Utterly disappointed.
NEW ORLEANAS, LOUISIANA -- I recently obtained internet service with Sprint through their MiFi Hotspot device. It required a two year commitment. The service and speed were great, however, within four days, I had used up the monthly allotment of 3GBs. Previously, I had used a Boost Mobile Hotspot via my cell phone and rarely used up the 2.5GBs allotted each month. And that included all the work I do online as well as texts and photo uploads.
I have contacted Sprint and asked them to show me exactly how my data is supposedly disappearing. All they can say is that I must be spending too much time on Facebook or watching movies. I do neither! And I still do as much work as possible through my phone. There is no way I have actually used the amount of data that they say and they are unwilling to supply any kind of proof as to where is being used. With other companies, when you reach your data cap, they slow down service until the next monthly cycle begins. I have learned from Sprint that they do not slow down the speed but they charge a doubled fee for each additional MB worth of data until the month is over.
As you can see, padding a consumer's data usage is quite profitable for them and I believe this is the trap I have fallen into. My only option, according to Sprint's customer service, is to pay for the MiFi device ($200.00) and cancel the contract. I say they have already violated the contract by not being able to show me where this data is supposedly being used. Should there be no disclosure at all for the consumer? I think there should.
On Boost Mobile I got 2.5GB/month and it usually lasted the whole month. With Sprint I get 3GB and it's gone in four days, being used much less than the mobile phone. Something is very wrong here. I would appreciate any help you can give me in getting to the bottom of this and find out how Sprint can charge for large amounts of data but cannot show where or how that data was used.
My Sprint service itself was completely worthless. My home was not even inside Sprint's coverage, and everywhere in the city I live (which according to them is their best 4g coverage) was nearly as bad. I finally got rid of them and was told to send back my equipment to have my ETF waived, along with proof of residence to show that I really was out of range. It took several months for them to recognize the equipment return, during which time I received countless emails from them stating that I owed anywhere from $500+-$700 to them and they were sending me to a collection agency!
Eventually the credit showed and now I only owed $260 (WTF? my monthly bill was $100). After hours on the phone, they determined that there was zero balance and I owed nothing. "It will show on the next bill period before collections comes around." Thank goodness, problem solved. HA! Less than a week later I get an email stating I STILL owe the $260 and that it is due June 2nd. I call and once again they confirm that it just hasn't processed and not to worry, it will be off by then.
It's week before June 2nd: the calls from a collection agency start rolling in. Having never experienced this before, there are a few words which can accurately describe it, one being: traumatizing. Sprint again. Over an hour again. To ever so rudely determine that I did, in fact, owe my normal monthly bill. Much attitude about the reasoning of the attempted charges being because I cancelled back in February. YES! I DID! I have been having to deal with your awful company and getting the runaround for THAT LONG.
Sadly, I paid the $100, because I never want to deal with them again. Ever. Ohhhh and did I mention it is nearly impossible to get ahold of someone at Sprint?? Do they purposely put non-working phone numbers up for customer service so that you can't get ahold of them? If there was a 0-star option, I would choose it.
LINDENHURST, ILLINOIS -- I have been trying to get a phone unlocked for 8 days. There is no credibility within Sprint. They will tell you they are doing something. When it doesn't get done, you call in again, and you cannot talk with the original person. They all promise to 'personally make sure this happens.' Still waiting to unlock a phone for 8 days. I've been promised numerous times and then have to wait for a team that no one can contact to get it done. Most will refuse to send you to a supervisor when you request to speak with one. I've asked for managers names and contact information. I am given first name only and the general phone number that throws you into the queues of calls. Extremely frustrating. I have spent over 15 hours so far trying to get the phone unlocked.
CANTON, OHIO -- I walk into the Sprint store to check out the iPhone 7 when approach by a representative. She told me the service is really good and that I will not find better reception in my geographical location. This is the biggest con company I've ever done any business with. I can't believe consumer protection laws can't be enforced on these cons.
I take my phone to the local tech because I couldn't use the network when the WIFI can't be used. He response with, "You need to connect to WIFI..." So my response was, "Why am I paying for Sprint network then." Of course he doesn't answer my questions. Then I tried to switch service providers and the pricks lock my phone so I can't it and spent 650 on this stupid crap. WARNING. WARNING. WARNING. BUY SPRINT service.
