Preview Review

Next Review

Sprint PCS Consumer Reviews - Page 6

Most Popular | Newest | More Options >
More filter options:
The Worst Customer Service In The World!
By -

OHIO -- I have been a Sprint PCS Customer for over 5years. As awful as the service is, I can leave because some of my friends are on Sprint. My main phone line with them is a business phone. I got a 2nd phone on my line for my brother to use. $39.99 per month, 200 anytime minutes, NO CONTRACT. When I got the phone, I noticed the phone was roaming and had 200 minutes of roaming. I called Sprint PCS and was told that it was an ERROR on their part and that the problem would be fixed. They advised me that as soon as I receive the bill, I should call in and the charges would be refunded. I have been calling at least 5 different times.

Each time, I am put on hold for over 1 hr. They keep telling me that a request will be sent in to a different department and those charges will be refunded. Yet, even though I am not using the phone, I am showing more roaming charges, EVEN THOUGH THE PHONE LINE HAS BEEN SET TO NO ROAMING FROM DAY ONE! I called again several times and I am told the same thing. To date, the charges have still NOT been refunded. I have over $500 worth of roaming charges on a phone that was set for $39.99 per month.

That is just ridiculous to be given a phone that is roaming in the same address that I live and have another line that is NOT roaming. It makes no sense to pay over $700 for a phone that was used for barely 1 and 1/2 half months. I have asked Sprint to fix the roaming charges to no avail. The experience getting this issue resolved has been frustrating and horrible. I have spoken to several agents and supervisors who have been NO help.

Most recently, I spoke to Charles, Agent # **. I also called the corporate office. I am sick of trying to solve this problem. The phone given to me was faulty, had the wrong coverage and was roaming the whole time. Yet, Sprint PCS expects me to pay for the error. I am at my wits' end as to how to get this resolved.

Replies
Sprint PCS Spending Limits
By -

I've been a Sprint PCS customer for 6 years or more. I have two personal accounts, and I pay (one way or another) for Sprint PCS service for several family members. My account is paid through automatic deductions from my checking account and has not been in arrears.

In spite of all this, tonight my account was suspended for exceeding "spending limits." Spending limits...? In all the years I've been using Sprint PCS, this is the first time I had ever even heard of spending limits -- nor had the term ever shown up in my billing or online account information before now.

Seems my Spending Limit is $200.00, which is laughable -- given that my account has sometimes exceeded twice that amount (and was paid). The inane account rep that I spoke with agreed that my bill was consistently paid and was set up for faultless automatic payments... He then noted that I had "excessive charges" over the past couple of weeks, which I explained to him were *roaming charges* in areas not covered by the Nationwide Sprint PCS Network.

I asked to speak with a supervisor. "Okay. But he'll just tell you the same thing," he replied. Yep. Probably so. I told him to go ahead and pay the entire balance with the account number he had on file, which he did with utter glee. My service was immediately restored.

I'm under contract with them for another year, of course. That's where they have hold of the short hairs. And I suspect Sprint PCS is not alone in this type of grip. I hope that in the near future legislative and/or judicial acts will break the jaws of the cell beast. It's not okay for the cell phone service providers to bleed consumers dry for the sake of stockholders and CEOs (who have no spending limits, of course). The complaints against all the big carriers are legion, as I've discovered looking into it tonight. And it just ain't right to cut somebody off who's not late on their payments. That's just wrong.

Replies
Sprint PCS (Pretty Crappy Service) an Insider Look
By -

I'm a collection agent for Sprint, well actually for the company that collects for them. First off every time you phone the collections department, you're talking to a whole different company that collects payments on behalf of them. The way the system is set up, anytime you phone Sprint customer service from an interrupted phone or if you have a past due it automatically reroutes your call to our department. Which means we get a lot of customers who have disputes with their bill, but in order to argue the charges they have to pay off that balance so they can reach customer service.

Second, you'll never get any help from a collections agent if you are disputing your bill. The reason is we're not ghouls, but you hear complaint after complaint after complaint you really don't care and just get immune to it. The other reason we can't do anything if we wanted to help you, is because everything is automated. Another reason why you may get frustrated is that when you ask for a supervisor they will tell you the exact same thing we told you. Our supervisors do not want to take calls and really do not care about your situation, they're being graded on money collected.

