Sprint Consumer Reviews - Page 7

ONLINE REP -- I had the worst experience ever with this company. So normally I am very happy with Sprint. However today it was like dealing with a completely different company. I was trying to set up a plan so that my phone didn't get shut off since I was sick for a week and a half and didn't really get a paycheck since I couldn't work.

So the first person I talked to was very helpful. However they couldn't help so they transferred me to someone else and that person was very rude and disrespectful and completely disregarded anything that I said and at the very end of the conversation set the payment to be processed a week before I asked it to be and then discontinued the conversation right after I stated that they put the wrong date and it wouldn't be able to be processed on that day.

So now I have to take time out of my day to try to contact them and explain the situation all over again to someone else just to get it corrected. This made me start looking into other phone providers since I have never been treated this rudely or had someone so incompetent in trying to deal with an issue.

DAYTON, MINNESOTA -- Was a Sprint customer for 15 years. Worst customer service of any company I've dealt with, customer service lines always jammed long waits. When you do get to a representative they don't help. Had to call back to Sprint 3 times to cancel our service with them. They continued sending us bills even though we were no longer customers. Got to the point it felt like retaliation for canceling with them. I STRONGLY advise people not to do business with Sprint, my family will never deal with them again! As I am writing this I just got another bill from these idiots for $5.44 over half of which is a surcharge!

GURNEE, ILLINOIS -- On the 20th of November my wife and my son went in a Sprint store to do an upgrade. He had the iPhone forever plan so he went in to get his new iPhone and was told that he does not have that plan. My wife asked to speak to a manager. At that point the person that was helping him said he was the manager. 5 minutes later a manager came in and told her that person was just a regular store associate and was not the manager. Her manager told her they still would not be able to help her because she's not the primary number on the account.

On my way back home from work, I stopped in a Best Buy store. There was not a Sprint store close to me. They were able to handle the problem and could not understand why the Sprint store did not see that my son had iPhone forever. I've called over four times to Sprint customer service to inquire about this problem and all four times, halfway through the conversation the phone would go dead. One time I called and asked to speak to a manager and was told one minute and five minutes later the phone hung up. So at this point I think I'll go into the store and who knows what will happen then. I do know I have to find another provider.

ST PAUL, MINNESOTA -- I have been with Sprint for about 7 or 8 months. I was with a previous carrier, never had any problems. A few months ago, my first bill was enormous, and I felt I was lied to. I have to talk to a service representative on the phone for 2 days, 5 different reps, 3 supervisors to get something straight. Next, on the way to my daughter's graduation, was in the store for an hour, (I only had 3 hours to get there), my phone fell, but they could not help. Next, my piece where I put the input to talk on my microphone broken and was at my last stage of finally deciding to leave the company.

Finally, I got up the nerve to walk into the store, livid and met Amonte **, the retail consultant who eased my mind and my worries about my phone, cleaned out the talk piece and treated me like never before. I decided to stay and I really appreciate this employee for his exceptional professionalism as well as compassion for my issue. Sprint, this man was an example of what customer service should be and I applaud him for his service. Needless to say, I am staying!!!

OHIO -- Just dropped from four phones to one on Sprint after five months of aggravation. A really good promotion ended and I called to find another as we are not on a contract. The plan was offered to loyal customers only (we've been with Sprint over ten years!) and offered NO per line access fees (4 x $15 = $60 savings). Those savings never materialized even though I have this offer and my acceptance in writing, in an emailed chat transcript. I spoke with countless folks in customer service and supervisors.

The final straw was when one finally acknowledged that there was no such offer and I still had to pay the extra $60 per month plus taxes and late payment charges. If my son had other service where he is on campus, we would have no lines on Sprint. All those TV ads are for the uninformed who don't know what they are signing up for.

This past year has been terrible for sprints customer service. I've been a customer for a long time but this past year I've gotten people that don't speak English and then when I have a problem I asked for a supervisor and they just hang up on me it has happened numerous times. tonight it happen twice. I even tried to disconnect my service and got hung up on it so bad I'm willing to pay the disconnection fee actually T-Mobile is going to pay the disconnection fee for me. It is so complicated to try and make a complaint I tried numerous times to ask for a supervisor they say that there's no supervisor available and then hang up I've worked in numerous call centers there is always always a supervisor available I do not recommend Sprint to anyone. I am definitely disconnecting my service from them and I tell everybody I know don't ever go with them and if they have them to switch.this is seriously the worst customer service I've ever dealt with in my 39 years of life.got hung up on five times in the past two days have to be on hold for hours to speak to a supervisor. There's thousands of complaints like this on numerous websites including Sprint.com

LOS ANGELES, CALIFORNIA -- Sprint sucks... First of all for a two-year period I was paying 80 dollars for a 1 GIG of data service which after two weeks I couldn't use my GPS because my data was at the limit. After the two-year ripoff or as Sprint calls it plan I went back to the store in east Los Angeles to see my options. One of the customer service guy kind of helped me not caring whether I renew my service or not.

After that I walked out the store and cancel my service with Sprint. I had just paid two months of service and it was the end of the month so all was needed to be done was to cancel the account. Instead the lady charged an extra month which led to a collection agency. Now I'm in collections for the amount of 82.60. So I went prepaid with Boost Mobile which is a lower branch of Sprint network and the same results.

The cell number I was given was an old number given to another customer causing me headaches because I was stuck with the phone number contacts of the old customer that means I was getting some weird calls. So I go back to the Boost Mobile store to change the number and guess what, the customer service guy was a total jerk, didn't want to help me at all. I'm done with Sprint, don't recommend this company..

I was told there would not be an access fee because that was the promotion when we added a line. Now, each month, the access fee keeps showing up. The local office said it was going on and they have fixed the bill a couple of times. I have tried the Customer Service for the company. They have said they understand and fixed it twice, but they won't take it off the bill. They said the promotion was over when we got the phone and my only option is the local office can continue to fix it if they choose to do it. Very frustrating. The local office should have the authority to fix it for good or else the national Customer Service should fix it.

KANSAS -- Do not sign up with Sprint cellular... ever!!! There is only a 14 day trial period (starts from the date the phones were ordered, not when they are activated) to return the phones if you do not like the service. My service is horrible. I am 5 days outside this 14 day period and Sprint will not allow me to return the phones and get out of the contract without paying all the charges for the 2 years... over $2k!!!

Customer service is not helpful at all. They keep telling me that the connection needs reset and that it is not their network. All the phones on my account drop calls, have minimum reception in most places. I was on the phone with Sprint customer care and it dropped the call. Had to start all over with someone new. Do not sign up!!! If you do and your service does suck like mine take the phones back immediately!!! Do not wait.

MINNESOTA -- I was connected to a representative to have my phone unlocked for international use. They were not able to help me and ended up disconnecting before answering my further questions. It was a complete hassle trying to connect with them and a complete waste of time once connected. It's bad enough that their products are limited to only their carrier, even after years of using their service. Now the $900 phone I purchased is basically useless unless I am in the US and using Sprint. In this day and age, we live in a mobile world, and Sprint restrictions are unrealistic. I would not recommend this cell phone provider to anyone.