Taurus International Consumer Reviews - Page 4

MIAMI, FLORIDA -- It is a rumor going around and is hard to believe that Taurus would drop what most likely is their most popular revolver the 85.

But Taurus has done some dumb things in the past like dropping the models 450 and 455.

I've said in the past when they started doing little cost cutting measures like deleting the barrel markings, changing the bluing to whatever that awful finish is and not polishing the stainless steel models something was up.

This downgraded the Taurus revolver to a big 0.

It will be interesting to see what they do next to destroy a good company.

Sometimes when a company has poor management no matter how good the product they fail. Hope that is not the case with Taurus.

MIAMI, FLORIDA -- Taurus has had my PT99 since Feb 2017. After several online chats and live calls I received each time the same scripted answer verbatim: Parts are on order we don't know when we will get them. Parts come in but we never know what we will be receiving.

An email to the president of the company has gone unanswered now for over 2 weeks and a follow-up to the Customer Satisfaction manager listed on the website has also gone unanswered. The "lifetime warranty" is nothing more than a come on to give you a false sense of security that they have your back. No wonder this company has a D rating with the BBB in Miami.

I contacted Taurus in Sept 2016 requesting a replacement transfer bar for a Model 990 revolver. I was told this was a restricted part (it is a drop-in part, no fitting required) and I would have to return the firearm for warranty service. I returned my revolver, SN ** and was initially told it could not be repaired and they would ship a replacement. Then on Oct 3 I was told that the 990 was out of production and I would have to select a comparably priced replacement firearm from their catalog.

I selected a model 66B4 357 mag and was told that it would be shipped in 2-3 weeks if it was available. On Oct 14 I was told it was not in stock but that I should receive it by the end of the year. I have contacted Taurus on 10/26, 11/10, and 12/27 and they refuse to provide an estimated ship date for my replacement. In the meantime I have read multiple complaints from customers waiting more than 1 year for replacements. It seems honoring their warranty and commitments to existing customers is a low priority at Taurus International.

MIAMI, FLORIDA -- I sent a rifle in for repair. I used the on-line form for faster service (was told later by a representative that the form was not used by Taurus.. so why do they have it on their website?). First problem, I got several different dates by different reps on when my rifle was received by Taurus. There was an issue with the physical address of the dealer who shipped it and the only way I found out was by calling Taurus.. no one contacted me or the dealer. And Taurus is not a toll-free call and can have long wait times for a representative to answer. After weeks, I got that issue resolved by faxing a second FFL license to them (don't know what they did with the first one).

Then call after call until finally I was told the gun should have been repaired by now. Then I was told it was listed as non-repairable and an "expediter" was to call me.. no phone call. I called back numerous times and was told they would "e-mail" the "expediter" to call me.. no phone call.. then I finally got through to the expediter on my dime again. I was told the gun was not repairable. Since this was the first time I shot it, was obviously a manufacturing defect. I was asked if I wanted a pistol or revolver to replace it since this model rifle was no longer made.. and Taurus USA only has pistols and revolvers.

I chose a pistol and. 38 caliber. I was then told to look at the model 85's on their website and chose one I liked.. and that there were pearl grips, wood grips, etc. I chose one and called back.. left a voice message to the expediter on his extension. Days went by and I called back to make sure he got my choice. He said he didn't get to read his e-mail yet, even though I told him it was a voice message.. and this was 3 or 4 days later! Then I was told the model I wanted wasn't available. He did have the same type, but w/o the pearl grips. I had a list of several models I liked and asked about those.. he said the only one he had available was the one he told me.

So why did he have me go and chose from all the ones on the website? He could have given me the model #'s of the ones I could chose from instead! OK.. now it's a done deal.. they will replace my rifle with this pistol.
But now it is weeks later and I still have not received a pistol! I called and was told they didn't know when one would ship out. In the meantime, I find out from my local gunshop owner that he had sent a pistol back to Taurus for repair and forgot about it until the owner asked him. When he called Taurus, he was informed the pistol was not repairable and was destroyed.. but no one from Taurus bothered contacting him or the owner!

And a replacement will be sent sometime, but right now they are busy supplying their distributors! This tells me I may have to wait a long time for my replacement. I've searched the website and can't find a name of a company president to write my complaint to! I'm going to be doing some web searching now to see if I can find someone who has control over this company. The gunshop owner told me he could only get the "expediter" (same one I have) but was told this expediter had a boss, but was not available to talk to him!

Bought a Taurus rifle, it broke, I sent it in for repair. They said it couldn't be repaired, but would send a replacement of equal value. Asked for one of their more popular models, have been backordered for almost a year now. The lack of service is unbelievable. I have called every few weeks to check on the status and they simply state that they have no information on what's going on in Brazil. Don't ever buy from this company, it's trash.

FLORIDA -- The Taurus Rebate Program is not worth the paper it is written on. I sent in for a rebate 3 months ago and have yet to receive the $50.00 rebate promised. I have called the Rebate number and got no information on when or if the rebate will be paid as stated when I bought the PT111. I called Taurus International and was told they do not handle the rebates and there was nothing they could do for me. Taurus sucks and I will never buy another Taurus product again.

MIAMI, FLORIDA -- Taurus contacted me about a recall on my pistol. Sent it in. Was told they couldn't fix and would need to replace it. After dealing with them for almost 6 months I still haven' received the replacement. One excuse after another. We are moving buildings, on backorder, etc.. Should have checked with BBB before buying. They have an F rating. I now know why!

OCKLAWAHA, FLORIDA -- New RS22 bought May 1, 2019. Come September ejection failure, called FEDEX, label sent via e-mail all good, next day confirmation of receipt, 12 weeks to repair (3 months). Call on phone, cannot speak to anyone that matters. I'm really sorry this is an American company that does not care about their customers in any way shape or form, what a sham. I am a vet and cannot tell how ashamed this makes me feel, I am proud of this Country but not this company. Blackball them, don't buy from them and tell your friends about them.

MIAMI LAKES, FLORIDA -- Impossible to get a customer service representative on the phone. I made multiple calls and pressed every available customer service option. Each time, the computer played a recording stating that they were experiencing technical difficulties and asked that I try again.

MIAMI, FLORIDA -- It's been almost three months since I returned my PT111g2 back to Taurus, and a service person told me yesterday that it takes them 12 weeks to repair the gun. I sent it in 12/28/2017. Since then I've purchased 2 Beretta PX4 Storms. If and when I get it back, I will dump it as fast as I can. I will never buy anything from these people. I wouldn't give these people a one star rating with the atrocious service they give.