I know this sounds cold, but what do you expect? You're talking to people who go through complaint after complaint and the whole goal is to collect money not provide customer service. In fact our center goes through a high turnover weekly. Plus if you have legitimately been screwed by Sprint we really don't care. We're graded on how long we spend on a call. So we want to be off the call as soon as possible.

I mean the people who have been really mislead by Sprint, are classified with the same people who aren't responsible with their plans. We can't tell who's lying or who is the victim. All I can say when dealing with Sprint is read your contract and know exactly what your plan includes.

Replies
Use ANY cellular service - besides Sprint
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- Sprint's reputation is quickly and pathetically drowning in complaints and word is out on the street to avoid them like the plague unless you just HAVE to use them. Unfortunately, this is EXACTLY what you have signed up and pay good, hard earned money for and EXACTLY what Sprint promises to reliably deliver - get used to it until someone either buys them out or they go completely under. As of right now, I'm on my third or fourth Sprint joy toy - I've lost count in the excitement - and words cannot describe to you the anger, frustration and humiliation that this company has delivered to not only myself but to MANY other fellow Sprint "customers" that I am acquainted with.

This greedy conglomerate has apparently lost focus on what the words CUSTOMER and SERVICE mean and will seemingly do anything they legally/illegally can to get you off of the phone, transferred to a vacant phone in another department, humiliate you, patronize you, treat you like an idiot, give you a canned, scripted, driveling response while simultaneously doing their utmost best to give you the run around or just simply hang up on you.

Not to be outdone is the "service" they offer. Dropped calls, missed calls, dropped GPS signals, duplicate SMS transmissions, lost SMS messages, bug-laden phone software, phone lockups, the single-most pathetic data transfer rates ever encountered from a "cellular-data-provider", spotty coverage, minimal signal strength (no matter WHERE you are) and last but not least is their most appreciated and famous characteristic - their "WE JUST DON'T CARE" attitude.

WHEN you experience your issues with them - and YOU WILL - best of luck to you getting anything more than "dead-air" or scripted patronization for a response. I've lost count on how many times, I've emailed them, called them, etc. - all to no avail. They actively REFUSE to do anything but patronize me and everyone else I've shared similar experiences with - therefore I've determined to warn as many people as I can about them and hopefully one day before they go under, they'll realize they cannot just dump on and treat people like trash.

Replies
Advertisement
Sprint Does NOT Stand Behind the Products They Sell
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- I have been with Sprint Wireless for 1 month today, after switching from Verizon. I love my phone (HTC EVO Design 4G). I should qualify that I love my phone now that it is working. I had to take it back 6 days after purchasing it because the display kept shutting off 10-15 seconds after I did anything, even though the settings were set to shut off after 5 minutes. The cell phone reception has been about the same as what we experienced with Verizon, spotty in some areas but OK in most areas.

I must say though that the customer service that I have received from Sprint has been abominably poor. I had to call to have a charge taken off my first bill that I did not authorize. As of today (2 weeks after I first called and two more calls later), the erroneous charge still shows on my bill and my account shows past due because of it. I purchased two phones (both the same model) at the same time. The second phone is now giving the same problem as the first one was before it was replaced, shutting off at very short intervals. We have taken it back to the Sprint store where we purchased it.

Three different employees in that store (Southcenter Parkway store in Tukwila, WA) have been extremely rude to us. They refuse to look at the second phone without charging us $35 each time. Even when they didn't fix the problem, when we take it back they want another $35. I only paid $99 for the phone in the first place. Why should I have to repurchase the phone $35 at a time when the phone is only 30 days old since I purchased it. It has not been dropped or damaged – the display is defective. It is supposedly under a 1 year warranty from the manufacturer, but the Sprint Store refuses to honor this.