TEXAS -- Because of Sprint's dishonesty both when we signed up with them and as we were leaving, our family will NEVER use them again. I was told at the store that I would receive a $180 credit to use towards accessories for my phone when we opened an account with them. I was then charged that $180 on my next bill! I called customer service, and they told me that it was not a "credit" but rather a delayed payment. The salesman completely lied to me. I would not have purchased these accessories had I been told the truth.
Fast forward two years later to the end of our contract. Sprint charged me for one last month because I transferred to a new provider during the middle of a billing period. So even though we did not use Sprint's service during the last 25 days of the billing cycle, their system is "just set up that way." Their system is set up to gouge their customers coming and going.
CANTON, OHIO -- I switched from MetroPCS to Sprint and at first the experience was fine and the phones worked great until the bill came. The bill that we agreed on was 144 dollars including tax and they signed the contract agreeing that was the total and we signed the contract agreeing that was the price, but the bill we received was 230 dollars which is 90 dollars over what we agreed on.
So I went in and talked to the customer service and they agreed that they messed up then continued to say that they can't do anything to fix our bill, so we were gives the choice to pay an extra 90 dollars a month or return our phones and find a new carrier. Let it be reminded that when we purchased everything in the beginning and they told us when we signed the contract that “if anything extra is on your bill bring in the contract and we will fix it”. Well that clearly didn't happen. Will never be using Sprint again with this kind of service and customer service.
HOUSTON, TEXAS -- When I left Sprint and went to T-Mobile, I had already paid for two Samsung Galaxy S7 Edge phones. Once I realized that I keep getting invalid SIM, I contacted T-Mobile which informed that the phones are not unlocked. I contacted Sprint and asked them to unlock my phones. They keep saying that the phones are unlocked. But Samsung says the phones are still locked to Sprint. I have been back and forth with them for over two months.
Now I give up. The phones that I literally paid $2000 for are just worthless. I asked for the unlock codes which they received from Samsung. They said there is no unlock codes. Some of them give you different ideas to make the phone work which do not make sense. Finally, they started mocking me when I insisted on getting the unlock codes. One of them told me, just write 7 zeros while a senior complaint handler suggested that I donate to a Sprint customer. Let this be a lesson to any new customer. Please think twice before getting burn like me.
BALDWIN, NEW YORK -- DO NOT PURCHASE THE 5 LINES FOR $100.00 SERVICE FROM SPRINT! I was skeptical about the deal and questioned it. The representative assured me it was legitimate and the service works just like other services and it was simply a promotion.
Needless to say I was convinced and agreed to enrolled into the plan with my family. I can't begin to describe the number of issues I've experienced with this plan... e.g., I CANNOT have a conversation on my cell while using the navigator nor sending text messages; nearly impossible to access website if I'm not at home using my WIFI, and the list goes on. I'll be going back to T-Mobile as soon as they have a deal that will accommodate the fees that I will incur upon termination.
MCKINNEY, TEXAS -- I really have nothing nice to say about Sprint. I had service with Sprint for 2 years and when my last payment was due, I went to the Sprint store and spoke to a representative. I told them I was going to cancel my service and asked what my remaining balance was. It was 30 dollars which was the payoff of my lease phone. I paid it and requested that it be unlocked. She sent a request. Told me it would be up to 48 hours. I waited and not unlocked.
I called Sprint and they fed me something about 60 dollars being unpaid. So I spoke to someone else and he understood everything. He sent a request to unlock it... still nothing. So I called for the 3rd time and once going to the store. The woman on the phone told me 3 days after that I owed 111 dollars. We talked and she had a supervisor call me to which she told me I owe 211 dollars and that my payoff of the phone never went to the phone.
All I did was pay the 1st woman what she had told me I owed and in 5 days you try to get 211 more dollars from me. Honestly I feel like I am being hustled because I was quoted wrong info and now I am expected to pay for that mistake. All I want is my phone to be unlocked. I am not happy with Sprint and customer service is the worst I have dealt with. I can't believe I can be treated this way after 2 full years of service. I will never go back to sprint.