Stream Energy Consumer Reviews - Page 12

DALLAS, GEORGIA -- Stream Energy customer NON-service is the worst. I got a deal for a good fixed rate for a year. I called their customer NON-retention line and they would not even try to match it. Their rate is their rate. Just deal with it. So I did. My contract was up in late August. I switched to a new provider effective October 1st. They billed me $100.00 for early termination! After calling customer NON-service, I paid the portion of the bill that excluded the BOGUS early termination charge. They were supposed to drop the charge within 48 hours. So I forgot about it.

Then in early December I received a collections letter for $100.00 to Stream Energy. Needless to say, I went ballistic. They had not dropped the charge as promised. They had not sent me a bill showing the BOGUS early termination charge as still due. They simply called in the attack dogs. More stellar customer NON-service!

I called customer NON-service again and read them the riot act. They finally dropped the BOGUS early termination charge as showing due on their billing web site. I also demanded that they contact their attack dog and cancel their collection effort. I have yet to hear any more from them but it has only been a few days. If anything gets posted to my credit score pertaining to this, they will be sorry. Stay tuned.

MESQUITE, TEXAS -- I have an issue with "Stream Energy". This company has ill trained employees who advised me incorrectly, and misquoted my kilo rate per usage. I called into Stream customer service to request an extension on my bill. The customer service rep, ** told me that it was possible and that I had an extra 10 days to pay my bill that was past due. I was told that I needed to pay by the 22nd of October.

I woke up Thursday morning, the 18th of October with no ELECTRICITY, what the ** was going on? I called and was told that there was no agreement and I'm responsible for paying reconnection charges plus 2.95 for processing my payment by phone. I immediately asked for a supervisor, and was placed on indefinite hold, I called back, placed on hold, over, and over again. Stream Energy needs to be investigated, this seems like a ploy to extort money out of their "valued" customers.

DALLAS, TEXAS -- Beware of Stream Energy, they are crooks, they're ripping people off by what they call cramming, adding more unknown charges on your bill and lying about what the meter readings are. I had a simple transfer from the house I was moving out of, to the new address I was moving to. OK, so I had two accounts, the old address and the new address. The old address, I told them to leave the account active for two weeks so I could have light and air while I was moving, which by the way was only on weekends and during the weekdays no one was there, lights off no air or anything.

For two weeks only on weekend I did my moving, so normally my bill was about $125.00 a month. So I finally got moved and they sent my bill from my old address. For two weeks they charged me $434.00 and said "that's what the meter read." I cussed all of them out and switched to someone else. Watch out for those crooks, they start you off good and then they rip you off in the end. Now my credit is bad until I pay that BS THEY CHARGED ME, LOOK OUT!

BRIGANTINE, NEW JERSEY -- Although I noticed some negative reviews for Stream Energy in reading the discussions following them it seems often the person complaining didn't understand something about the process or how to accurately read their bill. When I had the chance to take advantage of energy deregulation to get a more competitive rate a friend introduced me to Stream Energy. The process to switch was fast and easy and can be done online or over the phone. I received a confirmation letter welcoming me as a new energy customer confirming the rate plan I had selected.

My previous utility continues to deliver the energy, read the meter, provides the only bill, and emergency service if there were an issue outside of my home. The only differences I see are a lower rate and both utility names on the bill now, one Stream for the generation and other Atlantic City Electric for the delivery. I pay Atlantic City Electric like I always have and they take care of payment to Stream.

I am saving money and helping a friend by being his energy customer, a bill I would pay anyway, and it is now less - thanks to him. I think sometimes some of the complaints on forums like these may be planted by competitors. The switch to Stream Energy was fast and free and I have had reliable service at a better price ever since.

ATLANTA, GEORGIA -- I switched from Stream Energy to Georgia Natural Gas in February, as I was paying 3X more than GNG. I received a bill in March - paid it full, again in April paid it in full even though I was already paying GNG, and realized that Stream has simply made up the therms, and that the bill was fake - and hoped they would go away.

Well no, in May I received another bill (remember I have no service with them from Feb and am paying GNG since March). I call and tell them that this is impossible as I do not have service with them for close on 3 months, after getting no joy decided to pay the bill and warned them that I would report them to the regulators if they sent another "fake"bill - I just received a June bill...