Today, they advised that the phone has a defective motherboard, but they still refuse to fix it unless we pay $35 (in addition to the other two visits where they charged us to reset the phone and it did not fix the problem). We have asked to speak to a supervisor or manager and one is never available and they will not give us a manager's name to contact later. I have tried three different times to contact Sprint Customer Service by phone. All three times, I get to talk to an employee who asks my name and account info. Then they put me on hold. In all three cases, I was on hold for over 30 minutes and finally hung up.

Sprint does not stand behind the product they sell and they will not honor the manufacturer's warranty. They make it impossible to speak to anyone at their company about the problem. I highly recommend that you avoid doing business with this company. THEY STINK BIG TIME!!! :(

Replies
Sprint Customer Service and Blackberry... UGH!!!
By -

No my issue was not resolved. The last agent I spoke to did talk me out of terminating my account with Sprint, and set up an appointment to take my Blackberry to a nearby Sprint store for possible repair. I do appreciate her effort, but the issue was not resolved and has been ongoing for a week.

I did go to the Sprint store and gave them the print out of the scheduled appointment for 5:30 pm. I left work early to go, and once I got there I was told it's not an appointment and that I'd have to sign in at the counter and wait my turn. Well I signed in and waited for over an hour. Unfortunately I had to leave shortly after to pick my child up for soccer practice.

I believe as a whole the customer service I've received over the phone and in the store, was horrible. I have been hung up on, placed on hold for 20 to 30 minutes at a time, told to delete files, that did not need to be deleted, and just lost a lot of time and the issue still has not been resolved.

I have a Blackberry Curve, that will not play any of the over 160 songs I've downloaded over the past year. I continue to receive the same error regarding, "unable to verify access, please call *2 to have your Sprint music store account merged".

I along with 11 other members of my family all have Sprint, and I've been a customer for over 6 years and I'm not a happy customer. I've called customer service 5 out of the past 7 days, and spoken to 8 customer service reps, to no avail. I will make one final call to terminate my contract and my family will cancel as well too. To know Sprint treats your loyal customers like this, speaks volumes.

Replies
Sprint Lies to Its Paying Customers
By -

I hate hearing from other idiot customers who haven't yet had a "customer service" issue, and still feel compelled to berate those who have. You morons sound about as intelligent as the knuckle-draggers working the CS hotlines. Only a moron would penalize PAYING customers as Sprint continually has. Like others, I've had nothing but nightmares dealing with Sprint.

The final straw was when I bought the Samsung Instinct. This phone had numerous issues from the start. I'm shocked that Sprint would have released this phone with the number of problems it had. I personally had to contact the makers of their e-mail software just to get them to realize there was an "issue" with the push system. They included an update to fix it, but my God, customers should not be expected to troubleshoot devices that CLAIM to do something when they can't.

The other great part of this story was getting on the phone with advanced level tech support and having the moron on the other end inform me that that feature wasn't available for my phone. How did this idiot even get his job? Unbelievable. The final nail in the coffin: supervisor from Sprint finally called me and PROMISED to resolve the issue by getting me a new phone. "We care about our customers. This is our new policy." blah blah blah. Yeah I bought it hook, line and sinker.

I called back to get my new phone. Oh what do you know! The brilliant supervisor didn't write any account notes about the resolution. I spoke to a higher supervisor. His response: "I'm sorry, but we can't honor any previous promises made by Sprint. Unfortunately, that's all I can do." I swear to God, if there was a class action suit against Sprint, I would be first in line. I dropped the service, joined AT&T and never looked back. I'm willing pay extra to not be treated like completely crap as a PAYING CUSTOMER.

Replies
Very Bad Customer Service!!!
By -

I have the Instinct phone and when I got into the contract I told them that I wanted the data plan and later I would downgrade to the talk plan. The salesman at Sprint said no problem. Well guess what, now that I am ready to downgrade, I can't because the Instinct will only work with the data plan. They want me to pay full price for a new phone or pay the whole cancellation fee to get out of the contract. This was their lack of communication but I have to pay for it. I have contacted Sprint about 15 times in the past 2 months and have yet to have one person call me back. They do not believe in customer support at all.

One of the people I spoke with is in management. Her name is **. She promised me that a person from escalated management would call me back on Tues. I asked for her direct line in case they didn't call me, which they didn't. I called her back and she didn't answer her phone so I left a message. Well, it's 3 days later and she still hasn't called me back, nor has escalated management. I spoke with a representative that said he was in the same office as her and he would hunt her down and call me back by 6 pm. He hasn't called back either and it's now Friday.

If anyone would like to bombard ** with problem calls, email me and I will give you her direct line. My email address is **. Do not ever sign a contract with this company. They have no integrity and don't give a crap about their customers.

I am very sorry about the person that wrote the review that works there. I don't know why you would work for a company that has no integrity. You say they help people with poor credit, well that's great! Unfortunately I have excellent credit and can't get any help whatsoever. I advise anyone who is considering a contract with Sprint to reconsider and go with another company. You will never get satisfaction with this one.

Replies
Advertisement
What Happened to Customer Service?
By -

DENVER, COLORADO -- I bought the LG Rumor phone from Sprint in April 2008. I have had to have the phone replaced 3 or 4 times and had it fixed about as many times. Every time I went to get it fixed I was told by the Tech that they always break and he has to work on them daily. I contacted Sprint Customer Service and asked if they could provide me with a different phone and was told a few times simply "no". I have spent at least 1.5 hours each time waiting for my phone to be replaced of fixed. I had bought ringers and games and each time they replace the phone I was told they don't transfer to the new phone. So I have spent money on ringers and other apps that I was unable to keep.

When I finally got so upset I called and told them I was going to go to AT&T. They said I could upgrade to a new phone with a fee. I talked to "Chuck" and told him I wanted the Diamond Pro and he said he could get it for me for $124.00, I was not happy but just felt tired of being on the phone so I said OK. I told him to call me at my office the next day and I would process the order. He agreed and said he would call at 11am, I didn't get a call till after 12pm. Once I talked to him he started to tell me he was processing the order for the Diamond. And then said "But we talked about the Diamond Pro" and he told me I was confused.

I have said a few different times the day earlier that the Diamond with the qwerty keyboard is the one I wanted and he quoted $124.00. Well he again told me I was confused and he could not honor the $124 on the Diamond Pro. I am over this company I have had nothing but overcharges and poor service. I am lucky that my contract is up in April. With the economy in the state it is I would think that quality of service might be more important. But in Sprint's case I guess not! I have lost over $100 in ringers and apps that I have paid for but could not transfer to my replacement phone each time I had to have the defective phone replaced.

Replies
Great Signal - Questionable Billing Practices and Poor Customer Service
By -

I was in love with Sprint for years. The signal was always great. Three years ago I added my wife to my plan and my love for Sprint disappeared. Every time I changed my plan - to add minutes, texting, etc - Sprint made a billing mistake. Either the wrong service was added or no service at all was added. Correcting the problem always took 6 phone calls over the following 3 months.

Once, charges were added randomly. I tried to have them removed and one representative actually said she was not going to because she thought I needed the service! (This is not a joke, exaggeration, or mean spirited lie. I even have the e-mails concerning that problem saved.) That situation really got me hot under the collar.

Finally after three years of trouble, my wife transferred her phone number to another provider the day her contract expired. I found out when my plan ended (after another round of problems), inquired about the ins and outs of changing providers, and counted the days. I just found out, my final 2-year contract expired a mere 3 days following the end of a billing cycle. This caused me to have to pay for an entire month of service! I spoke with 2... TWO... representatives about cancelling my service and this fact was omitted. I was never sent a bill. The charges never showed on my online account. I was only sent an overdue notice in the mail.

Sad, sad stuff. I researched Sprint and have found they are the only [major?] cell phone company who is losing their customer base. Everyone cites similar problems resulting in their leaving Sprint for another provider. I have never written an online complaint before, but would love to tell everyone, save yourself the hassle and choose another provider.

Replies
Top of Page | Next Page >

Sprint PCS Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 13 ratings and
191 reviews & complaints.
Contact Information:
Sprint PCS
6200 Sprint Pkwy.
Overland Park, KS 66251
877-222-5006 (ph)
www.sprintpcs.com
investorrelation.sprintcom@mail.sprint.com
Product/Services
Compare Phone/Mobile Services