It is impossible to have a conversation with anyone from Stream other than the customer "dis"service desk who can only see what they are reading off their screen that is clearly fake. How do we get Stream Energy investigated for dishonest billing. Anyone thinking of joining Stream - don't. They will continue billing you and sending a fake therm reading months after you are getting service from a different provider.

After two miserable years, I've finally left Stream Energy and am now battling with them over my credit balance. I've never had such an ordeal with any company, but especially a utility. This is the WORST company I've ever done business with. Their customer service reps are ineffective and talk in circles without actually resolving anything.

Once they got ahold of my credit card, they made unauthorized charges to it which took hours of my time and months to resolve. They do not answer their online 'contact' form (even though the promise is made to respond within 24 hours; I've NEVER gotten a response from submitting that form) and their billing department does not take phone calls from customers.

SO -- you're at their mercy as to whether your issues ever get resolved or not. I believe that they are counting on a 'set-it-and-forget-it' mentality (i.e. you sign up with them and never bother looking at your bill or comparing marketers ever again because you forget about it) and they continue to rake in the bucks on your bill. Trying to get out of your contract is an ordeal. RUN, do not walk, away from this company and find someone else to supply your gas!

HOUSTON, TEXAS -- All I had to do was switch my apt address to another apt (in the same complex) and it has been a headache ever since. First I had 2 light bills, they never canceled the first one b/c they don't transfer services Idk… Then they changed my service plan (that was ridiculously priced) for no reason. All I wanted to do was change my address!!!

And when I called to fix that idk what they did but eventually I had 3 accounts with them. Then I called again and it was finally fixed except they charged me an early termination fee and a start up fee. So I called again and they finally fixed it... But it shouldn't take me calling wasting at least 5 hours total of my life trying to explain to different people what's going on and why they messed up.

The letter I wrote to Stream. When I first got my notification that my contract would be expiring, I went online to re-enroll. I noticed a. 05/therm discrepancy between what my paperwork stated as the rate and what the website stated as the rate. I called customer service to get clarification and was on hold for 40 minutes. I put the phone on speaker and continued to work but come on – 40 minutes? Listening to a recorded voice telling me how important customers are? Is the intent to frustrate customers to the point where they hang up and give up?

When a human finally came on the phone, the man could barely speak English and indicated that the prices had gone up since the letter was mailed and that the lower rate in my mailer couldn't be honored – I'd be renewed at the higher rate. I sent an email requesting further clarification and heard nothing back – nothing, nada, zip.

Another notification came in the mail yesterday, advertising the higher rate. Your website advertises the lower rate. I am not even going to elevate my blood pressure by dealing with your "customer service". You have lost a customer, one who intends to share my Stream "experience" with whoever will listen. Apparently my experience is not unique, a simple google search brings up hundreds of hits with people complaining about the God-awful customer service they experienced with Stream. "Stream Energy appreciates my business!" Yeah, right. Good riddance.

DALLAS, TEXAS -- My opinion of Stream Energy has been radically altered all due to actions by Stream Energy. I awoke this morning to find my electricity service disconnected. After the initial shock and realizing this should not have happened, for I had paid last months bill on time and the present month bill due date was still days ahead, I called their customer service.

In summary my service was disconnected because of approximately $112 they claim I owed from the previous month! When asked why this was not stated on last month bill or the present bill I had in my hand, nothing was said!! Thus I have decided after almost 3 years of service with Stream Energy, I am in the process of finding a new energy service! I cannot believe that for $100 they would have the audacity to disconnect my service! So long Stream Energy, I am through with you.

DALLAS, TEXAS -- My mom has a contract with them. They are horrible!! They claimed that we wrote out 2 hot checks, which is not true!! I called for my mom to get to the bottom of this because her bank stated they never sent the checks through!! So, a supervisor gets on the phone and asks me to fax the bank statements to prove there was money in the bank at that time and I did!! I called back and they claimed I never faxed the information!!

Then, another supervisor tells me I don't have to fax anything, they will investigate it in three to five business days and let me know if they are going to credit my mom's account or not!! You see, they charged her twenty-five dollars per check plus an extra 5% on her next bill. For now on, we pay only using a debit card therefore they can't say the money was not there. I will be so glad when her contract ends!! Worst customer service ever!!